UCCX 7.X - Agent Issue

Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experience this? Thanks in advance.

I know this is an OLD post, but we recently had experienced the same issue where only one Agent was getting this error. So I thought I would share how we fixed the issue.
The Agent was able to login but could not "go ready".
When you tried to "Go Ready" this error message below poped-up:
         "11:07:27 Resource's Device is Off.
          11:07:27 The agent extension is out of service.
          Ready state change and call control operations cannot be performed."
The way we resolved this was to: Disassociate the Agent's Device from the main "Application User" --> the "rmuser", save the config, then re-associate the Agent's Device back to the "rmuser" and save the config...
I hope this helps someone, because I was searching all over for a resolution to this...
Thanks,
Matt

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UCCX 10.5 Agent Email - Agents cant send emails with attachment sizes over 50KB

Hi,
We have been trying to get the Agent Email functionality working in UCCX 10.5 for quite a while now. Everything seems to work other than when an agent attempts to add an attachment over 50KB in size. If under 50K, the attachment and email sends just fine. If it's over 50KB and the agent clicks Send, CAD just sits there saying "Sending..." and it never goes through.
I've had the Exchange administrator look through Exchange and validate that the Cisco instructions/requirements were put into place. We can't seem to find anything on the Exchange side.
Thoughts?

I managed to fix the issue with the help of this post
https://supportforums.cisco.com/docs/DOC-17854
Regards
shameer

UCCX Position in Queue issues after RNA

Hello, we have a script using postion in queue logic. I tested the script and everything looked well however, this past month we have had complaints that callers were moving positions. They would go from 5 to 15 to 6. This is random and does not always happen. We get a couple of complaints a day. I noticed this first hand when my co-worker called in. Call came into the trigger happend to go RNA on an agent phone...went back to the queue then was stuck in the queue for over an hour and half. I never saw the call in the supervisors software.
Contacted TAC and they say that its an issue with the logic in the script.
I've attached two images of the queue section of the script. We have it play a begining queue prompt (you are) then the position prompt (first) end queue promt (in line for your call to be answered.
Any suggestions we would be grateful...
UCCX
System version: 8.5.1.11003-32
Thanks....

For starters, if the transfer into VM fails, the user will have been dequeued, you wouldn't see them in Supervisor Desktop, and they would continue to loop around and receive queue treatment.
I would always recommend scripting for these types of contingencies. I.e., If VM is down or all ports are busy, don't dequeue the caller and keep them queued.
This is also achievable without losing the caller's PIQ because you do not need to dequeue manually, a sucessful Redirect will dequeue automatically.
Anthony Holloway
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UCCX 9.0 Agent is appeaaring and Disappearing from Supervisor

We have installed anew setup and the issue is Agent is appeaaring and Disappearing from Supervisor. As per observations, this is happening every 20 second. Is there a timer in config or something?
we have checked no firewall and antivirus in between.
Any suggestions please

Hi Hina,
This always happens due to one of the following:
++ Different versions of CAD or CSD other than the server - check the version of CAD or CSD and check the compatibility matrix to verify if that is the same for the UCCX version you are running
++ Anti Virus - A big culprit sometimes. Recommended test would be from a PC without these settings.
++ Firewall - Connectivity to the Cisco Desktop Call Chat Service.
Check for the following ports for the UCCX Server:
3001 - Call Chat Service.
3002 - Call Chat Service for Clients over VPN.
These need to be accessible or open for the server from both the CAD and the CSD.
++ Citrix or Thin Client.
If your clients are on thin client such as Citrix or MTS, then check the Port Utilization guide for the ephemeral ports to be open.
Also check the Post install.exe file to have the parameter Thin Client Environment set to Yes.
HTH
Regards,
Arundeep

UCCX 8.0 agent desktop unsupported features on agent phone

I have been reading the release notes for UCCX 8.0(2) in preparation for an upgrade from 7.0. I see in the section titled: Unsupported Actions for Unified CCX Agents, that softkey features not supported on the agent phone includes PARK. PARK is used extensively by our agents in version 7.0. Is this something new with version 8.0? I don't understand why this would be now unsupported in a newer release.
Your replies are appreciated,
Mark

