UCCX 7.0 license with ICM feature

Does anyone have the UCCX 7.0 license with 7.0 features?
Thanks in advance
AmIr.

After you purchase the license it will be made available to you. Not before

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Can anybody help with UCCE feature "Work Mode on Outgoing" in Agent Desk Settings

Hi,
my customer wants to have a wrapup time till the agents change their state to "ready" by
themself.
So I have configured the maximum for wrapup time 7200 sec in Agent Desk Settings.
But I have a problem with the feature "Work Mode on Outgoing" in agent desk settings in
ICM 7.5.5.
I think I recognized the function of this feature. It works like that:
- if an agent gets a call via ICM or directly on his phone he will be set into work mode
- if he make a call and the called number answer that call the agent is still on work
mode after he hung up
- but if the called number doesn't answer that call and the agent hangs up his phone he
is in ready/not ready state and that isn't the expected state.
( you can also rebuild this when you go off hook and then on hook again)
The problem is when the agent in state "ready" gets a call via ICM and after he hung up
his phone he is in state "work Ready". Now he makes an outgoing call but this call will
not be answered and if he hangs up his phone he directly gets a new call from ICM because
he was in "ready" state.
Is it possible to set a registry key or do another configuration for that feature "work
mode on outgoing" that it works for every new call even if the call will not be answered?
Cheers,
Tobias

ed_umansky wrote:The proper way to make outbound calls is to first go Not Ready then make a call using the desktop software.
Agreed. In fact, with CAD and CTIOS you cannot make an outbound call when Ready.
Regards,
Geoff

How to install maintenance certificate and License with solution Manger?

Hi all,
Is this possible to install maintenance certificate and License with solution Manger atomatically ?
Regards,
Neni

Hi Swaroop,
There is a feature in SAP Solution manager through which we can instal the licenses.
Please see below links,
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/41/42b6397c604278b6626f3d570c98c8/content.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/89/a7c08d740c4cffb491f98801f17d30/content.htm
Thanks,
Jagadish.

How to adapt UCCX "BaseLineAdvQueuing.aef" script to ICM

Hey Team,
I am interested in using the UCCX "BaseLineAdvQueuing.aef" script as a template to replace my current callback app which relies on Cisco Outbound Option. However, I am having trouble replacing "Contact Service Queue" and Select resources with ICM agent queuing. I can pass Enterprise variables about queue times and placement, but how can I pass the call back to ICM for delivery to Skill Group agent. I'm guessing that I need to break the UCCX script into separate VRU scripts. After X number of minutes, matching wait time announced to the customer, placeCall to a DN/ICM script that has the Select and Queue to Agent Node. Please advise if there is a more efficient way.
Thank you,
Raymon Khan
Contact Center Network Engineer
Infinity Sales Group, LLC
5201 Congress Ave.
Boca Raton, FL 33487
O: (561) 665-4310 ext. 1185
C: (561) 880-5426
[email protected]

brian1mcc,
The biggest drawback is the internal DNC in Outbound Option. If a customer requests to be placed on the DNC, we currently write it to a webapp database, then out to a DNC append file for baImport. Callback_Out campaigns would not be able to dial the number back if they, or someone with the same number, request a callback from a number on the internal DNC list.
I realized today that our best option would be delete the internal DNC and not use it anymore. We will upload the webapp database to our DNC solutions provider and scrub outbound campaigns with it along with the National and Wireless DNC lists. We will also update any Dialing List records with "CallStatusZone=P" or "CallStatusZone=R" to "C" if they are in the webapp DNC database on a daily or weekly basis.
For the future scripts involving UCCX to ICM, I think I'm just going to use the "placeCall" function to a DN which points to an ICM script for the skill group necessary.
Thanks for the info and stirring up the creative juices,
Raymon Khan
Contact Center Network Engineer
Infinity Sales Group, LLC
5201 Congress Ave.
Boca Raton, FL 33487
O: (561) 665-4310 ext. 1185
C: (561) 880-5426
[email protected]

CVP 7.0.2 compatibility with ICM 8.5 or 9.0

Is there any official documentation on the compatibility of CVP 7.0.2 with newer versions of ICM?
I am interested in knowing, if anyone ever successfully connected a CVP 7.0.2 Call server with ICM PG 8.5 or 9.0.

This is definitely not supported. I believe there will be issues with the communication between PIM and CVP.
Take a look at the below pages.
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_8.5(x)
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_9.0(x)
However ICM 7.5.10 does support CVP 8.x very well.
-Sunil

I am looking for an app that can unmute my iphone after a preset time, eg 1 or 2 hours. Does anybody know an app with this feature?? The apps I have found are linked to a calendar or a place, I just need the timer function..

I am looking for an app that can unmute my iphone after a preset time, eg 1 or 2 hours. Does anybody know an app with this feature?? The apps I have found are linked to a calendar or a place, I just need the timer function..

thanks. yes i am aware of the VoiceOver feature but it is NOT the solution to my problem. as you said, it is a solution to a different set of issues. i want the text to speech ability because i there are books i need to read but do not have the time to sit down and read them and have become used to listening to them read to me either by a professional human reader or with the text to speech software on the Kindle.
I think Apple makes the best audio devices but i am really disappointed in this inexplainable shortcoming. if apple can give us siri they ought to be able to design a nice little button that i can push to turn on text to speech while i am in a document, book, magazine or webpage. clearly it is possible as apple has added the "reader" button in safari to have web pages dropped into the reader format.
thanks for your suggestion though, it is what everyone suggests but it does not address the issue.

