UCCE 8.5.3/8.5.4 call volume statistics not matching in interval tables

hello,
We have just migrated a call center to UCCE 8.5.3 that runs roggers and ICM call flow scripts that contain very basic flows. In each flow there is basically a one-to-one ratio of call type elements to select skill group elements.
Generally you would expect the call volume (as our scripts are written) to have almost the same call volume in the call type interval table and the skill group interval table, with allowable differences because of RONAs, etc. But basically somewhat close.
In general this does work but after a reboot of the roggers (A and B sides) (logger down first, then router and reversed to start), the skill group interval data lags greatly from the call type interval data, meaning maybe 10% of the call type interval volume. We have learned that completely shutting down both A and B side and then briinging it back up in order from scratch seems to alleviate the problem (until the next restart). We cannot just leave the servers alone though due to company security patching policies.
Cisco TAC had recommended patching to UCCE 8.5.4 which we have recently done, but the probelm persists.
I was wondering if this data discrepancy has ever been seen by anyone else or if possibly some system config issue might be self-deating us? Rebooting the roggers leaves the phone system itself working just fine for the call centers, but the recording of statistics to the skill group interval table is greatly impacted with almost no recording of volume in relation to the call type interval (and for comparison, the call type skill group interval table as well).
We would generally not worry about it, but the workforce management vendor that takes its feed from UCCE only uses the skill group interval, which is basically reporting almost no volume in the mentioned scenarios.
If anyone can provide any information it would be most appreciated/
Thanks.
Greg

Thank you for the response. The time source check is a great idea. We ran into problems before when internal web service servers did not match the PGs (CTIOS service) and CTI provideed stats did not match.
We will continue to work through TAC, but I was just wondering if anyone else had seen this (as 8.5.4 sid not fix it) and if maybe it could have been something self-defeating in our system configuration or scripting. We did not immediately know this was happening until our 3rd party workforce management vendor made us aware.
Thanks,
Greg

Similar Messages

  • Total calls presented does not match with the calls presented value in CSQ activity report (by interval)

    Hi,
    We encountered a mismatch details between the call presented value and total call presented value. I attached the report here. If you count the number of calls presented and handled there are 2 calls but why is it the total calls only count 1. Where did the other call go?
    I look for some possible related problems but the answer only point out to a bug. The version of UCCX is 8.5.1 SU 3 and the bug was solved in version 7.0.
    Hope you can help me with this issue.
    Thanks and regards,
    Rona

    It looks like it may be an issue with the report file itself and not the report data. You can see both calls are shown in the report but the summary information doesn't appear to be calculating correctly. If you have the Crystal Reports Developer toolset you can open the report file and verify that the report summary is using SUM instead of something like MAX/AVG, etc.
    Tanner

  • Call Logs do not show up on my Q10

    Hi Friends, 
    Call logs do not show up even after recieving/dailing calls. When i open the call log page, it shows blank page.
    Please help;
    Did i miss anything to enable. 
    Thank you 

    Hello, you didn't miss anything, Try to restart your BlackBerry 10 device; it should fix this.
    If you have an answer to your question then please click “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit.
    BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

  • I am recieving calls from a solicitor. Show up as no caller Id. I want to block all calls that do not show caller Id. Can I do that? I am on the do not call list

    How do I block all in coming calls that do not show on my caller Id. Phone says "no caller id" This particular call is from a place selling septic tank cleaner. They leave an automated voice mail. They are calling me over and over. I am on the national do not call list but that's no help. Because the caller id doesn't show anything I can't even report them.
    I remember in the past calling a number and before my call would go thru I would have to enter my phone number so the party I was calling knew who was calling them. That is what I want to do. I want to block all calls from "no caller id" "number unavailable" Just FYI my phone is an IPHONE 5 and I am on Verizon.
    Any help would be appreciated.
    Thanks

        itbitybob, good day!
    Thank you for taking the time to reach out to us today. I know how frustrating it can be getting phone calls from "no caller id" numbers. We do have an option that is called Family Base that will allow you to block unknown numbers, private numbers, or caller id. This link will provide you with the full details of this option. http://vz.to/1gIklla I hope this is able to answer your question. If you have further questions please feel free to reach back out to us at any time.
    KevinR_VZW
    Please follow us on Twitter @VZWSupport 

  • How to calculate the Daily Call Volume

    Hello,
    Can anyone please advise how to calculate the daily call volume in a contact center - the counts of the calls terminated in ICM ?
    Is there any webview report or a SQL query which provides the count ?
    Many thanks in advance for the help!
    Thanks & Regards,
    Naresh

    The ICM software generates a Termination_Call_Detail record for each call that arrives at the peripheral. From This report you can get the number of calls to ICM as well as the call details.
    To get the report run this sql query
    select * from dbo.t_Termination_Call_Detail where convert (varchar(10), DateTime, 101) = '12/03/2010'

  • Why copy option from recent call numbers is not working on ios7 [recent call logs in phone]?

    why copy option from recent call numbers is not working on ios7 [recent call logs in phone]?

