UCCX 8.5 Upgrade SU3

Just after a bit of advice.
In an HA cluster, which of these is the correct method:
Upgrade Publisher
Switch version
Upgrade Subscriber
Switch version
or
Upgrade Publisher
Upgrade Subscriber
Switch version on Publisher
Switch version on Subscriber
Also once both are upgraded, the guide suggests running "utils uccx dbreplication repair all".
It seems to suggest running this regardless of any replication errors or not. Anyone have any thoughts?
Is this command only run on the Publisher?

Hi,
In a High Availability (HA) Deployment:
In case of a High Availability setup, initiate the switch-version process through Cisco Unified Operating System Administration web interface or CLI after completing the software upgrade installation on both the publisher and subscriber nodes, with publisher being the first, followed by the subscriber node. To identify whether the switch-version is successful, follow the steps mentioned below after triggering the switch-version process. The time needed to trigger the switch-version process will depend on the amount of data available.
Warning: If you are upgrading Unified CCX in a two-node (high availability) deployment, once you complete the switch version of second node, execute the following CLI command utils uccx dbreplication repair all to remove any data discrepancy between the two nodes.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851osag.pdf
utils uccx dbreplication repair
This command is only available in the High Availability deployment of Unified CCX. This command can be executed on any node. This command repairs mismatched data between cluster nodes; it does not repair replication setup. The command initiates the repair which executes in the background. The user would have to go to data store control centre in serviceability administration to monitor the status of the repair process. For more information, see the Cisco Unified CCX Serviceability Administration Guide available here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html
Command Syntax:
utils uccx dbreplication repair [database_name]|all
reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdf
Hope it helps.
Anand
Pls rate helpful posts !!

Similar Messages

  • CUCM / UCCX / AQM / WFM Upgrade

    Hi all,
    We are getting ready to upgrade a customer's voice system and I've think I may have just hit a snag. Any advice would be very much appreciated
    As we are both upgrading to the latest current version and migrating to a virtual environment we had planned on taking a staged approach to minimise impact on the environment. ie Upgrade CUCM, wait a few days to let the dust settle, then upgrade UCCX / AQM / WFM. However, from the AQM release notes it looks as though the CUCM version we are moving to (8.6) requires AQM 8.5(2) or later to function. Does this mean I need to  upgrade AQM at the same time as CUCM?
    Also, it says that AQM 8.5(2) supports UCCX 8.5(1) or later. The customer is currently running 8.0(2). I'm concerned that if I upgrade AQM to keep in line with CUCM I'm going to break compatibility with UCCX until I upgrade that too :/
    Am I going to need to cut the entire system over in one scary, foul swoop to keep everything from breaking?
    Again, any advice will be very much appreciated.
    Thanks in advance,
    Jason

    At the end of the day you need to follow the documentation for version compatibility requirements; none of us would be foolish enough to suggest otherwise. Having said that, have you considered upgrading CUCM last instead of first? CCX 8.5(1)SU3 supports several CUCM 8.0 builds. You could upgrade CCX, AQM and WFM on a weekend, wait a few days and then uprade CUCM.
    Please remember to rate helpful responses and identify helpful or correct answers.

