UCCE 7.2 integration with HP Service Manager

Hello Experts!!
We have a requirement at one of our customer place. I am giving brief overview of what currently is happening and what customer wants to achieve.
IPCC Enterprise – 7.2
CVP – 7.0
CTI Toolkit Agent Desktop 7.5(4)
HP service manager(HPSM) 7.X resides on MS-SQL 2005.
Currently agents are using CAD when the call comes in they only see CLI getting displayed on CAD, agent has to copy CLI from CAD to HP Service Manager to get the helpdesk ticket details.
Customer's requirement is to have one single Screen. Either integrate the HP desktop with Cisco CTI or populate the required information on the Cisco agent desktop application screens.
From the Cisco prospective I have doubts.
1) How this can be achieved? Can we achieve this using Agent toolkit desktop? Which means if we modify the Cisco Agent desktop using tool kit can HPSM information be integrated to CAD and become one single screen?
2) Can we develop any third party agent desktop(say in VB) and make agent login to this VB desktop and when call comes fetch the information from the DB and populate it on new developed desktop?
Or is there some other way we can achieve this?
Please help!!
Thanks,
Daljeet

Dear Gokul, Chad, Geoff,
My sincere apologies for not replying earlier to your posts, i was down with fever and was on leave.
My Replies to the posts.
My Replies for Gokul Inlines
1) How does the agent access the HPSM server. Through a web browser? Or is there a client side application that runs on each of the agent deskops?
--> Its a thick client,
2) Also, given a CLI, would you know where to pick up data from the HPSM SQL database? As in would you know what query needs to be run for the agent to get the ticket details?
--> Still we need to study the exact requirements which needs to be pushed to CTI OS Client, but i dont see any issues in gathering the information.
Reply for Chad:
HPSM isnt web based client, so how do you suggest, shall we redesign the CTI OS client? and how this integration will happen? as you mentioned any help for us would be wonderfull in this regard
Reply for Geoff,
Geoff, my bad, it isnt CAD it is CTI OS Client, which you say service desk allowed you to call from CLI with certain arguments, i am sorry but i dint get your comments and i am not sure how HPSM really works, as this will going to be first CTI OS Development for us.
To be honest here, I am new to development of CTI OS client so my questions may sound candid to you, but i am curious to learn this stuff and to understand where to start from.
Thanks,
Daljeet

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I would like to avail your valuable inputs to understand on the Client provisioning part for the Mobile Devices/ Laptop. I understand from your reply that MDM integration is not available in the current release ISE 1.1 - That is correct.
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