UCCX 5.0 License Export?

How do you export licenses from UCCX 5.0? Looks like it does not store it locally on the hard drive so I am assuming it is in SQL maybe??
I am looking to upgrade and trying to backup up and have as much stuff saved that I can. I did not do the install so I dont have a copy of the original licenses. Thanks in advance...

It is not stored anywhere that you'll be able to get at. You'll need to email Cisco Licensing to get a copy of your license.

Similar Messages

UCCX 7.0 license with ICM feature

Does anyone have the UCCX 7.0 license with 7.0 features?
Thanks in advance
AmIr.

After you purchase the license it will be made available to you. Not before

UCCX 8 Historical Reporting export

I am currently running UCCX 5 and using the MS SQL data export feature to dump the historical reporting tables to an external MS SQL database nightly. I am planning an upgrade to UCCX 8, but because 8 now uses the Informix database the historical database export does not seem to be an option anymore.
Is there an AXL script or some other mechanisim that can be used to run this export?
Thanks

Hi Michael,
I think the AXL interface is provided only for CUCM (CallManager) and not for UCCX at this moment. In case of UCCX8 it would be nice to have such a powerful tool to get and set configuration settings or initiate SQL queries against UCCX database like in case of CUCM.
Maybe an insider from Cisco knows the answer to the question will be implemented in a later version of UCCX the connectivity trough AXL like for CUCM.
Regarding your problem you can connect to Informix database of UCCX8 trough ODBC.
A small target application that connects to both databases could do dump for you needed data.
I hope this help you...

UCCX lost the license

Hi Folks,
I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost.
When I check if the license is installed, it shows that no license pack is installed, but when I try to upload again, the system shows that license is already installed.
How I can fix this problem?

Hi Jefferson,
The only way to fix this issue will be to go into CET remove the old license from the database and re-upload the license agian
However CET tool in UCCX 8.x requires root account which can be enabled only by TAC,
I will suggest you to open up a case and engineer can resolve the issue fairly easily.
Hope this helps
Anuj

UCCX 8 update license after DNS changes

Hi! I changed UCCX domain name and now I have to resite license for changes. How can I resite license file? Why I should resite license every time when I do some changes with DNS/IP-address in UCCX?

How can I resite license file?
Open a case with Cisco TAC to have the license rehosted.
Why I should resite license every time when I do some changes with DNS/IP-address in UCCX?
Cisco is moving the products to a host configuration-based licensing key since virtual machines do not have hardware MAC addresses so to speak.
http://docwiki.cisco.com/wiki/License_MAC_Generation

UCCX - CTI Port Licensing

Hi,
We have a UCCX Express system consisting of 2 servers that has 60 CTI ports and is licensed for 300 IVR ports.
Does this mean I am licensed up to 300 CTI ports? Or are the IVR ports and CTI ports licensed separately? If I wish to increase the existing number of CTI ports, or create a second group, do I have sufficient licensing?
Thanks, James

Hi James,
300 licensed IVR ports are equivalent to your active (calls in CTI ports) CTI ports in use.
So you can create 300 or even more CTI ports from the First Node of UCCX (which is replicated in the second node of UCCX) but incase of active calls in the CTI ports only 300 CTI ports can be used at any given point.
Hope it helps.
Anand
Please rate helpful posts by clicking on the stars below the right answers !!

UCCX IVR Port License ?

If you are running uccx express enhanced with 150 licensed IVR ports. Does that mean you have 75 ports configurable for each server in HA totaling 150 or 150 for each totaling 300?

With Enhanced you are not restricted to any IVR ports, you get whatever the server can support, i.e. 300 ports, it is 300 on each server.
HTH,
Chris

UCCX 7.X license seats in use

Is any way to check on real time, how many licensed seats are being use. I have found that the agents logged-in info is not the same as the number of license seats in use, for example, if an agent logoff from the CAD it doesn't show anymore on agents logged-in but if the CAD remains open it is still using a seat.
thanks,
Oscar Perez

Hi Aaron,
I can run this file on demand but what would you recommend for me to monitor the uccx user seat usage. I had some license applied and they felt short after few extra users signed in and this logged off current users.
I think there might be RTMT but I am guessing that is for UCCX 8.0 But I have UCCX 7.0.1
Any suggestions?
Thanks
K

UCCX 10.5 license

HI All,
I have rebooted the UCCX server 10.x but after system came up i am not able to see Cisco Unified CCX Serviceability service Sub System and other services. When i check the licenses but found the attached thing which shows license is None. Does this license issue. Please find the attached file.

Folks, I figured out the problem was due to temp license. there was a temp license as well in the system so as i rebooted the system it was giving me license expire so i removed that temp license file and the permanent license has started working properly.

