UC560 Auto attendant calling fxs extension

Hi,
I have an UC 560 with an autoattendant working fine, but when from the pstn need to call to an extension of a analog extension in a FXS port it says that is not a valid extension.
If i check the option: "Allow external transfers" for the autoattedant it works, but in the told fraud prevention practice don´t recommended.
Is required this option to allow the call to the fxs port direct from pstn or what can be wrong in configuration?
Regards,

Hello John,
The configuration for the fxs port is:
voice-port 0/0/0
station-id number 115
caller-id enable
dial-peer voice 1 pots
corlist incoming user-local
translation-profile incoming CallBlocking
destination-pattern 115
port 0/0/0
no sip-register
If i assign a option in the autoattendant to call the extension this work, but i need to call directly to the extension
The prompt messages says: "if you know the extension number, please dial it"
In that moment if i call any sscp extension it works, but calling the extension of the fxs port says that is invalid
I did a test calling directly a hunt group extension with the same effect.
To ilustrate:
FXS extension: 115
Hunt Group Extension: 170
With no allowed external transfer:
Call to AA and dial 115 -> No works
Call to AA and dial 170 -> No works
Assign 1 number of AA to 115, and 2 number to 170
Call to AA and dial 1 -> works
Call to AA and dial 2 -> works
With allowed external transfer:
Call to AA and dial 115 -> works
Call to AA and dial 170 -> works
Assign 1 number of AA to 115, and 2 number to 170
Call to AA and dial 1 -> works
Call to AA and dial 2 -> works
I hope to be clear,
Regards

Similar Messages

  • Cisco TCL auto attendant without dial extension number

    Hello, Im trying to use the TCL for auto attendant from the file its-Cisco.2.0.1.0.tcl but I need just the auto attendant prompt and not the extension number. At this moment I can do that but I listen two prompts (en_welcome.au and en_enter_destination.au) and I need just to listen the first one.
    Regards
    Rodrigo

    Hello, Im trying to use the TCL for auto attendant from the file its-Cisco.2.0.1.0.tcl but I need just the auto attendant prompt and not the extension number. At this moment I can do that but I listen two prompts (en_welcome.au and en_enter_destination.au) and I need just to listen the first one.
    Regards
    Rodrigo

  • Can you record an auto-attendant greeting from external phone on UC320

    Hello, I am wondering if it is possible to record a new auto attendant greeting externally?  My customer would like someone to record their gretting for them remotely.  Is it possible?  Or, can we upload a pre-recorded .wav file into the system?

    The 2.2.2 firmware release notes  contains the instructions to upload prerecorded auto attendant greetings:
    The pdf is located here:
    http://relnotes.ciscosbs.com/UC320W_rn_v2-2-2.pdf
    Also from an external user can record an updating greeting by dialing into the UC320W and having the AA answer the call.  Then dial the Auto Attendant Prompt Recorder extension (default 398) and the user will be prompted to enter the assigned password. After authentication then the caller can record prompts and save and delete them.

  • Multiple Schedules and Auto Attendant in UC560

    Dear all,
    I have configured two schedules in UC560 using CCA 3.0.1 (office_hours and break_time).  I have then configured two auto-attendants. AA1 is used for office_hours and AA2 for break_time.  AA1 is working fine.  However, when it is break time, AA2 is not being used, instead the menu for closed hours in AA1 is used.  If I swap office_hours and break_time as AA2 and AA1, then break_time is ok while office_hours settings do not work.
    Internally, I can dial both AA extension numbers and get the correct prompt.  The problem is when an external call comes in.
    Any ideas what I may be doing wrong?

    Hi Tiziana,
    Sorry, I should have been more specific. What you have there is the built in script editor express. You can download the standalone CUE script editor here:
    http://www.cisco.com/cisco/software/release.html?mdfid=282825559&softwareid=282774364&release=7.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest
    Edit to add: I think there are also some sample scripts that may help you out there as well. Here is also the Unity Express Script Editor guide.
    Best,
    David

  • Call forward to external number which has auto attendant

    Hi 
    I am a voice administrator in my company
    I want to forward all of my calls to my Other location's number.
    Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu.
    Is it possible to enter a digit pattern in call forward destination in CUCM so that it can take care of Auto attendant menu of my Other location and land on my number?
    We have CUCM 8 running.
    Please help!!
    Ashwin

    Hello Ashwin,
    "Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu."
    What type of phone system and voice mail is providing the auto attendant?
    How are the POTS lines(analog only correct?) terminated into the phone system?

