UCCX 8 DB Not in Sync

Hi All,
We have a customer running UCCX 8 in HA mode.
In the recent past we have been receiving the following syslog error once everyday :
SYSLOG: %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon
We took the following steps to troubleshoot :
1. From UCCX Serviceability we checked for replication between Publisher and subscriber
2. For HDS datastore replication there was a red cross against Subscriber HDS. We rebooted the subscriber UCCX as part of scheduled reboot and performed Disable CDS & HDS and enabled again and that error disappeared
As of now we couldn't find any replication errors from the UCCX serviceablility page
Another finding is that when we perform a Data Check between UCCX & CUCM, the number of CTI ports between CUCM & UCCX are not matching.
Is the above syslog error related to Sync issues between CUCM & UCCX ?
Kindly let know of the best way to troubleshoot this issue
Thanks,
Anand

Hi Anand,
For the CTI port not consistent between UCCX and CUCM, please make sure that the allocated Port DN range is Free in CUCM, or edit the individual CCG (Call Control Group) and point it to a new range which is free in CUCM.
Please remember that in UCCX HA setup, if you create say for an exampls 20 CTI ports starting from 1000, it will create 1000-1019 wrt to UCCX node1 and 1020-1039 wrt to UCCX node2. So your CUCM should not have anything in this range to successfully create these CTI ports.
Hope this helps.
Anand
Please rate helpful posts by clicking on the stars below the right answers !!

Similar Messages

CSCtw80338 - Database is not in sync on both nodes alert in RTMT

We are constantly getting a rtmt alert from UCCX that SyslogSeverityMatchFound events generated.
Please see the alert below:
At Wed Dec 31 21:02:46 AST 2014 on node 10.120.180.20, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 31 21:02:17 PUBNAME local7 1 : 572: PUB DNS ENTRY: Dec 31 2014 06:02:17 PM.964 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=HMCBTUCCXPUB]: Database is not in sync on both nodes
AppID : Cisco Syslog Agent
ClusterID :
NodeID : PUBNAME
TimeStamp : Wed Dec 31 21:02:17 AST 2014
Its looks like below bug;
Database is not in sync on both nodes alert in RTMT
CSCtw80338
Description
Symptom:
RTMT alert should be informational only.
At Thu Dec 08 04:00:31 EST 2011 on node 10.251.254.120, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 8 04:00:03 PHLCC002 local7 1 : 32:
PHLCC002.cozen.com: Dec 08 2011 09:00:03.191 UTC :
%UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=XXXXX]: Database is not in sync on both nodes AppID : Cisco Syslog Agent ClusterID :
NodeID : XXXXX
TimeStamp : Thu Dec 08 04:00:03 EST 2011
Conditions:
RTMT alert for UCCX 8.x
Workaround:
None
Details
Last Modified:
Dec 10,2014
Is there a way to fix this ?
UCCX version is 10.5

Getting this exact type of error and we are also running UCCX 10.5

Database is not in sync on both nodes alert in RTMT

We are constantly getting a rtmt alert from UCCX that SyslogSeverityMatchFound events generated.
Please see the alert below:
At Wed Dec 31 21:02:46 AST 2014 on node 10.120.180.20, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 31 21:02:17 PUBNAME local7 1 : 572: PUB DNS ENTRY: Dec 31 2014 06:02:17 PM.964 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=HMCBTUCCXPUB]: Database is not in sync on both nodes
AppID : Cisco Syslog Agent
ClusterID :
NodeID : PUBNAME
TimeStamp : Wed Dec 31 21:02:17 AST 2014
Its looks like below bug;
Database is not in sync on both nodes alert in RTMT
CSCtw80338
Description
Symptom:
RTMT alert should be informational only.
At Thu Dec 08 04:00:31 EST 2011 on node 10.251.254.120, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec 8 04:00:03 PHLCC002 local7 1 : 32:
PHLCC002.cozen.com: Dec 08 2011 09:00:03.191 UTC :
%UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=XXXXX]: Database is not in sync on both nodes AppID : Cisco Syslog Agent ClusterID :
NodeID : XXXXX
TimeStamp : Thu Dec 08 04:00:03 EST 2011
Conditions:
RTMT alert for UCCX 8.x
Workaround:
None
Details
Last Modified:
Dec 10,2014
Is there a way to fix this ?
UCCX version is 10.5

Which UCCX version are you using? There is already a bug opened for 8.0. Please check below link for same.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx48905

The iPod could not be synced because this computer is no longer authorized for purchased items that are on this iPod.

