UCCE Error[12005]

Hello I need help!
I have this message:
IPCC Error[12005] Login could not be performed.
Possible causes are Invalid Instrument; Media Termination Problem or other CM issue"
I already check jtapi user asociate to extension also check device target, I have test the cti toolkit agent 7.5 with ucce 8.0.
What proccess I need to see to resolve the issue?
can anyone help me?
Thanks.

Hello,
Are you trying to login as Mobile agent ??? because this error only appears in case you are loging as mobile agent , check this document :
http://www.cisco.com/image/gif/paws/113335/ma-login-00.pdf
Amer

Similar Messages

IPCC Error [12005]

Hello,
We have been getting this error on and off when someone logins to CTIOS desktop. the error is
IPCC Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue.
This error can come on any device at any time. the only work around that we have found is to delete the device association of the particular device from JATAPI user in CCM, reset the device, associate the device again and then reset. this works but i need to know the root cause of this issue and how could we avoid it. any troubleshooting explaintation are welcomed.
This error has been discussed before but no solution was provided.
btw CCM version 6.1.5, ICM 7.2.

One cause of this problem is incorrect configuration of the device target. Do you have the "/devicetype ciscophone /dn xxxx" set? Other possibility - the phone is not associated with the ICM JTAPI user in Call Manager. Show trace on the JGWY process and watch what it says as the PG tries to set up an observer on the device.
Why don't you upgrade the CTIOS client to match your CTIOS?
Regards,
Geoff

IPCC Error 12005 agent login failed

when I login to the agent desktop, the following error pops up.Login could not be performed.possible causes are invalid instrument, media termination problem or CM issue.
I have installed 7.0ctios client along with ctios 7.1.4 release.

One cause of this problem is incorrect configuration of the device target. Do you have the "/devicetype ciscophone /dn xxxx" set? Other possibility - the phone is not associated with the ICM JTAPI user in Call Manager. Show trace on the JGWY process and watch what it says as the PG tries to set up an observer on the device.
Why don't you upgrade the CTIOS client to match your CTIOS?
Regards,
Geoff

10166 this phone is resctricted

Hello,
I have a login issue with one of the agents of a UCCE system using CTIOS 8.0(1).
When this agent tries to login he gets the error 10166 - This phone is restricted.
I have tried the below scenarios and I was always getting the same error on login:
- login with his LoginName on another PC (another CTIOS installation) while using his extension
- login with his LoginName on another PC (another CTIOS installation) while using another agent extension
- delete and recreate the agent on ICM configuration manager
- delete and recreate the phone profile on Call Manager
I have also tried to dissaciate my test IP phone from the ICM JTAPI user on Call Manager and then tried 2 scenarios:
- login with his LoginName and Password using my test extension (error 10166 this phone is restricted)
- login with my test LoginName and Password using my test extension (error 12005 login could not be performed - possible causes are invalid instrument; media termination problem or other CM issue)
Any suggestions?
Thanks,
Justine.

Hi Justine,
check,
- "Allow Control of device from CTI" is checked on the Phone and the extension.
- Add the "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" role to the Pguser and check if it makes any difference.
pg 39
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/installation/guide/ipcc80iugcfg.pdf
Happy New Year,
Shirish

Mobile Agent 7.5 Invalid Instrument

Hi,
Can anybody help me diagnose my config issue for IPCC Error [12005} Login could not be performed - Possible casuses are Invalid Instrument ?
This is my attempt to configure my first mobile agent using the following config:
Sprawler 7.5
Device target
Name: LCP5000F0000
Global Address: LCP5000F0000
Configuration parameters: /devtype ciscophone /dn 4002151
CUCM 7.1
CTI port: LCP5000F0000
Line: 4002151
CTI port: RCP5000F0000
Line: 4002150
Agent Login
Agent ID: 8315
Instrument: 4002151
Phone Number: 4009999
Call Mode: Nailed connection
PGUser is is my PG configured application user and is associated with the two devices, te association seems to be working as the CTI ports go registered.
However, when I try to login in my agent I get the login issue. I've tried adding an /ext 4002151 and /ext 5000F000 but neither attempt helped.
I've looked at the JTAPI logs and I see an attempt to make the outbound call to 4009999 but the CUCM response is state=DISCONNECTED cause=UNALLOCATEDNUMBER.
Any ideas?
Thanks
Jed