  • All off-silte call directly goes to Auto Attendant

        Hello  everyone,
    I have an issue with UC520. There is one PSTN line connected to the voice port 0/2/0, All dial out works fine,  All off-site calls goes directley to the Auto Attendant, however, interal dial-in works fine, I mean user can dial internal extension properly but not from offsite to insite.
    I was wondering if any one can help me.
    Here is the partal UC configuration:
    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.13 13:51:51 =~=~=~=~=~=~=~=~=~=~=~=
    sh run
    Building configuration...
    Current configuration : 31685 bytes
    dot11 syslog
    dot11 ssid uc520-data
    vlan 1
    authentication open
    dot11 ssid uc520-voice
    vlan 100
    authentication open
    ip source-route
    ip cef
    ip dhcp relay information trust-all
    ip dhcp excluded-address 10.1.1.1 10.1.1.10
    ip dhcp excluded-address 192.168.10.1 192.168.10.10
    ip dhcp pool phone
    network 10.1.1.0 255.255.255.0
    default-router 10.1.1.1
    option 150 ip 10.1.1.1
    ip dhcp pool data
    import all
    network 192.168.10.0 255.255.255.0
    default-router 192.168.10.1
    ip name-server 63.203.35.55
    ip inspect WAAS flush-timeout 10
    ip inspect name SDM_LOW dns
    ip inspect name SDM_LOW ftp
    ip inspect name SDM_LOW h323
    ip inspect name SDM_LOW https
    ip inspect name SDM_LOW icmp
    ip inspect name SDM_LOW imap
    ip inspect name SDM_LOW pop3
    ip inspect name SDM_LOW netshow
    ip inspect name SDM_LOW rcmd
    ip inspect name SDM_LOW realaudio
    ip inspect name SDM_LOW rtsp
    ip inspect name SDM_LOW esmtp
    ip inspect name SDM_LOW sqlnet
    ip inspect name SDM_LOW streamworks
    ip inspect name SDM_LOW tftp
    ip inspect name SDM_LOW tcp
    ip inspect name SDM_LOW udp router-traffic
    ip inspect name SDM_LOW vdolive
    no ipv6 cef
    multilink bundle-name authenticated
    stcapp ccm-group 1
    stcapp
    stcapp feature access-code
    stcapp supplementary-services
    port 0/0/0
    fallback-dn 301
    port 0/0/1
    fallback-dn 302
    port 0/0/2
    fallback-dn 303
    port 0/0/3
    fallback-dn 304
    trunk group ALL_BRI
    translation-profile outgoing PROFILE_ALL_BRI
    voice call send-alert
    voice rtp send-recv
    voice service voip
    sip
    no update-callerid
    voice class codec 1
    codec preference 2 g729r8
    voice class custom-cptone CCAjointone
    dualtone conference
    frequency 600 900
    cadence 300 150 300 100 300 50
    voice class custom-cptone CCAleavetone
    dualtone conference
    frequency 400 800
    cadence 400 50 200 50 200 50
    voice register global
    max-dn 56
    max-pool 14
    voice translation-rule 4
    rule 15 /^...$/ /0354434848/
    voice translation-rule 1000
    rule 1 /.*/ //
    voice translation-rule 1111
    voice translation-rule 1112
    rule 1 /^0/ /*/
    voice translation-rule 2222
    voice translation-profile CALLER_ID_TRANSLATION_PROFILE
    translate calling 1111
    voice translation-profile CallBlocking
    translate called 2222
    voice translation-profile OUTGOING_TRANSLATION_PROFILE
    translate called 1112
    voice translation-profile PROFILE_ALL_BRI
    translate calling 4
    voice translation-profile nondialable
    translate called 1000
    voice-card 0
    dspfarm
    dsp services dspfarm
    license udi pid UC520W-8U-2BRI-K9 sn FHK131827A2
    archive
    log config
    logging enable
    logging size 600
    hidekeys
    username cisco privilege 15 secret 5 $1$TC0B$LXMORw4u1vQpD/2eJdN4W1
    username admin privilege 15 password 0 admin
    username parham privilege 15 password 0 parham
    ip tftp source-interface Loopback0
    translation-rule 22
    bridge irb
    interface Loopback0
    description $FW_INSIDE$
    ip address 10.1.10.2 255.255.255.252
    ip access-group 101 in
    ip nat inside
    ip virtual-reassembly in
    interface FastEthernet0/0
    description $FW_OUTSIDE$
    ip address dhcp
    ip access-group 104 in
    ip nat outside
    ip inspect SDM_LOW out
    ip virtual-reassembly in
    duplex auto
    speed auto
    interface Integrated-Service-Engine0/0
    description cue is initialized with default IMAP group
    ip unnumbered Loopback0
    ip nat inside
    ip virtual-reassembly in
    service-module ip address 10.1.10.1 255.255.255.252
    service-module ip default-gateway 10.1.10.2
    interface FastEthernet0/1/0
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/1
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/2
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/3
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/4
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/5
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/6
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/7
    switchport voice vlan 100
    no ip address
