UCCX 8.0(2) SPAN/RSPAN based VOIP Monitoring

Hi Alll,
UCCX 8.0(2) High Availability (both servers are co-located in data center, where agents and supervisors are in building across the street over fibre)
SRND for UCCX 8 describes that it supports SPAN and/or RSPAN based voip monitoring, which is a requirement for my client as they have CAD Agents running on Citrix thin client and Supervisors on Thick client PCs.
However I am struggling to find a way to achieve this solution for my client with UCCX 8.x, UCCX 7 we would not have had this problem as you can configure 2nd NIC adaptor on UCCX server to be configured as VOIP Monitoring server port/IP under PostInstall and sniff all traffic for all Agent phone devices as configured under CDA.
Desktop Monitoring is not supported for thin client environment. Customer may eventually purchase QM/WFM, but for now we urgently require the essentials of agent monitoring on UCCX.
Please has anybody successfully had this configuration described above achieved? or have any ideas?
Thank you,
Yavuz

Have you been able to get a response to this post? I am running into the exact same issue with an upgrade to UCCx 8.0. SPAN on the 2nd NIC isn't allowed, and now the customer has lost functionality.
Thanks,
Ben

Similar Messages

UCCX 8 VOIP Monitor Subsystem - Out of Service

All,
Upgraded CCX 701(SR5) to CCX 8.0.2 Premium HA enabled. Both Servers were IN SERVICE. Did a Patch upgrade to UCCX 8.0.2SU1. Noticed that VOIP Monitor Subsystem on both servers showing as OUT OF SERVICE. Downgraded to CCX 8.0.2, still get this Subsystem OUT OF SERVICE.
From RTMT, it shows the following error:
%MIVR-SS_VOIPMON_SRV-3-VOIP_OPERATION_ERROR:VOIP Subsystem Operation Error: Module Name=LRMConnection.readMSG, A specific description for a trace=erroris: ,Exception=java.io.EOFException
Anyone kows how to fix this problem???
Thanks.

Hi all,
I had this same problem and similar/same versions.
Restarting Cisco DESKTOP VoIP Monitor Service (on sub - which had VoIP Monitor Service showing 'OOS') made no impact. I don't think there is any real relationship between DESKTOP VoIP monitor service and VoIP monitor service?
Anyway, restarted the same service on Pub - no change.
Tried restarting various sub services including CCX Engine - no change.
I found I had to restart publisher Cisco Unified CCX Engine, then go to sub and do the same once pub was back to all 'in service'.
I then found that my sub's 'Log Manager' under 'Cisco Unified CCX Serviceability' had gone to PARTIAL SERVICE.
I restarted 'Cisco Unified CCX Serviceability' on sub - which had to be done via CLI.
It appeared to restart no issue - but refreshing the list of services in the GUI several times - it still was in PARTIAL.
Restarted Sub appliance (bounced the server) from CLI, after reboot - all services were back up and IN SERVICE.
Thankfully I didn't have to restart my Pub - all services... IN SERVICE on pub & sub
Resolved.
PS. No calls were dropped for us.

UCCX7 Server based recording/monitoring

I have looked and looked and I can't find a single bit of documentation that has all the steps for setting this up?? Is there such a thing can anyone point me in the right direction?
Thanks!!

To let the UCCX server do all the recording do the following:
1. Enable the 2nd NIC on the UCCX server.
2. Setup a SPAN port on the switch that you will plug this 2nd NIC into and let the SPAN port monitor the voice VLAN.
3. Plug in the 2nd NIC into the SPAN port.
4. Run c:\program files\cisco\desktop\bin\postinstall.exe on the UCCX server.
5. In the VoIP monitor service section Select the 2nd NIC from the dropdown when it asks which NIC should be used for monitoring and recording. Then apply and exit.
6. Restart the VOIP Monitor Service.
7. In the Desktop Administrator. Set the default VoIP Monitor server to the local UCCX server. (In V7 of UCCX this is done in the web browser desktop admin tool)
Recall that SPAN is local to the switch and/or layer 2 LAN that the switch is connected to. You may need to enable RSPAN if you have a layer 3 link. For best results, put the UCCX server and the agents are on the same layer 2 LAN / VLAN.