UCCX 10.5 - License consumption about Agent

Hi,
My Customer have a solution with UCCX 10.5 and license to 400 Agents. My question is: If I use 50 CTI ports in CUCM to attend IVR, are will there decrease license about Agent of UCCX?
Thanks,
Wilson

Hi Wilson,
The Agent licenses depend on the number of Seat Licenses you have on the system. For example, if there are 25 seats, then 25 agents can login simultaneously.
These do not depend on the Port licenses.
Other components which utilize seat licenses:
Agent
Supervisor
Recording
Regards,
Arundeep

UCCX 7.0 Licensing (QM, CR)

Hi guys, i understand about QM licensing and named users, this are for Recording voice only and archive, but what about CR Licensing? what enable it? i understand that this enable Search function and Playback... but this must be QM Seat = CR Seat? or can be just for supervisors?
Thank you

Yep QM definitally has the search function as well.
Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide 8.0; search and play starts on page 65.

UCCX 9.0(2) XML question

I'm teaching myself about SOAP and XML responses for an upcoming project for a self-service application. We have UCCE/ICM UCCX/IPIVR premium licenses. I used the excellent article by Gergely (https://supportforums.cisco.com/document/97736/uccx-8x-really-simple-soap-client-no-custom-jar) with success. Thank you.
In playing around, I found one of the free web services to use to send the SOAP request and receive a response. After much poking around I finally got something to work and got data successfully. From one of the services I used (cydne.com) I was able to get a response XML file, parse the response data and separate it into the various variables I created to receive the data. No problems there.
However, when I used the service www.webservicex.net, the resulting XML response doesn't have < and > in many of the fields. Instead, it has < and >. I figured I could just do a string replace and replace the < with < and > with >. After I got the response in the soapResponseString variable, I did a Do statement to replace the string < with < and > with >.
Do:
soapResponseString = soapResponseString.replace("<","<");
soapResponseString = soapResponseString.replace(">",">");
The substitution looked fine and the strings were replaced appropriately. However, when I did create XML document step using (Document)soapResponseString for some reason instead of the string showing TEXT[soapResponseString text goes here] it shows as §com.cisco.wf.steps.io.XMLDocument§com.cisco.wf.steps.io.XMLDocument@0§ . Then, the Get XML Document Data step fails with:
XML Parser Exception: Nested exception is:
org.xml.sax.SAXParseException: The processing instruction target matching "[xX][mM][lL]" is not allowed; nested exception is:
com.cisco.wf.steps.io.SAXIOException: XML Parse exception; nested exception is:
org.xml.sax.SAXParseException: The processing instruction target matching "[xX][mM][lL] is not allowed.
The replace does something to the soapResonseString string the Create XML Doucment step [(Document)soapResponseString] doesn't like for some reason and I can't figure out what. I don't need the data from the web service for anything other than testing to verify I can successfully get SOAP data. I'm wondering what the string replacement step does to the original string causing the parsing error. It's not apparently obvious what, if anything, changed.
I attached a text document with the soapResponseString before string replacement, the Document soapResponseDocument before the replacement, the soapResponseString after replacement and the Document soapResponseDocument after replacement.
Any insight would be appreciated.
Bill

Bill,
could you please post the WSDL of the webservicex.net service you're trying to use? Is it "Global Weather"?
If so, I took a look at the request/response pair and the XML they're sending is valid. But it's a bit different from what I am able to see in the text attachment posted by you.
This is the request:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:web="http://www.webserviceX.NET">
   <soapenv:Header/>
   <soapenv:Body>
      <web:GetWeather>
         
         <web:CityName>Wien</web:CityName>
         
         <web:CountryName>Austria</web:CountryName>
      </web:GetWeather>
   </soapenv:Body>
</soapenv:Envelope>
And this is the response:
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
   <soap:Body>
      <GetWeatherResponse xmlns="http://www.webserviceX.NET">
         <GetWeatherResult><![CDATA[<?xml version="1.0" encoding="utf-16"?>
<CurrentWeather>
<Location>Wien / Schwechat-Flughafen, Austria (LOWW) 48-07N 016-34E 190M</Location>
<Time>Dec 19, 2014 - 12:50 AM EST / 2014.12.19 0550 UTC</Time>
<Wind> from the W (270 degrees) at 16 MPH (14 KT) (direction variable):0</Wind>
<Visibility> greater than 7 mile(s):0</Visibility>
<SkyConditions> partly cloudy</SkyConditions>
<Temperature> 57 F (14 C)</Temperature>
<DewPoint> 44 F (7 C)</DewPoint>
<RelativeHumidity> 62%</RelativeHumidity>
<Pressure> 30.00 in. Hg (1016 hPa)</Pressure>
<Status>Success</Status>
</CurrentWeather>]]></GetWeatherResult>
      </GetWeatherResponse>
   </soap:Body>
</soap:Envelope>
Now what we can see here is perfectly legal, however, a sane person would never do this (I mean embedding a complete XML (with a header) into an XML. I mean, you can do that with enclosing the embedded XML with a CDATA tag, but again, the XML parser needs to take extra care and the programmer of the web service data consuming application needs to make extra effort to parse this.
This is an exception to the rule I guess so it can be safely ignored.
Anyway, can you double check the response string. Or, actually, would you mind posting your script?
G.