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/8
    switchport mode trunk
    no ip address
    macro description cisco-switch
    interface BRI0/1/0
    no ip address
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn sending-complete
    interface BRI0/1/1
    no ip address
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn sending-complete
    interface Dot11Radio0/5/0
    no ip address
    ssid uc520-data
    ssid uc520-voice
    speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
    station-role root
    interface Dot11Radio0/5/0.1
    encapsulation dot1Q 1 native
    bridge-group 1
    bridge-group 1 subscriber-loop-control
    bridge-group 1 spanning-disabled
    bridge-group 1 block-unknown-source
    no bridge-group 1 source-learning
    no bridge-group 1 unicast-flooding
    interface Dot11Radio0/5/0.100
    encapsulation dot1Q 100
    bridge-group 100
    bridge-group 100 subscriber-loop-control
    bridge-group 100 spanning-disabled
    bridge-group 100 block-unknown-source
    no bridge-group 100 source-learning
    no bridge-group 100 unicast-flooding
    interface Vlan1
    no ip address
    bridge-group 1
    bridge-group 1 spanning-disabled
    interface Vlan100
    no ip address
    bridge-group 100
    bridge-group 100 spanning-disabled
    interface BVI1
    description $FW_INSIDE$
    ip address 192.168.10.1 255.255.255.0
    ip access-group 102 in
    ip nat inside
    ip virtual-reassembly in
    interface BVI100
    description $FW_INSIDE$
    ip address 10.1.1.1 255.255.255.0
    ip access-group 103 in
    ip nat inside
    ip virtual-reassembly in
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http path flash:/gui
    ip nat inside source list 1 interface FastEthernet0/0 overload
    ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
    control-plane
    bridge 1 route ip
    bridge 100 route ip
    voice-port 0/0/0
    cptone AU
    voice-port 0/0/1
    cptone AU
    voice-port 0/0/2
    cptone AU
    voice-port 0/0/3
    cptone AU
    voice-port 0/1/0
    cptone AU
    voice-port 0/1/1
    cptone AU
    voice-port 0/2/0
    translate calling 1112
    connection plar opx 398
    description Configured by CCA 4 FXO-0/2/0-Custom-AA
    caller-id enable
    voice-port 0/2/1
    connection plar opx 398
    description Configured by CCA 4 FXO-0/2/1-Custom-AA
    caller-id enable
    voice-port 0/2/2
    connection plar opx 398
    description Configured by CCA 4 FXO-0/2/2-Custom-AA
    caller-id enable
    voice-port 0/2/3
    connection plar opx 398
    description Configured by CCA 4 FXO-0/2/3-Custom-AA
    caller-id enable
    voice-port 0/4/0
    auto-cut-through
    signal immediate
    input gain auto-control -15
    description Music On Hold Port
    sccp local Loopback0
    sccp ccm 10.1.1.1 identifier 1 version 4.0
    sccp
    sccp ccm group 1
    associate ccm 1 priority 1
    associate profile 1 register confprof1
    dspfarm profile 1 conference
    description DO NOT MODIFY, active CCA conference profile - CCA2.0 codec711
    codec g711alaw
    codec g711ulaw
    maximum conference-participants 32
    maximum sessions 2
    associate application SCCP
    dial-peer voice 2000 voip
    description ** cue voicemail pilot number **
    destination-pattern 300
    b2bua
    session protocol sipv2
    session target ipv4:10.1.10.1
    voice-class sip outbound-proxy ipv4:10.1.10.1
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 2001 voip
    description ** cue auto attendant number **
    translation-profile outgoing PSTN_CallForwarding
    destination-pattern 398
    b2bua
    session protocol sipv2
    session target ipv4:10.1.10.1
    voice-class sip outbound-proxy ipv4:10.1.10.1
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 2012 voip
    description ** cue prompt manager number **
    translation-profile outgoing PSTN_CallForwarding
    destination-pattern 739
    b2bua
    session protocol sipv2
    session target ipv4:10.1.10.1
    voice-class sip outbound-proxy ipv4:10.1.10.1
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 90 pots
    description AU-Mobile
    preference 1
    destination-pattern 04........
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 68 pots
    description NSW Number
    preference 1
    destination-pattern 02........
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 69 pots
    description TAS Number
    preference 1
    destination-pattern 03........
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 70 pots
    description WA-SA-NT number
    preference 1
    destination-pattern 08........
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 72 pots
    description QA-number
    preference 1
    destination-pattern 07........
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 74 pots
    description International number
    preference 1
    destination-pattern 0011T
