UC560 & CCA 3.0

Question

Dear Cisco UC Community,
What are the ramifications if a company installs and configures a UC560 using command line configuration, and we would like to manage the telephone system using CCA 3.0?  Can we use CCA 3.0 after the fact to make modifications and adjustments to the voicemail system?  Or will this create a huge mess?
Any guidance and support is greatly appreciated.
Blessings,
John

Answer 1

Hi Joseph,
Do you know exactly what part of those configurations require CLI?  From what I can tell all you need to do is differentiate which calls come from which department.
I'm assuming billing is being done on the PSTN end so you just need to be sure the calls are routed over the correct FXO lines.
Incoming calls are easy as the PSTN routes the calls over the correct FXO.  Then all you need to do is ensure that outbound calls are routed to the correct FXO lines.  You can implement this easily via CCA with one of two options:
Option 1:
Setup trunkgroups via the Configure > Telephony > Dial Plan > Outgoing > PSTN Trunk Groups tab placing the  appropriate FXO lines in the correct trunk groups(Ex, Department A; Department B).
Then on the Outgoing Call Handling tab setup 2 routes for each call type (Local, long distance, etc.. ).  You could use a different access code for each department (ex, 9 for department A, 8 for department B).  Then on those dial-peers set the preference High for the correct trunk group so that it selects those when routing out.
This way your calls should be routed out the correct FXO lines.
Option 2:
You could implement CO Lines for each department and put those CO Lines on the appropriate user phones.
If this isn't your issue let me know and we can try to think of some other possible solutions.  From your example though I don't see why it wouldn't be possible to implement via CCA.
-Trent Good