UCCX 10.5 - Agent Cal Log Display showing N/A

Hello,
Running 10.5.1.10000-24 UCCX and CAD 10.5.1.151
Recently upgraded and since the agents running CAD show N/A when viewing Agent Call Log Display from Reports. The other three drop down options are working. I double checked that the CAD version they are running is the correct version.
Any idea's?
Thanks

Cna you share a screenshot?

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Hello everybody,
One external network needs to work with our private CCM/CCX system.
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Hi,
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf
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Bottom of Log display

If the log display 'show log' is long and I need to jump to the bottom of display rather than scrolling down, is that possible ?

3850#sh log | inc May 2
3850#sh log | inc May 2
May 2 19:10:42.043: %LINK-5-CHANGED: Interface GigabitEthernet1/0/1, changed state to administratively down
There really needs to be a better command to go to the bottom of the output.
As seen above, I had to put two spaces between May and 2 for the command to work properly.
I'm hoping for something more Linux-y, Cisco!
like the tail command, which shows the last 10 entries in the file (by default).
[Linux-host]# cat /var/log/messages | tail
May 2 15:20:01 Linux-host crond[18082]: (root) CMD (/usr/lib/sa/sa1 1 1)
May 2 15:29:28 Linux-host db daemon[6498]: updater started -1778637296
May 2 15:29:31 Linux-host db daemon[6498]: updater exited -1776017296
May 2 15:29:31 Linux-host db daemon[6498]: update took -4292.35 sec
May 2 15:29:31 Linux-host db daemon[6498]: update is finished, using new DB
May 2 15:30:01 Linux-host crond[23396]: (root) CMD (/usr/lib/sa/sa1 1 1)
May 2 15:39:53 Linux-host sshd[28626]: Address 10.77.8.40 maps to host.domain.com, but this does not map back to the address - POSSIBLE BREAK-IN ATTEMPT!
May 2 15:39:56 Linux-host sshd[28626]: Accepted password for myuser from 10.77.8.40 port 55740 ssh2
May 2 15:39:56 Linux-host sshd[28626]: pam_unix(sshd:session): session opened for user myuser by (uid=0)
May 2 15:40:01 Linux-host crond[28740]: (root) CMD (/usr/lib/sa/sa1 1 1)
[Linux-host]#
or you could just run this command:
[Linux-host]# tail /var/log/messages
I listed the cat command because it is roughly equivalent
Here's what I would like to see as a command option from Cisco:
sh log | tail
interesting.... I tried the tail command on a 3850 switch and got this output:
3850#tail ?
The command you have entered is available in the IOS.sh.
However, the shell is currently disabled. You can enable
it on this terminal by typing
'term shell'
You can also enable it for all terminals by configuring the
'shell processing full'
command. There is additional information in the man command.
For more information, enable shell, and then enter:
'man IOS.sh'
aha! this worked !! (see below)
(even though tail is not listed as an option on the command)
3850#term shell
3850#sh log | ?
append Append redirected output to URL (URLs supporting append operation
only)
begin Begin with the line that matches
count Count number of lines which match regexp
exclude Exclude lines that match
format Format the output using the specified spec file
include Include lines that match
redirect Redirect output to URL
section Filter a section of output
tee Copy output to URL
3850#sh log | tail
*Mar 24 08:17:32.649: %SYS-6-CLOCKUPDATE: System clock has been updated from 03:17:32 EST Mon Mar 24 2014 to 04:17:32 EDT Mon Mar 24 2014, configured from console by vty0. (3850-2)
Mar 24 15:27:48.976: %SYS-5-CONFIG_I: Configured from console by myuser on vty1 (10.77.8.40)
Mar 24 16:23:40.601: %CRYPTO-6-AUTOGEN: Generated new 768 bit key pair
<output omitted for brevity and security - but there were 10 entries !>
May 2 19:10:57.132: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to down
3850#

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Hello,
I have a customer that has was upgraded to CAD 8.0 and now the Agent ACD Sate Log Display does not alway show the login time for agents. We moved them to 8.01(a) for other issues but this one remains. Any ideas?
Jeff

