UCCX 10.0 Prompt Upload issue
Hi All,
I have configured UCCX System version: 10.0.1.10000-50 in our Lab.When i try to upload prompt i am getting attached error.can anyone pls help on this?
Regards,
Mukesh
Hi Mukesh,
I think Gergely is talking about this defect:
https://tools.cisco.com/bugsearch/bug/CSCts62130
filename is truncated to 64 characters during script upload
CSCts62130
Symptom:
saved prompts/scripts unavailable or do not appear on application/script
management page when uploaded
Conditions:
prompt/script filename exceeds 64 characters
But this is not the case since the filename is quite small, moreover you are using CCX 10, try renaming the prompt to something else and try again.
HTH
Chuck
Similar Messages
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Hello everyone.
I have UCCX 7 SR 5 running with CCM 7.1.3. The issue is that 1-2 month ago I deployed a script that plays prompts, connects callersto the agents, etc..Yesturday we noticed that the strange things happen - some prompts does not play at all, some play with noice in the background. After uploading prompts again issue gets out. I wonder why it's happening and could happen again?
TnxHi Ruslan,
Its always a better practice of refreshing the prompt \ grammer \script\ application management pages in case you do any changes to any one of them or referencing to these pages.
Checking the logs (MIVR\MADM) will give you a better idea why th eprompt was not getting played.
It usually doesn't happen, in case if you hit this again collect the logs (with the exact time stamp and call flow) and keep it aside so that you can follow it up with the Cisco TAC.
Hope it helps,
Anand
Please rate helpful posts !! -
I am unable to upload the latest version of iTunes. It worked before and when prompted uploaded the newest version. Now I'm unable to access iTunes..."Error 7 Windows Error126. Insufficient privileges". What do I do?
Hey thomashfrompa,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
UCCX 7 audio prompts problem - sound distorted
Hi,
We have a UCCX 7 system which holds many IVR prompts, lately we added a new audio prompt to be played if users are waiting in the queue of the IVR.
The prompt is being played normally but at some points of the prompt the sound is a little distorted, it is a music ad, and when the music gets high the sound is some how distored which is not accepted by our management.
The file specifications are like the rest of the prompts which is::
1. Bit Rate= 64kbps
2. Audio sample size= 8 bit
3. Channels = 1 (mono)
4. Audio sample rate = 8khz
5. Audio format = u-law
The codecs of the prompts is G.711.
Apreciate any assistance please, thanks a lot.Hi
No, if you run G729 you will get poor quality music. It's just a function of the way that G729 works.
The option you mentioned makes UCCX run G729 prompts natively - if all communications to/from the UCCX server need to run G729, there's no point sending them out at g711 and having to transcode everyting. Conversely if you mainly use G711, you would have UCCX run G711 prompts so that you don't lose audio quality for no good reason.
If you need good quality, then you can do one of these two things IF your music is just played in between the prompts. If you have prompts created with background music embedded in it then you can't do this:
1) stream the music as G711 from CallManager by ensuring the MoH server is in a region that allows g711 between it and your PSTN gateways on the remote site
2) stream the music as G711 from the local gateway using multicast; there are lots of references on how to do this on this forum and on cisco.com.
If you have background music mixed in with the voice in your prompts, and you need good quality then your only real option is to stop using G729, or start again with voice-only prompts and an MoH solution as suggested above.
Regards
Aaron
Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212 -
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has anyone had uploading issues to other providers than .mac??
can the names of the pages have spaces in them, or do
i have to change both the file name and the name of
the page?
As the note says, some servers will let you upload files with spaces in their names, and some will not. Names without spaces will always work.
In iWeb, the name you give to a site or page is the same as the name of the folder or file associated with it. So to avoid spaces in folder or file names, you need to omit them in the site and page names, or replace by hyphen or underscore. -
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An update ...
I have discovered that RC2 publishing does seem to be working (for me) but Flickr or LR seems to be objecting ("Invalid at the top level of the document") to specific images possibly relating to the contents of the caption field.
I narrowed down the failure to just one image ... removed its caption... it published, I put the caption back on - "Invalid ..." error came back.
FYI and not sure if relevant - I sometimes put http links in my caption fields.
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We opened a case with TAC but in the meantime we loaded an NFR license file so we could start to configure the system. I then found a PAK for 4-5 to 7 for another site that is being closed. When I got that license file back and tried to run the set-up Wizard again, it tells me the new license is not a valid upgrade from Premium and will be ignored.
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i am using uccx 8.5.the codec value set is G729.please guide to upload a custom prompt in G729 format
you need to record it in G729 using any recorder application. you may need to buy the codec though
you can also check the following thread for G729 conversion using CUCM:
https://supportforums.cisco.com/thread/2068451 -
Hello all. I'm having a little issue with a multiple upload I
am trying to achieve. I've been searching and searching but could
not find an answer, and maybe you guys could help me. Well I'm
doing multiple uploads on a form i created and it's uploading the
file and file name correctly, but it's inserting 6 records
everytime I'm hitting the submit button. Also, I've notice in my
database is when you click the submit button, it's inserting the
same file in one record 6 times, then it creates a new record and
inserts the second file 6 times. I'm going to post the code here,
maybe it's something I'm missing, not sure. Thanks for the help.dame.cranon wrote:
> Hello all. I'm having a little issue with a multiple
upload I am trying to
> achieve. I've been searching and searching but could not
find an answer, and
> maybe you guys could help me. Well I'm doing multiple
uploads on a form i
> created and it's uploading the file and file name
correctly, but it's inserting
> 6 records everytime I'm hitting the submit button. Also,
I've notice in my
> database is when you click the submit button, it's
inserting the same file in
> one record 6 times, then it creates a new record and
inserts the second file 6
> times. I'm going to post the code here, maybe it's
something I'm missing, not
> sure. Thanks for the help.
