UCCX 7 Alarm Configuration

In UCCX 7 alarm configuration if I set the syslong external server
IP address and set filter level say 4 we get all alarms even above 4.
We get 1 through 7. Has anyone played with the larm level and successfully has
received in the remote syslong server only the levels needed? Also if you have used
the SNMP traps and MIBs successfully could you explain which one worked.
I am referring to the serviceability guide for 7 but not clear if all SNMP configuration is covered.
Thanks.

The three accounts you mentioned there are Application Users, not End Users. As such they will not exist in Active Directory. The CCX installation documentation will instruct you to create the AXL account with Super User rights. CCX will then create the second two accounts for you.
Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)

Similar Messages

CUCM License counting and Alarm configuration with SMTP

Hi All UC Experts,
After the CUCM version 9 happened, the CUCM will become trail 60 days when the used UCL license is over.
Is it possible to set a SMTP alarm to inform the admin to purchase the UCL ASAP?
I checked the SMTP host configuration: If you want the system to send you e-mail, from the Certificate Expiry Monitor, for example, you must configure an SMTP host.

Hi Edwin,
There is no such feature available in ELM on version 9.x. Alarms for 'demo' and 'overage' are generated 7 days after the condition is detected.
HTH
Manish

WCS Alarms - Configuring Thresholds

I am using 6.0.181.0
I want to understand what the thresholds are for WCS alarm severity levels. For example, I received an alarm indicating it was low on disk space "did not meet the requirements", but I want to know whether I can adjust these thresholds? I know I can adjust them from Critical to Major etc. but I can not see anything that enables me to quantify these severity levels.
Can anyone help?
Regards
Andrew

This is not a user customizable setting, and there is no control in any version of WCS to
turn that alarm off. The best you can do is lower the level of the alarm.
The free disk space alert an be deleted without issue.
I believe the error message indicates the required available space such as:
WCS 'x.x.x.x' does not meet the minimum hardware requirements for disk space.
Available: '14'GB. Minimum requirement: '30'GB.
E-mail will be suppressed up to 30 minutes for these alarms.

Help Agenda alarm configuration

Hello,
Is there a possibility to change the volume and type of alarm in the I-Touch calendar ? With the alarm by default in the aganda I don't know if you tried but you can't hear anything which is a problem if you use it to warn you few minutes before your appoitment

A A P L wrote:
Hook it up to an external source - stereo or iPod-specific speakers.
I have it setup that way.
I have a BOSE SoundDock at home and a stereo at the office.
Do you carry around all that stuff in your pocket? That is a really poor work around. Apple should fix this problem if possible through software. The iPod should be a stand alone device. When I am in a meeting, I do not what to be late for the next, and I need to hear it in my pocket.

UCCX 7.x - configure Campaign

Hello, i want know if could configure a campaign in the outbound module as a supervisor user or necessarily i have to do it as Administrator?
Tkanks
Jose Arango

Jose,
It is currently an adminstrator function.
-Steven

Doubt about configuration IPCCX 5.0

Hi Guys,
My Customer have a solution with 02 IPCCX Server version 5.0 (Publisher and Subscriber). I would like know if is possible configure any parameter in IPCCX to that inform (about alarm, e_mail, or another form) when the IPCCX to stop generate of backup. Is there this possibility in IPCCX?
Thank You,
Wilson

Hi,
UCCX can be polled by an SNMP collector and also send alerts to a syslog server on the network. You can have any SNMP collector poll UCCX and you will get events back, like the one you have described, if the Cisco Alarm Service is running. All subprocesses of UCCX report their alerts to this process which then serves them to the collector when it is polled.
Alternatively, you can use the AppAdmin->System->Alarm Configuration to configure a syslog server and the level of alarms that are sent. Then, use AppAdmin->Tools->Alarm Definition to see which ones you want to filter.
You're most likley going to filter/trap:
Catalog MCVD-ARCHIVE_MGR
Name BACKUP_FAILED
Description Backup of the cluster failed
Severity CRITICAL_ALARM

Can I log the Alarms & Events in Citadel?

