UCCX 8.0(2) - As identify that the call is stuck in the queue

                Hi Guys,
My Customer complain that there are any Agent Ready, but, any calls are statying stuck in the queue. I read the documentation about the Cisco Site and the forum below, but, not is clear for me.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf
https://supportforums.cisco.com/message/3070648#3070648
I would You like understand as identify that the calls really is stuck in the queue? Anybody explain for me
Thanks a lot,
Wilson

Are ALL calls stuck in queue and never reaching an Agent?
Or is Supervisor Desktop just showing 1 or 2 calls "stuck" in queue, but most regular calls reach an agent?
Also what specific version are you running? There were some bugs in early 8.0(2) releases about calls showing in queue that weren't really there.  If however your problem is real callers not reaching agents, it probably sounds like a skill or resource group problem.
Tom

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