UC520 Upgrade

Hi guys,
which is the best way to upgrade a UC520 (CME: 7.0 CUE: 7.0.3) to software pack 8.6.1 (CME: 8.6 CUE: 8.6.5)?
first upgrade the CUE and then the CME?
Thanks.
Cristian

If you want to use CCA, follow CCA directions.
If you want to use CLI, it makes no difference.

Similar Messages

Cisco UC520 Upgrade

Hi,
i have a UC520، and it show the below error:
"Oct 6 09:47:31.695: %SCHED-2-EDISMSCRIT: Critical/high priority process VTSP may not dismiss. -Process= "VTSP", ipl= 0, pid= 236, -Traceback= 0x80E728F8 0x8209D2D8 0x80E5ACA0 0x80E8BFD0 0x80E8A9E8 0x80E8BAF0 0x8213A018 0x8213A278 0x8213A628 0x8213131C 0x82132600 0x80B47F24 0x80851530 0x80859A04 0x82DB8848 0x82DB8FB0"
And i was read the error related to bug, and the upgrade is the solution of this bug, so we will go into upgrade, does i need to upgrade the whole package like below link :
https://supportforums.cisco.com/docs/DOC-10315
or i can just upgrade the IOS? and if i will upgrade the IOS deos it affect the system Cisco Unity Express.
The Second question,if i need to upgrade the whole package, does the upgrade need license?
the Licence on my UC500 like below:
sh license feature
Feature name             Enforcement Evaluation Clear Allowed Enabled
uc500-16u-upgrade        yes          yes         no             no
uc500-32u-upgrade        yes          yes         no             no
uc500-24u-to-48u-upgrade yes          yes         no             no
uc500-48u-upgrade        yes          yes         no             no
uc500-48u-to-64u-upgrade yes          yes         no             no
sh platform software license
Upgrade license              : uc500-48u-to-64u-upgrade
License status               : Not in Use
License UDI                  : UC520-48U-T/E/F-K9:FHK1350F06G
Maximum User Licenses        : 56
Used User Licenses           : 38
Available User Licenses      : 18

So if i upgrade to the "uc500-advipservicesk9-mz.151-4.M6" IOS this will upgrade the CME, and it may solve this Error.
but if i will upgrade the whole UC500 does this require license?

Upgrade to UC520 failed using CCA 3.0 at restoring CUE

I used the CCA 3.0 app to upgrade a UC520 to ver 8.1 The software ran without issue until after the CUE reloaded. It failed at restoring the configuration. Mainly, the recordings for the voicemails and the pin numbers are gone, as well as the Auto Attendant. The CCA made a backup, and I tried to restore that manually, but that did not work. Any one had this type of error.

I am having the exact same issue.
I pressed F2 when trying to "restore" the configuration and it has a few errors at the end. The first error after it transfers the ringtones, and background images from the backup file it tries to create an FTP user in the background but gets an error that says it's unable to create the username for the /cue/ directory on the FTP server it creates while running CCA.
I'll be glad to post my debug logs that I see when it loads the files, but so far I've had no luck figuring out why it fails on this step, but is able to transfer the other files via FTP without issue.
Hopefully someone can jump in here as well.

Issues adding phones since CCA3.0 / SP 8.1 on UC520

Hi there,
I have an UC520 for testing before upgrading our customers systems. (System is running SP 8.1 with German langpack: UC520_8.1.0.zip, UC500_8.1.0_locale_de_DE.zip)
I'm having some problems with adding users/phones/extensions using CCA 3.0 everything else is working fine so far.
Phoneloads upgraded successfully (8-5-4 for 79xx and 7-4-6 for SPAxxx).
To the problem: When I try to add a new phone with a new extension and new user I go to Configure > Telephony > Users and Extensions > Users and Phones. Then adding a new phone through the "ADD" button. Everything works fine until I try to configure the Line Button. CCA tells me at the bottom error-information-bar "Invalid Button Configuration" - but it looks correct to me! When I apply these settings CCA crashes - without any changes on the UC520.
Any suggestions?
Additional Information:
- Configuring phones for Extension Mobility works.
- Using CLI / Webinterfaces for configuration works fine. But phones configured this way are not managable through CCA 3.0.
Thanks for your help.
Patrick
Tell me if you need any further information.

the UC is for testing so its basically a separated network. it is connected with one DHCP interface to our company network.
This log was produced while connecting to the interface IP of the VLAN connected to the company network. But I had the same issue when I connected a Laptop directly to the UC on VLAN1 (default IP - i think it is 192.168.1.1)
Operating System was WinXP 32Bit in both cases. CCA version 3.0.
I upgraded the system using CCA > Maintenance > Software Upgrade --> selected Softwarepack and locale pack... had to upgrade the phoneloads separately. Also with CCA 3.0.
Will try the Java+CCA reinstall tomorrow morning.

