UCCX 10.5 - Finess Supervisor Queue Data

Greenfield install of UCCX 10.5 using finesse. The Agent desktop has a gadget that does shows the number of calls in each queue they participate in. The supervisor desktop does not have a such an animal and it would be nice if it did. I wish the reportThe Voice CSQ shows the time the longest call has been in queue, but not a how many calls are in queue which is what the supervisor cares about the most. If it is a question of real estate, get rid of the counter for agents in reserved state. The CUIC Live Data Voice CSQ Summary Report
I also don't like that ALL of the queues show in this report, not just the ones the supervisor has responsibility for. It should be limited by team.
On the agent detail report, I don't need to see a separate line for every queue an agent participates in. The state is the same for all queues. When you have 8 agents that answer calls for 5 queues, that is 32 lines giving redundant information.
I'm guessing the answer is going to be to modify finesse.... Not looking forward to that as I am not a web programmer.

Any luck on this? Experiencing the same problem.
edit: I did just find this in my search
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

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Here is a slightly better tool especially if the supervisor monitors multiple queues
Here is the code
I added it to the “manage team” tab
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=C8EF510810000140000000EB0A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget>
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Message was edited by:
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Solved!
Go to Solution.

Ben wrote:
Each exe is mapped into its own memory space so refs to resource in one context will not work in another but...
If you exposed an Action Engine in one instance to be used via VI server Invoke Node from the other, the AE (Note: it will be running in the server context) could queue the data in behalf of the client.
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Do you think the same must work with following scenario:
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Obtain Queue Data Type

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Solved!
Go to Solution.

Arizona_Joe wrote:
So, can you shed some light on the behavior of the While Loop you mentioned that does not have a metronome and is is paced by DAQmx? I would think it would do a lot of spinning.
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It is actually just like the consumer loop for the Producer Consumer. The reading of the queue will limit the rate at which that loop runs. Therefore, it needs no wait.
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UCCX 10.5 - Finess Supervisor Queue Data

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