UCCX 8.0.2 - Call in stuck with Agent status ready

Hi Guys,
I would like know what is the best log about RTMT I can use to analyze the calls stayed stuck with agent. Was verified in Real Time Report that there are agent available (state ready), but, the call was transfered for queue.
Thanks
Wilson

To find the root cause of stuck calls you need to Check MIVR/CCX engine logs
below is the link to read MIVR/CCX engine logs
http://docwiki.cisco.com/wiki/Guide_to_reading_MIVR_logs_for_Telephony_Issues_-_ICD_Call_Flow
I hope this will help

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Async call gets stuck with pending status

Hi,
I am working on Tasklayer where need to invoke Async. call, the .bpel file has Invoke activity and below that it has pick activity with branches one for OnMessage and another is also OnMessage but, this is for fault. Now, when it invokes the Async. what i see in the instance is that the OnMessage activity gets stuck in Pending status, it doesn't proceed further. Kindly let me know if any one has faced similar issue.
Thanks & Regards,
Sanjay

Hi Sanjay,
you are saying that u r calling an asyc process.
So as an async process do not send the response back to parent through same port, you have to send the fault back to parent by invoking it(parent).
Here you can send the fault by using existing callback port otherwise you can define separate port for fault can send through that(you have to do it in WSDL).
So here for the first case no need to have the pick as u r getting both success and fault through same port. If you are going for separate one you have to have pick(one for success and other for faulted one)
So as Steven said you have to have a catch and invoke to send the fault back to parent.
Regards
PavanKumar.M

Sync Group Stuck with "processing" status

I have a sync group that is stuck with "processing" status since 23/12/2014. Can this be solved from backend?
Status
Processing
LAST SYNC
23/12/2014 10:05:34
Sync Group ID
73d5bd9d-33ec-47cc-8808-df5c0504523e_West Europe
Location
West Europe
Subscription Name
Compass Cloud
Subscription ID
cb1e8791-b516-421b-898a-65f09794b512
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Client Wins
Thank you for your help.

Hi SiggeWynant,
Thanks for your information about the subscription ID and Sync Group ID. The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for
understanding and support.
Thanks,
Lydia Zhang
Lydia Zhang
TechNet Community Support

UCCX 8.0.2 Call in Stuck

Hi Guys,
My Customer had the sporadic problem with call in stuck. There were Agent in status Ready, but, the call stay in the queue. What is the log about RTMT is more recommended to collect and verify the fail? Or are there another way of verify the problem?
Thanks,
Wilson

To find the root cause of stuck calls you need to Check MIVR/CCX engine logs
below is the link to read MIVR/CCX engine logs
http://docwiki.cisco.com/wiki/Guide_to_reading_MIVR_logs_for_Telephony_Issues_-_ICD_Call_Flow
I hope this will help

Item got stuck with the status of "Ready to Release"

I have one iten with huge quantity in Sales order.. i have transacted it.. but now there is some change in qunatity .. so now i am trying to backorder this line, now when i back ordered the line... some of it`s items got stuck in the status of Ready to Release status... i have released the sales order 3 times still it`s status is not changing.. can you tell me how to solve this issue.. i want to back order the line, which is stuck in the status of Ready to Release status...it`s little urgent...
Thanks

Hi,
Are there any ship sets? Is the order or order line on hold?
How are you releasing these order lines: from Transactions form or from Release Sales Order Form? If you are using transactions form, what is your default staging sub inventory? Is your item enabled to be transacted in this sub inventory? Is the sub inventory under locator control? If so, have you defined a default stage locator?
If you are using Release Sales Order Form, in folder Order, did you change the order parameter from “Unreleased” to “All”? Is Prior Reservations Only checked? If so, uncheck it. If it is checked; only orders with reservations will be released.
Regards,
Ketter Ohnes

What should be done in UCCX for routing a call to a specific agent in a resource group ?

