UCCX 10 & Web Services

Hello,
We're currently moving forward with a migration from 7 up to current 10. One of the most important pieces currently running in our environment is web services. Reading through the benefits info on the 10 Datasheet, http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/data-sheet-c78-730660.html I don't see any mention of web services.
Can anybody advise if this is still functionality in the newest version?
Thank you to all in advance

What do you mean by Web Services? Do you mean Posting data to a REST and/or SOAP Web Service..if so..then yes this capability has not change and you can write scripts to access those types of services.. There have been some underlying changes with how Secure HTTP Certificates are handled (which to me was an improvement)..

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UCCX 9 web services / Stored Procedure

I'll appreciate if you guys can help me on this... Our application group already created automated bill payment web site. I would like to do similar things by using UCCX 9. When customers call, they enter Customer ID, credit card/check number and amount of bill they want to pay...etc... Our Application guy asked me to find out if UCCX can call web services or if UCCX can pass values to Stored procedure. The question is what steps/functions do I need to accomplish this task? Please advise...
Thank you,
Nana

Hi Nana
Web Services: You can create custom Java code to connect to the web services, or use other methods. Here's some examples:
https://supportforums.cisco.com/thread/270279
https://supportforums.cisco.com/thread/2143901
Stored Procs: Looks like this is also possible though I've not done it myself :
https://supportforums.cisco.com/thread/2079597
Regards
Aaron

UCCX - Consuming Web Services

Hi All,
I am looking for some advice in regards to consuming web services via UCCX scripting. In the past i have been doing so successfully in our environment by using document steps and Xpath expressions for both SOAP and REST web services that were configured to allow an HTTP GET request (tomcat running on apache server to expose public methods written in Java).
Our company is in the midst of a Microsoft Dynamics 2012 (r2) implementation and I have the task of establishing communication with AX in order to pass information back and forth. Our consultants with dynamics have setup a test web service using AIF, but it seems that these services require authentication. Currently the test web service is using NTLM authentication and exposed via SOAP. Apparently it is not possible to use HTTP GET for these web services.
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I am hoping someone has some experience with having consumed AIF web services via Java or at least Java written within a UCCX script. Or if someone has been able to implement authentication and can provide some details for how that works? I don't even know if i can authenticate via NTLM from UCCX scripts due to it being a windows authentication protocol and not linux based.
Any thoughts or ideas would be appreciated!
Thanks,
Kevin.

Hi,
Thus far I have been unsuccessful in my attempts to communicate with this particular web service. The consults did create another service using Basic HTTP Auth and I was able to consume and use the service using SOAPUI just fine.
However, my soapResponseString code (small tweak of Gergely's code) is not working. After 2-3 minutes of sitting on that step in the CRS Editor my stacktrace exception is thrown and shows "Connection timed out". This is way past the time for the 5000ms read timeout, so I imagine the initial communication is successful but then eventually times out due to not returning a response?
I tried to mimic the headers SOAPUI uses from it's HTTP Log, hence the number of urlCon.setRequestProperty lines..
CODE for Set soapResponseString below:
// create a ByteArrayOutputStream - this is actually a buffer
// we are going to use to store the response coming from the SOAP server
java.io.ByteArrayOutputStream baos = new java.io.ByteArrayOutputStream();
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// to another variable, named content, type String; but anyway, it's just cleaner
String content = soapRequest;
// specify a timeout - 5000 milliseconds - if the web server does not start sending back
// anything within this timeframe, an exception will be raised
int readTimeout = 5000;
try {
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// creating a HTTP connection to the above URL:
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// setting some important header parameters, first of all, content length, this is most likely expected
// by the SOAP server
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// setting the timeout:
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// we tell Java not to cache:
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// finally, we set the Content-Type header,
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urlCon.setRequestProperty("User-Agent","Java/1.6.0_29");
urlCon.setRequestProperty("Accept-Encoding","gzip,deflate");
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// we write the contents of the content variable (= soapRequest = XML document):
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// buffered read from the InputStream, buffer size 4Kilobytes (= 4096 bytes):
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// on the first line of this block of code
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// again, if an error occurs, let's just send the stack trace to stdout (stdout.log)
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return e.getMessage();
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} // try..catch block ends here
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return new String(baos.toByteArray());
} // closure ends here