Hi Mark
That has been unsupported for as long as I can remember.
Whilst there is a fairly large list of things that aren't supported, exactly why they aren't supported varies a lot... for example, use of Pickup causes all sorts of problems including stuck-in-reserved agents, calls being dropped, spurious not ready states etc.
Join/DirTrFr tend to cause statistical errors (e.g. oldest in queue 1[00:00:00] or similar)
I always recommend to customers that they have a custom softkey set that removes all these, but some think a particular features is so important that they are willing to live with the side effects (which generally means doing out of hours Node Manager restarts to fix up stats and so on).
If you are using Park, and don't have problems... then it's up to you whether you continue to do so. Just be aware that if you get a problem, raise a case and TAC blame it on this, you will kind of be on your own.
As a general rule - anything that might affect the call whilst it's in the control of UCCX (i.e. up to the point that the Agent has answered a presented call) is likely to cause you fairly major issues (i.e. ones that involve calls being lost or agents being put out of work temporarily). Anything after the agent has answered (like Park) is more likely to just screw your real time reports up...
Hope this helps...
Aaron
Please rate helpful posts...

UCCX Supervisor Desktop Agent team summary

Supervisor desktop agent team summary report are not showing accurate. Before restart the server we are facing a Agent logon time its not correct under the supervisor desktop agent page.
After restart that problem is resolved the Agent logon time but its giving another issue.
The issue the Call Preseneted time not accurate.
The running UCCX version is: 8.5.1.11004.25
Attached the snapshot.

What's wrong with the calls presented column? It looks like three of the four people didn't answer one of the calls presented to them which is what that column is supposed to show.

UCCX 7.0 - Agents in reserved state and calls stuck in CSQ

Hello all,
I have got a following issue with our UCCX 7.0 installation - there is a team of agents and some of them intermittently stuck in reserved state for no reason.
I went to real-time reporting and found lot of calls stuck in CSQ, which I believe is related.
Other teams (which uses different IVR scripts) are not having these kind of problem - that led me to conclusion that something may actually be wrong with the scirpt itself. I am going to add "dequeue" step before "Goto VOICEMAIL" under transfer menu for all three options, but not quite sure if that is cause and solution for the problem. Could you guys take a quick look on attached script, I might be missing some part of picture here.
Thank you in advance,
Peter

Hi
Some things to check first:
1) Agents are not members of pickup groups - this is a common cause of such problems
2) Do the agents all receive calls sometimes? Are they all in the same partition? Verify that the UCCX CTI ports can call all of the agents...
3) Check the release notes : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf
There is an 'unsupported actions' section that lists things agents should not do on Page 15 onwards. Pickup is the most problematic of these, but others are very common causes of stuck-in-reserved and stuck calls.... far more common than scripting errors. If in doubt, disable the options (by removing pickup groups from their lines, and assigning a softkey set that doesn't include the listed keys) and see how it goes...
I've had a quick look over your script and see no major cause for concern.
Regards
Aaron
Please rate helpful posts...

UCCX 7.0(2) issues

I have upgraded the OS image to 2003 1.5a SR19, and installed the UCCX 7.0(2) yesterday, everything seems fine. But when I use the icd.aef by system default, the call routes between agents, and agent do not anwser, the call will be dropped automatically. It suppose hold the call, and go to IVR.
On the other hand, for the IPPhone agent URL, it shows HTTP 404 error. I did the procedure step by step others tried succeed
( - stop node manager
- delete the c:\program files\....\ipphone folder
-start the node manager
), but I still cannot fix the problem.
Is there anyone met the same issue?How to fix this?Is this a bug?