>
>
>
> <cfloop index="i" from="1" to="6">
>
> <cfif isDefined("form.upload")>
>
> <cffile action="upload"
> destination="D:\Hosting\streetzmag\dev\crush_images\"
> filefield="pic#i#"
> nameconflict="makeunique"
> result="cffile.pic#i#"
> accept="image/jpeg, image/pjpeg, image/gif" >
>
> <!--- Code for insert of information --->
> <cfquery datasource="mysqlcf_streetzmag"
name="uploaded">
> INSERT INTO Information(firstname,
> lastname,
> email,
> contact_info,
> nickname,
> recent_work,
> hair_color,
> eye_color,
> ethnicity,
> age,
> height,
> measurements,
> pic_1,
> pic_2,
> pic_3,
> pic_4,
> pic_5,
> pic_6
>
>
> )
> VALUES('#FORM.firstname#',
> '#FORM.lastname#',
> '#FORM.email#',
> '#FORM.contact#',
> '#FORM.nickname#',
> '#FORM.work#',
> '#FORM.hair#',
> '#FORM.eye#',
> '#FORM.ethnic#',
> #FORM.age#,
> '#FORM.height#',
> '#FORM.measurements#',
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>,
>
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>,
>
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>,
>
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>,
>
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>,
>
> <cfif isDefined("form.pic#i#") and
evaluate("form.pic#i#") NEQ "">
> <cfqueryparam
value="#CFFILE['pic'&i].SERVERFILE#" cfsqltype="cf_sql_varchar"
> />
> <cfelse>
> NULL
> </cfif>
>
> )
> </cfquery>
> </cfif>
> </cfloop>
>
of course it will do everything 6 times since you have your
whole code
wrapped with cfloop from 1 to 6... so the code execution will
happen 6
times... plus your synatx for inserting filenames inside your
query
makes it insert same file 6 times (since the code is inside
one same
cfloop)...
you should separate your code and wrap only the cffile part
in a cfloop:
<cfif isDefined("form.upload")>
<cfloop index="i" from="1" to="6">
<cfif len(trim(form.pic#i#)) gt 0>
<cffile action="upload"
destination="D:\Hosting\streetzmag\dev\crush_images\"
filefield="pic#i#"
nameconflict="makeunique"
result="uploadedpic_#i#"
accept="image/jpeg, image/pjpeg, image/gif" >
</cfif>
</cfloop>
<!--- Code for insert of information --->
<cfquery datasource="mysqlcf_streetzmag"
name="uploaded">
INSERT INTO Information
(firstname,
lastname,
email,
contact_info,
nickname,
recent_work,
hair_color,
eye_color,
ethnicity,
age,
height,
measurements,
pic_1,
pic_2,
pic_3,
pic_4,
pic_5,
pic_6)
VALUES('#FORM.firstname#',
'#FORM.lastname#',
'#FORM.email#',
'#FORM.contact#',
'#FORM.nickname#',
'#FORM.work#',
'#FORM.hair#',
'#FORM.eye#',
'#FORM.ethnic#',
#FORM.age#,
'#FORM.height#',
'#FORM.measurements#',
<cfloop from="1" to="6" index="x">
<cfif isdefined("uploadedpic_#x#")>
<cfqueryparam value="#evaluate('uploadedpic_' & x)#"
cfsqltype="cf_sql_varchar"/>
<cfelse>
NULL
</cfif>
<cfif x lt 6>,</cfif>
</cfloop>)
</cfquery>
</cfif>
Azadi Saryev
Sabai-dee.com
http://www.sabai-dee.com -
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We are still running on APEX 3.1.2 though we hope to go to 4 very soon.
We had a production problem this past week that is perplexing. I have seen other posts referencing similar issues but no solutions.
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Any insight would be appreciated - my manager does not like "it fixed itself magically".We ruled out the browser caching by trying the app on several other people's PCs.
I am thinking it is being cached somewhere in the APEX server environment but cannot find any documentation on where or what that might be.
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For my MVC application, I have created a main controller.
On the DO_REQUEST of the main controller, I am setting the sub controllers, and directly calling that controller using create_controller, controller_set_active, and call_controller.
I included dispatch_input( ) in the Main controller's DO_REQUEST method.
Inside the DO_REQUEST of the sub controller, I am creating a view using create_view and call_view methods.
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For File upload, I use the following -
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lv_fupld_data ?= cl_htmlb_manager=>get_data(
request = runtime->server->request
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id = 'fupld_1').
I have the <htmlb:form method = "post"
encodingType = "multipart/form-data" > etc in the view.
When I call this sub-controller directly from the browser (after including the dispatch_input( ) part in DO_REQUEST), I do not get any issue. I am able to read the file data and upload the file.
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I think I got your problem:
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Therefore the subcontroller works by itself, but not within the main controller.
If you are including subcontrollers, then make sure the form element is only present in the view of the main controller, wrapping around any subcontroller calls. And don't use the form tag anymore in the subcontrollers.
Just as you put dispatch_input() just in your top controller, also place htmlb:form only in your top view.
Regards,
Max -
Hi,
When i upload BAI file into Lock Box...I am getting the below error in FBL2 transaction.
Accounts receivable posting Error: (F5 102) Customer * is not defined in company code 1000
After that when i see in to FBL1,I am getting the below error.
Payment Advise item doesnot exist
Payment advice 010000007500001 does not exist for account 9372 1000
Message no. FA006
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Thanks
KishoreI am experiencing the same issue.
I am wondering how you went about in correcting this issue
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Have a good day,
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Once more I am writing down the issue:
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