CVP 9.0 Web Service: URL won't load

Hello,
I am trying to create a script on Call Studio 9.0 containing a Web Service element.
When I've loaded the URL after choosing URI, I get the following error:
A part definition named Body in the WSDL has no type or element attribute, preventing it from being loaded
Anyone has seen this error? what could be the problem?
Thank you,
Sahar Hanna

Hello Gergely,
Thanks for your reply.
What I am trying to do here is that I had a script developped using UCCX script editor.
I am migrating it to CVP environment so I am developping a script that does the same functionality.
In UCCX, I used the Create URL Document node to call an web service and pass parameters to it using the Get method.
When trying to load the same URL in Call Studio Web Service element, I get the above error.
Sahar Hanna

Cisco UXL Web service is in a STOPPED state!!

This is on UCCX 8.5
I have a issue where the Cisco UXL Web service is in a STOPPED state!!
Running this command:
admin:utils service list
I see the following:
Cisco UXL Web Service[STOPPED] Component is not running
I then am trying to run this command:
admin:utils service start Cisco UXL Web Service
But get the following :
Executed command unsuccessfully
Invalid service name for start/stop, valid names are:
How do I enable the Web service?!?!?

The UXL service is not used by CCX.
It used by UCM to Conduct authentication checks by verifying the end user name and password when an end user logs in to Cisco IP Phone Address Book Synchronizer.
It is just something that was not removed when Cisco ported CCX to the Linux platform, maybe they have plans to use it in a future release.
Graham

CISCO UNIFIED CONTACT CENTER EXPRESS - ORACLE WEB SERVICES

We need to access to an Oracle database information through Web Services, in a system witch Cisco Unified Contact Center Express 8.5.
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Hi Alicia,
Incase you are planning to obtain real time stats from the CRA_DB which is the UCCX db, this can be done via the use of a wallboard.
-This displays the data such as
available agents in CSQs, call volumes, talk times, wait times, and number of handled calls. You can enable the Unified CCX system to write Unified CCX real-time information to a database that can then be displayed on a wallboard.
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Prashanth

Web Services Interface to AS400 for Automatic Bill Payment

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Tim,
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Error while invoking a WS-Security secured web service from Oracle BPEL..

Hi ,
We are facing some error while invoking a WS-Security secured web service from our BPEL Process on the windows platform(SOA 10.1.3.3.0).
For the BPEL process we are following the same steps as given in an AMIS blog : - [http://technology.amis.nl/blog/1607/how-to-call-a-ws-security-secured-web-service-from-oracle-bpel]
but sttill,after deploying it and passing values in it,we are getting the following error on the console :-
“Header [http://schemas.xmlsoap.org/ws/2004/08/addressing:Action] for ultimate recipient is required but not present in the message”
Any pointers in this regard will be highly appreciated.
Thanks,
Saurabh

Hi James,
Thanks for the quick reply.
We've tried to call that web service from an HTML designed in Visual Studios with the same username and password and its working fine.
But on the BPEL console, we are getting the error as mentioned.
Also if you can tell me how to set the user name and password in the header of the parter link.I could not find how to do it.
Thanks,
Saurabh

Not Able To View Data in Web Service Model

Hi ,
   I m trying to view a table using web service model.
   When i write the same code for binding it to context , i m able to view its data.
   But not so while using Web Service Model(not adaptive web service model).
   The code is:
         Request_ZMANAGE_MAKT_ZMANAGE_ZMAKT object1 =new Request_ZMANAGE_MAKT_ZMANAGE_ZMAKT();
   wdContext.nodeRequest_ZMANAGE_MAKT_ZMANAGE_ZMAKT().bind(object1);
   object1.setResponse(new Response_ZMANAGE_MAKT_ZMANAGE_ZMAKT());
CAn anybody plz solve my problem.
Thanks..
Regards,
Ankita