Taking a step back, what exactly do you mean by "
call routes between agents, and agent do not anwser, the call will be dropped automatically" ?
Are you saying that when a call comes in to the queue, it is bouncing around between agents, but no agent is able to answer the call, it just keeps moving around? Or is it doing something else? If you could detail how the call is presenting to agents that would be appreciated (i.e. call rings to agent for 10 seconds, no answer then call drops)
Also, for the IP Phone Agent, you said you are using a similar one to the other version that worked. What do you mean by that? That the address worked on the old system but not the new one? If that is the case, do you have a new IP address for the new servers? The IP should be the IP of the machine that has the desktop service running (active CCX box)

UCCX on UCS: Agent Recording through SPAN

Using UCCX on UCS and having issues with Agent Recording feature. Running latest release of UCCX.
Through RSPAN on a 4500 switch, we send the RTP streams to the UCCX which is on a separate vSwitch in ESXi.
Traffic is coming in (tested with WhireShark) but the recordings are empty. Wave file has correct length (in seconds) but there is no audio.
Anyone a suggestion? Setting in ESXi I'm missing?
Can't find this scenario in documentation (except Desktop Recording but that's no option) at all.
Many thanks
Sent from Cisco Technical Support iPad App

JT,
Make call is available in version 7, however there are some conditions tha have to be met before it will make the call for the agent. The first one being a possible concern if you don't want your agents in the Not Ready state.
From the link below:
For the IPC Make Call action to be successful:
The agent must be in the Not Ready state
There can be no call appearance present in Agent Desktop
The Make Call dialog box must be closed (if it is open, the action will close it)
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

UCCX 8x. - Agent Personal Queue Question - Dequeue to Overflow verses add secondary resource

All,
I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out .
I am thinking two options:
A. Dequeue to Overflow Queue
B. Adding a secondary agent assign skill level 10 to the Queue instead.........but the issue here is that this secondary agent belongs to another queue and would need to have a choice whether to answer calls from the other Queue.
What do you think is the best option?

What if you set queue priority better so the backup agent always answer this queue first and if it is empty he will answer the second queue till the other agent is available?

UCCX 7 Prompt playing issue

Hello everyone.
I have UCCX 7 SR 5 running with CCM 7.1.3. The issue is that 1-2 month ago I deployed a script that plays prompts, connects callersto the agents, etc..Yesturday we noticed that the strange things happen - some prompts does not play at all, some play with noice in the background. After uploading prompts again issue gets out. I wonder why it's happening and could happen again?
Tnx

Hi Ruslan,
Its always a better practice of refreshing the prompt \ grammer \script\ application management pages in case you do any changes to any one of them or referencing to these pages.
Checking the logs (MIVR\MADM) will give you a better idea why th eprompt was not getting played.
It usually doesn't happen, in case if you hit this again collect the logs (with the exact time stamp and call flow) and keep it aside so that you can follow it up with the Cisco TAC.
Hope it helps,
Anand
Please rate helpful posts !!

UCCX Web Chat agent login

Hi,
I am installing new UCCX 10.5 and SocialLiner 10.5
Having configured SocialMiner in UCCX with FQDN, having configured feed and campaign like in a few doc I saw
I cant' log into uccx agentdesktop nor in the CAD work site to agentdesktop.
I work with FQDN and I have install uccx and socialminer certificates on my laptop like it is shown on wiki doc.
Socialminer users are authenticated against AD and I can log my agents to socialminer. I can also log my agent on CAD
I have the error message '
Can any body help me ?