Problems uploading new prompt in AutoAttendant UC520

Hi,
I have a problem uploading a new recording promt
THe elements are
UC520
CCA 1.9
300M available in flash
Windows 7
The wav file is about 20 sec and 170K
The link is excelent (remote configruation with a great BW)
I am configuring the AA from the CCA remotely, it permits recording and saving the file . wav, but when I click "Appy", it shows a message error telling me that there is a FTP server error, (image attached), bur there is no other TFP server up in the laptop
I have tried:
Rebboting the laptop in Windows 7, and having just the CCA open
Reloading the router
Reloading the software
In a laptop with Windows Vista
Upgrading CCA version to 2.1
Changing the selection in AA from the day and night schedule (complex) to the one schedule (simple)
I have checked "windows services started" in botht laptops
Upload the wav file to the router, but I couldn't find the other wav files for the AA, this is my dir
#dir all
Directory of archive:/
No files in directory
No space information available
Directory of system:/
233 drwx           0                    <no date> cme
    2 -r--           0                    <no date> default-running-config
240 dr-x           0                    <no date> fpm
    3 drwx           0                    <no date> its
100 dr-x           0                    <no date> memory
    1 -rw-       32680                    <no date> running-config
   99 dr-x           0                    <no date> vfiles
No space information available
Directory of tmpsys:/
    6 drw-           0                    <no date> eem_lib_system
    5 drw-           0                    <no date> eem_lib_user
   16 -rw-           0                    <no date> eem_pnt_0
   18 -rw-           0                    <no date> eem_pnt_1
   36 -rw-           0                    <no date> eem_pnt_10
   38 -rw-           0                    <no date> eem_pnt_11
   40 -rw-           0                    <no date> eem_pnt_12
   42 -rw-           0                    <no date> eem_pnt_13
   44 -rw-           0                    <no date> eem_pnt_14
   46 -rw-           0                    <no date> eem_pnt_15
   20 -rw-           0                    <no date> eem_pnt_2
   22 -rw-           0                    <no date> eem_pnt_3
   24 -rw-           0                    <no date> eem_pnt_4
   26 -rw-           0                    <no date> eem_pnt_5
   28 -rw-           0                    <no date> eem_pnt_6
   30 -rw-           0                    <no date> eem_pnt_7
   32 -rw-           0                    <no date> eem_pnt_8
   34 -rw-           0                    <no date> eem_pnt_9
    4 drw-           0                    <no date> eem_policy
    8 drw-           0                    <no date> eem_pub
   15 -rw-           0                    <no date> eem_rpc_0
   17 -rw-           0                    <no date> eem_rpc_1
   35 -rw-           0                    <no date> eem_rpc_10
   37 -rw-           0                    <no date> eem_rpc_11
   39 -rw-           0                    <no date> eem_rpc_12
   41 -rw-           0                    <no date> eem_rpc_13
   43 -rw-           0                    <no date> eem_rpc_14
   45 -rw-           0                    <no date> eem_rpc_15
   19 -rw-           0                    <no date> eem_rpc_2
   21 -rw-           0                    <no date> eem_rpc_3
   23 -rw-           0                    <no date> eem_rpc_4
   25 -rw-           0                    <no date> eem_rpc_5
   27 -rw-           0                    <no date> eem_rpc_6
   29 -rw-           0                    <no date> eem_rpc_7
   31 -rw-           0                    <no date> eem_rpc_8
   33 -rw-           0                    <no date> eem_rpc_9
    7 drw-           0                    <no date> eem_temp
    1 dr-x           0                    <no date> lib
No space information available
Directory of nvram:/
235 -rw-       14669                    <no date> startup-config
236 ----        5330                    <no date> private-config
237 -rw-       14669                    <no date> underlying-config
    1 ----          83                    <no date> persistent-data
    2 -rw-           0                    <no date> ifIndex-table
    3 -rw-         577                    <no date> IOS-Self-Sig#1.cer
    4 -rw-         577                    <no date> IOS-Self-Sig#2.cer
    5 -rw-         586                    <no date> IOS-Self-Sig#3.cer
    6 -rw-         660                    <no date> vlan.dat
    7 -rw-         107                    <no date> cca.xml
    8 -rw-         590                    <no date> IOS-Self-Sig#4.cer
    9 -rw-         590                    <no date> IOS-Self-Sig#5.cer
   10 -rw-         590                    <no date> IOS-Self-Sig#6.cer
   11 -rw-         590                    <no date> IOS-Self-Sig#7.cer
   12 -rw-         598                    <no date> IOS-Self-Sig#8.cer
262144 bytes total (229805 bytes free)
Directory of flash:/
    1 -rw-         660 May 23 2010 20:38:10 -05:00 vlan.dat
    2 -rw-    28064456 May 22 2010 18:07:12 -05:00 uc500-advipservicesk9-mz.124-20.T2
    3 drw-           0 May 22 2010 18:07:38 -05:00 phones
109 drw-           0 May 22 2010 18:18:12 -05:00 Desktops
128 drw-           0 May 22 2010 18:18:32 -05:00 autoattendant
133 drw-           0 May 22 2010 18:18:36 -05:00 bacdprompts
142 drw-           0 May 22 2010 18:18:50 -05:00 cca
146 drw-           0 May 22 2010 18:18:52 -05:00 gui
168 -rw-      496521 May 22 2010 18:19:24 -05:00 music-on-hold.au
169 -rw-      496521 May 22 2010 18:19:26 -05:00 music-on-hold_10db.au
170 -rw-      496521 May 22 2010 18:19:30 -05:00 music-on-hold_3db.au
171 -rw-      496521 May 22 2010 18:19:34 -05:00 music-on-hold_6db.au
172 drw-           0 May 22 2010 18:19:34 -05:00 ringtones
206 drw-           0 May 22 2010 18:20:08 -05:00 sn
209 -rw-       20919 May 22 2010 18:31:28 -05:00 UC520-8U-4FXO-K9-factory-7.0.2.cfg
210 -rw-      339307 May 27 2010 15:18:16 -05:00 CP7905080002SCCP060817A.sbin
211 -rw-      338891 May 27 2010 15:18:34 -05:00 CP7905080002SCCP060817A.zup
512073728 bytes total (387833856 bytes free)
And always have the same error
May be I am obviating something and I can't see the error
Help pls! I need to record this urgently, and may someone knows where are the wav files from the AA