  • UCCX 8.5.1 SU3 agent get license error on signon

    Hi,
    Having an intermintent issue on UCCX 8.5.1 SU3  w/CUCM 8.6.2 SU2.
    From the agent debug logs, the day before the closing of CAD doesn't shutdown nicely it looks like (user did not report any errors at end of day when they shut down). The next morning they get licensing error when they try to log in and relaunch CAD 2-3 times then they can log in.
    The CAD version is correct and the LRM logs from server don't show this agent attempting to log in during the error, and the LRM log file only shows a successful log in from this agents PC IP address on the successful login. I restarted the LRM service to see if it helps today. Single UCCX server (no HA).
    AGENT DEBUG LOGS:
    2013-03-18 18:09:19:128 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=CORBA error.
    2013-03-18 18:09:20:267 WARN DESK2126 Unable to write call data to RASCAL: GID= 1363615138 Error=Client recovering connection to server
    2013-03-18 18:09:44:821 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1363615138 Error=Client recovering connection to server
    2013-03-18 18:09:44:821 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=Client recovering connection to server
    2013-03-18 18:10:26:130 INFO DESK1004 RASCAL auto-recovery message received.
    2013-03-18 18:10:26:161 INFO DESK1141 RASCAL Server Feature auto-recovery message received.
    2013-03-18 18:15:06:259 WARN STD3000 Get registry key <MTS_CitrixInstall> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.
    2013-03-18 18:15:07:336 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
    2013-03-18 18:15:10:112 INFO VOIP4005 Desktop monitoring disabled for extension [1047].
    2013-03-18 18:15:11:782 ERROR DESK3007 Chat DropUser failed.
    2013-03-18 18:15:11:782 INFO DESK1053 Remaining time <2000>
    2013-03-18 18:15:11:782 INFO DESK1054 We received AS_LOGOUT so close CAD window.
    2013-03-18 18:15:12:187 INFO DESK1049 Releasing Agent License...
    2013-03-18 18:15:12:203 ERROR DESK3113 Unknown exception while releasing the license(s)
    2013-03-18 18:15:12:484 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.1.10>.
    2013-03-18 18:15:12:593 INFO DESK1006 LDAP auto-recovery message received.
    2013-03-18 18:15:12:593 ERROR FCCC2009 Unexpected exception (Unexpected exception in Chat client service thread).
    The next morning, when they log in..
    2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
    2013-03-19 09:59:09:072 INFO STD0000 Starting preference change event dispatch thread.
    2013-03-19 09:59:10:179 INFO LC0000 Connected to Calabrio LDAP server on <10.1.1.10>.
    2013-03-19 09:59:10:179 INFO STD0004 Client <Calabrio LDAP> connected to service at <10.1.1.10>.
    2013-03-19 09:59:10:382 INFO DESK1122 Get Update Flag from LDAP successfully.
    2013-03-19 09:59:10:554 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.
    2013-03-19 09:59:18:488 ERROR DESK3109 Could not obtain license from LRM.
    2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
    2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
    2013-03-19 09:59:19:614 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.11.10>.

    Hi,
    DESK3109 Text: Could not obtain license from LRM.
    Type: Error
    Add’l Info: LRM is not running.
    Action: check if the server is running
    DESK3113 Text: Unknown exception while releasing the
    license(s)
    Type: Error
    Add’l Info: LRM is not running
    Action: check if the server is running
    FCCC2009 Text: Unexpected exception.
    Type: Fatal
    Add’l Info: CTIOS API waitforsingleobject fails.
    Action: Check system resource availability (CPU and
    memory).
    Reference:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
    I would suggest you to please restart the UCCX servers or LRM service specifically in your maintainance window and see if it helps.
    Thanks,
    Anand
    Please rate helpful posts !!

  • UCCX and CUCM Upgrade

    Hi All - We are planning to go for CUCM direct upgrade from 7.1.3 - 9.1.2
    Also for UCCX from 7.0.1 SR5 ---> 8.5.1 --> 8.5.1 SU3 --> 9.0.2
    During upgarde of UCCX 8.5.1 on UCS Machine it will ask to eneter CUCM AXL user Credentails which is in 9.1.2, So we need to know is that correct way by doing so since UCCX is 8.5.1 and CUCM 9.1.2
    Also i checked few PDF'S where i can get below info.
    These Unified CM versions are supported - 8.0(1), 8.0(2) and all SUs, 8.5(1) and all SUs, and Unified CM 8.6.2.22033 and later.
    Does it mean CUCM 9.1.2 is compatible with UCCX 8.5.1 and 8.5.1 SU3.
    SIVANESAN R       

    Refer to this document for all CCX compatibility details including which version you can upgrade from:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    CUCM 9.1.2 is compatible with CCX 8.5SU4 for example.
    Also, you can upgrade to CCX 9.0.2 directly from 7.0.2ES3.
    HtH,
    Chris

  • UCCX 8.0(2) SU3 - Wrapup Time not working, or?!

    Hi there!
    Have anybody tried if Wrapup time on a CSQ is working in the above release?
    Can't get it to work on my CSQ's! Calls comes into to the same agent immediately after he/she end a call!
    Don't know if it's normal behaviour when only ONE Agent are logged in and Ready and that same Agent gets the new call!?
    Anybody on this?
    Rgds Mikael

    Hello Mikael,
    The wrap-up should still work even if this is the only agent logged and ready. Have you checked that the automatic work and wrap-up time are enabled for this CSQ? I have tested on 8.0(2)SU2 but not SU3. Please let me know if you checked those setting and please send me a screen shot of your CSQ configuration page. I can upgrade to SU3 and make sure the feature is not broken.
    HTH
    Pablo

  • UCCX After CUCM Upgrade

    Hi All
    I am running UCCX 8.5.1.11004-25 and upgrading to CUCM 8.6.2.23900. I have completed several CUCM upgrades with various dependencies but never with UCCX as a dependency. I have checked the compatibility matrix and this all seems fine however i cant find any information on if anything needs to be done to UCCX once i switch versions on CUCM.
    Im suspecting that i will need to run a JTAPI re-sync which will download a new JTAPI if it finds a different version ? Is this correct and also is there anything else i need to be watching out for ?
    Thanks, Carl Ratcliffe

