UCCX 8.0 - Will not allow user response while user is hearing the MOH program

Is it possible within a UCCX script, to allow a user to opt out (i.e. press 1 to go to the operator, 2 for vm..etc) during the queue delay of 30 seconds within a script. It is set to allow interruptible.

I would create a single wav file with both music on hold and your prompts in. Say 30 seconds of music followed by "all of our agents are busy. Press 1 for the operator, press 2 for voicemail"
Audacity works well as a free audio editor for G711.
Play your wav file in the prompt tab of the menu step.
I would de-queue the call after it has been transferred. That way your caller will stay in the queue if the transfer fails.
Calls that transfer away from the queue will be marked as de-queued and will show up in the supervisor screen and historical reports.
Please rate helpful posts
Graham

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UCCX 8.0 - Will not allow user response while user is hearing the MOH program

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