Hi,
I'm going to agree with the previous poster. The web gui has always worked for me. Anyhow you should upgrade to the latest CCA version since this is a bug related to CCA bug which I reported in october which makes it impossible to upload prompts using CCA (
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mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Bug ID: CSCtc70375)
Also there might be a problem when using Windows 7/Vista. I've encountered a couple of interesting malfunctions when using these OS's with CCA. So I'm stuck with XP on my CCA/UC computer.
Best regards
Markus

SPA508G not registering with UC520

Hi
I am running a UC520 (12.4(20)T2), CME7.0(0) and CUE 3.2.1.
We have recently purchased an SPA508G but cant get it to register.
I have added the phone loads from a software pack, but the device type doesnt appear as an option.
When monitoring the terminal I receive and invalid device ID 80006.
The phone starts to boot, configures networking and then goes blank.
I can see it in CCA but cant add it to the voice network and it remains unregistered.
Is this a problem due to the version of the CME I am running?
Any help much appreciated.
Dan

Hi
Unfortunately we never upgraded the system and didnt deploy the new SPA phones either. The limited flash on the system made it a bit difficult to upgrade (although apparently possible), so we decided against it.
Dan

2960S Switch with a UC520

We have a UC520 but it is esentially maxed out with the 8 port switch as well as an additional 8 port switch. I would like to upgrade to a 24 port switch at a minimum. I was looking at the 2960S-24PD-L for about $1300 at Newegg. How difficult will it be do add this switch to the UC520. I've worked with CLI before, but am by no means great at it.
Thanks!

Hello Reid,
I recommend that you use the SF300-24P or SG300-28P depending on whether you want gigabit or not. (SG or SF). This switch is web gui based. When using with the UC500 there is next to no setup as default settings will be more than fine. I do recommend that you upgrade the switch to the latest Cisco Firmware available from Cisco.com after buying it. You will find the hardware is very reliable and much more affordable for small business than the 2960.
** Please note that the SG300/SF300 switches support 802.3af PoE standard. They will not power old, pre-standard Cisco IP Phones. Check your phone models to ensure they support 802.3af.