    Thanks Tanner, quick reply and confirmed what i thought, just didnt want to get caught out at 2 in the morning with something i have missed.
    Thanks, Carl

  • UCCX to PCCE upgrade

    Hi all ,
    Is there any upgrade path from UCCX 9.0 to PCCE ? Because one of our customers (Telecom service providers) are looking for a contact centre with minimum options and later upgarde to a fully fledged system with minimum cost ,
    Please advice whether UCCX is upgardable to PCCE  down the line ,
    Thanks
    Purna

    I found a interesting article about PCCUE: http://stcblog.com/2012/05/21/cisco-pcce-but-what-about-business-process-optimimization/
    Regards
    Please remember to rate useful posts clicking on the stars below.
    Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
    LinkedIn Profile: do.linkedin.com/in/leosalcie

  • UCCX and WFO upgrade

    Hi all,
    I need to perform an upgrade for a client of UCCX 7 with Workforce Optimization to the latest and greatest, but I'm having trouble determining exactly what I need to order from the Product Upgrade Tool. Especially with the QM component, as they are running v2.7 and all of the upgrade options listed are either 5,6,7 or 8.
    Any help would be most appreciated.
    Cheers,
    Jason

    Hi Jason,
                 You can check below software compatibility guide. Hope it wil help.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    Regards,
    MAR

  • UCCX 10.5 upgrade to 10.6

    Hi,
    I have installed UCCX 10.5 using ova 10.5
    Now I need to upgrade to 10.6 and there is ova for 10.6
    Correct me if I'm wrong or advise for easier steps
    I'll upgrade existing to 10.6 then get backup. then re-build VM using ova 10.6 then install 10.5 and use upgrade patch while installation then restore after installation ?
    Regards
    Haitham

    No need to rebuild anything, simply perform the in place upgrade and adjust the virtual machine setting to what the new version requires if any, i.e. adjust vCPU count, RAM, Linux Enterprise version.

  • Compatibility Uccx 9.0(2)SU2 with CUCM 9.1(2)SU3

    Have seen the recent discussion on UCCX 9.0(2)SU2 and CUCM 9.1(2)SU2 here:
    https://supportforums.cisco.com/discussion/12482146/compatibility-uccx-902su2-cucm-912su2
    But with the release of CUCM 9.1(2)SU3 looking at the same compatibility matrix:
    http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)_SU2
    I do not see that UCCX 9.0(2)SU2 and CUCM 9.1(2)SU3 are compatible.  Is this an error in the document or do we need to upgrade UCCX if we upgrade CUCM from 9.1(1) to 9.1(2)SU3?
    Thanks,
    Ryan

    Hi Ryan-
    Take a look the posts by Arundeep Nagaraj in this thread:  https://supportforums.cisco.com/discussion/12439306/ucm-uccx-compatibiity
    Thanks,
    DJ

  • Using Upgrade License on UCCX 8.0 with "Fresh Install" setup

    Hi all,
    My situation right now is that I want to install UCCX 8.0 (on a VM environment) and I don't have any previous UCCX version deployed, but the licenses I have are :
    - an Upgrade License from ver.5 to ver.8
    - a PAK and SW kit license (also contains the seats licenses) for UCCX version 5.
    Because I don't have any previous UCCX version deployed, I installed UCCX 8.0 and chose "Fresh Install". When I upload the upgrade license, the server returned a warning that said "The license for Cisco Unified CCX Premium Seat ESW or UCSS Upgrade is not a valid addition for the package None and therefore it will be ignored" and "The license for Cisco Unified CCX Premium ESW or UCSS Upgrade is not a valid addition for the package None and therefore it will be ignored".
    My questions are :
    - Can I use the licenses I have on a fresh installation of UCCX 8.0 ( the upgrade license and the ver.5 license) ? Because I've tried similar scenarios with the licenses on Unity Connection and it worked. I'm wondering if it's not possible with UCCX 8.0 and that's what caused the error.
    - If the answer for the "Fresh Install" path is No, does it mean I have to use the "Upgrade" path -what I'm trying to avoid if I can- meaning that I have to install ver.5 first and then upgrade it to ver.8 using PUT( ? Because on the initial setup If I choose "Ugrade from previous version" it will ask where the data from the previous version are located and right now I don't have any.
    Thanks in advance.
    Regards,
    Regi