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 30 pots
    description Australia-1800
    preference 1
    destination-pattern 1800......
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 31 pots
    description Australia-1300
    preference 1
    destination-pattern 1300......
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 32 pots
    description 13 Australia
    preference 5
    destination-pattern 13....
    port 0/2/0
    forward-digits all
    dial-peer voice 67 pots
    description mel-number
    preference 1
    destination-pattern 9.......
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 75 pots
    description mel-Number
    preference 1
    destination-pattern 8.......
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 76 pots
    description VIC number
    preference 1
    destination-pattern 5.......
    port 0/2/0
    forward-digits all
    no sip-register
    dial-peer voice 33 pots
    description Emergency NUmber
    preference 1
    destination-pattern 0000
    port 0/2/0
    forward-digits all
    no sip-register
    no dial-peer outbound status-check pots
    telephony-service
    sdspfarm conference mute-on 111 mute-off 222
    sdspfarm units 5
    sdspfarm tag 1 confprof1
    conference hardware
    video
    max-ephones 14
    max-dn 56
    ip source-address 10.1.1.1 port 2000
    max-redirect 20
    auto assign 1 to 1 type bri
    calling-number initiator
    service phone videoCapability 1
    service phone webAccess 0
    service dnis overlay
    service dnis dir-lookup
    timeouts interdigit 7
    system message UC520
    url services http://10.1.10.1/voiceview/common/login.do
    url authentication http://10.1.10.1/CCMCIP/authenticate.asp
    load 7906 SCCP11.9-2-1S
    load 7911 SCCP11.9-2-1S
    load 7931 SCCP31.9-1-1SR1S
    load 7960-7940 P00308010200
    load 521G-524G cp524g-8-1-17
    time-zone 48
    date-format dd-mm-yy
    voicemail 300
    max-conferences 8 gain -6
    call-forward pattern .T
    call-forward system redirecting-expanded
    hunt-group logout HLog
    multicast moh 239.10.16.16 port 2000
    web admin system name cisco secret 5 $1$NPt8$6I2moMN32fQoz083VCFm90
    dn-webedit
    time-webedit
    transfer-system full-consult dss
    transfer-pattern 0.T
    transfer-pattern .T
    secondary-dialtone 0
    night-service day Sun 17:00 09:00
    night-service day Mon 17:00 09:00
    night-service day Tue 17:00 09:00
    night-service day Wed 17:00 09:00
    night-service day Thu 17:00 09:00
    night-service day Fri 17:00 09:00
    night-service day Sat 17:00 09:00
    create cnf-files version-stamp 7960 Dec 23 2013 10:55:20
    ephone-template 15
    softkeys remote-in-use Newcall
    softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
    softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
    softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
    button-layout 7931 2
    ephone-template 16
    softkeys remote-in-use Newcall
    softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
    softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
    softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
    ephone-template 17
    softkeys remote-in-use CBarge Newcall
    softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
    softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
    softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
    ephone-template 18
    softkeys remote-in-use CBarge Newcall
    softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
    softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
    softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
    button-layout 7931 2
    ephone-dn 5 dual-line
    number 301 no-reg primary
    label 301
    description PhoneA Analog
    name PhoneA Analog
    ephone-dn 6 dual-line
    number 302 no-reg primary
    label 302
    description PhoneB Analog
    name PhoneB Analog
    ephone-dn 7 dual-line
    number 303 no-reg primary
    label 303
    description PhoneC Analog
    name PhoneC Analog
    ephone-dn 8 dual-line
    number 304 no-reg primary
    label 304
    description PhoneD Analog
    name PhoneD Analog
    ephone-dn 9
    number BCD no-reg primary
    description MoH
    moh out-call ABC
    ephone-dn 10 dual-line
    number 201 no-reg primary
    pickup-group 1
    label 201
    description Extension 201
    name Receptionist Receptionist
    mobility
    call-forward busy 300
    call-forward noan 300 timeout 20
    ephone-dn 11 dual-line
    number 207 no-reg primary
    label 207
    description Extension 207
    name None None
    ephone-dn 12 dual-line
    call-waiting ring
    number 203 no-reg primary
    pickup-group 1
    label 203
    description Extension 203
    name Peter Steve
    call-forward busy 300
    call-forward noan 300 timeout 15
    huntstop channel
    ephone-dn 13 dual-line
    call-waiting ring