Hi,
Having turned around my issue for 2 days , having read a lot of documentation ou discussions all telling about certificates issues or browser version issues, I opened a case to the TAC.
In fact the problem was that you can use CAD and Finesse for web chat at the same time and Finesse was running on my server. We desacivated finesse on UCCX server and immediatly my user was able to log.
Thanks to Adam

CCMS Agent Issue in Central Monitoring System

Dear Guru's,
We are configuring the CCMS Agent in our landscape, while registering the CCMS Agent we're facing some issue.
CEN system - Only ABAP Stack - ECC 6.0 Ehp3
Target System - Double stack (ABAP + JAVA, Netweaver 2004s)
After completing the Visual Admin settings. Service file SAPCCMSR.99 has
been generated automatically. As per the help.sap the service file should
be SAPCCMSR.<Instance No.>, our instance no. was 00 but its was generated
with 99 (SAPCCMSR.99).
Two RFC has been created in Double stack system and one RFC has been
created in ABAP system.
RFC in ABAP system :
SAPCCMSR.HOSTNAME.00 - its not working
(Error Details, ERROR:program hostname.sapccmsr.00 not registered)
RFC in Dual-stack System :
SAP.CCMS.J2EE.SID - its working
SAPCCMSR.HOSTNAME.00 - its not working
(Error Details, ERROR:program hostname.sapccmsr.00 not registered)
While testing the Remote System Topology, we're getting communication
error.
In RZ21, Topology - Agents for Remote Systems - Display Overview, Agent
for SAP System SID tab, Agents for Remote SAP Systems, selecting the
available system (Dual stack system) and give Test Connection means
its throwing Error opening an RFC connection - SAPCCMSR.HOSTNAME.00
Could you please suggest, what we're missing.
regards,
Guna

Hi,
Thanks for your reply.
What your said was rite, but I'm unable to get J2EE (Java Stack) alert information in RZ20 of the same system, coz., its dual stack system. If we don't have any issue in Java means it should be updated in RZ20 of the same system.
In Dual-stack System:
RZ20 -> CCMS monitor sets -> SAP J2EE Monitor Template -> All Systems -> SID -> J2EE Engines, J2EE Applications, J2EE Log files... these are not updating here.
Could you kindly suggest for above issue.
regards,
Guna

Agent Issue In Obiee 11g

In OBIEE 11G, how to send automatically one email for different level users for having a look different data by agent?
For example:
One report architeture:
Region--------District---------Sales
Region 1------District1--------100
------------------District2---------200
Region 2------District3---------300
------------------District4---------400
One Level can have a look at data:
Region-----------------Sales
Region 1-------------300
Region 2------------ 700
Another Level can have a look at data:
Region--------District---------Sales
Region 1------District1--------100
------------------District2---------200
Region 2------District3---------300
------------------District4---------400
Is it possible to implement this requirement in OBIEE 11.1.1.6? Thanks.

Hi Satya,
Thanks for you help.
If I add this new users into one group in users table and send one email to group, it will no result. Message display as below:
Eventually succeeded, but encountered and resolved errors...
Number of skipped recipients: 0 of 0
AgentID: /shared/test/sad
Invalid subscribers skipped: weblogic
create table USEREMAIL
Logon VARCHAR2(50),
Display_Name VARCHAR2(50),
Group_Name VARCHAR2(50),
TimeZone VARCHAR2(50),
Language VARCHAR2(50),
Locale VARCHAR2(50),
Email VARCHAR2(50),
Email_Priority VARCHAR2(50),
Email_Type VARCHAR2(50),
Cell_Phone VARCHAR2(50),
Cell_Phone_Priority VARCHAR2(50),
Pager VARCHAR2(50),
Pager_Priority VARCHAR2(50),
Handheld VARCHAR2(50),
Handheld_Priority VARCHAR2(50)
Create table users(
USERID varchar2(50),
USERPASSWORD VARCHAR2(50),
GROUP VARCHAR2(50)
insert into useremail values
('kobe','kobe_xu','BIAdministrators','','','','[email protected]','H','HTML','','','','','','');
insert into users values
('kobe','123456',''BIAdministrator');
and create AUTHENTICATION block:
select USERID from USERS where USERID=':USER' NQS_PASSWORD_CLAUSE(and USERPASSWORD= ':PASSWORD')NQS_PASSWORD_CLAUSE
CREATE AUTHORIZATION BLOCK and set row-wise:
SELECT 'GROUP', USERROLES FROM USERS WHERE USERID=':USER'
Please help me to find the issue, thanks very much for your precious time.