Looking for a free app for secure note taking with search feature (unlimited)

Hi dudes,
As the topic suggests, I'm looking for a free app for secure note taking with search feature without any restriction on the number of notes or any other major restriction. I already use HiDisk (which lacks search feature), and security note+ (which has limitation on the number of notes). I also have used My Disk which its search feature doesn't work correctly (it's buggy).
Thank you.

One named NotePad is free, saves as .txt files.
Another, WriterRoom, costs $1.99USD, and saves as .txt and .doc files.
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Will a CS5 Master Suite serial work on a CS5.5 download just with limited features?

I just got a new computer and can't find my discs that I purchased for the CS5 Master Collection to install it...I got my serial from Adobe's site - will this serial work with the trial download of CS5.5(With limited features)? Or is there still a CS5 download somewhere? I'm just seeing the CS5.5 downloads on the download page - not sure if an old link is still around and active.
Thanks for any help!

Also, I found the CS5 trial download at http://prodesigntools.com/cs5-free-trial-downloads-now-available.html. However, everytime I click on the link for the master collection it says that there was an error processing the request.
Adobe support isn't open on the weekend. Please help.

Movie with special features won't play

My sister sent me a movie that she purchased on her iTunes account and it sent completely to my iTunes. It is a movie with extended features. When I opened it in my iTunes it goes to a page that says "play", "chapters", "features", "more". I am able to click features and more and it shows me those features however it asks me to authorize using my apple ID (even though it was purchased on my sisters). When I go over to play movie or even chapters it will not let me play the movie at all and it does not even give me the option to authorize the movie. She does not have 5 computers authorized on her account so there is no reason it should not work on my computer
could anyone help with this problem?

See:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
Try deleting and redownloading:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Problems with extended features. I can no longer fill out my documents in the fields provided. The

Problems with extended features. I can no longer fill out my documents in the fields provided. The error message I get is "This document enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author for original version of this document."

Yes. I don't have the version you pay for. I also tried the free version
of EchoSign. Maybe that caused the problem.
Any more suggestions would be greatly appreciated.
Estelle Oliansky
Estelle OlianskyRealtor, SRESCell (734) 748-2329
*3DX Real Estate *| www.3dxonline.com* | (v) 888.304.1447 ext.
102 | (f) 888.304.1456 | 42705 Grand River Ave. Ste. 201 | Novi, MI 48375*
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only for the use of the Addressee(s) named herein. If you are not the
intended recipient, an addressee, you are hereby notified that reading,
using, copying, or distributing any part of this message or any information
transmitted herewith is strictly prohibited. If you have received this
electronic mail message in error, please contact us immediately and take
the steps necessary to delete the message completely from your computer
system.

Which option do I have to select If I buy the latest iPad with cellular feature for international use? If I choose verizon can I just change the sim card and insert one from another country?

Which option do I have to select If I buy the latest iPad with cellular feature for international use? If I choose verizon can I just change the sim card and insert one from another country?

I would guess you need the A1460 model
see here
http://www.apple.com/ipad/LTE/

"Archive Source Files with Errors" feature - how to?

File sender adapter has a feature to Archive Source Files with Errors.
I have an adapter module applied to inbound files and in case an error occurs during the processing of the adapter module, I want to make use of this feature , this is because the CC keeps on picking the file with erroneous data after regular specified interval and shows up an error in RWB.
How can I use the Archive Source Files with Errors feature with this? Do I have to do anything specific in the adapter module code for this to work?
Regards,
Amol

Hi,
if you see whats mentioned on the help link
http://help.sap.com/saphelp_nw04/helpdata/en/f4/2d6189f0e27a4894ad517961762db7/frameset.htm
it says:
To archive source files where a permanent error occurred during processing, set the indicator.
A permanent error occurs either during the conversion of the file content, or in a module in the module processor.
does this not mean it could be used with errors raised in adapter modules? ideally it should be.

Issue with "Open with Explorer" feature

Hello
Since the middle of last week, our users are experiencing some strange issues with the feature "Open with Explorer".
This feature is normally working perfectly, but from time to time, the users are receiving the error message when clicking on the button: "We´re having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and
try again.".
In all those computers, the SharePoint site is already in Trusted Sites list or in Local Intranet list. Moreover, just closing Internet Explorer and reopening it fix the issue.
Do you know what could be the reason of such a strange behavior?
Thanks in advance
Best regards
Yann

Make sure you are not running into the following scenario.
SPS13
"Open with Explorer" random error "We're having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and try again"
I quote directly from the above blog post but make sure you read the entire blog post.
The cause and the resolution methods are the following:
Cause: There is a missing Root site collection...
Resolution:
Check and ensure, that the “Managed Paths”
are not changed
in the web Application’s page, there is a (root) explicit for
this web application and there is a working Root site collection.
Amit

Importan Topic. Bigger File Dowload/Upload with resume feature

Hi All
How do I download/upload bigger files(like 10 GB) using servlet. For example if I try upload 10 GB file and if I got disconnected around 1GB, I would like to know how do I resume the upload from where I got disconnected. Is anybody got sample code for upload/dowload with Resume feature.
Thanks
Dhamo

Where do you want to upload it to?
A ftp server?
http://www.javaworld.com/javaworld/jw-04-2003/jw-0404-ftp.html

Merged pdf with "extend features in adobe reader" rights

Hi all,
I would like to merge a pdf file into my basic pdf form with "extend features in adobe reader" rights but I would like to keep my basic form without those rights.
My problem is that when I try to open my basic form and link to my merged attachement file, the merged file becomes not modifiable even with "extend features in adobe reader" rights turned on.
Any suggestion to solve my problem?
Thx in advance for your help

Not possible with Adobe Acrobat. You may check this product:
http://www.adobe.com/products/livecycle/readerextensions/

UCCX 7.0 license with ICM feature

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