Hi guys,
I have yet another issue which is currently being faced by me the issue is that I have a UCCX 8.5, CUCM 8.5 and user tells that when dialling a particular extension a call needs to get routed to a specific group of agents and specifies that it should land to a particular agent first if the agent is not free it should land to any other agent in that specific skill group. But i also see that the particular DN is mapped to an clientname in UCCX this i confirmed by checking the clientname.xml file in UCCX. Now my question what actions are need to be taken to
1. when the DN is dialled after dialling the TFN the particular agent should get the call if the agent is available. (All agents are using Extension Mobility).
2. If the agent is not available the call should be routed to any other agent in the same resource group.

If using resource groups (as opposed to skills-based routing) you would modify the CSQ to use a Linear selection criteria. Following that you just order the resources with the most-preferred resource being at the top of the list.

OpenScript Test run from OTM is stuck with Running Status

Hi! I am trying to run OpenScript scripts from OTM but when running them, it does not do anything. OpenScript is not launching. The status is fail.
I stopped the Oracle Application Testing Suite Agent Service and configured it to Manual. I followed the rest of the instructions on how to get OTM to run OpenScripts.
At the run history it show summary as: schedule.execution.error.agentconnectfail
Please help! very much appreciated!

Hi,
Check whether port 9001 is open in client and server machine
Regards,
Deepu M

UCCX presented, Abandoned & handled calls

Hi All,
I need to submit exact count for UCCX presented, Abandoned & handled calls to my management,
But in UCCX historical reporting,
I found diffeernt total number for total presented, Abandoned & handled calls for same durration,
Kindly suggest which report should I refer for the exact count for perticular CSQ,
so that total UCCX presented, Abandoned & handled calls will matched with the total calls handled by agents.
Thankx
Deeeps

Sorry, but that would be impossible given that scripting changes reporting metrics.
Take for example a script where you queue a caller in two queues simultaneously, and then your caller is handled by one of them. They both will be marked as presented, only one as handled, and the other as dequeued. Is that two calls or one? You wouldn't no based on counts alone.
You have to understand your scripts in order to understand your reporting. Unless you were willing to share your scripts and call flows with all of us, the best we can do is guess.
Sorry for the bad news, but that's how it goes.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

Users stuck with Create User 'provisioning' status

Gurus
I have a simple GTC connector which pushes users via SPML to a webservice
sometimes some of the users got stuck with 'provisioning' status
The form is pretty straightforward
Userid
Container
objectclass
If I manually retry the task it succeeds
How do I trigger automatic retry (i have more than 12000 users)?
oimlove
Edited by: user12269871 on May 11, 2010 1:33 AM
Edited by: user12269871 on May 11, 2010 1:33 AM

Thank you
Problem was solved.

Sessions get disconnected with a STATUS 26

I'm running Solaris 10 x86 update 5 will all patches that smpatch said were available and Sunray Software 4.0 with patch 127554.-03. All this is running on an X4150 within ESX 3.5. The DTUs seem to run fine after anywhere between 4 hours to 3 days and then they goto a STATUS 26. I utswitch'd over to this new sunray server so power cycling my DTU only brings me back to my original sunray server that runs fine (solaris 10 x86 update 2, sunray software 4.0 no patches). When i attempt to utswitch back to the new sunray server, i get stuck with the status 26 again. The only way i can log back into the new sunray server is to do a utrestart -c on the new sunray server. Something to note is I only have 2 sunray2 FS DTUs connecting to this new sunray server and they both DON'T get status 26s at the same time.