Full message that pops up
"The iPod could not be synced because this computer is no longer authorized for purchased items that are on this iPod.
To authorize this computer for items purchased from iTunes Store, choose Store > Authorize This Computer."
I am unable to sync my music, applications, movies, etc. to my iPod touch. The only way I am able to bypass the message that pops out when I try to sync (the one in the title) is by clicking "Apply" instead of "Sync". To do this, I make changes to Apps, Music, or Movies (...) and the buttons "Revert" and "Apply" will replace the button "Sync".
My problem is most likely not due to using many accounts because I only have one and it is the only one that I use. I do not share accounts with my family members. Still, I have tried everything here, nothing has worked for me. Since I don't often listen to Podcasts, I have deleted them from my iPod. I have no idea why I am unable to sync and no one seems to have the same problem as me.
Thank you for your help in advance.
Details
iPod touch, 5th generation
iOS 8.1.2
iTunes 12.0.1.26
Windows 8
Purchases
Pre-ordered album "Froot" purchased from the account that is authorized to my computer
Podcast "Not Too Deep with Grace Helbig" also purchased from the account that is authorized to my computer

Try backing up to iTunes and restoring from that backup

IPad could not be Synced because it is no longer authorized for purchased items that are on iPad

I recently purchased an IPAD AIR and synced ir with my comuter. 14 days later I try and SYNC it and I get a message " The IPAD could not be synced because this computer is no longe authorized for purchased items that are on this IPAD. The apple id's are the same and only 2 devices authorized. Meessage states to go to STORE and Authorize Computer. When I do I get a Message it is already authorized

The problem appeared to be a Pending Request on the IPAD for the new ICLOUD option to share Keychain. I cleared that up and it appears that fixed the issue. Thanks for your help

I want to move voice memos from iPhone to PC (not just sync to itunes)

Hi,
I want to move voice memos from my iPhone to Windows desktop. I saw several posts about syncing them to iTunes. Thats not what i want. I want to copy them to my desktop not just sync to iTunes. Unable to copy - paste from iTunes either.

impossible to do anything simple on iTunes, I managed to wipe all my recorded voice memos when I tried to move my files from iphone to desktop, instead they just "sync" I never got the point with sync, why can't you just export files and import files from desktop, simple as that why make it so complicated

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. right now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service" any ideas on what i shud do?

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?

Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore

My iphone 5 won't sync, even i restored. it always appeared " The iPhone could not be synced because the sync session failed to start.

my iPhone 5 won't sync even i restored. it always appeared "The iPhone could not be synced because the sync session failed to start.

https://discussions.apple.com/thread/3415227?start=0&tstart=0
https://discussions.apple.com/message/16400530#16400530

I can't figure out how to transfer my albums on my iphone to photo stream so that I can see them on my apple computer. It did not automatically sync.

I can't figure out how to transfer my albums on my iphone to photo stream so that I can see them on my apple computer. It did not automatically sync.

kellyfromdanville wrote:
I am new to Apple!
Ah, new to routers too.
Perhaps it's best to have a local computer support person come set you up?
To explain everything would require writing a book here.
But this is what you want basically.
Router, new Wireless N, firmware updated.
1: Two accounts, one admin, one guest Internet access. Random +30 plus character lenght passwords each preferred.
(guest password to max password length of any iDevices)
2: Encryption: WPA2 AES. No Ping. No remote access. No MAC filtering. Visible.
3: Guest access on devices and computers only. Passwords written down and stored.
4: OpenDNS preferred but not mandatory.
If you get OpenDNS, you can log into their website for free and set parental controls on things like inappropriate sites for children. So whatever device is used on your network can't access a large portion of those sites (nothing is perfect) by most users who are not technical oriented.
What your doing now is running the bare bones unsecure router which can be used harmfully against you.
Even a Apple Airport router has to be very well secured. The defautl cd and out of the box setup is not a secure solution.