    Here is a copy of my expressions and a copy of my data. The expressions match up going from left to right
    Code.CalcPTD2(Lookupset(FORMAT(Fields!REALDATE.Value,"Long Date"),FORMAT(Fields!CallbackDate.Value,"Long Date"),Fields!DailyHours.Value,"DataSet4"))
    sum(Code.CalcPTD2(Lookupset(FORMAT(Fields!REALDATE.Value,"Long Date"),FORMAT(Fields!CallbackDate.Value,"Long Date"),Fields!DailyHours.Value,"DataSet4")))
    count(Code.CalcPTD2(Lookupset(FORMAT(Fields!REALDATE.Value,"Long Date"),FORMAT(Fields!CallbackDate.Value,"Long Date"),Fields!DailyHours.Value,"DataSet4")))
    PUBLIC SHARED FUNCTION CalcPTD2(LookupArray AS OBJECT) AS INTEGER
         DIM i,Total AS INTEGER
         Total = 0
         FOR i = 0 to UBOUND(LookupArray)
               Total = Total + CINT(LookupArray(i))
         NEXT i
     NumberTimes  =   NumberTimes +1
    RETURN  Total
    END FUNCTION

  • Subscription to call Montenegro is not working.

    Hi I just bought another 9.99e subscription to call montenegro but when I try calling it's not working, what's happening ? Help plz
    This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

    Dajana11 wrote:
    Hi I just bought another 9.99e subscription to call montenegro but when I try calling it's not working, what's happening ? Help plz
    Hello
    You purchased a Montenegro 60 mins Subscription on July 21st 2014 and used your full allocation of 60 minutes. You then purchased a further 60 minutes on July 30th 2014. As this is a monthly plan your newly purchased minutes will be added at or about midnight UTC/GMT on August 21st 2014. If you wish to add additional minutes before the monthly anniversary of your plan you have to purchase a different # of minutes (if that option exists).
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • HT4623 my voice call services is not working with cellular network...only works fine with wifi..please help?

    my voice call services is not working with cellular network...only works fine with wifi..please help?

    Since you have already done some sort of reset on your Airport Express, you might as well make sure it was a "hard reset" - follow the instructions for a hard reset found at:
    http://docs.info.apple.com/article.html?artnum=108044
    Since your Mac is running Leopard, you need to configure the Airport Express using the Airport Utility found in the Applictions->Utilities folder. You cannot install the old software that was supplied on the CD you got with the Airport Express.
    In future - if you do something bad with network settings on your Mac, do NOT try to fix it with the Airport Utility. The Airport Utility is only used to configure the Airport Express - and since the problem you have created is on the Mac and not the Airport Express, there is no need to be using the Airport Utility and especially there is no need to be resetting the Airport Express.

  • Statement "CALL SCREEN" is not allowed in this form.

    Hi,
    Could anyone identify the short dump.
    Statement "CALL SCREEN" is not allowed in this form.
    There is probably an error in the program
    "SAPLKKBL".
    This program is triggered in the update task. There, the
    following ABAP/4 statements are not allowed:
    -  CALL SCREEN
    -  CALL DIALOG
    -  CALL TRANSACTION
    -  SUBMIT
    Error in
    "POSTING_ILLEGAL_STATEMENT" " "
    "SAPLKKBL" or "LKKBLU01"
    "K_KKB_LIST_DISPLAY"
    Regards
    Manohar S

    Short text
    Statement "CALL SCREEN" is not allowed in this form.
    What happened?
    Error in the ABAP Application Program
    The current ABAP program "SAPLKKBL" had to be terminated because it has
    come across a statement that unfortunately cannot be executed.
    What can you do?
    Note down which actions and inputs caused the error.
    To process the problem further, contact you SAP system
    administrator.
    Using Transaction ST22 for ABAP Dump Analysis, you can look
    at and manage termination messages, and you can also
    keep them for a long time.
    Error analysis
    There is probably an error in the program
    "SAPLKKBL".
    This program is triggered in the update task. There, the
    following ABAP/4 statements are not allowed:
    -  CALL SCREEN
    -  CALL DIALOG
    -  CALL TRANSACTION
    |    -  SUBMIT       
    Information on where terminated
    Termination occurred in the ABAP program "SAPLKKBL" - in "K_KKB_LIST_DISPLAY".
    The main program was "RSM13000 ".
    In the source code you have the termination point in line 441
    of the (Include) program "LKKBLU01".
    |    The program "SAPLKKBL" was started in the update system.    
    This is the dump

  • Call items are not created for Org BP's when created from Campaigns

    Hello All,
    We are creating Campaigns for Org BP's and pushing them to channel Phone, which is creating call list but call items are not created for Org BP's.
    Org BP's are maintained with Contact Person's, callling hours and phone number are maintained against contact person BP, but still call items are not created with in call list.
    Please let me know if I miss any further steps.
    Thanks,
    Raj.

