UCCX 8 Historical Reporting export

I am currently running UCCX 5 and using the MS SQL data export feature to dump the historical reporting tables to an external MS SQL database nightly. I am planning an upgrade to UCCX 8, but because 8 now uses the Informix database the historical database export does not seem to be an option anymore.
Is there an AXL script or some other mechanisim that can be used to run this export?
Thanks

Hi Michael,
I think the AXL interface is provided only for CUCM (CallManager) and not for UCCX at this moment. In case of UCCX8 it would be nice to have such a powerful tool to get and set configuration settings or initiate SQL queries against UCCX database like in case of CUCM.
Maybe an insider from Cisco knows the answer to the question will be implemented in a later version of UCCX the connectivity trough AXL like for CUCM.
Regarding your problem you can connect to Informix database of UCCX8 trough ODBC.
A small target application that connects to both databases could do dump for you needed data.
I hope this help you...

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Historical Report - export report in excel format

Hi,
We are on UCCX 8.0 (SU2). We have an issue with Historical when we tried to export report in excel format, the report does not display in correct column. It's very confusing. We could manually correct (rearrange) the column label but it take lots of time as we have so many reports.
Is there anyway to fix this issue? Does anyone experience the same issue with Historical Report?
I attached the pictures for example.
Thanks,

This type of behavior is a bug. I took a look in the bug toolkit and there are several defects filed against the Agent Summary report in 8.0 but not one that matches this behavior. I would venture a guess that a DE was sloppy when fixing another bug and introduced this on us.
You should open a TAC case on this. It is also possible that this defect already exists but is not public in the toolkit yet.

UCCX 7 Historical Reports Tool Question

Hi, I'm new to this tool and was wondering how I can see the report builds for the existing reports within the historical reports tool. Is there a way to get into the pre-existing reports using Crystal Developer? Any help and all help is appreciated.
Thanks,

Aaron,
One more thing. So when I get into the UCCX server to look at the data tables I notice that the table prefix (owner) is dbo. When I go into the reports design view and look at the database fields, their prefix is ado. Is there another table set out there or are there interim tables being created as these reports are running?
Regards,

UCCX V7 Historical Reports

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is not available on V7.

Thanks for the replies and followed recommendations , user is pillingk in this example although no-one can log on , any ideas why the error is still occuring ?

About UCCX 8 Historical report-no report by running scheduler

Hi!
I can run the historical report by manually set up the timeframe and generate the report. The content of the report is correct,but when
I run the report by the sechduler , the content is empty,no data during the interval !... Does anybody encounter the same problem ? My UCCX version is 8.0.2
Thanks a lot!

Make sure the computer running the HRC is up and logged in during the time the report is scheduled to run. Essentially, you need to make sure the scheduler is running. It's not a Windows service.

UCCX 8 Historical Reporting User Guide

Anyone knows where can I download the korean version of the above user guide?

Here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html
Please remember to rate helpful responses and identify helpful or correct answers.

UCCX 8 Custom report - stored procedure

I'm porting over a custom UCCX 5 historical report to UCCX 8. I'm trying to port the stored procedure to informix but some of the helper routines such as getRoutingSkills(), getRestrictedDate() and parse2() are all restricted and I don't have permission to grant access to the report user.
A call to one of these functions generate the error message "SQL Error (getrestricteddate) cannot be resolved."
I'm logging in to the informix database with the uccxhruser account and I don't know of any other account with elevated privilege that I can use for development.
My question is there any documentation on security requirements for creating stored procedures for UCCX 8? What do i need to do to gain access to the functions listed above? Do i need to re-create these helper routines myself?
Please advise.
Thanks
Chris

I've noticed there's a database user named "uccxuser" with privilege set to "DBA". I believe this is the account i should be using to create my stored procedures but I don't know the password to it. Does anyone know how custom stored procedures should be created on uccx 8's database and which account we should be use?
Thanks
Chris

UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

Current State:
•    I have a customer running CUCM 6.1 and UCCX 7.01SR5. Currently their CUCM is *NOT* LDAP integrated and using local accounts only. UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
•    The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
Goal:
•    Upgrade software versions and migrate to new hardware for UCCX
•    LDAP integrate the CUCM users
Desired Future State and Proposed Upgrade Method
Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server.
Then during a weekend maintenance window……
•    Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
•    Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
•    Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
•    Restore the data from the UCCX PUT tool
•    Continue setup per documentation
At this point does UCCX see these agents as the same as they were before?
Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
We can simplify this question along these lines
Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens?
I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
What would historical reporting show in this case? A set of old agents and a set of new agents treated differently?
Has anyone run into this before?
Is my goal possible while keeping the agent configuration and HR data as it was before?

