UCCX 10 Agent not logged into Assigned CSQ

We have 4 CSQs and I have an agent that is assigned to all four but only will only log into 3 of them so she is unable to receive calls for the fourth queue. We have removed all CSQs from this agent, applied only the missing CSQ, and it still will not log her into that CSQ. We are using the web version of Finesse. Is there something I can check to get this working?

Hi,
what is your UCCX version ?
are you using resource group or skilled based routing ?
if you are using skills, you might assign the proper skill for the agents.
if you are using resource group, you might not assigning agents to that one
HTH
Anas
don't forget to rate the helpful posts

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UCCX user needs to be able to be logged into certain CSQ

Hello experts,
Forgive me if this is a silly question but, I am not yet a Contact Center expert.
My problem is this. We have a manager that needs some individuals to be logged into certain queues sometimes and other queues at other times.
For instance sometimes she wants the user to be logged into only CSQ A, sometimes she wants them to be logged into only CSQ B, sometimes she wants them to be logged into both.
Is there a way to do this without creating three different user names for the user?
Any insight would be appreciated

Hi,
well, there are several ways.
1. You can use the UCCX web admin interface to assign/move CSQ's on agents.
2. You can have static agent-CSQ mappings while adjusting scripting logic to send calls to CSQ A if one condition is met and to CSQ B if not.
3. With some programming, you can have an application that changes agent-CSQ mapping using the UCCX REST API. This is more or less a weekend project and may require some programming skills.
G.

I can not log into iCloud

Please help - I've upgraded to ML 10.8 (and also 10.8.1) and i can not log into icloud.
I get an error saying "You can not log in at this time". I have no hair left on my head because I've pulled it all out!
Now, there are many published fixes for this, but NONE work. I've tried everything I can find:
Yes, I have an AU and US apple ID, and both dont work
I installed ML from a fresh disk wipe + install. No baggage from previous OS's.
Everything is standard, no tricky fixes or apps
No Little snitch installed
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Have opened up the permissions on the ~/Library/Caches/iCloud folder
Have reset keychain
Have deleted all references of any @me or @apple accounts
Have re-installed the ML OS from a DIFFERENT bootable USB stick
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Have icloud successfully set up at work (QC 2.8GHZ Mac Pro 2010), on my iPhone, iPad and Macbook Pro - Zero issues
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Is it a problem with the iCloudHelper process not having sufficient permission to write to the iCloud user DB? or the Accounts folder?
Have looked into console, and when I try and log into iCloud, I get these three errors. Same every time, no matter which apple ID account you use:
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2: AOSKit ERROR: (System Preferences[352]) AOSKC ([email protected]): Failed to store account info key (dsid=146089737).
3: AOSKit ERROR: (System Preferences[352]) Failed to store account info for appleID=[email protected]
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Much appreciated
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Where EXACTLY are you trying to log in to it?
Through your web browser at iCloud.com?
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You are unable to login to the user account "abcdefg" at this time. Logging in to the account failed because an error occurred."
I am able to see the server from other macs and I can log into it using the same account, but it only shows me a few of the shared folders I have access to but NOT to my main directories.
Rebooting into Command-R and doing a disk utility, I try and repair permission on that drive and get a bunch of errors like:
ACL found but not expected on Users
Repaired "Users"
ACL found but not expected on Users/.localized
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ACL found but not expected on Users/Shared
Repaired "Users/shared"
ACL found but not expected on Users/Shared/.localized
Repaired "Users/Shared/.localized"
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Got everything to re-install and it worked fine...for a few hours. Then I came in to find ALL of my network users deleted. Just GONE. Then found out the Open Directory was trashed and was unable to open, recover or restore from a backup. Looks like I may have a bad drive here.
I installed a new drive in the system, re-installed and so far (for a couple of hours anyway) the system seems to be working and stable.

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Hi,
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One possiblity is that the user you created has not been granted access to the calendar service. How did you create the user on the server, via Server.app?
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After upgrading to Snow Leopard, I can not log into the computer. What Can I do?

after upgrading to Snow Leopard, I can not log into the computer. What Can I do?

SqueezeAce wrote:
after upgrading to Snow Leopard, I can not log into the computer. What Can I do?
Stick the 10.6 disk into the machine and reboot holding the option/alt key down on a wired/built in keyboard.
On the second screen, under the Utilities menu is a Password Reset, use it.
Step by Step to fix your Mac
What this will do is reset the password and the user account permissions in the process.
You might have problems with Keychain afterwards, to fix that.
https://support.apple.com/kb/HT1631 https://support.apple.com/kb/TS1544
If your still having trouble, look through these User Tips
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50

Says I'm using 5.5 MB in my storage with email but yet I'm not logged into anything, Says I'm using 5.5 MB in my storage with email but yet I'm not logged into anything

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Bojana321 wrote:
... this has only come up today yet it says I'm logged into mine!
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
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Try this:
go to the System/MobileMe preference pane and log out of MMe.
login with a bogus username and password like "test" and "test". This clears the caches.
login with your correct username and password, launch iWeb and try again.
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http://www.apple.com/feedback/
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If I am not logged into skype, can hackers still g...

Hi guys!
So i have a question!
Yknow how easy it is to get someone's IP address through skype?
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You can share the purchasing Apple ID in Settings > iTunes & App Stores > Apple ID: (your dad's appleid here)
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I noticed that as well. I have to wonder if it's due to not making note of the the different end of line characters between Mac OS X and Windows in code.

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Do you share your pad with someone else - are you still signed in on their account?
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Go to settings\general\reset and select Reset settings, try again.
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If problems still persist - check with customer support that there are no problems with your listed payment method\card restrictions on your store account.
Regards, Ct

ITUNES SCAM DO NOT LOG INTO THE SITE LISTED HERE

http://3qn5f.9hz.com/
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The site listed is still online..
What ever you do..
Do not go to this site and log in.
You can tell this is a fake because the site still has quicktime for panther as a download choice and you cannot download quicktime for panther directly from the quicktime link

HT201250 Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?

Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?
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What about the Energy saving options - will they affect the backup ?

FOTO123456 wrote:
Will the automatic backups backup the entire disk (even other user accounts), when I'm not logged into those accounts?
Assuming you mean via Time Machine, yup. It backs up your entire system, including all user accounts (unless you specifically exclude things).
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Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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     Mac OS X 10.6- If you forget your administrator password,
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UCCX 10 Agent not logged into Assigned CSQ

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