UCCE 9.0 Agent Multi-Line Working

As Agent Multi-Line working is a global parameter on the peripheral. Does any one know whether it is possible to switch off Agent Multi-Line working only for a subset of Agents?
The first group of agents still want to keep their second line (non-ACD), for voicemail retreval, etc, but do not want to be placed on not ready. Trouble is, I also have Agents (on the same cluster) who want to keep multi-line working together with JAL and want to keep the ability for the second line to place the agent in not ready on the ACD line.
Cheers

This is a PG setting, so I don't see a way around it. It's all agents or none.
david

Similar Messages

CUCM 8.6 and CCX 8.5 Agent Multi Line Historical Reporting

Hi,
Got 2 Agents who have the same DN but in different partitions. Historical Reporting is showing Agent #2 calls against Agent#1. How do I prevent this?
Agent #1
Line 1: 1000 in Manchester (IPCC Extn)
Line 2: 1100 in Manchester (private line)
Agent #2
Line 1: 1200 in Edinburgh (private line)
Line 2: 1000 in Edinburgh (IPCC Extn)
When running HR reports, calls made by Agent #2 Line 2 are showing against Agent#1 in Agent Detail Reports.
How do I prevent this? (without renumbering).
Cheers
Rich

Hi Jon,
+5 to my friend Aman for his good notes here :)
This has NOT changed....here is the note from the upgrade guide;
Linux to Linux (L2) upgrade
There is very little server downtime during an L2 upgrade.
An L2 upgrade is accomplished by installing the new software release in the inactive
partition while the node continues to run and operate on the existing software
in the active partition.
The software releases are switched on reboot. The reboot can be either automatic,
after the new software release is installed, or initiated manually at a later time through
an administrator command. Some examples of an L2 upgrade are upgrades from
Release 6.1(3) to 7.1(5), from 7.1(2) to 8.0(3), or from 8.6(1) to 9.1(1).
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide.pdf
Cheers!
Rob

Workflow completing but not assigning to it all agent (multi line agent)

therer is a scenario in my project where one workflow is created with multiline agents i.e. one workflow assigne to multi users but when i am completing this workflow using SAP_WAPI_WORKITEM_COMPLETE its not assining to defined multi agents in "lt_con table" of next step of workflow.
as it is..
CALL FUNCTION 'SAP_WAPI_WORKITEM_COMPLETE'
            EXPORTING
              workitem_id      = iv_wf_id
              actual_agent     = 'OWNER1'
              language         = sy-langu
            IMPORTING
              return_code      = return_code
              new_status       = new_status
            TABLES
              simple_container = lt_con.
please tell me where i am missing ?
Edited by: ashu@sap on Aug 29, 2011 9:54 AM

Hi,
After reading all your posts as per my understanding.
1. You said that you have a dialog work item inside a loop and this has to get approved by different people at each level and at each level there could be a possibility that there can be multiple agents. In your current case it is working fine for one single agent.
First of all why are you trying to populate the agents in a separate multiline container element. Why am I saying this is because when workflow already provides the technique to handle this kind of situation by creating RULES and assign it to the dialog work item to determine the agents . If you would have created a rule to determine the agents based on the each level irrespective of the number of agents determined by the rule the work item will be sent to all the respective agents inbox.
So create a RULE in such a way that based on the loop iteration or level it should determine the agent and assign this rule to the dialog task.
2. If am not wrong you might be using some kind of dynpro application so that is the reason you are trying to complete the work item by making use of function module. Clear me that is the user completing the work item from SAP inbox or UWL. also clear that is the task is a decision task or simple foreground task.
If the task is a decision task then make use of the function module SAP_WAPi_DECISION_COMPLETE. if the user is executing the work item from sap inbox then there is no necessary of completing the work item. system will take care of other things.
3. Finally You say that the work item is still appearing in the executed users inbox.
This could be possibly because of the way you are trying to complete the work item. So to overcome this error you need to redesign your workflow by adding RULE to the dialog task. Then you wont find any issues.
Please do not populate all level agents at one go. determine agent at each iteration of the loop independently.
Regards
Pavan

UCCE Multiline Agent support not working

Hi all,
I enabled multi line support for agents on PG.... Restarted PGs...
And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...
Any hints?
Thank you
V

I found what was the problem
It didn't catch the change in configuration in PGs, Logs showed said single line for multiline settings...
I found a post from Geoff, where it said to exit_opc... and it worked...
And I checked all phones/lines 2-3 times before I was making a change
But thanx
V

Hello All. I am working on a form, but I need to format the leading in a multi-line text-field.