SPAN/RSPAN issues

Hi All,
I'm looking in to a problem regarding slow response to a file server, post implementation of RSPAN source changes.
SCENARIO
The LAN is a stack of 2/3 3750's on each floor, with a data Vlan per floor and a network wide voice Vlan 300. These access switches are gig fibre connected to two core switches, 6506's. Nortel IP handsets have been deployed and the voice Vlan 300 is being SPAN'ed to record to an IP voice recorder server. No problems there.
However, now there are Softphones deployed on various PC's and in order to facilitate staff relocation throughout the building, WITHOUT having to reconfigure any switch ports each time, the Data Vlan on each floor has also been specified as a source.
Having put additional config in to capture the data Vlan, there appears to be slow response when accessing a file server on a different Vlan. A ping -t that runs while copying a file to the Win 2003 file server actually drops and the copy hangs. If you try this again having either suspended the access switch RSPAN or shifting the file server to the other core switch, it seems to be OK and the difference in the ping response is very apparent
QUESTION
Has anyone come across any performance problems such as this and if so could you shed some light please?
Here's the config from only one of the floors:
DATA Vlan 112
VOICE Vlan 300
Remote SPAN dest Vlan 30
monitor session 1 source vlan 112 , 300
monitor session 1 destination remote vlan 30
Here's the config from the core switch where the voice recorder sits;
interface GigabitEthernet4/2
description *** SPAN destination for Witness CSS01 NIC 1 ***
no ip address
speed 100
duplex full
switchport
spanning-tree portfast
monitor session 1 destination interface Gi4/2
monitor session 1 source remote vlan 30
Kind Regards
Ali

Hello Ali,
I expirienced trouble with 3750 using 1000-BASE-SX and 1000-BASE-LH lasers that gave poor peformance with file transfers.
This was the case on switches that had MLS QoS enabled for IP phones.
The symptoms are described in bug toolkit CSCeg29704. There is a workaround. Upgrading to 12.2(25)SED or higher resolves the problem.
Release Notes
After enabling QOS on 3750 and 3560 switches, certain application (mostly bursty
and TCP based) experience significant performance degradation due to unexpected
packet drops on some of the egress queues.
This is due to initial default egress queue threshold settings
(when qos enabled) not optimized for this type of traffic pattern.
This initial default queue threshold settings (when qos enabled)
thus need to be changed to accommodate these traffic.
Workaround:
Tune the egress queue thresholds parameters to
allocate more to the affected queues.
Specifically, egress queue 2 thresholds need to have the following settings:
Thresholds1 = 200
Thresholds2 = 200
Reserved = 50
Maximum = 400
e.g.
mls qos queue-set output 1 threshold 2 200 200 50 400
mls qos queue-set output 2 threshold 2 200 200 50 400
HTH
Leon
* Please rate useful posts.

Cisco UCCX VOIP Monitoring Issue

Hi there,
We got a customer with Cisco CUCM 8.5 and UCCX 8.5. We have configured SPAN Port VOIP Monitoring for Agent/Supervisor. When Agent is talking, the Supervisor can click on button to hear the conversation. It takes 5 or 6 seconds till we hear the agent conversation.
I hope someone got any idea why it's taking 5 or 6 seconds till we hear the actual voice.
Thanks.
Regards,
Ysana

You don't say if this is UCCX or Enterprise
Make sure your jtapi user has "Standard CTI Allow Call Monitoring" set under permissions.
If this is UCCX then it should have set that permission when it created the jtapi user, Enterprise you will need to set it
Graham

