UCCX 9.0 - CUIC

Cisco introduced CUIC Standard as the new historical reporting package for CCX.
CCX has 3 licensing levels; standard, enhanced and premium.
We have CCX Premium however the version of CUIC on all CCX platforms is the standard version.
CUIC Premium that includes the Report Definition Designer is an additional $25,000 per server.
I assumed that when reading about premium and CUIC that CUIC was an integral part of uccx, since there were no separate versions of "Historical Reports"
I do not believe this information was properly presented.
Just an FYI for anyone who reads this........
Currently having repeated issues with CUIC simply functioning properly,

Hi
CUIC is the 'Standard' version in UCCX, and yes, it doesn't allow full customisation. I'm sure/hoping it will improve in 10.
THe customisation process will be the same no doubt - you need to buy the Lab (customer) or NFR (partner) version of CUIC Premium ($100 or so, I believe) in order to do customisation/creation of reports.
Aaron

Similar Messages

Creating new fields for UCCX 9.0 CUIC

I am tryin to create a Contact Service Activity report for a customer and I have 2 problems.
1st I have created a new field which I want to show the number of calls handled outsite of the Service Level.
The formula I have created is SUM(${calls_handled})-SUM(${handle_sl_met}) this works fine for the totals, however I am getting the overall totals on every Service line . Within Edit Properties i have just put in (${calls_handled})-(${handle_sl_met}) thinking that would sort the individual service lines, however it is still showing the overall total number!
The 2nd problem I have is that I want to run the same report so that it show multiple day summaries for each service.
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    25         23       2
3rd Oct Acounts      15         12       3
4th Oct Cust Serv    32         29       3
4th Oct Acounts      27         26       1
When I run the report for start time 3/10/2013 to 4/10/2013 for entire range - grouping by start time - summarising daily.
it show as follow
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    57         52       5
3rd Oct Acounts      42         38       4
Has anyone done this if so can you advise as it is now extremely urgent.
Thanks Sarah

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

UCCX 9.0 CUIC Value lists

Hello,
I have installed UCCX 9.0(2) and I am using CUIC for the reporting data. When I first configured the UCCX CSQs, I used some sample names. After the testing phase, I changed those names to the final names.
Everything is working as expected with the callcenter. The only problem I have is that in CUIC, if I check the Stock Value list "UCCX_CSQ Names" I see the names of the old CSQs as well as the new CSQs.
The old CSQs are no longer configured in the system, and I cannot modify the value list since it is a stock list. How can I remove those old names from CUIC?
Regards,
Javier

If you delete of modifiy any thing in UCCX then old value will mark as inactive but that will still present in infromix database.
if you want to completly remove it then you have to purge the old data . but in that case you will lose all your historical data also . you can request TAC they will delete old config from root . but normally this is working as design .

UCCX User permissions - CUIC

Can anyone advise, how to give permissions to the Users in CUIC for UCCX...
We have installed UCCX at a customer site and I have created a number of reports, none of which my users can see. Whilst the Excute & Write permissions windows are visible, I am unable to click in them to give the users permission to see them!
Does the permissions work in the same way as it does for UCCE, meaning that unless i am signed in as a superuser, so i can see all the users, there is no way I can make changes?
If this is the case and a SUPERUSER has not been created, then please can you advise how to do this.
Thanks Sarah

there should be an administrator group that you should be part of.
check the group members and see if your user ID is in there.
once you are in it, you should be able to edit permissions for other users
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UCCX 10.6 CUIC Peak Call

Hey All,
Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report?
I can do lots of summary reports..
Many thanks
Andrew

Hi Andrew
I've been thinking about the same thing myself. There is a 'Traffic Analysis' report on the system that works out the peak hour, having a look at the SQL for that might provide you with some ideas...
Starting from scratch, I guess I would either:
- Decide on a resolution (e.g. peak hour, or peak 15 minute periods) and then for each period count up calls that start or end within or both within that period. Iterate through all the periods in the report time range, and output those. That would read high, I guess, since two calls within a 15 minute period do not necessarily overlap each other.
- For each point in time 'x' in the report (again, at a certain resolution, e.g. every minute or 5 minutes) find all calls where the end is after 'x', and the start is before 'x'. This might not catch genuine peaks, if they fall in between the 5-minute points at which the concurrency is tested.
I suppose the latter option would be more accurate, but you'd have to run it at a high 'resolution', i.e. small incremenents in the 'x' period to make it accurate.
Perhaps there's a better way, anyone else done this?
Aaron

[UCCX] Create/Edit CUIC Report Definitions

Is the ability to create/edit cuic report definitions available with Enhanced or is that Premium only?