Hello All. I am working on a form, but I need to format the leading in a multi-line text-field. The options for the text-field only show a font size option, but no other styling options. Is there a way to format the leading? Thanks!

Not within ID, and I'm not sure it can be done in Acrobat afterward either.

Permanently save line spacing in a multi-line text field

Me: Adobe Acrobat 8 Pro, Windows Vista
(I think the people who will be using the form have Reader 7 on Windows)
I work in a doctors' clinic, and we use phone message sheets to document conversations between the patients/us/nurses/doctors, and I scanned the form and made it into a fillable PDF for our secretaries to fill out more quickly. The "message" area has pre-printed lines on it, and the multi-line text field I placed there needs to match up to the lines. I used the Rich Text Formatting options to set it to "Exactly 24 Points," but I can't get it to KEEP the formatting permanently. The only way I could get it to save the formatting in that field was to put a space in it and then save it, and then give that to the 2 phone secretaries. It works perfectly the first time, but instead of just closing/re-opening the file to start a new message, one of the secretaries highlights everything in the "message" field and deletes it... which deletes the line spacing formatting. I've told her
b numerous
times to leave that starting space in the field, but she "forgets" so all of her messages look messed up. So is there a way to force that line spacing
b PERMANENTLY
???? Here's a shrunken screenshot of the field -- I wish I could just erase the lines altogether so the spacing wouldn't matter, but the secretaries type/print the message out, then the nurses/docs write on the page with pen so the lines have to stay. http://img187.imageshack.us/my.php?image=notepreviewph8.jpg
Thanks!

You can set the font size of the text. Then play with the underlines in the original document to match the needs of the font that is used. Print to a new PDF and then use replace pages to put the new page into the form without changing the form fields. I was able to do this with a word processing document by adding underlining in the document with 12 pt and setting the font to 12 pt in the text field. You can play with the font, the border of the field, and the underlining in the original document to get the desired result. Is this optimal, probably not. However it does the job.