Ip SLA RTP based VOIP Operation - To find out MOS value

Hi All,
I am new to VOIP. We are trying to find out the MOS value in our VOIP network. For that we thought of using IP SLA RTP Based VOIP operation to get the MOS values. http://www.cisco.com/en/US/docs/ios/12_4t/12_4t4/htrtpvip.html
I ve used 3825 with NM HDV module with 3 DSP as SLA originator and AS 5400 XM as SLA responder.
But i'm not getting the MOS values,
show ip sla statistics shows that the operation failed due to Format Failure.
I ve attached the config of my 3825. Kindly go through it and advise if any changes to be done.
In AS 5400 XM there is no special config related to this. I ve enabled only " IP SLA RESPONDER"
Error message:
LAB-3825-R6# sh ip sla stat
Round Trip Time (RTT) for Index 1
Type of operation: rtp
Latest operation start time: *05:04:58.707 UTC Wed May 14 2008
Latest operation return code: Format failure
Latest RTT (milliseconds): 0
Source to Destination Path Measurements:
Interarrival Jitter: 0
Packets Sent: 0
Packets Lost: 0
Estimated R-factor: 0 MOS-CQ: 0.00
Destination to Source Path Measurements:
Interarrival Jitter: 0
Packets Sent: 0
Packets Lost: 0
Estimated R-factor: 0 MOS-CQ: 0.00
Operation time to live: Forever
Operational state of entry: Active
Last time this entry was reset: Never
LAB-3825-R6# sh ip sla stat aggre
Round Trip Time (RTT) for Index 1
Type of operation: rtp
Start Time Index: *05:06:21.019 UTC Wed May 14 2008
Number of successful operations: 0
Number of operations over threshold: 0
Number of failed operations due to a Timeout: 0
Number of failed operations due to a No Connection: 1
Number of failed operations due to an Internal Error: 5
Number of failed operations due to a Sequence Error: 0
RTT (avg/min/max): 0/0/0 ms
Source to Destination Path Measurements:
Interarrival Jitter (avg/min/max): 0/0/0
Packets Sent (avg/min/max): 0/0/0
Packets Lost (avg/min/max): 0/0/0
Estimated R-factor (avg/min/max): 0/0/0
MOS-CQ (avg/min/max): 0.00/0.00/0.00
Destination to Source Path Measurements:
Interarrival Jitter (avg/min/max): 0/0/0
Packets Sent (avg/min/max): 0/0/0
Packets Lost (avg/min/max): 0/0/0
Estimated R-factor (avg/min/max): 0/0/0
MOS-CQ (avg/min/max): 0.00/0.00/0.00
Any help is greatly appreciated.
thanks in advance.

Hi,
AS 5400 cannot be used even as SLA responder for RTP probe. Thats the reason i got the Format Failure error. We can view the type of SLA Probes the router supports by issuing the following command:
sh ip sla application.
for eg below is what i ve taken from AS 5400
sh ip sla application
IP Service Level Agreements
Version: Round Trip Time MIB 2.2.0, Infrastructure Engine-II
Time of last change in whole IP SLAs: 10:48:00.737 IST Tue May 20 2008
Estimated system max number of entries: 49625
Estimated number of configurable operations: 49608
Number of Entries configured : 17
Number of active Entries : 17
Number of pending Entries : 0
Number of inactive Entries : 0
Supported Operation Types
Type of Operation to Perform: dhcp
Type of Operation to Perform: dlsw
Type of Operation to Perform: dns
Type of Operation to Perform: echo
Type of Operation to Perform: frameRelay
Type of Operation to Perform: ftp
Type of Operation to Perform: http
Type of Operation to Perform: icmpJitter
Type of Operation to Perform: jitter
Type of Operation to Perform: pathEcho
Type of Operation to Perform: pathJitter
Type of Operation to Perform: tcpConnect
Type of Operation to Perform: udpEcho
Type of Operation to Perform: voip
IP SLAs low memory water mark: 68416281
chnmgw1#
Hope this will help others looking for RTP based VOIP operation..

UCCX 10.5 HA, Silent Monitoring, no devices under CDA VoIP Monitoring Device

Hi
I'm configuring Silent Monitoring, but in UCCX CDA under Settings: Services Configuration > Multiline, Monitoring & Recording > VoIP Monitoring Device, there are no devices.
Note: I have CAD agents setup with IP Phone working properly. UCCX is "IN SERVICE", Cisco Desktop VoIP Monitor Service "IN SERVICE"
UCCX 10.5.1.10000-24
Let me know if someone had the same issue.
Regards
Carlito

Hi Carlito,
you need to agregate IP Phone that you want to monitor to RmCm User (Application user), in "Device Information/Controlled devices", and save.
Let me know if this information could help you.
Regards,
Caosfox

SPAN RSPAN Monitoring Software

Dear Experts,
Looking for SPAN/RSPAN like solarwind / Ciscoworks.
Which can generate reports
Manage Graphs
Create Custom Reports
Any good software please advice...
Jawad

