UC500 Multisite manager error in CCA

I am getting message when I click on Multisite Manager within CCA
"Multisite Manager was not able to retrieve the current configuration
Please make sure that device descovery has completed and then press Cancel below and restart Multisite Manager
If the problem persists, please contact Cisco support for further assistance"
I have already reset the UC540 to factory default but getting same error message, also update Java. can anyone advise
Thanks
Hasrat

Hi Shawn,
Multisite manager is used to configure a VPN that allows calls between 2 or more UC’s.  New additions to CCA allow the multisite manager to also create just a data VPN without the dial plans to another router.
The multisite manger will configure the crypto maps and ACL’s on the UC.  So if you are doing this remotely through a VPN there is always a chance that you will lose your connection.  If you need additional information on the Multisite manger please let me know.
Thank you,
Jason Nickle

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    2. To resolve any WIP transactions:
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    (ie. only uncosted transactions exist in this table)
    Update wip_cost_txn_interface
    set request_id = null,
    group_id = null,
    process_status = 1;
    The next Cost manager run should pick up the transactions and
    reprocess them
    Example
    Reference Documents
    -------------------

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