UCCX 7.1 Holiday.xml file being overwritten with older file

I'm administering a UCCX server v7.1 in which the holiday.xml file in the wfaavid\documents\user directory keeps resorting to an older holiday.xml file after I manually copy an updated file into the directory. When I initially copy the file over, our Contact Center identifies the holidays fine. I find each holiday there after, an older version of the file with older dates appears. So I have to manually copy the file to the directory again that holiday morning. I'm assuming the switch occurs before hand but not sure when or why. Is there another directory I'm missing that I should be copying the updated file too? Or is there another explanation that is causing this issue?
Any help would be appreciated.

That local directory is overwritten by the document in the repository (in the database).
That's working as designed. You'll need to leverage the web page AppAdmin to update your XML file, or do it from within a script with the Upload Document step. Those are the only two supported methods.
Anthony Holloway
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============
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=======================
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==============
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============
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============
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=======================
filename payload:Workbook,1,Worksheet,1,Table,1,Row,1,Cell,1,Data,1
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==============
0209519_32226v2 v1.1
Actual Output:
============
0209519_32226v2 v1.1

UCCX 8 - Dramatic change in the Create File Document step that is used by the Create XML Document step in order to read an XML file

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Questions to the group
#1 Am I missing something here?
#2 Do you assume that you'll be able to load a script that worked fine in UCCX 7 into UCCX 8 and that it should completely function when you're doing everything according to the step reference documentation.
#3 Cisco didn’t document this in any way that I can find.
#4 How can you use the Create XML Document step in a fashion that would let you construct the path of the file and the filename previously in the script so you could pass it to a subflow ? It would seem this functionality has been killed in UCCX 8
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(Background)
Create File Document Step
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table.MsoNormalTable
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mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
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mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
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font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
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mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
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mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
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#1 Am I missing something here?
You are mixing two different issues together here.
The Create File Document step is indeed not needed or supported for creating an XML document. That is why there is a unique step; to trigger XML parsing within the MIVR subsystem.
Accessing the file system is restricted to a single folder within the VOS model (i.e. 8.0+). This folder is not backed up, replicated, or cleaned up automatically. It was intended to give developers some FS access as a temporary swap location only.
#2 Do you assume that you'll be able to load a script that
worked fine in UCCX 7 into UCCX 8 and that it should completely
function when you're doing everything according to the step reference
documentation.
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#3 Cisco didn’t document this in any way that I can find.
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Files being overwritten

I just upgraded to Dreamweaver CS3 from MX 2004. I have the
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> Isn't that the point of the
> synchronization feature - to alert you when your files
are not synched and
> then
> let you choose what you want to do?
If you are using checkin/checkout, the remote site is the
gold standard for
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no
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overwritten by
virtue of the fact that you have just initiated a checkout
operation. Get
it?
> If a co-worker checks
> out a file, makes a change to it and checks it back in.
I can then check
> out
> that file and make changes of my own and check it back
in, right? Am I
> misunderstanding you on that?
Your understanding as expressed in the first two sentences is
absolutely
correct.
If your co-worker checks out a file, you cannot check it out
until it's
properly checked in by your co-worker. Once the file is
checked in, you can
then check it out.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"akirell" <[email protected]> wrote in
message
news:[email protected]...
> If the automatic overwriting of files upon opening has
always been, I
> never
> noticed it. I have always had file check in/check out
enabled, yet never
> experienced my files being overwritten until CS3. The
specific problem
> with the
> file being automatically overwritten is simply the fact
that I feel I
> should be
> asked first if I want to overwrite the file. Isn't that
the point of the
> synchronization feature - to alert you when your files
are not synched and
> then
> let you choose what you want to do?
>
> Also, you said if a file is properly checked in, then I
will not be able
> to
> make any local changes. That doesn't make sense to me.
If a co-worker
> checks
> out a file, makes a change to it and checks it back in.
I can then check
> out
> that file and make changes of my own and check it back
in, right? Am I
> misunderstanding you on that?
>

XML file being written to and queried are in two different language dir

I have a script that writes out an XML file and will read it back for checking purposes. I then have a different script that will read the XML file and act upon it (in this case for Open, Closed for Severe wWeather, Closed for Holiday, etc). What happens is that when I write to the XML file the file is put into the Documant Management/en_US folder. When I try to red from the file it reads from the Document Management/en folder (which is proabably a hold over from our previous versions).
So, I look into the System/Language area and see that the IVR language configuration is en_US and the Default IVR Configuration Language is set to en. So, I changed the second one to be en_US.
Now, when I try to read the file it reads from the en_US folder so everything looks great. But, now when I try to write the file it writes to the en folder.
If I switch the Default IVR Configuration Language back to en, everything goes back to how it worked at the beginning of the note.
So, I have been fighting with this for a few days now and cannot figure out why the system will not read and write from/to the same folder. Can anyone come up with a reason? I see nothing in the scripts that specify a different folder so I am utterly confused. With it jumping between folders I feel like I am in some Abbott and Costello film....
Thanks for any help
Dave

The good news is we can be lazy but first to check one more thing: Is your Trigger set to use the System Default language, en_US, or en? If it's set to en that might explain the inconsistancy.
Now the lazy part: when the engine cannot find a document in en_US it is supposed to auto-search the en and then default folders as well. So, you should be able to let it write to en and read from en_US because when it doesn't find it in en_US it should go look in en and then default anyways.
If none of that is working either then I declare shenanigans, I mean defect! Time to open a TAC SR.
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UCCX 7.1 Holiday.xml file being overwritten with older file

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