For SPAN/RSPAN/ERSPAN/NETFLOW and some similar traffic analysis and graphical represntation of such data is done using using Cisco' Hardware/Software - Network Analysis Module, aka, NAM.
However for SPAN/RSPAN and other feature you need to be selective on which NAM would suite you. You can check NAM Deployment guide to explore different NAM options.
For more details you can check :
http://www.cisco.com/en/US/products/ps5740/Products_Sub_Category_Home.html
NAM Deployment Guide:
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/white_paper_c07-505273.html

VoIP Monitor in UCCX Admin

Hi,
We have made some changes in our environment such as CUCM upgrade etc and i have just come to configure two new agents in VoIP monitor and i get error reading from directory services.
We have updated the JTAPI client, rebooted the server etc and are now stumped.
Anyone got any ideas, we checked the logs and event viewers too.
/Jon

Jon,
The biggest thing I see is that your UCCX version (5.0(2)SR2 is not compatible with CUCM. We only support CUCM 6.0(1)a. You will need to downgrade your CUCM or upgrade your UCCX to be compatible. UCCX 8.0(2)SU3 and UCCX 8.5(1)SU1 are both compatible. The incompatilble nature of the CUCM to UCCX version is causing JTAPI not to be able to sync. Resolving that willl resolve your issues. Please rate helpful posts!!
Regards,
Robert W. Rogier
CSE -- TAC, UCC

Desktop Administrator - VoIP Monitor Error in UCCX 4.5(2) Server

When i run the desktop administrator and then select the VoIP Monitor under the Enterprise Data Configuration, i got this pop up message "Could not get devices from Sync Service".
Then, i click "OK" and the "Default VoIP Monitor Server" filed got dimmed.
So, i would like to know if there were any way could fixed this problem.
Thanks!
B.rgds,
Tong

Thanks for your update.
I have try your suggestion but the problem remain same.
Here are the log file content your request:
==============================================================================================================
09:34:17 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:23 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:27 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:27 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:27 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:27 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:27 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:27 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:27 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:34:52 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:57 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:59 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:59 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:59 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:59 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:59 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:59 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:44:22 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:47 05/12/2010 MINOR   DA0004 GetMACList Could not get csq list, err <0>, desc<>
09:44:47 05/12/2010 MAJOR   FCSS4533 DirAccessSynSvr_i::GetMACList Could not get MAC list
==============================================================================================================
Thanks and look for your further suggestion on this issue.
B.rgds,
Tong

VOIP monitor in partial service

Hi Expert
I have installede a new uccx version 8.5.1 su2 withe the cop file.
What i found that the voip monitor subsystem is in partial service.,the system is in HA
From RTMT loggs i can found that "
3853: May 14 23:28:01.414 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-VOIP_OPERATION_ERROR:VOIP subsystem operation error: Module Name=LRMConnection.readMSG: lrmHost: 20.250.185.68 , lrmPort: 3000,A specific description for a trace= error is: ,Exception=java.io.EOFException
3854: May 14 23:28:01.414 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION:java.io.EOFException
3855: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at java.io.DataInputStream.readInt(DataInputStream.java:375)
3856: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readINT(CRSLRMInputStream.java:211)
3857: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.lrm.io.CRSLRMInputStream.readMHDR(CRSLRMInputStream.java:356)
3858: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LRMConnection.readMSG(LRMConnection.java:156)
3859: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.LrmVoipManager.recovery(LrmVoipManager.java:444)
3860: May 14 23:28:01.415 GMT-1000 %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.VoipServerHeartbeatThread.run(VoipServerHeartbeatThread.java:50)
Kindly help in resolving the issue
Regards
RC

Hi RC,
Please try upgrading it to UCCX 8.5 SU3 and check if it solves this issue.
CSCts87264 -VoIP monitor device sync has no failover function
http://www.cisco.com/web/software/280840578/90779/RN_UCCX_851_SU3.pdf
Hope it helps.
Anand
Pls rate helpful posts by clicking on the stars below the right answers !!

VoIP monitoring tools - real-world application.

