UCCE 7.5 Silent Monitoring for only primary supervisor

Hi all,
We currently activate Silent Monitoring for our UCCE platform 7.5 using BIB and CCM based deployment.
I'd like to enable the feature for only the team primary supervisor. Meaning the same supervisor, if configured as secondary for a different team, can not monitor calls of members from that team.
Can someone please give me a hint?
Thank in advance,
Best Regards,

If it was CTIOS you could remove the button, recompile and deploy that Supervisor Desktop. But I guess you have CAD.
If it was the Cisco Agent Desktop you could create a workflow, remove a button (make it invisible), and assign this workflow to agents who did not require the function.
Not sure about CSD. I know you can remove buttons for everyone (we removed the one for Dynamic Reskilling) but I can't recall if you get the ability to do more.
Regards,
Goeff

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Hi,
I am not aware of any application included with UCCE.
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Edited by: 900471 on 2011. 12. 3 오전 5:32
Edited by: 900471 on 2011. 12. 3 오전 5:33
Edited by: 900471 on 2011. 12. 3 오전 5:33
Edited by: 900471 on 2011. 12. 3 오전 5:34

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when the supervisor wants to silent monitor an agent what does she need to do ?
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I am testing voice monitor with UCCE version 7.5. I created 2 teams with similar configuration and each team has its own supervisor & agent. The voice monitor works fine for 1 team but not the other.
Team 1 (working):
* Supervisor login to supervisor desktop & CAD
* Agent login to CAD
* Supervisor press CTRL+A while the agent is having conversation
* Voice coming out from the supervisor's phone
* Supervisor can see "connected" status on his CAD
Team 2 (not working)
* Supervisor login to supervisor desktop & agent desktop
* Agent login to agent desktop
* Supervisor press CTRL+A while the agent is having conversation
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* Nothing is happening on the supervisor's CAD
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UCCE 7.5 Silent Monitoring for only primary supervisor

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