UCCX 7 server based monitoring doc

Hi there,
I am looking to setup server base recoding with RSPAN. The only documentation that i could find relating to this is:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
This is for CRS and CM verstion 3.
Is there any more up to date documenation? or is this still valid?
Is there any other documentations relating to server base recoding with RSPAN?
Thanks for any help?
alexis

Hi Alexis,
The design of server-based monitoring in UCCX 7.0 hasn't changed much since 3.x. The configuration on UCCX is fairly straightforward. You'll want to make sure that desktop monitoring is unchecked for the agent phones in Cisco Desktop Administrator, and you'll want to make sure that the Post-Install tool (C:\Program Files\cisco\desktop\bin\PostInstall.exe) has the 2nd NIC of the server selected for Monitoring/Recording.
What is important for the SPAN setup is that when the RTP packets reach the second NIC of the server (Connected to SPAN destination port) that the MAC address of the phone remains intact). The monitoring/recording service in 7.0 filters the packets by MAC address to determine which RTP packets are part of the conversation. Layer 3 devices can change this MAC address as the packet is routed, so it's important the SPAN configuration picks up the traffic directly from the phone and relays it to the server's second NIC intact.
Thanks,
Brendan

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