Hi,
I have no problem with item :P15_EV_LCL this is having a value my probem here is i am using java script to display the value in different color based on the condtion case
eg:
select
case
TRUNC((
( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
),2)
= :P15_EV_LCL
then
span style="background-color:lightgreen"
|| TRUNC((
( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
),2) || '%' || /span
else
span style="background-color:yellow"
|| TRUNC(
( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
),2) || '%' || /span
end "Effort"
from actuals Z
If i dont use this <Span style="Background-color:color"> i am able to generate data in excel sheet if i use this color coding i am not able to get data in spread sheet.
Please suggest
Thanks
Sudhir
Edited by: Sudhir_N on Mar 23, 2009 10:00 PM

Unable to capture return values in web services api

At the time of login to web services if my server is down ,
it returns following error :
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
        at java.lang.String.substring(String.java:1438)
        at java.lang.String.substring(String.java:1411)
I want to capture this error so that i can try another server to login. how do i capture this error
Another place where i want to capture the return Value is when i look for a report on the server
rh = boBIPlatform.get("path://InfoObjects/Root Folder/"src_folder"/" + reportName +
                           "@SI_SCHEDULEINFO,SI_PROCESSINFO" ,oGetOptions);
oInfoObjects = rh.getInfoObjects();
CrystalReport = (CrystalReport)oInfoObjects.getInfoObject(0);
Here if the report is not there on the server , it returns a null handler exception.
but if i try catching it by checking my responsehandler is null like rh == null it does not catch it.
Any help will be appreciated
thanks
Rakesh Gupta

Ted : i have two cases
1)   server = server_st.nextToken();
    providerURL = "http://"server"/dswsbobje/services";
    sessConnURL = new URL(providerURL + "/session");
   Connection boConnection = new Connection(sessConnURL);
   Session boSession = new Session(boConnection);
EnterpriseCredential boEnterpriseCredential = new    EnterpriseCredential();
              boEnterpriseCredential.setLogin(userid);
boEnterpriseCredential.setPassword(pwd);
boEnterpriseCredential.setAuthType(auth);
SessionInfo boSI = boSession.login(boEnterpriseCredential);
I have got a list of servers running web servcies stored in my tokens. when i pass the first server name say " test:8080" and that server is down , i want to catch somewhere in the code above that it did not get the connection so that i can loop back and try with the second server say test1:8080
This is for failover purposes.
at present when i was trying to capture return value of boSI it breaks giving the error
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(String.java:1438)
at java.lang.String.substring(String.java:1411)
2nd case :
I am geeting reports from the server and scheduling them:
i run the following code which works fine if reports is there
rh = boBIPlatform.get("path://InfoObjects/Root Folder/"src_folder"/" + reportName +
"@SI_SCHEDULEINFO,SI_PROCESSINFO" ,oGetOptions);
oInfoObjects = rh.getInfoObjects();
CrystalReport = (CrystalReport)oInfoObjects.getInfoObject(0);
Here if the report is not there on the server then i should be able to catch from the response handle rh that it has got a null value.
but rh does not return a null value
the code ultimately throws a null handle at the following line
CrystalReport = (CrystalReport)oInfoObjects.getInfoObject(0);
i am not able to catch the null value there also.
hope you got my issue.

How to allow access to web service running under ApplicationPoolIdentity

Hi All,
I have a WCF web service hosted in IIS 7 (or maybe 7.5, whichever comes with Windows server 2008 R2) using DefaultAppPool running under ApplicationPoolIdentity per Microsoft's recommendation. The web service needs to call a stored procedure to insert data
to a db. The web server is on a different VM than the database server. The db server is running SQL 2008 R2. Both VMs run Windows server 2008 R2.
When the web service tries to connect to db, it encounters this exception:
Exception in InsertToDb()System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
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Application Name=somewebservice;Server=somewebserver;Integrated Security=SSPI;Database=somedatabase;Connection Timeout=60"
How should I configure SQL security to make this work?
Thanks in advanced.

