UCCX 7.x - Agents phone rings only once then rings at next agent.

Our Help Desk is using a very simple UCCX app. Basically the script checks to see if any agent is 'logged in' and 'ready' and if so rings that agent immediately. If agnets are 'logged in' but all are 'not ready', the call goes to queue. If no agents are 'logged in', the call goes directly to a voice mail box. The problem I'm having is that occasionally (haven't been able to develop a pattern) there will be multiple agents 'logged in' and 'ready', the call will ring on an agent's phone one time and as they pick it up it rings to the next agent's phone instead. Calls are getting handled, but it appears there is a RNA for the first agent. Any ideas?
Thanks,
Mel

This sort of thing usually needs to turn into a TAC case to review logs of the problem actually happening. A few thoughts though:
Communication with CAD is flaking out and the MIVR engine is being told the agent isn't available all of a sudden. Windows/PC-side firewall?
The version of CCX doesn't support the CTI Manager/TSP version running on CUCM. Are the versions listed in the CCX compatibility matrix? If not all sorts of strange CTI behavior can occur.
Does the ACD DN follow all the rules? For example, no CFNA/CFB to voicemail, max call/busy call triggers of 2/1, no hold reversion, etc.
Are you running the latest CCX 7 release? Never discount the possibility of a bug.
Please remember to rate helpful responses and identify helpful or correct answers.

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"rustykat" <[email protected]> wrote in
message
news:ei63ds$dv9$[email protected]..
>I am building a vacation rental website (like there needs
to be another one
> LOL) I am building my SQL database right now but i
believe it will be
> easier
> if we display it better. What I want to do is display
the rental listings
> only
> once in a list. Example:
>
> Listing 12345 with pool in Orlando Florida
> Listing 34567 on golf community in Orlando Florida
> Listing 98765 Waterfront in Ft Lauderdal Florida
>
> I want a page to show before the listings so you would
see
>
> Ft. Lauderdale (1)
> Orlando (2)
>
> When you click Orlando (2) then you would just get just
Orlando listing to
> make navigating more simple.
>
> You can see a sample on
>
http://www.vacationrentals.com/vacation-rentals/Florida.html
(hope the
> sample
> link is ok to use)
>
> Thanks for the Help
>
>

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if helpful Rate

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Caller hits the Select Resource Step and an Agent is selected
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Agent Ring No Answers
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I hope that's helpful, even though it's counter to what you requested.
Anthony Holloway
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