I missed the label info off my above description:
Device Label
Routing Client: WHP_CCM.RX
Label: 4002151
Label Type: Normal
Customer: WHP
I've now made progress and found out the CSS on the CUCM for the CTI ports was incorrect and couldn't make outbound calls to the phone number I was testing against ... so now I can log in.
Unfortunatly I now find that MA works if I am in a ready state, but if the calls gets queued via the IPIVR 7.0 server then the call gets dropped when the agent goes ready and a transfer is initiated to the agent. The IVR CTI ports seems to have the correct CSS so I'm a bit confused about this one, more debugging required.
Jed

Received ORA-22818 subquery expressions not allowed here when creating mate

Hello,
I was trying to create a materialized view to describe the referential integrity between the tables in my schema:
create materialized view user_references
tablespace tbspc
build immediate
using index
refresh complete on demand next sysdate + 1
as
select uic.table_name to_table, uic.column_name to_column,
ucc.table_name from_table, ucc.column_name from_column
from user_ind_columns uic, user_constraints uc, user_cons_columns ucc
where uic.index_name = uc.r_constraint_name
and uc.constraint_name = ucc.constraint_name
and uc.owner=upper('my_schema');
I was able to create this MV in Oracle 9.2. It failed with the following error when I ran it against Oracle 10.1:
from user_ind_columns uic, user_constraints uc, user_cons_columns ucc
ERROR at line 9:
ORA-22818: subquery expressions not allowed here
Is not allowing subqueries in MV a new restriction in Oracle 10? Is there a workaround?
Thanks

Hello
This may be a bug in your version as I can do it successfully on 10.2
tylerd@DEV2> create materialized view user_references
2 build immediate
3 using index
4 refresh complete on demand next sysdate + 1
5 as
6 select uic.table_name to_table, uic.column_name to_column,
7 ucc.table_name from_table, ucc.column_name from_column
8 from user_ind_columns uic, user_constraints uc, user_cons_columns ucc
9 where uic.index_name = uc.r_constraint_name
10 and uc.constraint_name = ucc.constraint_name
11 and uc.owner=upper('my_schema');
Materialized view created.
tylerd@DEV2> select * from v$version
2 /
BANNER
Oracle Database 10g Enterprise Edition Release 10.2.0.2.0 - Prod
PL/SQL Release 10.2.0.2.0 - Production
CORE 10.2.0.2.0 Production
TNS for 32-bit Windows: Version 10.2.0.2.0 - Production
NLSRTL Version 10.2.0.2.0 - Production
5 rows selected.HTH
David

CTI faild to login when using IP Communicator (Softphone)

hi all,
CTI V7.0 faild to login when using IP Communicator (Softphone 0.2.0.6) and get CTR Warning Error:
IPCC Error [12005]login could not be performed...(see attached)
Anyone with any ideas?
Greetings,
Zak

Hope your resolved by now if not some ideas.
try configuring and connecting your device first.
When IP phone is all set with ACD service then try again.
Goodluck.
Baseer.

Error ORA-12012: and ORA-12005

Hi,
I am working in oracle9i and solaris 5.8.
If i run the procedure automatically means it shows error
Procedure :
CREATE OR REPLACE PROCEDURE PROC_SCHEDULE IS
JOBNO NUMBER;
BEGIN
SYS.DBMS_JOB.SUBMIT(
JOB => JOBNO,
WHAT => 'GARRISON.PROC_ARCHIVE_ALL;',
NEXT_DATE => TRUNC(SYSDATE),
INTERVAL => 'NEXT_DAY(LAST_DAY(TRUNC(SYSDATE)),''SUNDAY'')-7 + 4/24'
COMMIT;
END;
ERROR
ORA-12012: error on auto execute of job 112
ORA-12005: may not schedule automatic refresh for times in the past
This error i got from the log file..
But the same procedure if i run manually means its working Fine.
Please explain me how to run resolve the Error and to run the procedure automatically...
Thanks...

what is your scheduling criteria ?
If you run the query
select next_day(last_day(trunc(sysdate)),'SUNDAY')-7 + 4/24 from dual then as of today you will get an old date.
25-MAR-07
And Uncle oracle is saying scheduling is not possible for the past day.
If you run it say on 1'st april you will get the future date which is 29-APR-07 and thus oracle will not give an error for future scheduling.