UCCX Resource Selection Criteria Question

Description:
Customer wishes to replicate their current inbound call algorithm for call distribution to agents.
Requirements:
Inbound sales calls distributed to preferred agents on a percentage basis (or some close facsimile).
Example:
Agent 1 receives 10 inbound lead calls for exemplary performance.
Agent 2 receives 8 inbound lead calls for good performance.
Agent 3 receives 2 inbound lead calls for decent performance.
Total of 20 calls with 50% of calls going to top agent, 40% going to next best agent etc.
Is there any way this is achievable? The current setup is a manual process where inbound calls are transferred directly to an agent based upon a list of agents and the order in which they should answer a call. The agent name (Agent 1 for example) appears more frequently in the list and therefore receives more calls.
I can't figure a way to get close to this if the queue doesn't get saturated enough to have people actually queued up.
UCCX 7 - Standard licensing.

I have been thinking about this since you posted it yesterday. I believe you are correct that there is no native mechanism to do this when there are multiple resources in a ready state. The distribution algorithm of the CSQ, even with the By Weight option does not do this exactly.
The best idea that I can think of would be to upgrade the system to a Premium license, create three separate CSQs (good, better, best resources) and write an HTTP-based XML integration with another application server that could make the deicison on behalf of CCX. At a high level it would look like this:
The script would be triggered and the caller treated with whatever IVR is appropriate.
Upon identifying the correct department/group of agents to use (e.g. sales), CCX performs an HTTP POST to an application server specifying what department this call is destined for.
The external application server keeps track of the individual requests received from CCX and makes the decision which CSQ this should be offered to first.
The external application server provides CCX an XML reply including the CSQ name to start with.
CCX stores this result to a variable and proceeds to the Select Resource step.
Note that you would want to perform some exception handling here and account for some problems. If the application server fails to respond or provides an invalid answer, the script should be able to proceed on without it.
(Optional) After some period of time or a predefined threshold is met using the Get Reporting Statistics step, the contact is queued against the other two CSQs as well. Alternatively, you could use the By Order algorithm in the CSQ and place the other skills (good, better, best) in each CSQ. For example: The Best CSQ would have the Best skill followed by the Better and Good skills listed.
Perhaps someone else has a better idea though.

License Determination for Sales Return process

Hello SAP GTS Experts,
We have a situation, where we need to create Return sales from Customer &
in the same Return order, we will send the repalcement product to Customer.
In this case, good movement type 653 (return sales) & 601 (Delivery to customer)
will be used.
Can any one help to map this process under Compliance for License determination.
Logically, for Return item, Import License should be picked & for replacement item
Export License under Legal Control.
Need your suggestons to map this process for License determination.
Similarly, we need to think about Subcontracting process in MM, & relevant license
determinaton.
Thanks in advance.
Regards
Mayank

Thanks for your Reply Dave.
Requirement is for Country Sweden. Currently Whenever return sales order is created in ECC, system looks for Export License in GTS. As per Goods movements (653) Logic, Import License should be determined here.
Let me explain you the process in Details-- For Repair/Services Process, these return sales orders are created. Here again there are 2 possible scenarioes:-
1. We can return the faulty Item (Movement Type 653) & provide Repalcement product (MT 601) to customer .
2. Return Sales order will be created (MT 653) & Faulty Item will be sent back to Vendor for repair (Using Return PO process, Movement Type 161).
Business wants us to provide Solution for Determining Valid Licenses (export/import) depending upon the situation.
Here We have Bigger challange when the Return Sales order has Both type of Items (Mention in Scenario#1).
Are you sure , there is NO Need of Licenses for replacement/rejection Process??
Please Let me know Your Inputs.
BR,
Mayank

Recording files in UCCX

in UCCX 8.0 - calls recorded through the agent desktop, by the agent - are stored on the UCCX server. want to export these files to a central location for further linking to a CRM system. Are these files still in a proprietary format ? Also, what is the best way to export them from the server?

Actually it's in the Cisco CAD Troubleshooting Guide for CAD 8.0 for Unified CM on page 40.
Anthony is clearly slipping since he's the one who found it hidden in that document in the first place.

UCCX 5.0 License Export?

Similar Messages

Maybe you are looking for