Platform - LabVIEW DSC 6.1
OS - WinNT 4.0 SP 6.0
Hardware - NONE
By using "HIST Alarm & Event Query.vi" I can view the Alarms and events occured over a span of time. The data can be retrived even when the DSC Engine is shutdown but if I re-start my PC the Alarm & Event data is lost though the file "Ale00000.ale" which logs the Alarms & Events is there. Can you tell me what the problem is ? Is there a method of logging the Alarm & Event data automatically in the Citadel like the logging of the tag values ?

Somehow nobody replied to you. Maybe this is because we do not exactly understand what you describe.
Just in general : LabVIEW DSC 6.1/7 logs all the values/data and all the alarms and events through the Tag Engine (DSCEngine). Therefore, you need to do everything through tags. I can imagine that you configure a discrete tag with a certain alarm configuration. Once you set this tag to high it will generate an alarm. The unfortunate thing is that you can not specify a unique customized HIHI/HI/LO/LOLO message.
The behavior you descirbe with the "life-time" of alarms is wired. Either you ran an older version of Logos which might had - a long time ago - an issue with some 'zero-files' or you mix up the historical alarms with the current, live alarms. The LabVIEW
DSC Engine could keep some alarms and shows them up in the alarm summery as long a the engine is running (live-alarms) once you shut down the engine the alarm summery will not show those alarms anymore. However, when you query the historical alarms you should get those alarms back from the database (regardless if the engine is running or not)
In LabVIEW DSC 7.0 National Instruments distinguishs between historical alarms and life alarms much better by having a "DSC Engine-internal" alarm server implemented. The Citadel Service is monitoring this alarm server and once it gets a new alarm it will put it to a relational database (MS SQL Server/MSDE).
This new change sounds quite promising for the new feature set of LabVIEW DSC 7.
Hope this helps
Roland
PS: ftp://ftp.ni.com/support/lookout/logos - Where you can get the latest logos 4.4 version for LV DSC 6.1.

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

Alarms not working

I have several alarms configured on my iPhone which are set to go off every weekday morning at 15 min intervals to ensure I get up on time. This morning none of them went off, and when I looked at the phone and touched the screen, all of a sudden they all went off one after the other. The phone was charging, plugged into a Universal Dock Adapter, but this was not the issue as I had had the iPhone plugged into it every night for the past 5 weeks and the alarms all went off fine.
Anyhow, thanks for making me late for work Apple!

Bought my 3G iPhone last week. My 2G iPhone never had this problem, but my 1 wk old 3G already had this happen twice. On Monday, I woke up to the iPhone vibrating, not ringing at all. I had two alarms set on that day, 6AM & 7AM. I checked the hold switch and it is off so it should have been ringing. Then I deliberately set the hold switch to on and waited for the 7AM alarm. When 7AM arrived, the alarm actually rang. So I don't think the hold switch has any effect on the audible alarm.
I even did a complete restore on the day I got the 3G because the restore from backup was already taking 3 hours and counting. So I canceled the restore from backup then did a full restore of the v2.1 OS. Activated it as a new iPhone profile.
I've just came back from the Apple store and the tech couldn't reproduce it and told me to restore the iPhone again. And to think I was cussing at Microsoft for my failed XBox 360 this week.
I'm going to delete all alarms and create new ones, then try to reboot my iPhone before going to bed this week and see if it makes a difference
Message was edited by: success2be
Message was edited by: success2be

Modifying alarm setpoints dynamically

How can I modify the alarm settings for my database points through a control in a Lookout application? For example I have a numeric value being monitored, and H and HH alarm points configured, but I want the operator to be able to modify these through a manual entry (pot, etc.) if necessary.