We have a set of 7 servers (heterogeneous hardware) all running Solaris 10 on a patch level not older than three month.
Three of them seem to cause no problems at all (classic UltraSPARC platforms).
Another also seems not involved though it's differetn hardware (SunFire X4100, AMD Opteron)
Two occasionally cause this 26D problem (T1 processors)
And the last one immediately and always "hijacks" all DTUs and then lets them starve. (T6320 blade module, T2 processor)
Even after putting raysrv7 to offline and stopping the ray services there are still a couple of Xnewt processes occupying DTUs.
When I do a pstack to one of them it does not look sound with respect to the arguments of pollsys or WaitForSomething.
We did not yet apply patch 127554-05, but as far as what I'm reading here it does not really sound promising to do so.
root@raysrv7 1# ps -ef|grep Xnew
root 13448 13371 0 15:23:06 ? 0:01 /opt/SUNWut/lib/Xnewt :34 -nobanner -auth /var/dt/A:34-gJayhA +bs
root 22379 22359 0 15:42:48 pts/3 0:00 grep Xnew
root 13824 13371 0 15:23:07 ? 0:01 /opt/SUNWut/lib/Xnewt :25 -nobanner -auth /var/dt/A:25-pJayhA +bs
root 13638 13371 0 15:23:07 ? 0:01 /opt/SUNWut/lib/Xnewt :28 -nobanner -auth /var/dt/A:28-mJayhA +bs
root 14116 13371 0 15:23:08 ? 0:01 /opt/SUNWut/lib/Xnewt :22 -nobanner -auth /var/dt/A:22-sJayhA +bs
root 13549 13371 0 15:23:07 ? 0:01 /opt/SUNWut/lib/Xnewt :30 -nobanner -auth /var/dt/A:30-kJayhA +bs
root 15244 13371 0 15:23:10 ? 0:01 /opt/SUNWut/lib/Xnewt :7 -nobanner -auth /var/dt/A:7-BJayhA +bs
root 13381 13371 0 15:23:06 ? 0:02 /opt/SUNWut/lib/Xnewt :39 -nobanner -auth /var/dt/A:39-bJayhA +bs
root 14833 13371 0 15:23:09 ? 0:01 /opt/SUNWut/lib/Xnewt :16 -nobanner -auth /var/dt/A:16-yJayhA +bs
root@raysrv7 2# pstack 13448
13448: /opt/SUNWut/lib/Xnewt :34 -nobanner -auth /var/dt/A:34-gJayhA +bs
ffffffff7e2d9c2c pollsys (ffffffff7fff69c0, a, ffffffff7fff7280, 0)
ffffffff7e273bf0 pselect (a, ffffffff7fff69c0, ffffffff7e444710, ffffffff7e444710, ffffffff7fff7280, 0) + 1f0
ffffffff7e273f94 select (ff, 10043df08, 0, 0, ffffffff7fffd390, 1005f4d58) + a0
000000010009e308 WaitForSomething (ffffffff7ffff450, 1, 1005df480, 1003baa00, 1003b1600, 1003baa00) + 5d0
00000001000d9d0c Dispatch (4800, 1, 1004d6978, 0, 10043ffa8, 4800) + 33c
00000001001055b8 main (5308, 1003bb874, 1004d6630, 1003b1600, 1005f3cb8, 1005f3cb0) + 930
000000010003c2bc _start (0, 0, 0, 0, 0, 0) + 17c
Any suggestions? Any help? Or is this a dead thread?
Regards
Karl

HT1212 My ipad mini has been crashing a lot recently so I started a system reset. However, it's now stuck with the progress bar less than a quarter gone: this has been the case for several days now. I have tried resetting from itunes but it needs the pass

Now it's stuck with the progress bar less than a quarter full. I have also tried resetting through itunes which works right up to the point where itunes states that it needs the passcode to be inputted into the ipad to connect to it. At which point it then sticks at the same progress bar point. HELP!! please, this ipad is really important to my work.

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

Stuck with Foreground and Background processing in Workflow

Hi All,
I have a BDC that is acting as a method in the Business Object. The requirement is something like this: The scenario is in the Utilities System. When a customer pays a security deposit a PM (Plant Maintanence) Service Order has to get created automatically in the background. I have a BDC for creating the Service Order but the thing is that if I make that task which runs the BDC as foreground and give the agent assignment it works absolutely fine and the service order gets generated, but if I make the same task as background the Service Order does not get created. I am heavily stuck with this issue.
Has anybody encountered the same issue ?
Best Regards,
Sudhi

Sudhindra,
Are you checking for errors after the BDC Call Transaction? What I normally do is to use the Messages into option of the BDC call and return the messages to the Task Container in case of errors.
Reasons why the method does not work in background is possibly due to authorizations or the WF-BATCH user being not known to the PM system. For instance when I create PM notifications in WF in background, I have to translate the WF initiator's user id to their Personnel Number for the Resp. Person field. If in your workflow the prior step to creating order is a dialog step, you can also try the Advance with dialog option on the background step.
Cheers,
Ramki Maley.

