UCCX 9.0.2 AXL account continues to fail on setup

Question

I am spinning up a new CUCM 10 and UCCX 9.0.2 lab for our engineering department to begin work on testing features of our product against and during the initial setup I tell the system I am doing a "fresh install", the next step is to insert the service provider information. I put in the IP of my CUCM 10 cluster (on the same network) with the AXL Admin user name and the password. In every instance I get the error "Cisco Unified CM Authentication Failed because of the CCMAXL Exception. Please check the logs for details."
I have enabled all services on this lab box, verified all my AXL usernames/passwords and reset multiple times and yet it still fails on me. I know this is the latest product from Cisco and experience may be light - but do any of you have any suggestions on what I can do to get this going?

Answer 1

Hi,
I see that you are using 9.0.2, but is it the base version (9.0.2.10000-71) or the SU1 (9.0.2.11001-24)?
9.0.2 base is not compatbile with the CUCM 10 and 9.0.2 SU1 is compatible provided the following:
3.Install ES03 or later version on Unified CCX 902SU1 to work with Unified Communications Manager 10.0(1).
You can check this in the compatibility matrix:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Also, please note that we have had a lot of issues with 9.0.2 SU1 ES03 and we have deferred customers from using it. The fixes for the problems in ES3 and the fixes for which ES3 was released has been issued in ES4.
So please upgrade to 9.0.2 SU1 ES04 in case you need it to get going with CUCM 10.0
Hope this helps!
Regards,
Arundeep
CCIE Voice #40132