UC 520 - Call waiting and busy

Hi everyone
I just inherited the management of a UC 520. The phones are configured like this:
ephone-dn 6 dual-line
number 800
label XYZ
name XYZ
call-forward noan 900 timeout 20
I am having a problem with busy lines. Specifically, let us say that there are two users, Jack and Nick. If Jack calls Nick and Nick happens to be on a call already, Jack does not receive a user busy but the line continues to ring normally. I need to ensure that Jack knows that Nick is engaged in another call.
I've been googling the past 2 hours but cannot find how to address this behaviour.
Any help?

Settings > Phone > Call Waiting > On.
Edit - what I provided is for when recieving a call when on another call.
I have never used any other cell phone with multiple carriers that provides this info.

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Phone keeps ringing on the caller's end - Is This a Call Waiting and Flash Button Problem?

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- I have my Verizon voice mail service turned off on my account.
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Without buying a new phone you can test this. Unplug the phone that has the combination button. If its a cordless phone base station with multiple handsets, make sure you unplug those as well. Then use a regular phone plugged in to do test calls (if you dont have one you could maybe borrow one for a couple minutes from a friend, family, or neighbor).
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Dears
I have noticed that call waiting and forward calls some times disabled automatically, so everytime I have again to go to call setting and do reactivation for call waiting and forward calls for both SIMS
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Hi ziyadalsayed,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
The Call settings such as forwarding are maintained by your network carrier, you may be able to change this section however your network carrier can change it back to defaults.
I suggest that you contact them first to clarify if they have issues using this function on your account at the moment.
I apologize for the inconvenience this may cause,
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Edit - what I provided is for when recieving a call when on another call.
I have never used any other cell phone with multiple carriers that provides this info.

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Check this Bug-Id:CSCee66474

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Are shortcakes like shortbread, Meg? DYAC!!!
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Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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http://help.apple.com/iphone/8/#/ipha441f15a
iOS 8.0.2
http://support.apple.com/kb/DL1758
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UC 520 - Call waiting and busy

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