How to Remove the /Div in a Multi-line Field when reporting in Excel, getting

I am uisng Excel Services to extract data from PS2013. And the Multi-line text fields include the </Div> syntax. I have looked at a lot of the links regarding how to do this. I have even borrowed code that was on someones blog.
When I try and use it I get the following message and cannot not seem to resolve it after reading varous links regarding this issue.
Any ideas? As a work around I have created an Excel Macro to remove it, however would like to solve it in the query
Error Message
The data types
Nvarchar and Ntext are incompatible in the add operator
Here is the syntax
declare @Headxml nvarchar(350)
declare @Footxml nvarchar(50)
set @Headxml = N'<?xml version="1.0"?>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd"
[<!ENTITY nbsp " "><!ENTITY quot """>]><html><body>'
set @Footxml = N'</body></html>'
SELECT   ProjectOwner.ProjectUID as [ProjectUID],
ProjectOwner.ProjectName as [Project Name],
ProjectOwner.[Project Number] as [ECP#],
TaskRelated.TaskName as [Task Name],
MSP_WssRiskToTaskLinks_UserView.RiskID as [Risk ID],
MSP_WssRiskToTaskLinks_UserView.Title as [Risk Title],
MSP_WssRiskToTaskLinks_UserView.Status as [Status],
MSP_WssRiskToTaskLinks_UserView.AssignedToResource as [Assigned To],
MSP_WssRiskToTaskLinks_UserView.Owner as [PM],
MSP_WssRiskToTaskLinks_UserView.DueDate as [Due Date],
MSP_WssRiskToTaskLinks_UserView.Probability as [Probability],
MSP_WssRiskToTaskLinks_UserView.Impact as [Impact],
MSP_WssRiskToTaskLinks_UserView.Exposure as [Exposure],
MSP_WssRiskToTaskLinks_UserView.Cost as [Cost],
MSP_WssRiskToTaskLinks_UserView.CostExposure as [Cost Exposure],
MSP_WssRiskToTaskLinks_UserView.Category as [Category],
ISNULL(LTRIM((CONVERT(xml,(@Headxml+MSP_WssRiskToTaskLinks_UserView.[Description]+@Footxml),3)
        .value(N'(/)','nvarchar(4000)'))),'') AS [YourMulti-lineCustomFieldNewName],
MSP_WssRiskToTaskLinks_UserView.MitigationPlan as [Mitigation Plan],
MSP_WssRiskToTaskLinks_UserView.ContingencyPlan as [Contingency Plan],
MSP_WssRiskToTaskLinks_UserView.TriggerTask as [Trigger Task],
MSP_WssRiskToTaskLinks_UserView.TriggerDescription as [Trigger Description],
MSP_WssRiskToTaskLinks_UserView.CreatedDate as [Created Date],
MSP_WssRiskToTaskLinks_UserView.CreateByResource as [Create By],
MSP_WssRiskToTaskLinks_UserView.ModifiedByResource as [Modified By],
MSP_WssRiskToTaskLinks_UserView.ModifiedDate as [Modified],
TaskRelated.TaskUID as [TaskUID],
TaskRelated.TaskName as [Task Name],
TaskRelated.TaskStartDate as [Task Start],
TaskRelated.TaskFinishDate as [Task Finish] FROM dbo.MSP_WssRiskToTaskLinks_UserView
LEFT OUTER JOIN dbo.MSP_EpmProject_UserView AS ProjectOwner ON ProjectOwner.ProjectUID = MSP_WssRiskToTaskLinks_UserView.ProjectUID
LEFT OUTER JOIN dbo.MSP_EpmProject_UserView AS ProjectRelated ON ProjectRelated.ProjectUID = MSP_WssRiskToTaskLinks_UserView.RelatedProjectUID
LEFT OUTER JOIN dbo.MSP_EpmTask_UserView AS TaskRelated ON TaskRelated.ProjectUID = MSP_WssRiskToTaskLinks_UserView.RelatedProjectUID
AND TaskRelated.TaskUID = MSP_WssRiskToTaskLinks_UserView.RelatedTaskUID LEFT JOIN dbo.MSP_WssRelationshipType ON
MSP_WssRiskToTaskLinks_UserView.RelationshipTypeID = MSP_WssRelationshipType.RelationshipTypeID
ORDER BY ProjectOwner.ProjectName ASC, MSP_WssRiskToTaskLinks_UserView.RiskID
Andrew Payze

Hi Andrew,
We normally create a function to do this. Some examples can be found here:
http://blog.sqlauthority.com/2007/06/16/sql-server-udf-user-defined-function-to-strip-html-parse-html-no-regular-expression/
http://lazycoders.blogspot.co.uk/2007/06/stripping-html-from-text-in-sql-server.html
http://stackoverflow.com/questions/457701/best-way-to-strip-html-tags-from-a-string-in-sql-server
Paul
Paul Mather | Twitter |
http://pwmather.wordpress.com | CPS

How to determine the length of a line of text in a multi line text control

I am working on a simple widget to compare two snippets of text. The string controls are side by side with a colum of square bools in between
the two string controls.
The Bools line up with the lines of text in each string control. The Bools are used as a quick indicator that at that line point there is a difference
between the two string controls.
There is a slider that allows the user to scroll up and down, the slider scrolls both string controls simutaneously.
As the string controls are scrolled I will be comparing the left and right lines of text and reflecting the match status in the Bool Colum.
The reason I need to know the length of the line of text is so each line can be compared against one another. It is not as simple as counting the
col width of the string control and parsing the text because if there is a line return the text will word wrap before before it extends all the way accross the string control, which will cause parsing discrepencies.
Any suggestions on obtaining the multi line string control text character length would be much appreciated.
Best Regards
Tim C.
1:30 Seconds ARRRGHHH!!!! I want my popcorn NOW! Isn't there anything faster than a microwave!