I lost my itunes after syncing and older iphone to my powermac g4. Originally I had an older ipod nano that I would sync to the g4 and everything was fine. Lost itunes music even though preferences had been set in advance for not automatically syncing.

My itunes library had been fine. I had been using an older ipod nano to sync with my itunes library and had been doing manual syncs, with the preferences in itunes set for not allowing "ipods or iphones" to sync automatically. I found out that apple had a program to replace the battery on this older ipod nano, so I sent it in. It was great, they didn't have an exact replacement and sent me a later ipod nano. However, this ipod nano is so new - I will have to get a newer computer with a later operating system to use it.
So, I thought I'd use my old iphone to listen to my old playlists. I thought the preferences were set for not automatically syncing iphone to itunes.
I've had problems in the past with the syncs with this iphone and my computer because of the USB port (1.1). I'm thinking this was the problem.
The apple store did something to update the software on my iphone when it wasn't working one day. I think that when I tried to sync the iphone to the g4 cube via the old port (1.1) it basically wiped out everything on my itunes. Whatever was my selected playlist for my iphone - that was the only music
that remained on my computer and the iphone. I only had about 20 songs purchased on my library, but alot of music that had been downloaded, I gave away those original cds. I did have a back up on my external drive, but that thing died a few weeks ago from some random power outtages we had this fall.
I'm not looking to purchase retrieval software or have some outside third party to retrieve it for me. It's not that much music lost. I just wanted confirmation that this is what happened: that my old iphone sync is what erased the music.

The old iTunes library was lost with the old PC. However, it all that music and content is still on your iPod there are many ways you can extract this content from the iPod and import it back into iTunes.
Your iPod is designed to sync with only one iTunes library at a time. It will recognize the iTunes library on the new PC as a new library. If you sync the iPod with this new library, all content will be erased from the iPod and replaced with what is in the new library. So what you will want to do is copy everything from the iPod to your new iTunes library on your PC first.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box

When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.

When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.

I installed Mountain Lion so that I could sync my notes with my iPhone that already syncs notes with a specific email address I use for school, but during the install it automatically set up Notes to sync w the wrong email addy. How can I fix it?

I installed Mountain Lion so that I could sync my notes with my iPhone that already syncs notes with a specific email address I use for school, but during the install it automatically set up Notes to sync w the wrong email addy. It looked in Mail, which had 5 email accounts set up in it, and for some reason picked the only one that I no longer use because it is for a school that I no longer attend. How can I fix it so that it syncs with the correct email account for notes and calendar? There don't seem to be any settings available other than to check if you want to use the basic features. It also said during the set up that it was setting up 'find my mac' but if I look on the iCloud website there is nothing showing there for finding my mac.
At this point I feel like I wasted my money paying for this supposed upgrade. I got nothing for it but frustration. It even automatically set my security settings to allow only downloads from the Mac store so the first time I went to download something I had to stop what I was doing and go correct settings first. I feel like there should be a security setting to block downloads from the Mac store so I don't accidentally end up clicking the wrong thing and being charged.

iCloud isn't syncing them on your phone. You simply added the email account to your phone and enabled calendar and notes syncing with the email provider, and the calendar and notes appear in the calendar and notes apps on your phone. You can do this with Gmail, Yahoo and other IMAP account. iCloud email is just another IMAP account, but syncs notes with Apple's iCloud server just as Gmail syncs notes and calendars with Google's server.
iCloud didnt' set up a non-iCloud account on your Mac. When you check Mail in System Preferences>iCloud, it only creates an iCloud email account. You can also add other email accounts to your Mac by going to System Preferences>Mail,Contacts,Calendars and clicking on the "+" sign on the bottom of the left sidebar. If you added these other email accounts to your Mac before you upgraded to Mountain Lion, these were simply maintained on your Mac after you upgraded.