Error message in UCCE 9.0.1

Hai ,
After installing UCCE 9.0.1 when trying to access through GUI I get the following error .So inorder to login to the system what should i do.
I installed Win2k8 ,Sql Server2k8 and ICM/CCE/CCH installer .Done all steps as provided in documentation.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/installation/guide/UCCE_BK_I736E1B7_00_icm-cce-cch-install-guide.pdf
This is the erro message that i got.
This system is a domain controller .You cannot run any ICM/CCE/CCH components on a domain controller.
Thanks,
Harish

Do you have a seperate Domain controller Server ? Please have a look at the Staging Guide.
Warning: The Domain Controller and DNS servers can not be co-located on any UnifiedICM component and must be installed on a separate server.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/installation/guide/UCCE_BK_S5AE1622_00_staging-guide.pdf
Regards,
Senthil

[UCCE 7.5.1] Logger installation error

Hi alls,
I'm trying to install a UCCE lab with ICM 7.1(0) and SQL Server 2005 but fail at the Logger setup.
The installation log show me this:
04/03/2011 02:46:24 4-3-2011 at 02:46:24, Beginning component setup.
04/03/2011 02:46:24 Version: 7.5.1.0 ,0,0,23684
04/03/2011 02:46:24 Instance: test
04/03/2011 02:46:24 Component: Logger
04/03/2011 02:46:24 Starting Starting checking for blank password
04/03/2011 02:47:25 SetSAPasswordMod failed dbopen failed
04/03/2011 02:47:25 Function CheckBlankPassword failed
04/03/2011 02:47:25 The call to CheckBlankPassword() returned an error code: 1401
04/03/2011 02:47:42 ERROR: Setup could not start Microsoft SQL Server. Make sure that Microsoft SQL Server is properly installed.
It seems checking for blank password but why ? Can someone please give me a solution?
The SQL Server instance is "test".
Thank you very much
BR,

Please answer my question - is this UCCE 7,5 and the thread title is wrong? This is the 3rd time I've asked you.
My bad, I dont know why I said it was 7.1 lol. Sorry. Correct it right away. I'm using 7.5.1
About the wrong collation, I firgured it out. Thank to a post on MS technet, this is the command that I used, we do not need to reinstall the SQL for that. (however, for the SA account, I don't find any other solution than start over from the scrath).
setup.exe /qb INSTANCENAME=MSSQLSERVER REINSTALL=SQL_Engine REBUILDDATABASE=1 SQLCOLLATION=Latin1_General_BIN
run in the installer CD directory. Thank you anyway, Geoff.
The Logger is being installed now. One last thing I want to add, hope that would help.
In the SQL Server Configuration Management, Native Clien > Client Protocol, the order must be Named Pipe then TCP/IP.
Thank Geoff, good luck to everyone

UCCE 9.0.1 Websetup SQL Error

Hi guys
I'm trying to setup a LAB and training platform for ucce and im runing in to an issue that i hope someone out there can help me with . I have installed on 2008 standard x64 and sql 2008 x64 sp3 and when i try and install Administration & Data Servers i get the following error -
"Setup has detected that Microsoft SQL Server 2005 with Service Pack 3 or later or Microsoft SQL Server 2008 with Service Pack 1 or later is not installed on this machine. It must be installed before adding an Administration & Data Server. Cisco recommends applying SQL Server Security Hardening after you install SQL Server. You can apply it by running the Security Wizard on VMB-CH-UCCE-ICM under Start > All Programs > Cisco Unified CCE Tools > Security Wizard."
i can't understand why i get this because i have Microsoft SQL Server 2008 with Service Pack 3 installed..
Simon

Hi
Can you make sure that you have installed Microsoft SQL Server 2008 R2 Standard Edition.
Attaching the UCCE9.0.1 BOM link
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/_ICM9.0_BOM.pdf
Regards,
Senthil