Tahir -- These questions are best asked on the general application server forum. They can answer questions related to Oracle9iAS in general, like questions on Enterprise Manager. It is located at:
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UCCX version 10.5.1.10000-24
CAD agent can log in, go ready/not ready just fine. But when agent hits the logout button, it fails.
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2015-01-08 16:37:42:747 DEBUG [0x2fdc] Configuration.cpp[978] GetLocalConfigPath: CC0978                Local Path: C:\Program Files (x86)\Cisco\Desktop\
2015-01-08 16:37:42:747 DEBUG [0x2fdc] MainFrm.cpp[1265] CMainFrame::ACDLoginLogout: MF1265 User clicked ACD LOGIN/LOGOUT button
2015-01-08 16:37:42:748 DEBUG [0x2fdc] MainFrm.cpp[1390] CMainFrame::ACDLoginLogout: MF1390 User clicked ACD LOGOUT button
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[1125] CAgentStateManager::SetReasonCode: Begin.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[1125] CAgentStateManager::SetReasonCode: End.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[155] CAgentStateManager::HandleRequest: Begin handling agent state change request. Use <PromptedReasonCode=0> to SetAgentState.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] CJToolbars.cpp[679] CCJMainToolBars::CheckButton: set check for <Login> to true
2015-01-08 16:37:42:748 DEBUG [0x2fdc] PhoneDev.cpp[506] SetAgentState: Begin. Set Agent State AS_LOGOUT       , Invoked ID 9, AgentID joeb, DeviceID 7004, PeripheralID 1, reasonCode 0, ForcedFlag 0
2015-01-08 16:37:42:750 DEBUG [0x2fdc] PhoneDev.cpp[586] SetAgentState: Set Agent state to AS_LOGOUT         NOT successful
2015-01-08 16:37:42:750 DEBUG [0x2fdc] PhoneDev.cpp[506] SetAgentState: End.
2015-01-08 16:37:42:750 DEBUG [0x2fdc] AgentStateManager.cpp[200] CAgentStateManager::HandleRequest: ASM0200 The agent state change succeeded
2015-01-08 16:37:42:750 DEBUG [0x2fdc] CJToolbars.cpp[679] CCJMainToolBars::CheckButton: set check for <Login> to false
2015-01-08 16:37:42:750 DEBUG [0x2fdc] AgentStateManager.cpp[260] CAgentStateManager::HandleRequest: ASM0260 End handling agent state change request

Certainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
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Dear Cisco Support community,
I have a hot issue that agents cannot log into the UCCX via agent desktop application.
I'm working with the CUCM version 7.1.5.33900-10 and UCCX 8.0.2.11003-10, both versions are compatible.
I already configured a CSQ and all other configuration, but when the customer try to log into the UCCX, she's getting the following error message:
Agent Desktop logs below:
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:186 INFO STD0000 Starting preference change event dispatch thread.
2012-04-18 11:51:56:576 INFO LC0000 Connected to Calabrio LDAP server on <192.168.0.12>.
2012-04-18 11:51:56:576 INFO STD0004 Client <Calabrio LDAP> connected to service at <192.168.0.12>.
2012-04-18 11:51:56:608 INFO DESK1122 Get Update Flag from LDAP successfully.
2012-04-18 11:51:57:529 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.
2012-04-18 11:52:01:139 INFO LRMS0004 LRMClient is connected to the service at <192.168.0.12>.
2012-04-18 11:52:01:826 ERROR DESK3023 Could not read Offering out of LDAP. Error <Could not find specified entry.>
2012-04-18 11:52:02:201 INFO VOIP4020 Created the LDAP recovery thread.
2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)
2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)
2012-04-18 11:52:24:248 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <192.168.0.12>.
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Hi Jefferson,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
DESK2206
Text: Could not read product offering from LDAP. Error
code = <%d>, <%ls>
Type: Warn
Add’l Info: The wait for an active call ID to be the target for the
blind conference timed out.
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Anand
Pls rate helpful posts !!

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Message was edited by: Robert Schaffer

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