    Thanks for the answer Hoai Huynh (and Aaron for adding the info).
    Just what I was worrying about, I need to build a ver.5 first. I would appreciate it if you can answer a few last questions if you don't mind :
    So, I need to install UCCX v.5 and also CM v.5 (because my CM v.8 is not supported by UCCX v.5).
    Can the UCCX ver.5 data from the migration tool (PUT) be used on the UCCX v.8 that is integrated with different CM server (different IP address, different credentials, etc) ? Because the steps in the UCCX v.8 upgrade guide are describing a scenario where the CM is the same server and is being upgraded at the same time with UCCX.
    Related to no.1 question, Is there anything I should be aware of when setting up the UCCX ver.5 and CM ver.5 ? For example : need to have same IP addresses with the version8 servers, same AXL / application user name and password, etc.
    At exactly what point of configuration on UCCX v.5 can I use the PUT to migrate data from the ver.5 (the guide only mentioned to make sure that the server is up and running)? Can I do it right away after the first initial setup ? Or do I need to configure a working application to get all the subsystems in "full-service" first ?
    Thanks again.
    Regi

  • VoIP Monitor in UCCX Admin

    Hi,
    We have made some changes in our environment such as CUCM upgrade etc and i have just come to configure two new agents in VoIP monitor and i get error reading from directory services.
    We have updated the JTAPI client, rebooted the server etc and are now stumped.
    Anyone got any ideas, we checked the logs and event viewers too.
    /Jon

    Jon,
         The biggest thing I see is that your UCCX version (5.0(2)SR2 is not compatible with CUCM.  We only support CUCM 6.0(1)a.  You will need to downgrade your CUCM or upgrade your UCCX to be compatible.  UCCX 8.0(2)SU3 and UCCX 8.5(1)SU1 are both compatible.  The incompatilble nature of the CUCM to UCCX version is causing JTAPI not to be able to sync.  Resolving that willl resolve your issues. Please rate helpful posts!!
    Regards,
    Robert W. Rogier
    CSE -- TAC, UCC

  • Problem Using Custom Classes in UCCX8.5.1 SU3

    Dear All,
    My team is facing problem in using Java custom classes for UCCX 8.5.1 SU3
    The problem is that we have created some conditional prompts for currency in different languages, our custom java class contains two mathods GetEnglishString(parameter set) and GetUrduString(parameter set). We are able to use/call both methods one by one and both at same time in CCX Editor and validate the script successfully but when we set the script as application it failed.
    We tried to use both methods one by one and found that script with GetEnglishString is working ok but when we place GetUrduString (alone as well) MIVR logs say that method is unknown altough CCX Editor does not give us any error. We triend to restard Administration and Engine Services several time but to no avail. If somebody know the reason and solution kindly share it ASAP.
    Regards
    Kashif Surhio

    Hi
    In that case I would double check you have uploaded the file, and restart the server completely. In testing we found that restarting the engine didn't always reload the classes.
    Aaron

  • UCCX Agent can`t loggin

                      My UCCX is 8.5 su3 ,CME is 8.5.When the IP phone agent loggin ,the screen display "The extension you entered is not associated with this agent ID. Verify the extension and try again"
    The CME config in the Attach file.
    I have creat agent on UCCX server.
             I have read the Cisco Unified CallManager Express System Administrator Guide,Cisco Unified Contact Center Express Solution Reference Network Design Guide.But I can't find out how to handle this problem.

    Hi,
    I hope you are using the compatible CME IOS image,
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    ->Details of CME/IOS version mapping can be found at
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
    ->Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
    Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
    c. Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Unified CME
    If everything is ok and you are still facing the issue, than I would suggest you to appraoch TAC for further help.
    Thanks,
    Anand

  • UCCX 8.0.2.11004-12

    In resources cisco unified contact center express state report the one agent are log-off but in the report shows the contact presented 1. Only one extension are facing this issue. We reset the phone but still same.
    Every day when we take the report and we get the same issue. but Agent already log off.
    In that agent phone only one number are configured.
    Why its happing only on phone, there is some bug on UCCX 8.0.2 version.
    The errore are attached.

    Hi Piotr-
    CUCM 8.6(2a)SU3 (8.6.2.23900-10) is the newest version that is compatible with UCCX 8.0(2)SU3 (8.0.2.11004-12).
    Here is a link to the Compatibility Matrix for UCCX versions 6.0-8.0:
    http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtxeol2.pdf
    Here is the link for everything 8.5 and newer:
    http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX
    Thanks,
    DJ

Maybe you are looking for