UCCX 8.0 agent desktop unsupported features on agent phone

I have been reading the release notes for UCCX 8.0(2) in preparation for an upgrade from 7.0. I see in the section titled: Unsupported Actions for Unified CCX Agents, that softkey features not supported on the agent phone includes PARK. PARK is used extensively by our agents in version 7.0. Is this something new with version 8.0? I don't understand why this would be now unsupported in a newer release.
Your replies are appreciated,
Mark

Hi Mark
That has been unsupported for as long as I can remember.
Whilst there is a fairly large list of things that aren't supported, exactly why they aren't supported varies a lot... for example, use of Pickup causes all sorts of problems including stuck-in-reserved agents, calls being dropped, spurious not ready states etc.
Join/DirTrFr tend to cause statistical errors (e.g. oldest in queue 1[00:00:00] or similar)
I always recommend to customers that they have a custom softkey set that removes all these, but some think a particular features is so important that they are willing to live with the side effects (which generally means doing out of hours Node Manager restarts to fix up stats and so on).
If you are using Park, and don't have problems... then it's up to you whether you continue to do so. Just be aware that if you get a problem, raise a case and TAC blame it on this, you will kind of be on your own.
As a general rule - anything that might affect the call whilst it's in the control of UCCX (i.e. up to the point that the Agent has answered a presented call) is likely to cause you fairly major issues (i.e. ones that involve calls being lost or agents being put out of work temporarily). Anything after the agent has answered (like Park) is more likely to just screw your real time reports up...
Hope this helps...
Aaron
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    VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
    VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
    VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
    VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
    2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-06 14:26:01:418 INFO Agent ACM0325  Load the agent profile
    2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
    2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
    2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
    2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
    2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
    2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
    2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
    2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
    2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
    2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
    2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
    2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
    2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
    VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
    VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
    VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
    VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
    VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
    VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
    2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-07 09:36:32:796 INFO Agent ACM0325  Load the agent profile
    2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
    2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
    2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
    2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
    2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
    2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
    2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
    2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
    2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
    2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
    2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
    2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
    2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
    2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
    2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
    2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
    2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
    2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
    2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
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    VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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    Please rate helpful posts...

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    I tried to restart all  services manually also restarted both CCX and CUCM servers. Still it shows same.
    Please advice
    Regards
    Firose

    Hi,
    All the configuration was correct as per your updates.  But it is working after restarting whole servers (CCX & CUCM).
    I coudn't find the route cause of the problem
    Thanks
    Firose

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