I was doing some more research looking at the DB schema for UCCX 8.
Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

Not able to generate UCCX Historical Report of one agent

Dear All,
I am not able to generate the UCCX Historical report of the agent as the Historical reports of the agent is generating upto the Feburary 2013 but we are not able to view the Historical Report of March 2013 and onwards, the realtime reports are generating and the agent name is added to the Active Directory only once, help is required in this regard.
Best Regards,
Durraze Khan

Rajesh,
Put a breakpoint and try to debug the report step by step.
You will findout the reason very easily.
Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
This way, you will findout the cause and can correct is accordingly.
Thanks,
Suresh Ganti

UCCX 9.0(2) Historical reports

We recently upgraded to UCCX 9.0(2) and now use the CUIC for historical reports. So far it seems like a step backwards in terms of ease of use and flexibility in running various reports.
Our Call Center is open from 7 AM to 7 PM M-F. I want to run a CSQ activity report that shows the number of inbound calls after 5 PM over the last 60 days. Seems fairly straight forward, but have not been able to figure out how to capture this information. I choose the absolute time frame of 4/23/14 to 6/23/14 (60 days) and then choose the starting time as 5 PM and ending time as 11:59 PM. This gives me results that I know are not correct as the volume is extremely high. I believe what the report is capturing is from 5 PM on 4/23 and running through 11:59 PM on 6/23.
Anyone know how to run report to capture the data I am looking for? Thanks in advance.

It was working when using together with HRC? By any change it was a customized reporting?
If not mistaken there was a recent post on how to customize it to only capture calls during office hours and non office hour
Thanks!
-JT-

UCCX Historical Reporting - Transferred Calls

Hi All,
I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
Any advice would be greatly appreciated!
As always, thanks in advance.

What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

UCCX historical reporting

Hi,
I have one query regarding uccx reporting.
In uccx suppose any user is configured as UCCX agent and he is not login in CAD, if user gets call in his ACD extension, will that call detail
be availabe in uccx historical reporting.
Regards,
Dinesh Joshi

Hi.
This post belongs to the Contact Center session.
Anyway, what do you mean that the "user is not an available choice"? Does the user have an account in CUCM?
G.

UCCX Historical Reporting Automated Install

Does anyone have any pointers on how to automate the install for UCCX Historical Reports? 7.01(504)

Hi Lisa
1) That report shows the hour period that had the most incoming calls to the whole system. That means all CSQs... what report are you comparing it to? That report may be for a single CSQ that is busy in the afternoon, where the total for the system is higher in the morning.
2) No, there is not. You would need a custom report to produce this if it is important.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

Historical Reports UCCX 7.0

Hi,
When I run a query with CCX Historical Report, for example on the activity by CSQ, I see all the CSQ and the CSQ removed.
This problem also exists for the agents. I found all the device that have been deleted.
Is this normal ?
How to completely remove these elements ?
I encounter this problem with two UCCX 7.0.
Anyhow, any help would be appriciated.
Thanks
Romuald

Hi Romuald,
The only way to remove the CSQ's as you suggest is to remove the "appearance" in the filter list of the historical report generator. Then you will have to use the Filters when creating the report. The CSQ's are perminent in the database and removing them manually is not supported nor is it advised. But by changing the query in the reporting template you can remove the CSQ appearances in the historical reporting client. Note, this is done on the HRC Client machine, not on the Server...
I have done this before for application names. So for instance, the ICD_Application_Summary_en_us.xml file which is located under c:\program files\Cisco CCX Historical Reporting\Report Templates\en_US has a SELECT query that appears like the following:
SELECT distinct applicationname FROM db_cra.dbo.contactcalldetail where applicationname not in ('')
If I wanted to change the appearance of what is displayed in the filter list I would change this in the following way:
SELECT distinct applicationname FROM db_cra.dbo.contactcalldetail where applicationname not in ('') and applicationname not in ('Advertising_Acct_Main') and applicationname not in ('Advertising_Accounting_CustSVC')
So for your issue, to remove CSQ appearances you will likely have to do the same thing but in something like the ICD_Detailed_Call_CSQ_Agent_en_us.xml or if the reports you are running are using a different template you will need to edit those. In that file you will find the SQL select statement:
SELECT distinct csqname FROM db_cra.dbo.contactservicequeue
So you would need to change that to something like the following:
SELECT distinct csqname FROM db_cra.dbo.contactservicequeue where csqname not in ('') and csqname not in ('CSQ1') and csqname not in ('CSQ2')
In this way you will exclude the CSQ's from showing up in the filter list. Someone can run the reports and select all the CSQ's in the filter list and this should exclude the ones you do not want on the report.
Please let me know if you have any questions about this and if this has been helpful please rate the post.
Thanks
Mike

Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

Hello,
I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.
As I have limited knowledge on those products, wondering if someone else can provide some information on this.
FYI, I posted this on Developers Forum too, still waiting for responses.
Thanks,
Kapil

Hi,
if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.
If you don't mind setting up a separate platform, then you can use anything capable of talking to an IBM Informix server.
G.

UCCX 8 Historical Reporting export

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