Front panel of widget....
1:30 Seconds ARRRGHHH!!!! I want my popcorn NOW! Isn't there anything faster than a microwave!
Attachments:
One.vi ‏27 KB

How to create a dynamic multi-line function in SQL Server

I am attempting to create a Multi-Line Function in SQL Server that accepts a dynamic WHERE clause as a parameter. I need this so that the function can be as versatile as possible for the filter that needs to be applied. I am unfortunately getting an error
upon creation of the function. I don't know how to solve the problem. Can someone advise me?
SQL:
SET
ANSI_NULLSON
GO
SET
QUOTED_IDENTIFIERON
GO
-- =============================================
-- Author:
-- Create date: 2/3/2014
-- Description: This multiline function will accept a generic WHERE Clause and apply it to the query for return.
-- =============================================
CREATE
FUNCTIONTESTMULTILINEFUNCTION
@WHEREvarchar(1024)
,@CHANGEDDATEasdatetime
RETURNS
@TESTTABLE
TABLE
IDint
,REVint
AS
BEGIN
Declare@SQLSTRINGvarchar(4096)
SET@SQLSTRING=''
SET@SQLSTRING=@SQLSTRING+'SELECT
REVS.ID, REVS.Revision
FROM
Select distinct result.ID, Max(Rev) as ''''Revision''''
FROM
Select * from dbo.BugsAll
where
[Changed Date] < @CHANGEDDATE
) result
GROUP BY result.ID
) REVS
join dbo.BugsAll BA on (BA.ID=REVS.ID AND BA.REV=REVS.revision)'
IF
(@WHEREisnotnullOR@WHERE<>'')
BEGIN
SET@SQLSTRING=@SQLSTRING+'
WHERE '+@WHERE;
END
INSERT@TESTTABLE
EXEC
(@SQLSTRING)
RETURN
END
GO
ERROR:
Msg 443, Level 16, State 14, Procedure TESTMULTILINEFUNCTION, Line 44
Invalid use of a side-effecting operator 'INSERT EXEC' within a function.
Senior Test Lead -- Microsoft

>> Unfortunately I really need to form a dynamic query in a table valued function on the SQL SERVER. I have another tabled valued function that needs something returned as a table in order to further join the data. I am not allowed to use Stored
Procedures in that function. <<
You do know that real SQL programmers hate the proprietary nightmare of tabled valued functions? This is how you procedural programmers avoid learning set-oriented declarative and functional programming.
Your mindset wants to write to a scratch tape or disk file (aka “tabled valued function result table”) just like you did BASIC, FORTRAN or COBOL. QL programmers do not have to materialize their data. We can use VIEW or a drive table as well as a base table.
>> Plus, there are occasions where I don't want to pass in a field [sic: columns are not fields] parameter or need to change a parameter list such that I don't wish the table function to filter by a particular field [sic] or other setting. <<
What you want is a magical “Automobiles, Squids and Lady Gaga” function. An SQL programmer might write a complex VIEW then do simpler SELECTs off it.
>> My application pushes the WHERE clause from EXCEL to SQL to do the hard work as EXCEL is not the application in which I want to process the SQL statement and pass it via ODBC. I cannot run macros in Excel on the web.<<
This is a crazy language system. Usually we fetch data in SQL and then pass it to a math package, report writer, etc. We never keep logic (aka WHERE clauses) outside the database.
>> I am bummed about the fact that this feature doesn't work. It will up my server management costs to maintain unique tabular based functions based on WHERE clause query <<
So stop writing those “tabular based functions”, change your mindset and start learning SQL and do it right.
--CELKO-- Books in Celko Series for Morgan-Kaufmann Publishing: Analytics and OLAP in SQL / Data and Databases: Concepts in Practice Data / Measurements and Standards in SQL SQL for Smarties / SQL Programming Style / SQL Puzzles and Answers / Thinking
in Sets / Trees and Hierarchies in SQL

Append table with multi-line cells to word report

Hi,
I am using LabView 7.0. I need to append table to word report and I am using Append Table to Report VI. My VI works fine as long as the table cells do not have multiple lines. For multiple lines, each line is put is a seperate cell in the word report.
Is there a way to append multi-line cells to Word Report??? If not, any suggestions on how I can copy the multi-line table to Word report???
Please kindly help!!
Please see the attached document for details on the problem.
Thanks,
Mim
Attachments:
Table with multiple line cells.doc ‏33 KB

Hi Mim,
Yes I understood the multiple-lines part. I think the doc is the report you want. Correct ?
The doc is generated with your VI without any modifications.
I am using XP, Office 2002 SP3 and LV7.1
Attachments:
Verification Report.doc ‏39 KB

The color of text item with multi-line in web

I tried to change the background color of text item with multi-
line, but it does not work when I run in the web, if some body
knows that, please give a hint.
Thanks
Frank
null

I tried to change the background color of text item with multi-
line, but it does not work when I run in the web, if some body
knows that, please give a hint.
Thanks
Frank
null

How do I create a multi-line text box?

