UCCE 7.5 Set agents back to ready after Rona?

Hi All
Is there any way in UCCE that you can set agents back to ready if they are put to not ready after RONA? I know there is a global option for this in UCCX but not sure about UCCE? They are using CAD 7.5 and UCCE 7.5.
If not any other work around that you may know of?
Thanks,
Matt

The only way I know that you can do it, is to se tthe Agent Desk Setting RONA, 1 seconds HIGHER then the CVP RONA timer.
Therefore is CVP is 15 seconds, set the Agents Desk Settings to 16.
This will prevent the Agent Desk settings from moving the agent to Not Ready.
CVP allows the use of custom RONA timers with SIP, so if its just for a few agents you may need to add specific routes for their extensions with the appropriate CVP RONA timers.
Cheers,
Chad

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UCCE 7.5 Set agents back to ready after Rona?

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