UCCX 8.5 do not find Spanish system prompts in script

Hi there!
I'm using UCCX ver 8.5.1 SU4 and have a number of call center scripts running in English as the default system prompt language!
Now they want' to open up to also play Spainish and therefore we have been start testing to present some system prompts in both English and Spainish!
The strange is that it doesnt present the Spainish prompts but only the English prompt twice!
Trying to use the option to play both languages in one prompt like this setup:
Play prompt sp[welcome] @ l[en] + dp[500] + sp[welcome] @ l[es_ES]
I have tested with other languages as French etc. that work
Is the "language" folder wrong defined? "es_ES"?
Do i need to create the language in the prompt repository?
rgds
Mikael

Hi,
not sure about this SP[prompt] literal. I mean, it may work, but it is not in the script editor, not in the documentation.
Quite possible that for some languages the prompt is there but for some other languages, it is not.
Try to set the language to es_US perhaps or es_AR.
G.

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    let us know your observation...
    Let us TRY this | Mail me
    My Blog :: http://quest4gen.blogspot.com/

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