I have a PDF that was tradionally printed and filled out by hand, and am trying to convert to an e-version.
Everything is working great but I can't figure out how to make this one thing work. For example I have a section like this:
More Info: _______________
How can I make it so when one starts typing in the "More Info" section, their response continues from the 1st line to the 2nd, to the 3rd, etc.?

You can set a text field to be multi-line and tick off the option to scroll
long text to have it automatically wrap, but you'll have a problem with the
first partial line, since form fields can only be rectangular. Another
problem might be the lines themselves, since you'll have to use a font size
that will fit them exactly, or it will look odd. I would suggest getting
rid of those lines altogether. They are not needed when filling in the form
electronically. It's a relic from printed out forms where people had to
hand-write their answers.

Multi line values in mail forms to send emails

Hi All,
Ours is CRM 2007 application, as part of new capability adding to the system, we need to send email to customer with few details once service tickets saved in the system. we decided to use mail forms to create the template and send email to the customer with details. as part of this we need to send multi line values as well in the mail form - email as shown below. example field here is for working hours of the customer office.
Saturday - Sunday 10am - 4pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
Can some body tell me how to send the multiline values using mail forms - emails to customers. right now we receive the last line. I dont see any help in mail form documetation as well on this.
I appreciate any help in this if you already have some solution.
Regards,
Srinivas

Hi,
Are you using below any FM to send mail ?
1. CRM_IM_EMAIL_CREATE_SEND_40 2. CRM_IM_EMAIL_CREATE_SEND_51
if so, then inside this FM there will be call to BADI CRM_IM_ADD_DATA_BADI . This badi will get the data for custom/additional attribute values. Basically it will get one value ( last value ).
What u might need to do is after this badi call u need to loop ur values and set it . For doing that u might need to make this FM tocustomer name space or look for implicit enhancements.
We have done similarly for sending mail duringcampaign execution. That was done in different place.
hope it might help you to analyse more.
Regards
Sandeep

Multi line custom field badly saved to database

Hello community,
we're fighting currently against a strange issue.
All projects has some multi line custom fields to fill every week for project status.
During this exercise, some of the comments seems not well saved to database.
While coming back to the PDP, we are seeing a strange behavior :
Starting from that, I tried to look in the database and the saved html format is badly formatted, you can see a </div> in the middle and a missing one at the end of the sentence:
<div>Révision et approbation de l'ODS de Facilité.</div> <div> </div></div> <div>Compléter le questionnaire à soumettre aux experts.</div>
<div> </div> <div>Présentation et choix des experts.
As of now, we did not find any reason why this is happening.
While opening back the PDP in edition and saving back ,the problem is solved.
This is annoying because we are treating the html code as xml for reporting as seen here (http://aboutmsproject.com/converting-rtf-to-text-in-sql-revisited/
) and this is crashing because of badly formatted html code
any advices?
regards
Jérome

Hi Jerome,
I've seen this issue occur when text is pasted into the field from other applications, like Outlook and Word. I've not yet been able to determine how to get it to stop. The error then causes the invalid XML issue you are seeing. A former co-worker had successfully
integrated the use of jQuery into PDPs. I'm wondering if they have a HTML clean function.
Thanks for finding my post useful!
Treb Gatte, Project MVP, Tumble Road LLC |
@tgatte | http://AboutMSProject.com

Multi line column JTable

Hi,
I am working on JTable and I am using DefaultTableModel.
I have a requirement that in one of the cells I need to show a multi line text which may contain 10 to 50 lines of text.I need to show all the text even on resizing the table.
Can anyone give me suggessions regarding this.
Thanks,
Bussa.

Hi,
Write your custom JTableCellEditor and Renderer to install a JTextArea on the cell you want.
You can set the size of the larger row separately via
JTable.setRowHeight(int row, int value); To display the full text you should set
JTextArea.setLineWrap(true);
JTextArea.setWrapStyleWord(true);and set the width of the JTextArea static.
after this calculate the height of the JTextArea and set it to the table.
Olek

UCCE 9.0 Agent Multi-Line Working

Similar Messages

Maybe you are looking for