Thanks for the link Dan. Maybe I'm the one who cause the confusion :)
If I understand you(and Erland) correctly, you suggest using a custom, domain account for application pool identity. However, if we do that, our IT will need to maintain those accounts, and they don't want that. So I'm choosing a built-in account called
ApplicationPoolIdentity as the application pool identity, but it's not working. Network Service, on the other hand, works, but my boss wants us to follow MS's best practice.
What's puzzling is that according to this: http://learn.iis.net/page.aspx/624/application-pool-identities/, both Network Service and ApplicationPoolIdentity uses machine account to access network resource (like db in this case), but in my case, Network Service
works, but not ApplicationPoolIdentity.
Hallo Stephen,
with respect - it seems to me that only idiots are working at your IT ;)... It is absolutely useful to work with "service accounts" created within the domain. That's the only way to manage and control accounts!
If you want to "pass through" the identity of the web user (SSO) you have to check whether the app pool is set to "allow impersonate". As far as I understand the ApplicationPoolIdentity-function the app pool will create a unique user named as the service.
I assume that will not work with the connection to the sql server because this user is unknown.
Local Service will not work because it's restriction is located to the local machine.
Network Service will work because access to network resources will be available.
So my recommendation is to use a dedicated service account or impersonation:
http://msdn.microsoft.com/en-us/library/xh507fc5.aspx
Uwe Ricken
MCITP Database Administrator 2005
MCITP Database Administrator 2008
MCITS Microsoft SQL Server 2008, Database Development
db Berater GmbH
http://www-db-berater.de

How do I use the Web Services API to query orders?

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Hey if you read over that again you have two links, the other is this one:
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Web Service deployed with admin_client is not working

Hi,
I'm usung SOA Suite 10.1.3.1 and Eclipse WTP 3.2.2.
The thing is that I developed a Web Service with Eclipse using the plugin for generating web services. Then I exported my project to a .war file from eclipse as well.
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What is wrong with the command method?
Many thanks in Advance,
Alberto

Hi,
As the custom web part works well in other browsers, the issue may be related to the IE itself.
Have you tried the methods below?
Use compatibility mode to check whether it works.
Open IE->Tools->Compatibility View Settings
Add the site into Trusted sites to check whether it works.
Open the IE->Internet Options->Security->Trusted Sites->add the site into the zone
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Thanks & Regards,
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Jason Guo
TechNet Community Support

Questions on using a SOAP web service's data in a Crystal Reports report

I'm attempting to create a report using CR 2008, accessing data from a SOAP web service. I've run into a few problems, and need some advice.
1) CR doesn't seem to support WSDL files that use relative URI imports (for example, I have a relatively complicated WSDL file that imports other WSDL files and schemas using relative URI locations). To solve this problem, I have downloaded all of the files to my local hard drive, and changed the "location" attributes to point to local files. Is there any other solution to this problem?
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4) CR doesn't seem to support empty values for optional attributes that are specified in the schema. So, when the "Enter Values" parameter form appears, I am required to enter values for these attributes, even though they are listed as optional in the schema. To avoid this problem, I have commented out the optional attribute values in the schema. Is there any other solution to this problem?
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If you can point me to somewhere in the documentation that handles this in more detail, that would be great (all I could find were the step-by-step instructions on how to connect to a web service as a data source).
Thanks!

Please re-post if this is still an issue or purchase a case and have a dedicated support engineer work with your directly

Error in calling a web service

hi,
i am facing a problem in calling a web service.
following are the steps i followed.
1. created a client proxy object in transaction se80
2. called that proxy object in my program
3. executed the program
problem
1. an exception 'CX_AI_SYSTEM_FAULT' is caught with error code 'GET_BUSINESS_SYSTEM_ERROR' and error text 'An error occurred when determining the business system (SLD_API_EXCEPTION)'
some facts abt the system:
1. we do not have XI server.
2. i havent created a logical port manually still there exists one entry in table SRT_LP which is as follows-
PROXYCLASS - CO_CAT_PING
LP_NAME - CO_CAT_PING
ACTIVE - A
DEFAULTPORT - X
3. i found error messae in transaction 'sldcheck' as 'Summary: Connection to SLD does not work'
4. i havent created a rfc destination.
please reply ASAP.
thanks in advance,
Sagar

Got a new file for testing the web service and it executed fine. Closing the thread.
Regards
Barada

UCCX 10 & Web Services

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