Expantion module stopped working after firmware update to uc520

I have recently upgraded my UC520 to software pack 8.2, and since then, the expansion module(7916 24 key) connected to the Cisco IP phone 7965 has stopped working. It just has the Cisco logo and all buttons are lit orange. I have already tried to reflash the software(ensureing to select support for all phones and the expansion module), clearing all settings, deleteing the phone that its attached to in the CCA, rebooted phone several times, removed expansion copletly and reinstalled. Any idea what may of caused this or how to resolve the issue?

zap pram and do a reset of nvram and all in open firmware. Also reset the power manager.
if you don't know how to do it then do a search as Apple's Support site.

Can WAP 4410N work with UC520

Hi All,
Just wanted to know if the small business WAP 4410N access point can work with a UC520 router? I presently use the 521 models but will want to use another model/type.

> Do you have any idea? Could there be any software issues on the WAP?
just blind shot... MTU changed after pfSense upgrade? or NF (not fragment) bit changed on interface?
I recommend to make packet capture of RADIUS communication on pfSense (WAP4410N side) and on RADIUS server as well.
what about logs from RADIUS server?

UC520 Resets every time when making a SIP trunk Call.

I have a UC520 and i just upgraded to the 8.0.2 software pack. I also added SIP for Skype SIP trunk - when i make a call the router resets. When i do a show ver is see this line - System returned to ROM by error - a SegV exception.

never heard of that...thats not cool...open a case asap.

UC520 CCA 3.1 Error: com.cisco.nm.lib.cmdsvc.cmdsvc

I always get this error com.cisco.nm.lib.cmdsvc.cmdsvc when connecting to my uc520 and after this error nothing works right within CCA. I actually have to do a force close within task manager on the application to get it to exit out. I have done changes via ssh and I've heard that this can have an impact. how can I tell where in the config file the issues are and howto fix this?
thanks

Hi Jesse,
Sorry for the late reply
OK here is what I do, I always have a dedicated PC for running CCA (Yes sounds like an expensive way of doing it) but I normally use one of those <$200 laptops with a vanilla flavored Windows 7 install on it, I also turn everything off such as Firewall, UAC, AV etc..etc.. Then I install the latest version of Java and Flash onto it before installing CCA.
This is then my dedicated CCA building system, the only time you panic is when there is a new version to install, occasionally the upgrade causes unusual issues and to-date still do not know why. But all-in-all a dedicated system removes all issues and all possibilities of issues to a greater degree.
Following applications I run on this dedicated system to support the UC deployments:
CCA (Obviously)
PSPad (Free text editing software and very valuable)
Solarwinds or 3Cdaemon TFTP client
Cisco Configuration Professional (Just incase you have to work on any ISR's or 800 series routers)
Cute PDF if you want to turn Topology views into PDF for record keeping
Putty or my preferrence SecureCRT for CLI work
These are the basic essentials and a great place to start
Cheers,
David.
Message was edited by: David Trad

Upgrading 7975G Firmware?

I must've been trying for 5 or 6 hours now, to find specific info on how to update my 7975G to latest firmware for hookswitch headset compatibility. The release notes for 7975G firmware 8.4(3) (attached) mentions a .exe file that fails for me everytime I try to install. I also can't locate the referenced readme.html install guide.
I recently upgraded to UC520 4.2.9 Software Pack, and all went well. I also have CCA 1.9.
Any ideas?
Regards,
Luis

Hi Luis,
The executable you have is meant to work with Cisco Unified Call Manager Server, not the Communitations Manager Express (CME on UC500). To change a specific phone load on your CME/UC500 device, you need to move the load files to the system's flash (using FTP/TFTP) and then change some lines in the configuration using CLI.
The load files are included in a zip package that can be obtained here (you probably have it already):
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
(Navigate to "IP Telephony>>IP Phones")
Then, you will have to make some CLI modifications:
tftp-server flash:term75.default.loads
tftp-server flash:cnu75.8-4-2-38.sbn
tftp-server flash:cvm75sccp.8-4-2-38.sbn
tftp-server flash:dsp75.8-4-2-38.sbn
tftp-server flash:jar75sccp.8-4-2-38.sbn
tftp-server flash:SCCP75.8-4-3S.loads
tftp-server flash:apps75.8-4-2-38.sbn
telephony-service
load 7975 SCCP75.8-4-3S
Please note that although you can do the above, we highly recommend that you use only the IOS/Phone load combination included in the software packs provided by us, as those contain the only tested permutations.
Thanks,
Marcos

IPod no longer works with car stereo since upgraded MBA & iTunes

My iPod classic has worked just fine connected to my car stereo since i bought it last june. I just bought a new Macbook Air (OS 10.7.3) & installed ITUNES 10.6.1. After I synched my ipod for the first time its recognised by the car but i get a "can't read data" message. I re-formatted my ipod but its exactly the same. Do you think its the upgrade- or the cable? Has anyone else found a bug with this version of Itunes or the OS? I have my doubts a cable would make the difference, and my old ipod nano that i haven't synched for a while works fine.