Agent issue with 10.2.0.4 on RHEL 4 for single instance db.

Hi,
I had 2 instances that were not able to upload nor where they secure. For one of them which ran on port 5500, I was able to go through the forums and basically I ended up dropping the repository for that instance, and then I was able to secure the agent, and uploads were fine. Now I have one single instance that runs on port 1158:
[oracle@stdb7 bin]$ emctl status agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 27304
Parent Process ID : 27301
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 10:53:16
Started by user : oracle
Last Reload : 2009-05-12 10:53:16
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 56
Size of XML files pending upload(MB) : 2.44
Available disk space on upload filesystem : 70.15%
Agent is Running and Ready
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent successfully stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
clearstate failed with ret=-10
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl start dbconsole
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
http://stdb7XXXXorg:1158/em/console/aboutApplication
Agent Version : 10.1.0.6.0
OMS Version [oracle@stdb7 bin]$ emctl status agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 27304
Parent Process ID : 27301
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 10:53:16
Started by user : oracle
Last Reload : 2009-05-12 10:53:16
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 56
Size of XML files pending upload(MB) : 2.44
Available disk space on upload filesystem : 70.15%
Agent is Running and Ready
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent successfully stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
clearstate failed with ret=-10
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl start dbconsole
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
http://stdb7XXXXorg:1158/em/console/aboutApplication
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 25197
Parent Process ID : 25194
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 11:25:33
Started by user : oracle
Last Reload : 2009-05-12 11:25:33
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 66
Size of XML files pending upload(MB) : 4.18
Available disk space on upload filesystem : 70.14%
Agent is already started. Will restart the agent
Stopping agent ... stopped.
Starting Oracle Enterprise Manager 10g Database Control .... started.
Logs are generated in directory /dsk0/oracle/stdb7XXXXorg_dhqprd/sysman/log
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent is Not Running
[oracle@stdb7 bin]$ emctl unsecure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Checking Agent for HTTP... Done.
Agent is already unsecured.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent is already stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet.. : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 25197
Parent Process ID : 25194
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 11:25:33
Started by user : oracle
Last Reload : 2009-05-12 11:25:33
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 66
Size of XML files pending upload(MB) : 4.18
Available disk space on upload filesystem : 70.14%
Agent is already started. Will restart the agent
Stopping agent ... stopped.
Starting Oracle Enterprise Manager 10g Database Control .... started.
Logs are generated in directory /dsk0/oracle/stdb7XXXXorg_dhqprd/sysman/log
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent is Not Running
[oracle@stdb7 bin]$ emctl unsecure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Checking Agent for HTTP... Done.
Agent is already unsecured.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent is already stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet..
So, with this one instance and agent, I keep going in loops with the same 2 errors:
1. EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet..
2. The OMS is not set up for Enterprise Manager Security.
I even followed related messages on the forums here to try to resolve the issue, but this did not work:
'- emctl stop agent
- delete all files in $AGENT_HOME/sysman/emd/upload and $AGENT_HOME/sysman/emd/state
- emctl clearstate agent (this should delete all state files but sometimes it is not enough, but I experienced that it is better to use this command after deletion of the files)
- emctl secure agent (and specify the password on demand)
- emctl start agent'
Any advice or help on HOW to secure this instance's agent and get it to upload would be greatly appreciated.
Edited by: user611572 on May 12, 2009 9:11 AM
I guess I solved my own issue, however I basically had to drop and recreate the repository and grid control for the instance, thus loosing over 3300 XML files, but now the agent is working and the server is running secure. I simply did:
emca -config dbcontrol db -repos recreate
And answered all the questions... I am wondering if the 3300+ xml files I deleted by following some guy's response in a similar thread was necessary, and if it was not, I wonder if I would have been able to upload all of the files after executing and rebuilding....

Since you have dropped the repository thats why it was needed to deleted the previous files

UCCX 7.X - Agent Issue

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