UCCE 9 Outbound SIP problem

Dear All,
I'm implementing the SIP Outbound Dialer, the architecture is below
1. ROGGER + Campaign Manager : (version 9.0)
2. CMPG + CTI Server + CTIOS + MRPG + SIP Dialer : (version 9.0)
3. CUCM ver 8.6
4. Gateway + E1 trunk + IOS 15.1(3)T
The problem is SIP Dialer doesn't call out after successfully loaded calling list into the CampaignManager (checked the log in baImport). I checked the status of SIP Dialer that it Active all (please, see the attach file). But when I check the log on MRPG it said that "Failed an attempt to ACTIVATE the Peripheral's Routing Client ". I don't sure that this is the cause of the problem or not, I've re-checked configuration on MRPG manay times but nothing strange. Anyone found this problem before please, suggest.
BR.
Winai K.

Hi,
Except for 15.1(x)T train other IOS versions do not have the capability of doing the CPA analysis (determining voice \answering machine \ fax etc) effectively.
As a result it is recomended to use above code.
Thank you
Anuj

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I'm just testing the outbound dialing feature in a lab, and have run into the following problem:
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Hi Aaron,
Sorry for being so late to answer you. But I've done quite a few tests last weekend and have couple traces as well.
Apparently, the first time I added area codes, I did something incorrect, although I do not know what exactly, because now I've added area codes and it partially worked.
Area code: 4420 - Europe/London with Daylight saving
Area code: 3498 - Europe/Madrid with Daylight saving
Area code: 8661 - GMT/+7 NO Daylight saving
The first two Area codes (Spain and London) were correctly identified, In traces I could even see:
this one is for Spain:
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_CFG_MGR_INVOKE_NOTIFICATION-33-189,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null 358035:
Jul 03 10:56:40.390 BST %MIVR-CFG_MGR-7-UNK:configStubImpl-replace() notified with DialingListConfig,time=2010-07-03 10:56:40.373,recordId=0,impl=class com.cisco.crs.outbound.DialingListConfig,desc=,key[137],columns[137,1,,Jacky,Chan,0086611115002,,,377,0,424,1,424,1,,1278150825843,6,0,0,0,0,0,0,0,0] 358036:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 358037:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358038:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0034981114001 0034981114001 358039:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 358040:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:numToDial=0034981114001 0034981114001 358041:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358042:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/Madrid",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=165,lastRule=java.util.SimpleTimeZone[id=Europe/Madrid,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 358043:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 358044:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=716 globalStartTime=480 globalEndTime=1410 358045:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 358046:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: no more in-memory contacts left for campaignID 1 358047:
As we can see, localTimeMins is 716 which is: 11:56AM. That was correct time, and in between min/max globalstart times.
And this one is for London:
getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 276065:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276066:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=00442081114002 276067:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 276068:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:numToDial=00442081114002 276069:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276070:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/London",offset=0,dstSavings=3600000,useDaylight=true,transitions=242,lastRule=java.util.SimpleTimeZone[id=Europe/London,offset=0,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 276071:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 276072:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=627 globalStartTime=480 globalEndTime=1410 276073:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 276074:
As we see, localTimeMins is 627 which is: 10:27AM which is correctly between min/max globalstart times too.
But the problem started with GMT+7.
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 280255:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 280256:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 280257:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280258:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 280259:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 280260:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 280261:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280262:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT+7",offset=-25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 280263:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 280264:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=148 globalStartTime=480 globalEndTime=1410 280265:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=false 280266:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: cannot dial at this time, will be marked RETRY
It correctly identifies Etc/GMT+7 but then it calculates the localtime wrongly... It came up with 148 which is 2:28AM... and the time I was making a call GMT+0 time was around 9:28AM so GMT+7 should've been 4:28PM...
Then I tried GMT-7 too:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 433346:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 433347:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 433348:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433349:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 433350:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 433351:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 433352:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433353:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:isRequestingContacts() for CSQ 2 returns true 433354:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNrGetContactsReqSent() for CSQ 2 to 1 433355:
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Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() working_resources for CSQ:2 is 0 433357:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0 433358:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT-7",offset=25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 433359:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 433360:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=1045 globalStartTime=480 globalEndTime=1410 433361:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 433362:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: remaining # of in-memory contacts for campaignID 1:1 433363:
and this time it did all the way around, instead of early morning, it was 1045: 5:25PM...
I do not understand what am I doing bad... but I'm starting to think it's some kind of a bug...
and the other problem is: outbound dialer does not even take contacts out of the campaign for calling if the server's local time is not between global start time and global end time. which should not be the case, as I understand campaign times should be applied to area code local time not to server local time.
Many thanks to all,
Cheers,
George