If standalone works fine, then, most likely the 30 pin connect may have some dirt or lint, prevent data transfer.
You can try to blow it clean, if you have a can of compressed air or gas.
Alternatively you can connect it to the car stereo and do the RESET, while connnected.as follows
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
The Reset sequence may send a signal to the Car stereo to do the right thing

Brand new IPOD Touch Apps no longer work after upgrading software

I got a Ipod touch for my wife Today at Wal-Mart. I brought it home, connected to wifi and downloaded some apps and also payed for some. They all worked fine. Then I connected to computer to transfer songs. It told me to upgrade the Ipod software so i Did. After it restarted none of the downloaded apps work anymore. I have read MANY MANY MANY discussions on this and there is no fix. I am not wiping out all the songs and reload everything all over again. It will take forever. My wifes BD is Friday and this is making me so mad after I just dropped $300 on this thing. APPLE!!! Where is the fix? I deleted the apps and reinstalled they still don't work. Anybody got this figured out? I am getting ready to get my money back and tell everyone to avoid buying ipod until they get this upgrade bug fixed.
Message was edited by: 2009 IPOD TOUCH

I have the same problem. Brand new two days ago. I synched the touch with Itunes but wasn't hooked up to the internet at the time so didn't do the software upgrade right away. Then I downloaded about a dozen apps (free and paid) with wifi directly to the touch. They all worked fine. Then I plugged it back in to Itunes and had it upgrade it to 3.1.2. It locked up Itunes several times since then and the downloaded apps no longer work (they start to open then disappear).
The problem is, no one is listening to this problem (including Anna above)! Everyone says "just do a hard reboot, or restore to factory settings, reload the apps, etc." I've tried all the standard troubleshooting but none of it fixes this. It sure seems to me this is a problem with 3.1.2 but Apple isn't helping out here. Where are you APPLE? Use some of those outrageous profits you're making to fix the problem you have created. Here's $300 of my hard earned dollars pretty much down the drain.
Message was edited by: IPatronius

Ipod touch can no longer connect to XP following Apple upgrade, HELP !

This is a nightmare. My son has an ipod touch (8gb)purchased a couple of months, and it's been fine until a couple of days ago. I downloaded some music for him, and just about to synch when Apple informed me on itunes of a software upgrade, so naturally I did this. However, it could not complete it saying there was a problem installing the hardware. The ipod then had a permanent picture of a usb cable pointing towards the itunes logo. Itunes no longer recognises this ipod or my own ipod as a device.
I'm not a techhie expert, but I generally know my way around computers, however I could not resolve this.
I called the Apple technical support desk, where I spent 1 hour 45 minutes with 2 different advisors who could not resolve this. We installed and re-installed various components from drivers to itunes to anti virus software, however nothing could change. There was simply no recognition of the ipod at all when connected.It does give a pop up message to restore the ipod, however you can't actually click on the restore button because to have to get rid of the pop up message first, then the screen with the restore facility disappears.
Windows xp is continually popping up a message saying " FOUND NEW HARDWARE WIZARD There was a problem installing this hardware. Apple Mobile USB driver. An error occured during the installation of the device. The system cannot find the file specified."
You then have to click on finish, however the message keeps coming back. We kept going round and round in circles with the technical support people, where it was left that I should start removing programmes on my computer to see if any of those are causing a problem. I have had the same spyware for the last 12 months now and never had a problem before, nor any other programmes.
I booked a genius appointment at my local Apple store today where the assistant reset the ipod to factory settings so it could at least work. I explained the situation, however 15 minutes was never going to be long enough to look into it, and a restore was all they did. Obviously all of my programmes were lost, however when I got home and plugged it back into the computer again, it could not be recognised by itunes and i got the same pop up message. Luckily we have not spent alot on downloads, however my son has lost his music now and it cannot be connected or upgraded. It's under guarantee however a software upgrade by Apple has totally messed my computer up. I really don't know who to turn to now as both the service support and store has not rectified this, something I feel has been caused by Apple.
Any advice is appreciated. Thanks

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

UC520 Upgrade

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