UCCE 8.5 Call Terminator information (who ended the call?)

Dear Team,
We're working with UCCE 8.5 with CVP 8.5 in a comprehensive model. We're using SIP signalling too.
We do have a call recording and evaluation solution which is recording agents calls. This application is providing the call terminator information. The issue that this application is not providing the correct call terminator !!
It's an application using SCCP sniffing, but it seems that CCM doesn't give such information.
We would like to know if we UCCE offer such information somehow (in the database for exemple.
Can you please advice ?
Thanks for your help in advance.
Best Regads.

Hello,
In the TCD (Termination Call Detail) table which you can find in the HDS database, you can find a column called "CallDisposition". This column contains codes that refer to how the call was ended (i.e. Call Disposition code of 52 refers to "Called Party Disconnected").
Reference: CTI Server Reference Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/ctisvr80.pdf
Also, you can find many posts on this forum relating to "Call Disposition" (i.e. https://supportforums.cisco.com/message/3490321)
1. If the customer disconnects the call, the Call disposition of the call(all 3 legs) will be 13.2. If the agent disconnects the call, the second call leg disposition is 52 and other 2 is 13
Hope this helps,
Justine.

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