UC540 Phone Load Issue

As part of a recent implementation of a UC540 I am having an issue with several phones that are being migrated over from a previous CUCM deployment. These are both 7975's and 7970's.
The issue with these phones is that they boot up fine, register with the UC540 with no issue however the spead dials are not showing up on the open buttons. Other phones of the same model work fine with no issue.
Has anyone seen this before?

How did you configure the speed dials? Can you post the ephone configuration here? You can try resetting the CNF files and then rebooting the phones.
Thanks,
-john

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Routing issue with ASA and UC540 phone system - at ASA???

Having an issue with routing from the PC at .242 to the CUE server at 10.1.10.1. The CUE server is built into the UC540 phone system. It is an internal piece of software that is used for voicemail and management. The UC540 is not only a call router, it is also an IOS router. It has it's own WAN connection as does the ASA.
Here are some facts:
1. Can ping the UC540's internal CUE server from the PC ( ping to 10.1.10.1 )
2. Can ping the UC540's VLAN 1 address from the PC ( ping to 10.1.10.1 )
3. The ASA is the default gateway for the PC.
4. I have a route inserted at the asa that is:
               route 10.1.10.1 255.255.255.0 10.19.250.254 1
5. I have a nat statement that prevents NAT from occuring but I don't think this is necessary as the 10.1.10.0/24 network isn't otherwise defined on the      ASA.
6. I cannot pull up a web page when I point the browser on the PC to the 10.1.10.1 address
7. I CAN pull up a web page on the PC when I create a static route on the PC iteslf :
               route add 10.1.10.1 mask 255.255.255.0 10.19.250.254
     Is is only with this route that I am able to get to the web GUI on the phone system.
8. The phone system has a loopback interface at 10.1.10.2 that serves as the gateway for the internal CUE server, the internal CUE server is at      10.1.10.1
9. The switch is a 2960 and has a trunk port to the phone system to allow for the voice vlan which is at 10.1.1.0/24, no issues with this vlan and phones      are connecting to the system fine.
Since I can get the GUI to come up when I set a static route on the PC, then I would assume that the routing in the phone system with it's internal server is fine as it wouldn't work otherwise. Since I can successfully ping the CUE server from the PC, that would lead me to believe that the ASA's routing is setup correctly..... TCP traffic doesn't seem to get to/from the CUE server.
Here are the routing tables:
ASA:
Gateway of last resort is xxx.xxx.xxx.xxx to network 0.0.0.0
C    xxx.xxx.xxx.xxx 255.255.255.252 is directly connected, outside
S    172.16.100.100 255.255.255.255 [1/0] via 38.97.193.65, outside
S    10.1.10.0 255.255.255.252 [1/0] via 10.19.250.254, inside
C    10.19.250.0 255.255.254.0 is directly connected, inside
S*   0.0.0.0 0.0.0.0 [1/0] via xx.xx.xx.xx, outside
The UC540 phone system's router side:
Gateway of last resort is xx.xx.xx.xx to network 0.0.0.0
S*    0.0.0.0/0 [1/0] via xx.xx.xx.xx
      10.0.0.0/8 is variably subnetted, 7 subnets, 4 masks
C        10.1.1.0/24 is directly connected, BVI100
L        10.1.1.1/32 is directly connected, BVI100
C        10.1.10.0/30 is directly connected, Loopback0
S        10.1.10.1/32 is directly connected, Integrated-Service-Engine0/0
L        10.1.10.2/32 is directly connected, Loopback0
C        10.19.250.0/23 is directly connected, BVI1
L        10.19.250.254/32 is directly connected, BVI1
      XX.0.0.0/8 is variably subnetted, 2 subnets, 2 masks
C       XX.XX.XX.XX/29 is directly connected, FastEthernet0/0
L        XX.XX.XX.XX/32 is directly connected, FastEthernet0/0
      172.16.0.0/24 is subnetted, 1 subnets
S        172.16.100.0 [1/0] via 10.19.250.1
The UC540's internal CUE server:
Main Routing Table:
           DEST            GATE            MASK                     IFACE
      10.1.10.0            0.0.0.0           255.255.255.252       eth0
        0.0.0.0             10.1.10.2         0.0.0.0                    eth0
Any help appreciated!!!
Thanks!

Hello,
Where you able to solve this problem? It does sound like an issue with TCP state checking on the ASA. The Firewall needs to see both sides of the traffic but the return traffic is going from your UC540 direct to the PC. The firewall essentially kills the traffic.
I would recommend disabling TCP state checking on the ASA and see if it works. Otherwise, you will need to stub route the UC540 as a separate VLAN off the ASA which needs to route through the ASA to reach the PC.
Here is a info page on the TCP State Bypass:
http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation-firewalls/111986-asa-tcp-bypass-00.html
Please let me know how it works out.

Where can I find what phone loads are compatible with CME?

I recently upgraded one of our CME systems to CME v10.0
I noticed that even though the CMEv10 Supported Firmware page says the compatible phone load for my 7911 phones is 9-2-1TH1-13,
my 7911's running phone load 8-4-3-16 all seem to be registering and running just fine.
So I must conclude that 7911 phone load 8-4-3-16 is compatible with CME v10.0
Where can I go to find out what phone load versions are compatible with CME or perhaps, at least, where I can find what phone loads are no longer supported by a version of CME?

Hi Jared,
Specific CME versions are tested with the versions listed on the "requirements" doc like the one you mentioned (linked below), but are not limited to those firmware versions. The phone loads/firmware is completely independent from the CME/IOS version. And it is often appropriate to upgrade or downgrade phone firmware levels on CME and is fully supported :)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme10spc.html
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Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html#wp57602
Cheers!
Rob

Can UC560 support the most current SCCP phone loads?

I have a UC560 that I recently upgraded to Software Pack 8.6(2).
The default phone loads from this software pack, are different than what's currently available to download from CCO, for certain phone models.
For example, the Cisco SPA508G firmware load that comes with SW Pack 8.6(2) is 7.5.2c. However, the most current firmware load available from CCO is 7.5.5 (released 6/14/2013).
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Hello,
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Thanks,
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Hello,
we have used Mobile Sales 2.0 with a Windows app for a while now. Our current issue is that sales reps won't see any historical sales order data on their devices.
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I was on the phone yesterday multiple times with Apple, Toyota Entune, Verizon and my Toyota dealer. Verizon blamed Toyota Entune, Toyota Entune blamed Verizon and my Toyota dealer blamed Apple. Nobody had a clue how to fix this issue or what was causing it. I don’t know the exact reason why the previous iCloud backups are killing the Bluetooth connections, I just know what worked for me and I thought it was worth sharing.
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Regards,
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Hi,
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