FadiHindi,
You cannot change the alarm configured for the object dynamically. However, you can achieve the similar results using a separate Alarm object.
In the Alarm object, the 'Signal' datamember would be your original object you want the alarm on. And for the HIHI, HI, etc., you can specify either contant values or other object like Pots and expressions that evaluate to a numeric value.
Hope this helps.
Regards,
Khalid

Dsc 8.0.1 alarm behavior

I am moving from DSC 7.1 to 8.0.1 (and as soon as it is here 8.2) and I am noticing some differences in alarming.
In DSC 7.1 when a tag moved into alarm an "alarm instance" was generated with a "set time" corresponding to when the tag alarmed. When the tag returned to normal (whether it was acked or not) its "clear time" was updated and when it was acknowledged its "ack time" was updated. If a tag moved in and out of alarm without acknowledgement an "alarm instance" would get generated for each transition into alarm, each instance having "set time" and "clear time" as appropriate.
Now in 8.0.1 the "clear time" property does not seem to function and no new instances of an alarm get generated until the existing alarm is acked and returned to normal.
I am not sure whether these are "features", bugs in the PSP engine or a configuration error on my part. Anyone else using the DSC 8.0.1 that can describe the alarm behavior in their system?
George

LabVIEW's current (8.x) alarm behavior is incorrect and inconsistent. Although it is lengthy I will enumerate the reasons:
Alarms (independent of HMI package) have two fundamental properties: alarm state and acknowledge state. Alarm state indicates whether the associated value has deviated from a predefiend normal range or value. Acknowledge state indicates whether the user has indicated awareness of the associated alarm. Alarms typically can be configured to "auto-acknowledge" when they return to normal (clear). However, even when configured to auto-ack, the operator can usually manually acknowledge the alarm before it clears.
There are consequently three interesting times associated with alarms: when the alarm became active, when the alarm was acknowledged, and when the alarm returned to normal (cleared).
First consider the case of an alarm configured to auto acknowledge on return to normal:
The alarm becomes active at time A and then returns to normal at time B.
LabVIEW Logs: Active=A, Acknowledge=B, Clear=B
The alarm becomes active at time A, is manually acknowledged at time B and clears at time C:
LabVIEW Logs: Active=A, Acknowledge=B, Clear=C
Each time the alarm becomes active a new entry is added to the alarm log record. So far so good. Now consider the case of an alarm the user must acknowledge:
The alarm becomes active at time A, is acknowledged at time B and clears at time C:
LabVIEW Logs: Active=A, Acknowledge=B, Clear=C
The alarm becomes active at time A, clears at time B and is acknowledged at time C:
LabVIEW Logs: Active=A, Acknowledge=C, Clear=C ** THIS IS WRONG!!! THE ALARM CLEARED AT TIME B!!!
Finally consider:
The alarm becomes active at time A,
Clears at time B,
The alarm becomes active at time C,
clears at time D,
and acknowledged at time E
LabVIEW Logs: Active=A, Acknowledge=E, Clear=E ** THIS IS WRONG!!! THE ALARM CLEARED AT TIME B and D!!!
This last case is also incorrect because it does not reflect the fact that there were several alarms. The log record will incorrectly reflect a single alarm.
Whether LabVIEW's implementation of tags and alarms makes it hard to create correct alarm behavior is irrelevant. The bottom line is LabVIEW does NOT behave correctly and has shipped with bugs in its alarm handling since LabVIEW 8.0.

UCCX HA failover, what is sync'ed?

Hi
When setting up UCCX HA the configuration is sync'ed with the heatbeat and if the primary failes the slave takes over.
I have found information about the exchange of configuration but i havent found information about what happens with the sessions in progress when the primary fails.
Is it stateful? Meaning that the sessions are copied from primary to the slave so the sessions that are in progress are kept alive or will they have to be reestablished (the callers are disconnected and have to place the call again).
If i have overlooked the document(s) describing this i'd like to be refered to it
Thanks in advance.
/Tony

Hi Tony,
If UCCX Publisher (primary Engine) fails and Subscriber (second Node) takes over the Engine mastership (assuming that the CUCM is up and running during this time and no failover is happening in CUCM cluster) than,
1. All the connected calls will continue to work, eventhough you will see a warining message in the CAD and CSD stating that the active conection to th UCCX first node is lost, the RTP is kept alive but you may not see the exact call detail recordes because Primary engine fails here. However the CAD and CSD will automatically get connected to the UCCX second Node.
2. New calls attempetd during this failover time will not get connected, you need to wait untill the secondary nodes takes control fully.
3. You can not perform any config changes if any one of the UCCX node is down in a High Availability setup.
4. IPPA Agents need to login one more time with the UCCX second node service selected.
Hope this helps.
Anand
Please rate helpful posts !!