    number 204 no-reg primary
    pickup-group 1
    label 204
    description Extension 204
    name Tim OConnor
    call-forward busy 300
    call-forward noan 300 timeout 20
    huntstop channel
    ephone-dn 14 dual-line
    number 205 no-reg primary
    pickup-group 1
    label 205
    description 205
    name 205
    ephone-dn 15 dual-line
    number 206 no-reg primary
    pickup-group 1
    label 206
    description 206
    name 206
    ephone-dn 16 dual-line
    call-waiting ring
    number 202 no-reg primary
    pickup-group 1
    label 202
    description Extension 202
    name David Holmes
    call-forward busy 300
    call-forward noan 300 timeout 15
    huntstop channel
    ephone-dn 17 dual-line
    number 208 no-reg primary
    label 208
    description 208
    name 208
    ephone-dn 18 dual-line
    number 209 no-reg primary
    label 209
    description 209
    name 209
    ephone-dn 19 dual-line
    number 210 no-reg primary
    label 210
    description 210
    name 210
    ephone-dn 43 octo-line
    number 771 no-reg primary
    conference meetme
    preference 3
    ephone-dn 44 octo-line
    number 771 no-reg primary
    conference meetme
    preference 2
    no huntstop
    ephone-dn 45 octo-line
    number 771 no-reg primary
    conference meetme
    preference 1
    no huntstop
    ephone-dn 46 octo-line
    number 771 no-reg primary
    conference meetme
    no huntstop
    ephone-dn 49 octo-line
    number C001 no-reg primary
    conference ad-hoc
    preference 3
    ephone-dn 50 octo-line
    number C001 no-reg primary
    conference ad-hoc
    preference 2
    no huntstop
    ephone-dn 51 octo-line
    number C001 no-reg primary
    conference ad-hoc
    preference 1
    no huntstop
    ephone-dn 52 octo-line
    number C001 no-reg primary
    conference ad-hoc
    no huntstop
    ephone-dn 55
    number A801... no-reg primary
    mwi off
    ephone-dn 56
    number A800... no-reg primary
    mwi on
    ephone 1
    device-security-mode none
    mac-address 4142.4DB8.0000
    ephone-template 16
    max-calls-per-button 2
    type anl
    button 1:5
    ephone 2
    device-security-mode none
    mac-address 4142.4DB8.0001
    ephone-template 16
    max-calls-per-button 2
    type anl
    button 1:6
    ephone 3
    device-security-mode none
    mac-address 4142.4DB8.0002
    ephone-template 16
    max-calls-per-button 2
    type anl
    button 1:7
    ephone 4
    device-security-mode none
    mac-address 4142.4DB8.0003
    ephone-template 16
    max-calls-per-button 2
    type anl
    button 1:8
    ephone 5
    device-security-mode none
    mac-address 0024.97AA.E811
    ephone-template 15
    max-calls-per-button 2
    username "Receptionist" password receptionist
    type 7931
    button 1:10
    --More--                    !
    ephone 6
    device-security-mode none
    mac-address 0024.C4FC.4013
    ephone-template 16
    username "None"
    type 7911
    button 1:11
    ephone 7
    device-security-mode none
    video
    mac-address 000F.34FA.168B
    ephone-template 16
    username "steve" password petersteve
    speed-dial 1 xxx label "Peter - Home"
    speed-dial 2 xxx label "David - Mobile"
    speed-dial 3 xxx label "Tim - Mobile AUS"
    speed-dial 4 xxx label "Tim - Mobile USA"
    type 7960
    button 1:12
    ephone 8
    device-security-mode none
    video
    mac-address A40C.C394.B1F0
    ephone-template 16
    username "tim" password timoconnor
    speed-dial 1 xxx label "David - Mobile"
    speed-dial 2 xxx label "Peter - Mobile"
    speed-dial 3 xxx label "Clare - Mobile"
    type 7911
    button 1:13
    ephone 9
    device-security-mode none
    mac-address 0024.C4FC.5425
    ephone-template 16
    type 7911
    button 1:14
    ephone 10
    device-security-mode none
    mac-address 0024.C4FD.E27C
    ephone-template 16
    type 7911
    button 1:15
    ephone 11
    device-security-mode none
    video
    mac-address 0007.5098.1AB6
    ephone-template 16
    username "holmes" password davidholmes
    speed-dial 1 xx label "David - Home"
    speed-dial 2 xxxl abel "Sue - Mobile"
    speed-dial 3 xxx label "Peter - Mobile"
    speed-dial 4 xxx label "Tim - Mobile USA"
    speed-dial 5 xxx label "Tim - Mobile AUS"
    type 7960
    button 1:16
    ephone-hunt 1 sequential
    pilot 501
    list 202, 203, 204
    final 300
    timeout 8, 8, 8
    no-reg pilot
    statistics collect
    description Sales
    alias exec cca_vm_notification schedule from_time=00 to_time=24
    banner login ^CCisco Configuration Assistant. Version: 3.2 (3). Fri Nov 15 22:54:23 EST 2013^C
    line con 0
    no modem enable
    line aux 0
    line 2
    no activation-character
    no exec
    transport preferred none
    transport input all
    line vty 0 4
    transport input all
    line vty 5 100
    transport input all
    ntp master
    end
    UC520#