If you are attempting to update using a Mac or PC with which you do not normally sync

what happens when "If you are attempting to update using a Mac or PC with which you do not normally sync", & they say in step 2 or 3 in order not to loose your stuff "If you are updating your iOS device on a computer with which you do not normally sync , or if you disconnect your device before the sync process is complete, you may notice that some media content that was previously on your device is no longer there. You can restore this content by syncing with the Mac or PC with which you normally sync."
now what if the pc that was originally used to sync my ipod , has corrupt or bad systems files that are causing it from working correctly...? when i plug it in to the o.g. operating sysytems (win xp) it doesnt ever recognize or discover the ipod through itunes. the pc will pop up the "cameras been plugged in, what would you like to do...?" but nothing thru itunes. now if i reboot & run the windows 7 operating system w/itunes that has backed my ipod before & synced a few times as well, but not the o.g. op system used from the beginning (the very initial set up done on the ipod) it works fine, but DOES give me the warning "updating to 5.0 willdelete some of your apps & media, including ... ....will only preserve contacts, calenders," ....etc.
MY HUGE CONCERN IS if i do hit update & go through w/it, & not having been able to sync it to the one normally used to sync my ipod, will that back up i made be able to restore my game seetings, GAME SAVES, & data achievement type information....?
please, i'm very hesitant to go through w/it, so if you can please help me out here & let me know asap.....i canimagine you're all busy busy, so i thank you for your time here w/this
thank you
mike z
[email protected]

Not that hard. One the computer you are using do the following:
- Transfer iTunes purchases.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music using a third-party program like one of those discussed here.
Copy music
- If you have synced photos you need a paid program like TouchCopy or PhoneView
- When all the media in on the computer, connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
That computer is now your syncing computer. Note that the iPod backup that iTunes makes does not included synced media like apps or music.

I have 2 iphones, one for personal and one for business. I need my phones not to sync otherwise they will both ring all the time. How can I log out of my icloud and unsync my phones?

I have 2 iphones, one for personal and one for business. I need my phones not to sync otherwise they will both ring all the time. How can I log out of my icloud and unsync my phones?

Syncing your phones to the same iCloud account won't cause them to both ring all the time, it only puts the same contacts, calendars, and other synced data on the phone. The phones will only ring with someone calls the number associated with the phone.
If you want to stop using iCloud on one or both of the phones, go to Settings>iCloud, tap Delete Account, then choose Keep On My iPhone when prompted. This will disconnect them from iCloud and keep a copy of the synced data on the phone.

I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019).

I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019). I am trying to put albums on to my ipod by dragging and dropping. I have it set to manually manage music and videos. The albums appear in the music section under Devices, but they don't appear on my actual ipod.
I have never had any problems doing this before, only in the last few days.

I am having the exact same issue as you are with my iPod nano. This started happening the same day after I updated the iPod software, so I wonder if it is a bug within the software that Apple needs to resolve. I dragged 3 playlists of new music from my iTunes over to my iPod and sometime while it was trying to add those songs, the error 13019 popped up. Another note, which may not be related at all, was that iTunes told me at some point during this process (I believe before the error notification, but I'm not sure and that may be helpful to know) that I did not have enough room on the iPod to copy all of the songs, but it would copy as many as it could. What is curious, like in your situation, is now all the songs it supposedly copied appear to be on the iPod under the Device->iPod->Music label in iTunes when it is plugged into my computer, the playlists in question are also showing up there, and it does indeed say my memory is full under the iPod's general tab in iTunes. However, when going through my actual iPod when it is not plugged in, none of those songs or playlists are anywhere to be found.
Anyways, all the established solutions to the 13019 error do not apply to this situation, as my iPod has always been set to manually managed so "unchecking" the Sync Music option under the Music tab of the iPod and rechecking it will not work because it was never checked in the first place. And voice memos are obviously not applicable since we are not talking about an iPhone failing to sync music.
Unless anyone can provide a new solution here, I may just have to take my computer and iPod up to the genius bar. Any suggestions would be appreciated.

UCCX 8 DB Not in Sync

Similar Messages

Maybe you are looking for