Stuck with problems and no help

hi,
We are stuck with the following set of problems. Repeated entries to this forum have not fetced any response. If anybody can help us on any of these issues, please reply -
1. We are not able to define any custom validator. We made our own validator that extends CompareValidor, but when we try to apply this rule to an attribute in the validation tab, we get the error - "no properties defined". Do i need to do something else besides creating a new class that extends CompareValidator and then writing my own code in the vlaidate method.
2. While deploying our jspApplication on java web server, we are getting the message "error - null". The details are as mentioned in the Topic 'can anyone help!!!' that has been posted by Prabhdeep ().
3. I have two tables, Customer and address. There is no FK between them (there cannot be because address is shared between many entities). In the address, i have 2 fields, BpType and BpId. BpType will contain 'C' to identity that this address is for a customer and id will have the customer id. In jdev 3.1, i have created entity and view objects for the 2 tables. also, i have made a view link. i need to put the condition Address.bpid = customer.customeid and address.bptype = 'c'. but it is not letting me put the second part of the condition. the chk on id works fine. as soon as i add a chk on type and test the application module, then while insertion of address i get the following error - "set method for BpType cannot be resolved".
4. I have made a jsp appl based on bc4j. now, i need to put a check on any entity in such a manner that if the check fails, my jsp should ask the user that an exception is occuring and does he want to save even with the exceptional data. if he says yes, i want that the same entity should now save the data without giving an exception. How do i achieve this interaction between my entity and my jsp.
Thanks a lot for any help,
Aparna.

I will answer Question #3:
I'm not sure if I understand exactly what is
happening. At first I thought you meant that you couldn't even add the second part of the association clause. But, later it sounds like you were able to add the second part of the clause (namely "address.bptype =
'c'") and that you are experiencing some runtime error.
Assuming the latter (that it is a RT problem), I take it this
"...cannot be resolved" error is the error with code 27020.
Under normal error conditions, you shouldn't get this error. Something "unusual" (or unforeseen by us) is happening if you are getting this error. Anyway, if you wrote your own client code, you should wrap a try/catch block around it, pick out the detail exception, and see what's going
on. See the example code below:
try
... make call that causes the exception ...
catch(oracle.jbo.AttrSetValException ex)
// Print stack trace for the outer ex
ex.printStackTrace();
// Get the inner exception
Object[] details = ex.getDetails();
if (details.length > 0)
Exception innerEx = (Exception) details[0];
// Now, print the inner exception's
// stack.
innerEx.printStackTrace();
This will help shed some light on the exception and the cause of it.
John - JDeveloper Team

Stuck with my phone :(

Hell started once I joined Verizon. Joined my sister plan to bundle up and supposed to save money. Went to the store and left happy thinking we got a great service. My sister gave me her Iphone 4 and she upgraded to the Iphone 5 and that was that everything was supposed to be dandy carried over with insurance plan and everything. Load and behold out first bill comes, notice it was about 20$ more than the verizon guy said it was going to be. We later figured out that he explain the prices a bit off but that fine he did a little mistake, we try to call customer service and tell them nothing they said he was right but said and wrote down wrong info. They did nothing so we lived with it, thinking oh well that 240 dollar we wont be able to get back. Then another hit to the face, they never carried over my sister insurance to the new line. So now I just stuck with a cracked phone and sadness from a company full of lies. They wouldn't ever offer the new contract deal for the new phone I need, contract was start less that 4months ago. I will most likely just cancel the line and take the 200 dollar hit and go back to t mobile, will end up being the same price as buying a new one from Verizon. Just had to vent.

Why would they give you a new contract when you are only four months into your first one? Imagine if they did allow this, and let you tack an additional two years on your existing contract. You would now be bound to a 40 month contract with the device you picked. Then add another two years when that phone breaks...you could be in contract with Verizon for a LONG time if this was allowed. It doesn't make sense, so Verizon simply doesn't offer it. It sounds like your sister took advantage of you, adding a line so she could upgrade early, leaving you with an old phone and no options. I would suggest finding out when her upgrade is and use that when you can, and In the meantime, buy a used phone if yours is no longer functioning correctly.

UCCX 8.0.2 - Call in stuck with Agent status ready

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