We're evaluating several products for an enterprise level VoIP monitoring applications, including, but not limited to, NetScout and NetQoS.
The company is undergoing a major infrastructure upgrade and going to Cisco's UCM 7.x platform and we'd like to get something in place that will do call performance monitoring (delay and jitter and MoS scores as well as infrasctrucutre monitoring) and do it well with relatively easy to use and robust reporting tools. Reporting is a big bonus as it would be used for tshooting as well as management reportage and capacity planning (hopefully).
Anyone using NetQoS or NetScout specifically for VoIP monitoring and reporting? Pros and cons? Looking for a company with a good market footprint and active development.
NetQoS seems to have a good handle on this specific need - they can do endpoint baselining and real-time monitoring as well as traceroutes. Their reporting is pretty robust. Comments or concerns about NetQoS? Other tools that can do the same things, specifically?
Importantly, is anyone using something successfully to monitor Cisco UCM 7.x including cluster infrastrucutre and voice gateways? Both products can leverage SNMP really well, so we're looking at that.
Has anyone thought of or managed to use any sort of data capture platform of this kind to also generate meaningful CDR reporting? If so, what platform and how?
(Please, nobody just cut and paste talking points from some website - I see a lot of that happening here and there in the forums. I have all the available data I need from vendor websites, their admin guides, their marketing materials... )
thanks!

Cisco's Unified Operations Manager and Solarwinds both do an ****ok**** job at monitoring these things. Cisco has really dropped the ball on SIP monitoring at the gateway level. They are beginning to develope SNMP MIBs for call activity monitoring but are pushing people to IOS 15.0 to see it. So.... I am not sure what you are running at the gateway level; if SIP let me know what you find.

VoIP Monitoring and Management Tools

Does anyone have suggestion on VoIP monitoring and management tools for large enterprise voip infrastructure?
We are in the final phase of 8000 phone cut-over across 2 location (2clusters) and need some advice on choosing the right monitoring system.
I saw Qovia have Cisco approved monitoring tools.
Does anyone ever use this? any suggestions or advice?
Thanks in advance
Bonaldi Kresnanto

Bonaldi,
Monitoring voice quality is just one aspect of ongoing operations. It is equally (if not more) important to have the ability to remotely troubleshoot end-user problems, manage configuration changes, and perform active testing on a regular basis before users are impacted.
In addition, whenever you make changes to your IPT system (e.g. CallManager upgrades/patches, IOS upgrades, power outages) you'll definitely want the ability to verify the system is still operating as design. Using the active tests you can do this easily and in an automated fashion.
ClarusIPC Operations is the only product that addresses these needs. It is also just as valuable during the deployment as ongoing operations to help you make changes and deploy new phones with the same product you day-to-day.
I'd like to talk to you more about the product and how it can be used in your environment.
David Roberts
[email protected]

Software Based Waveform Monitors

I would like to know if anybody out there knows if there is a software based waveform monitor available like the "Serious Magic DV Rack 2" which is sold by Adobe and only PC based. I don't necessarily want to have to be running FCP in order to use it, all I want to do is get a waveform and vectorscope up on the Powerbook I use on location.

I've used Videoscope and it's ok. Though it's not a piece of hardware, either. And it gets confused sometimes when FCP or Quicktime is open. So if you want to use the same computer to capture the video, you have to make your measurements, shut it down, and then open up whatever you're using to capture. I admit to only using it as the free tryout, so maybe this gets fixed when you buy
$30 after the trial.
http://www.versiontracker.com/dyn/moreinfo/macosx/4749

UCCX 7.0: Outbound IVR call based on datetime

Hi,
I want to know can I dial my customers (through UCCX Outbound Subsystem) from the dialing list where datetime is included and I want to dial them at that particular datetime.
The idea came from like example, I want to wish birthday to someone at particular datetime in future but the database entry can be at anytime.
I know the dialer dials the list of numbers simultaneously based on the number of ports configured, but how can I schedule them?
Any help please?
Thanks,
Mijanur Rahman

Hi, I have designed a script for outbound dialing with 'place call' node and wth HTTP Trigger. It's working fine when i'm triggering that application from IE or FireFox.
Now my plan is to create an application using html or java which will watch the the database with timer function each after 30 seconds and will hit the http trigger only when the current server time will match.
Will keep you posted if I got succeed.
Thanks,
Mijanur Rahman

UCCX 8.0(2) SPAN/RSPAN based VOIP Monitoring

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