Where the alarm file is saved and by which name

dear all
I m setting alarm by using following steps:-
Tools -> DSC Module -> Configure Tags
On Clicking Alarms tab setting alarms.
then press ok.
Then File -> Save to save changes.
i just want to know where these changes are saved and where the alarmfile is created .
is its extension .ALR.
thanks in advance answer me as early as possible for u.
regards,
Dhanwanti

Assuming you are using a version prior to 8.0, the alarm configuration is part of the tag configuration and is stored in a file with a .scf extension. This extension will not show up on windows as Microsoft co-opted it. In 8.0 and later, the alarm configuration is part of the variable configuration and is stored in a file with a .lvlib extension.
Message Edited by REM1 on 03-27-2006 02:09 PM
Regards,
Robert

Get a Boolean When a DSC Alarm Goes Off

Hello LabVIEWers!
I've got probably 30 shared variables that I'm monitoring and logging using the DSC module. I'm starting to use the alarms functionality and what I'd like to be able to do is run some code that sends my team a text / email when an alarm goes off.
It seems to me the easiest way to do this would be to somehow monitor the alarms and produce a T/F value that I can use to run a case structure. For whatever reason I'm not seeing how to do this easily. Is there a VI I'm missing? I just want to be able to produce a True value when the variable is in alaram and a False value when it's not.
Thanks for the help!
-Mike

Hi Mike,
I've attached a few articles that you might find useful. They include descriptions and instructions.
Configuring Alarms for Shared Variables (DSC Module):
http://zone.ni.com/reference/en-XX/help/371618F-01/lvdscconcepts/set_alarms_for_sv/
Configuring Alarms for Boolean Shared Variables (DSC Module):
http://zone.ni.com/reference/en-XX/help/371618F-01/lvdschelp/config_blalm_in_db/
I also ran across this Discussion Forum that you might help you out once you've established your alarm configuration.
Send Email and Text when an Alarm goes off - LabVIEW DSC
http://forums.ni.com/t5/LabVIEW/Send-Email-and-Text-when-an-Alarm-goes-off-LabVIEW-DSC/m-p/1568580?r...
Hope this helps!
Jordan

UCCX 8.5.1 and Nuance TTS

Hello,
I am trying to get TTS features in UCCX using Nuance Vocalizer for Network.
I configured UCCX and the status of TTS Provider is "IN_SERVICE" (The Provider is defined as Nuance Volcalizer 4.0 as there is no 5.0 opton). In the UCCX scrip I configured:
Do you know if there are any specific configs that have to be made for this to work? Or any suggestions on how to integrate Nuance Vocalizer 5.0 with UCCX 8.5.1
SW vers:
UCCX 8.5.1.1000-37
Nuance Speech Server 5.1 - 5.1.8.20111202_2000
Nuance Vocalizer for Network 5.0.5
Thank you,
Daniel

The problem was that Vocalizer is listening on the different URL from what is sent by UCCX in the RTSP SETUP message.
UCCX send:
URL: rtsp://192.168.100.148:554/synthesizer
and Nuance is waiting for rtsp://192.168.100.148:4900/media/speechsynthesizer
So you have to modify the NSServer.cfg file in NSS:
change the port:
server.mrcp1.transport.port VXIInteger 554
change the URL:
server.mrcp1.resource.2.url VXIString synthesizer
And now is working.
I still don't know why Vocalizer 5.0 is not available as an option for TTS aproviders

UCCX 7 Alarm Configuration

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