UCCE 9.0 INSTALLATION ERROR

Hai ,
I was trying to installl UCCE 9.0.1 but it is giving me an error and I am getting crazy.
The error is
[Error] SQL Native Client: Microsoft SQL Server has been installed with an incorrect protocol order or
incorrect protocols. The protocol order must be Named Pipe and then TCP/IP in Client
Configuration. Use SQL Server Configuration Manager to do the following tasks. Select
SQL Native Client Configuration. Select Client Protocols. Right click on either
Named Pipes or TCP/IP, and select Order. Reorder protocols to make the order
Named Pipes before TCP/IP.
[Error] SQL Native Client: Microsoft SQL Server has been installed with an incorrect protocol order or
incorrect protocols. The protocol order must be Named Pipe and then TCP/IP in Client
Configuration. Use SQL Server Configuration Manager to do the following tasks. Select
SQL Native Client Configuration. Select Client Protocols. Right click on either
Named Pipes or TCP/IP, and select Order. Reorder protocols to make the order
Named Pipes before TCP/IP.
Now I installed Windows SQL Server 2008 R2 SP1 std Edition 64 bit .
I also changed the protocol order as the error stated .ie changing Named Pipes order to 2 and TCP/IP order to 3.I have attached the file along with this .
I also restrted SQL Server,Sql server Agent and Sql Browser and even restarted the system .Nothing works .I am also attaching the error doc that UCCE installer has gievn me (ICMInstall.log).Hopefully someone can help me with the same.
I followed this doc to install the same
.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/installation/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html
Thanks in Advance,
Harish

Hello,
It looks to me that the first time you installed the 64-bit (there are two sql version installed on this server) i would recommend format the server and try again or at least try the sql native client configuration (32-bit) and from there re-order the protocols and make sure from the network configuration above it has the three protocols enabled, usually the named/pipe is disabled.
Amer

UCCE 8.5(2) web setup tool issue - HTTP Error 404.0 - Not Found

Folks,
I have installed UCCE 8.0(1a) along with 8.5(2) MR twice in a row. I dont receive any errors during my installation, the second time around I had all my prerequisites including OS patches, Visual Studio, SQL 2005 SP4 patching and everything written down from the first go around and was able to complete the install with zero errors.
But once I complete the install and click on the Web Setup Tool I get a
I am not sure what I am doing wrong, Apache is running, this is for my lab system and we just got our Production system installed a few months and I compared all my version with the Production system at work and they all look the same, only difference is that this is going to be a sprawler. But I havent even gotten to that part yet.
I have attached images of the specs my Lab Server , any help is greatly appreciated, I am stumped at this point ..
Hardware Specs and OS
Installed Programs

Folks, apologize for not following up on the responses, works gotten busy again. Anyways .. the requirement is described in the "Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x(y)" on Page 104.
It states " Do not install Internet Information Services unless the server will host WebView or UnifiedICM multichannel options."
One thing to note is that in Version 8.5 - Web View is no longer supported, which means - Do NOT Install IIS on your AW's HDS, DDS, Router or Logger or Rogger Servers since these use the Web Setup tool for installation and configuration.
I would say dont install IIS on any of your ICM servers period !
After some poking around and research I found out that Web Setup uses Apache Tomcat and the Web Setup does not like it when you have IIS running or installed on the same box.
I fixed mine in my lab with Fresh install of the OS (from scratch). For those who cannot afford a fresh install and have this issue on a Production Box, Uninstalling IIS does not seem to fix the problem. Prior to my Fresh Install I tried Uninstalling it and it did not work.
While I have not tried this trick out, I found out that having IIS and Apache creates some sort of conflict for port 80/ 443 on the server which results in these 40X errors that you see. Unfortunately Uninstalling IIS didnt seem to fix it in case. What I did find out is that there is some way of resolving the conflict and one way is to change the default port used by IIS (changing it from 80/443 to something else).
I have not tried this out, But I have heard that this might work. Also to note - based on my uninstall of IIS which did not fix the problem, changes are that Apache Tomcat may need some tweaking as well.
My guess is the default port used by IIS and Apache need to be worked on to resolve this issue on a production box. IF you can scarp the box and rebuild, then just dont install IIS and you should be fine.

UCCE - IPPA - Error message

Hello All,
Agents are intermittenly getting error message "The Agent does not have an active call" on their IPPA phones. Im not getting any doc. for this error message. please help.
We are using H.323 in UCCE. Please let me know if you need more information.
-Murali

Murali, I too am experiencing this. Did you find any solution? I suspect this may be specific to UCCE as we have that as well.
Thanks,
Mark

Error when increasing tempdb size UCCE 7.5

I am receiving the following error when attempting to increase the size of the Tempdb on our Historical Data Server.
Expanding database tempdb
Creating database device tempdbD112121455 for TempDb
SQL Msg: (102 0r 0x66) Incorrect syntax near 'NAME'.
Error querying database.
Any help would be greatly appreciated.
Jason K

This appears to be an issue with case sensitivity.
Creating database device tempdbD112121455 for TempDb.
I was able to increase the size through the SQL Managment Tool and my Webview reports started working again. Is there a way to correct this without having to reinstall SQL (2005)?

UCCE Error[12005]

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