    Hi Debasis,
    You can delete the PDS by using /SAPAPO/CULL_RTO_DEL - Delete Production Data Structure . And recif the it to APO. You can use CURTO_CREATE for it.
    For the error message /SAPAPO/OM_ERROR2 119 there are couple of OSS notes please check the same.
    1648558 - CIF error: 'Mode linkage problem with primary resource'
    1325227 - PDS-EXP: Mode linkage problem with primary resource
    Regards,
    RBrahmankar

  • Call Blocking does not. Is this just a scam too?

    Verizon call blocking is a useless 'service', dozens of calls come through with no phone number at all on the caller ID, something Verizon specifically states it will NOT DO.  Any ideas?
    Verizon call blocking does not address scammers and money-seekers who have caller ID of "Not-Available' -- honestly my dog could figure out how to block these but Verizon cannot. Besides paying more money to someone else, is there any hope for the people who expected the Verizon service would work?

    Scam no.  A service that needs to be update to the 21th Century, yes.  Still based on early callerid tecnhnology which is easily bypassed by all those so called "telemarketers" .   You should have now trouble with ligitimate callers, but lots of illegal calls come in.

  • How to call webservice for each record in a table using ODI

    Hi
    I am new to ODI and Webservice. I want to invoke a scenario in ODI using web service. I hava a weblogic application server with axis 2 deployed.
    But I want call webservice for each record in a table
    For eg: "EMP" table have 50 records, for each record web service should invoke
    Can any one help me on it.
    Thanks,
    phani
    Edited by: user12774166 on Jun 6, 2010 11:16 PM

    If your goal is "call" a web service, Jason's Straub's [flex-ws-api|https://flex-ws-api.samplecode.oracle.com/] is by far the best I've seen. You might want read more about it on [his blog|http://jastraub.blogspot.com/search?q=+flex_ws_api+].
    Tyler Muth
    http://tylermuth.wordpress.com
    [Applied Oracle Security: Developing Secure Database and Middleware Environments|http://sn.im/aos.book]

  • How do u get a Java method to call itself? Not working here.

    How do u get a Java method to call itself? Not working here. I am using the "this" keyword. Thanks.
    Below, I would like to call checkIt method in itself.
    Ex.
    public class ABC {
    public String checkIt(String abc){
    if....
    checkIt(abc);
    }

    Assuming you are getting stack overflows (likely if you're unfamiliar with recursive calls), you need to put some sort of check condition inside the method so it doesn't call itself endlessly (AKA "infinite recursion").

  • Is the iPhone 5 call volume nice and quiet at the lowest setting?

    I have an iPhone 4 and prior to this IOS6 debacle I was going to upgrade but for the moment I'm hanging fire until the release of 6.1
    When I upgraded my i4 to IOS6 my call volume got much louder, even at the lowest setting it is too loud for me and I have to hold the phone away from my ear. I have reinstalled IOS several times to try and cure this (and other problems) but to no avail. I was just wondering if the different hardware on the iPhone 5 handles things differently? It is very important to me that the lowest call volume setting is quiet, after all we can always turn it up but not being able to turn it down is a big issue for me.

    Here's a screenshot

  • My sister had a problem with call volume being too low on the iPhone 5S.  Is the iPhone 6 louder?  Is anyone else feeling that call volume on iPhone 5S isn't loud enough?

    My sister had a problem with call volume being too low on the iPhone 5S.  Is the iPhone 6 louder?  Is anyone else feeling that call volume on iPhone 5S isn't loud enough?

    I personally haven't experienced much of the "reverberation/feedback" when using a headset on the i4S...
    Yes, I have near-perfect hearing too (for scope, squeaky brakes hurt my ears) I come from many conversations on many phones and types and first off, CDMA technology is great for coverage, terrible for voice quality. HD Voice in Europe made for some of the best phone conversations I've ever had.
    Back on track, feedback is most noticable (similar to the landline phone) when using the iPhone without a headset, but for me it's not an absolute criticality mainly because I use VoIP apps alot, so maybe it has desensitized me some over the past year.
    But whenever I'm on a call, and the other person has me on speakerphone, I have alot of trouble talking because of the feedback loop caused. So the less of my voice I hear the better I can talk.
    Have you tried a bluetooth headset yet?

Maybe you are looking for