    I was configure custom disconnect tone refer to this site:
    http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
    And the tone is in the attachment, and the custom disconnect tone configuration like below:
    voice class custom-cptone Disconnect
    dualtone disconnect
      frequency 420 420
      cadence 251 255 245 250 249 250 250 250
    and the port configuration was like below:
    voice-port 0/1/2
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone Disconnect
    cptone NL
    timeouts interdigit 4
    timeouts call-disconnect 5
    timeouts wait-release 5
    timing hookflash-out 500
    connection plar 334
    impedance complex2
    caller-id enable
    caller-id alerting line-reversal
    caller-id alerting dsp-pre-allocate
    but it was not working and the phone still ringing after the PSTN caller disconnect.
    but i was read about "dualtone-detect-params", and i was add the below command and i do not understand it, but it was solve hte problem:
    voice class dualtone-detect-params 1
    freq-max-deviation 20
    cadence-variation 50
    so what it is and how to determine this parameters.

  • Ability to dial an extension directly from dtmf Auto Attendent?

    I think i know the answer but want to make sure there is no creative workaround I'm missing. ;-)
    Is there anyway to get the ability to dial an extension (at any time) directly from dtmf Auto Attendent? (without pressing ##)
    http://windowspbx.blogspot.com

    I can confirm on our Exchange UM setup, speech enabled AA's can accept DTMF inputs when the caller hits the auto-attendant. I think the only extra thing I had to do was create a dial rule group for our extensions and allow the auto attendant to utilze
    that dial rule group: Name - Extensions Number mask - 5xxx Dialed number - 5xxx I then had to make sure the Lync front ends had appropriate normalization rules to normalize the 5xxx to the correct lineuri format (e.g.: 5xxx to +1309xxxxxx;ext=5xxx). Aside
    from that, I can also confirm that this works even if the destination extension is NOT enabled on Lync or has an Exchange UM mailbox. In that case, the call gets forwarded outside the Lync environment to your gateway for routing to wherever the gateway route
    rules indicate it should go.Trevor

  • Configure Cisco CME auto-attendant to forward call after ext is dialed

                       I am trying to configure my CME if the auto attendant picks up and a users extension is dialed after hours to forward that call to the number configured for that extension, currently if the extension is dialed the call is not forwarded.
    Thank you,
    -Tom

    Hi,
    I have same or similar issue, when a person call my company and press option 3 for example (after hour) the call get forward to a manager mobile number, my question is how can I disable the forwarding from CUCM? the OS i use is
    8.6.2.22900-9
    Many thanks

  • I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

    I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

    There are no alternative voicemail apps - the core functionality of the phone can not be replaced.
    You'll have to look for an external service, that can then forward calls for each caller onto the correct phone.
    At our business we use Voipfone.co.uk which allows multiple phone lines to come into one VOIP account.