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I have experiencing problems with SIP phones behind firewall running on CIsco 887 VA-M.
I got these messages :
5 02:43:37.439: %AIC-4-SIP_PROTOCOL_VIOLATION: SIP protocol violation (Mandatory header field missing) - dropping udp session 192.168.33.120:5061 203.111.37.20:5060 on zone-pair in-out-zone class cmap-in-out-base
Jul 5 02:43:40.035: %AIC-4-SIP_PROTOCOL_VIOLATION: SIP protocol violation (Mandatory header field missing) - dropping udp session 192.168.33.117:5060 203.111.37.20:5060 on zone-pair in-out-zone class cmap-in-out-base
I have downgraded software to 151-4.M6 and greated the policy to skip those checkings but no any improvements
My config is
boot-start-marker
boot system flash:c880data-universalk9-mz.151-4.M6.bin
boot-end-marker
no aaa new-model
memory-size iomem 10
crypto pki token default removal timeout 0
ip source-route
ip dhcp excluded-address 192.168.33.1 192.168.33.99
ip dhcp excluded-address 192.168.33.150 192.168.33.254
ip dhcp pool 1
network 192.168.33.0 255.255.255.0
default-router 192.168.33.1
dns-server 8.8.8.8
ip dhcp pool `
ip cef
ip domain name ues
ip name-server 8.8.8.8
no ipv6 cef
license udi pid CISCO887VA-M-K9 sn FGL171725DT
controller VDSL 0
class-map type inspect match-all cmap-manage
match access-group 23
class-map type inspect match-any cmap-in-out-ALL_allowed
match access-group 150
class-map type inspect match-any cmap-in-out-base
match protocol https
match protocol http
match protocol dns
match protocol ftp
match protocol pop3
match protocol citrix
match protocol citriximaclient
match protocol icmp
match protocol smtp
match protocol pptp
match protocol gopher
match protocol sip
match protocol h323
match protocol sip-tls
policy-map type inspect allow_all
class type inspect cmap-in-out-ALL_allowed
pass
class class-default
drop
policy-map type inspect pmap-out-in-manage
class type inspect cmap-manage
pass
class class-default
drop
policy-map type inspect pmap-in-out
class type inspect cmap-in-out-base
inspect
class type inspect cmap-in-out-ALL_allowed
pass
class class-default
drop
zone security in
zone security out
zone-pair security in-out-zone source in destination out
service-policy type inspect pmap-in-out
zone-pair security out-self-zone source out destination self
service-policy type inspect pmap-out-in-manage
zone-pair security out-in-zone source out destination in
service-policy type inspect allow_all
interface Ethernet0
no ip address
shutdown
no fair-queue
interface ATM0
no ip address
no ip route-cache
load-interval 30
no atm ilmi-keepalive
pvc 8/35
encapsulation aal5mux ppp dialer
dialer pool-member 1
interface FastEthernet0
switchport access vlan 100
no ip address
interface FastEthernet1
switchport access vlan 100
no ip address
interface FastEthernet2
switchport access vlan 100
no ip address
interface FastEthernet3
switchport access vlan 100
no ip address
interface Vlan1
no ip address
interface Vlan100
ip address 192.168.33.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
zone-member security in
interface Dialer0
ip address negotiated
no ip redirects
no ip unreachables
no ip proxy-arp
ip mtu 1492
ip flow ingress
ip nat outside
ip virtual-reassembly in
zone-member security out
encapsulation ppp
ip tcp adjust-mss 1350
dialer pool 1
ppp authentication chap pap callin
ppp chap hostname
ppp chap password 0 673569
ppp pap sent-username
no cdp enable
ip forward-protocol nd
no ip http server
no ip http secure-server
ip nat inside source list FOR_NAT interface Dialer0 overload
ip route 0.0.0.0 0.0.0.0 Dialer0
ip access-list extended FOR_NAT
permit ip 192.168.33.0 0.0.0.255 any
ip access-list extended KILL-TFTP
deny udp any eq tftp any
permit ip any any
access-list 150 permit ip any any
access-list 150 remark TEMP
line con 0
no modem enable
line aux 0
line vty 0 4
login local
transport input ssh
end
Thanks a lot!

Try to do disable inspection of protocol-violation for sip, using this config:
class-map type inspect sip SIP_VIOLATION_CLASS
match protocol-violation
policy-map type inspect sip SIP_VIOLATION_POLICY
class type inspect sip SIP_VIOLATION_CLASS
allow
policy-map type inspect pmap-in-out
class type inspect cmap-in-out-base
inspect
service-policy sip SIP_VIOLATION_POLICY

SIP problem to place calls

Hello,
We are a SIP provider in France. More and more of our customers are using the WIFI/SIP features of Nokia mobile phones. They can register without problem, as well as they can get SIP calls on their mobile.
Yet, many of them have problems to place calls. As far as we can see in the SIP traces, it looks like the N95 answers by a CANCEL to a 180 Ringing message.
We have done some tests with a customer with the following configuration :
Nokia N95 8GB
V 20.0.16 28-02-08 RM-320
Is this a known problem ? Would it be possible to get in touch with some developers of the SIP stack to trace this problem ?
Thanks and regards,
Guillaume
Solved!
Go to Solution.

I wouldn't be so sure of that. I have an N95-1 registered to my own Asterisk server and I can place calls no problem.
This said, if you want to get hold of Nokia you've come to the wrong place. This is just a forum for users of Nokia products to share information. You should be able to contact a Nokia customer service representative on 0811.004567 and they should be able to pass the message on.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

UCCE 9 Outbound SIP problem

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