UCCX 8.5.1 SU3 agent get license error on signon

Hi,
Having an intermintent issue on UCCX 8.5.1 SU3 w/CUCM 8.6.2 SU2.
From the agent debug logs, the day before the closing of CAD doesn't shutdown nicely it looks like (user did not report any errors at end of day when they shut down). The next morning they get licensing error when they try to log in and relaunch CAD 2-3 times then they can log in.
The CAD version is correct and the LRM logs from server don't show this agent attempting to log in during the error, and the LRM log file only shows a successful log in from this agents PC IP address on the successful login. I restarted the LRM service to see if it helps today. Single UCCX server (no HA).
AGENT DEBUG LOGS:
2013-03-18 18:09:19:128 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=CORBA error.
2013-03-18 18:09:20:267 WARN DESK2126 Unable to write call data to RASCAL: GID= 1363615138 Error=Client recovering connection to server
2013-03-18 18:09:44:821 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1363615138 Error=Client recovering connection to server
2013-03-18 18:09:44:821 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=Client recovering connection to server
2013-03-18 18:10:26:130 INFO DESK1004 RASCAL auto-recovery message received.
2013-03-18 18:10:26:161 INFO DESK1141 RASCAL Server Feature auto-recovery message received.
2013-03-18 18:15:06:259 WARN STD3000 Get registry key <MTS_CitrixInstall> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.
2013-03-18 18:15:07:336 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
2013-03-18 18:15:10:112 INFO VOIP4005 Desktop monitoring disabled for extension [1047].
2013-03-18 18:15:11:782 ERROR DESK3007 Chat DropUser failed.
2013-03-18 18:15:11:782 INFO DESK1053 Remaining time <2000>
2013-03-18 18:15:11:782 INFO DESK1054 We received AS_LOGOUT so close CAD window.
2013-03-18 18:15:12:187 INFO DESK1049 Releasing Agent License...
2013-03-18 18:15:12:203 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-18 18:15:12:484 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.1.10>.
2013-03-18 18:15:12:593 INFO DESK1006 LDAP auto-recovery message received.
2013-03-18 18:15:12:593 ERROR FCCC2009 Unexpected exception (Unexpected exception in Chat client service thread).
The next morning, when they log in..
2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:072 INFO STD0000 Starting preference change event dispatch thread.
2013-03-19 09:59:10:179 INFO LC0000 Connected to Calabrio LDAP server on <10.1.1.10>.
2013-03-19 09:59:10:179 INFO STD0004 Client <Calabrio LDAP> connected to service at <10.1.1.10>.
2013-03-19 09:59:10:382 INFO DESK1122 Get Update Flag from LDAP successfully.
2013-03-19 09:59:10:554 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.
2013-03-19 09:59:18:488 ERROR DESK3109 Could not obtain license from LRM.
2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-19 09:59:19:614 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.11.10>.

Hi,
DESK3109 Text: Could not obtain license from LRM.
Type: Error
Add’l Info: LRM is not running.
Action: check if the server is running
DESK3113 Text: Unknown exception while releasing the
license(s)
Type: Error
Add’l Info: LRM is not running
Action: check if the server is running
FCCC2009 Text: Unexpected exception.
Type: Fatal
Add’l Info: CTIOS API waitforsingleobject fails.
Action: Check system resource availability (CPU and
memory).
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
I would suggest you to please restart the UCCX servers or LRM service specifically in your maintainance window and see if it helps.
Thanks,
Anand
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