  • Auto attendant intermittently routes call to out of region/not in dial plan UM server

    Hi all,
    Exchange 2013 on prem, hardware not virtual. CU5 w/Lync 2013 
    I've got calls that get intermittently routed to UM servers that are out of region and not in the dial plan.  The out of region UM server sees the call is outside of business hours & sends helpdesk calls to voicemail instead of the appropriate phone
    menu.
    Additionally, when Exchange admins who are in different time zones look at the GUI w/the AA's business hours they see a time skew even though the time displayed is listed as Eastern.  I think the mis-routing & the time zone skew are related.  When
    the Tokyo server gets the call it checks the time: 3AM? Not in business hours even though in Eastern Time where the call is supposed to go, it is in business hours.
    In the Lync client log (as seen via the snooper tool) this is the last message before the call gets transferred:
    “ms-diagnostics:
    15032;reason="Re-directing request to the destination in 302” 
    Additionally the time zone on the AA schedule is set to Eastern Time.  Why is the TYO UM server ignoring this and applying local time? 
    Any tips to point me in the right direction would be appreciated.
    Adam

    Number two was correct!  The affected site did not have an arbitration mailbox.  Details follow.
    I still have the underlying problem of AA's getting the time zone of the UM server applied rather than the time zone they are allegedly set to (for example Beijing business hours served from a TYO UM server getting TYO time).
    With the help of MS support we resolved the immediate problem: calls getting routed to our TYO site.
    It turns out that every AD site with Exchange servers needs to have an arbitration mailbox with the grammar generator role set & ready.  If a site with UM servers does not have an arbitration mailbox it will proxy the call to another site that does.
     In our case, it would route them to our Tokyo site that applied the wrong hours to the auto attendant.
    Here's how we created the arbitration mailbox
    [PS] C:\temp\autoattendant>New-Mailbox -Arbitration -Name "A new UM Grammar Mailbox" -Database <some db hosted in site> -UserPrincip
    alName [email protected] -DisplayName "A new UM Grammar Mailbox"
    C:\temp\autoattendant>Set-Mailbox [email protected] -Arbitration -UMGrammar:$true
    This keeps the call from going out of site to an Exchange UM server in a different time zone.
    The tricky bit is that this does not immediately work.  The mailbox needs to pick up the OrganizationCapabilityUMGrammarReady capability which it will only get when the grammar generator runs.  In 2010 you were able to kick this off manually.  In
    2013 it runs once a day.  You have to wait until Get-Mailbox -Arbitration | fl name, servername, persistedcapabilities shows the OrganizationCapabilityUMGrammarReady has been assigned to the mailbox.
    I still have not yet resolved the underlying problem of why UM servers are ignoring the time zone setting on AA's business hours.

  • UC320 Auto Attendant answering delayed calls to fast.

    I recently deployed a UC320W with the latest firmware upgrade (2.3.2). My trouble is the auto-attendant intermittently answers delayed ringing calls on the first or second ring no matter what the timer is set to (which is 25 sec.). Doesn't seem to be any particular line. There are 4 FXOs on the UC320 and a 5th FXO on a SPA8800. They are all configured as shared FXOs in key system fassion. I've done impedance matching on all 5 FXO lines.
    This has happened twice before and I was able to workaround by downgrading firmware to 2.2.2.
    I can't do that in this case, however, because a few of my phones are SPA512Gs, which, it's my understanding, only work with the 2.3.2 firmware.
    Right now, I simply have the delayed ringing disabled.
    We have another technician in another state that tells me he has run into the same issue as well.
    Any suggestions?               

    Hi Carlos,
    Please clarify the issue you are having.
    My understanding is that you have 5 FXO lines configured as shared FXO lines and call is forwarded if no answer to AA, timer is set to 25 seconds. AA answers the call intermittently on the first or second ringing before 25 seconds timer expries.
    Please send me UC320w feedback at Services (on the top of configure utility) -> feedback, put "attention [email protected]" at Issues or Suggestions section. So that I will be able to look into your configuration and understand your issue better.
    Best regards,
    Wendy

  • Cisco UC560 java.lang.NullPointerException error when opening "auto attendant" CCA

    Hi Guys,
    In CCA i get the error:java.lang.NullPointerException and it is only when selecting "Auto Attendant".
    No Configuration has been done via CLI
    Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
    CCA version 3.2(2)
    Attaching CCA logs
    Any Ideas ?

