UCCX 8.0.2 - error while handling the request

Hi Guys,
My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem?
Thanks,
Wilson                 

I saw this before on 8.0.2, I had to delete the prompt/script/document and the upload it again (instead of overwriting it). I believe this was fixed in SU4.
Edit: this is the bug id - CSCtq23837 (unable to overwrite scripts) - resolved in 8.0(2) SU4
Brian
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java.lang.reflect.Method.invoke(Method.java(Compiled Code))     at com.sap.ip.bi.util.MethodInvoker.callMethod(MethodInvoker.java:101)     at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:410)     at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:325)     at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processCommand(CommunicationProcessor.java:144)     at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandInternal(Page.java:1418)     at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandSequence(Page.java:1713)     at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:2424)     at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:1977)     ... 38 moreCaused by: com.sap.ip.bi.deploytime.BIBaseRareSystemException: BI runtime subsystem error: Retrieve MetadataResources 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com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:144)     at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)     at com.sap.ip.bi.base.application.service.RfcService.fillMessages(RfcService.java:221)     at com.sap.ip.bi.base.application.service.RfcService.doPostProcessing(RfcService.java:171)     at com.sap.ip.bi.base.application.service.rfcproxy.impl.RfcFunction.execute(RfcFunction.java(Compiled Code))     at com.sap.ip.bi.deploytime.service.validation_metadata.impl.ValidationMetadataService.getTransformData(ValidationMetadataService.java:53)     at com.sap.ip.bi.deploytime.metadataresourcecache.MetadataResourceCache.initialize(MetadataResourceCache.java:196)     ... 62 more
    Regards,
    Ravi.M

    hi,
         Any suggestion for the above query.
    here i am using federated portal concept,once i am opening this report in the portal only i am facing the above problem.
    Regards,
    Ravi.M

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