UCCX 8.0 Avg Wait and Talk Duration in table RtCSQsSummary and RtICDStatistics

Any idea on to control the average of Wait and Talk Duration only in last one hour?
What is the default formular of convavgtalkduration and convavgwaitduration?  Average of one day?
The real-time snapshot data writing for these tables is enabled through the Unified CCX Administration pages (Tools > Real-time snapshot configuration menu option). The current updating frequency is configured as 15s
Thanks Bro

The SQL in Informix is not the same as Microsoft.
In Microsoft: SELECT resourceID FROM Resource WHERE active = 1
In Informix: SELECT resourceID FROM Resource WHERE active = 't'
There is still another error in your SQL but I don't have time to work it out at the moment.
Graham

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