    I would suggest downloading the latest version of the IDE (v. 5.0) which is available at:
    http://wwws.sun.com/software/sundev/jde/index.html

  • Unity Connection Auto Attendant direct to voice mail, MWI issue

    hi,
    First time encountering this issue with call transfer from AA and MWI.
    An Auto Attendant have been setup for a branch office.  All employees at  the Branch office phones are assigned a DID.
    Customers can dial the 10 digit or  dial the main line (auto attendant) and then dial the last 4 digit extension to reach the employee.
    Problem I am having is there is a range of numbers that when being transferred from AA, goes directly to voicemail.   Also when there is a message  left on the voicemail, the MWI is not lit.  It does show the envelope icon and the  message "you have vociemail" on the phone display.
    I can call the DID directly and it does not go directly to voicemail but MWI is still not on when a message is left.
    This only happens within a range of numbers..  for example, I have 50 DID assigned to this office from XXX-XXX-0100 to XXX-XXX-0150.   Only the phones within the range of XXX-XXX-0120 to XXX-XXX-0130 have this issue with the AA going directly to vociemail and MWI not on when a message is left.
    For phones outside this range of numbers, AA transfer works fine and MWI works.
    anyone ran into this issue before?
    thank in advance.

    Hi,
    The range in which you are facing issue is  XXX-XXX-0120 to XXX-XXX-0130, just try to open any  one of the extension in this range and go to edit -- transfer rules -- standard/alternate (if alternate is enabled) -- Transfer calls -- may be this is set to Greetings. If so the transferred call goes to voicemail directly. Try enabling Extension.
    Just try this for one extension and see...
    Hope this helps, i had the same issue.
    Regards
    Jagadish G

  • AUto attendant not working

    Auto attendant not working .....
    If i assign AA script Transfer_v02.aef then i hear an just 1-2 seconds the script after that again it is just ringing ...
    Is there Option to set
    Please press the extension which you want to Call ...
    Eg: if i press 222 that time it should ring the 222 extension
    Please help this is the first time i am working on this stuff
    If i chnage the scrpt file then i can hear auto attendant not initiazlised..  please find the attched screen shot and back file for more details.
    Best Regards
    Shabeel

    Hi KMS, check the codec used between that GW using the FXO and the CTI RP.
    Check also the Calling Seach Space
    GW should be able to reach CTI Route Point and CTI ports partition.
    If you try other extension it works fine?

  • UC520 FXO To Auto Attendant Disconnect Problem

    We have UC520 with FXO card, and have a problem when we point the inbound call to the Cisco Unity Express Auto Attendant, the problem is if the PSTN caller disconnect, the FXO remain off-hook for along time, and if the PSTN caller dial an extension and then disconnect the phone remain ringing for a long time.
    but if we point the inbound call an extention, there is no problem and the phone stop ring when the PSTN caller disconnect.
    below is the voice-port, and CUE dial-peer configuration:
    voice-port 0/1/2
    translate calling 3
    compand-type a-law
    cptone NL
    timeouts interdigit 4
    timeouts call-disconnect 5
    timeouts wait-release 5
    timing hookflash-out 500
    connection plar 489
    impedance complex2
    description LandLine 5105586
    caller-id enable
    caller-id alerting line-reversal
    caller-id alerting dsp-pre-allocate
    voice-port 0/1/3
    translate calling 3
    supervisory disconnect dualtone mid-call
    compand-type a-law
    cptone NL
    timeouts interdigit 4
    connection plar 489
    impedance complex2
    description LandLine 5105388
    caller-id enable
    caller-id alerting line-reversal
    caller-id alerting dsp-pre-allocate
    dial-peer voice 499 voip
    description VoiceMail
    destination-pattern 498
    media flow-around
    session protocol sipv2
    session target ipv4:10.1.10.2
    dtmf-relay sip-notify
    codec g711ulaw
    no vad
    so what we can do?

    I was configure custom disconnect tone refer to this site:
    http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
    And the tone is in the attachment, and the custom disconnect tone configuration like below:
    voice class custom-cptone Disconnect
    dualtone disconnect
      frequency 420 420
      cadence 251 255 245 250 249 250 250 250
    and the port configuration was like below:
    voice-port 0/1/2
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone Disconnect
    cptone NL
    timeouts interdigit 4
    timeouts call-disconnect 5
    timeouts wait-release 5
    timing hookflash-out 500
    connection plar 334
    impedance complex2
    caller-id enable
    caller-id alerting line-reversal
    caller-id alerting dsp-pre-allocate
    but it was not working and the phone still ringing after the PSTN caller disconnect.
    but i was read about "dualtone-detect-params", and i was add the below command and i do not understand it, but it was solve hte problem:
    voice class dualtone-detect-params 1
    freq-max-deviation 20
    cadence-variation 50
    so what it is and how to determine this parameters.

Maybe you are looking for