I found this - https://supportforums.cisco.com/thread/2222847
If I'm reading this correctly (which I very well might not be), it requires premium licensing. Maybe it'd be better for me to explain what I'm after since I might not even be on the right track.
I've created copies of a couple of stock inbound reports and am trying to add grouping by state (via calling party number npa/nxx). 99% of the inbound calls are apparently from 3 or 4 states, so I figured it'd be pretty easy to implement but I haven't come up with anything yet. Any ideas would be much appreciated.
thanks,
will

CUIC-UCCX bundle

Hello,
I am currently working with an UCCX 9.0(2) installation and the csutomer is using CUIC as the reporting tool. We are currently facing some troubles:
1. We are in a timezone that is GMT-3 (Argentina). If, for instance, you ask for de summary activity report for a specific date, it comes with two lines. Trying to understand why is this happening, I found out checking the SQL, that the timeframe is being sent to the database in UTC, so for example, if I ask for a report from 9PM from one day to 8.59PM (taking into account that the user is set to GMT-3 timezone), the report comes out fine. (1 line for the whole day). That's because the SQL shows, from 0:00 to 23:59 in UTC.
I have found some solutions for this on the web, but unfortunately they appear to be for the full product and not the co-resident version, which, by the way, looks very limited.
2. The "Not-ready Reason code summary report" does not show the custom reason codes configured. They are all grouped under "Other RC". How can I see the specific configured Reason codes and not only the system RC?
Thanks in advance,
Javier

Hello Team.
i am also using uccx 9 with CUIC and when using schedule it is giving blank reports that are attached here..
Cisco Unified Intelligence Center
Version:9.0(2) build 1 (9_0_2_11002_27)

Widget on inbuilt CUIC UCCX

Has any one tried to add clock/calculator widget to CUIC Dashboard in UCCX .
It is not working for me ??
I added this Clock and Calculator widget but the result is as below ?? Any one has ever able to add it successfully working ??
Pleas point out which widgets to use ? Is it a browser error ??
I have UCCX 10.6

Hello Team.
i am also using uccx 9 with CUIC and when using schedule it is giving blank reports that are attached here..
Cisco Unified Intelligence Center
Version:9.0(2) build 1 (9_0_2_11002_27)

CUIC for UCCX 9.0(2)

Hi,
my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)
I read:
"... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express application. ... "
I don't understand.
Can I install it on the same server where there is UCCX 9.0.2 or on a different server?
What licenses do I need?
My customer asks application HA (no vmware)
There are good alternatives to the Cuic ?
Thanks
Cristina

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

Using CUIC to Show Calls Waiting on UCCX 9.0.2

Hi,
I am about to deploy UCCX 9 for a customer, and they want to use CUIC to replace their existing wallboard. This appears to be fine with the exception that none of the existing or available report definitions show calls waiting (as they are based on the Historical Reports Package).
Can anyone offer any advice, or share a report definition that would allow me to show this?
Regards
Tony

Hi Tony
I've not played with CUIC properly myself, but basically you need to get a Lab or NFR kit for CUIC Premium; with that you can created customised reports and import those to the UCCX system.
Regards
Aaron

UCCX 9.0(2) Custom reports with CUIC 9.0 issue

Hello.
I installed in our lab UCCX 9.0(2) and CUIC 9.0(1) with premium licenses. It's necessary for making custom reports used in CUIC.
I found this document:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html and tryed make recomendations from it.
But I had a problem with prerequisites #6. I can't click "Edit" button, because it is inactive. I attach 2 screenshots: from pages "Datasource" and user configuration.
What could be the problem?
Regards,
Anton

Here's a summary so far:
Problem Description:
Unable to edit Data Source "UCCX" in co-resident CUIC.
Also, documentation required on CUIC Custom Reports.
Topology:
UCCX 9.0(2)
Resolution Summary:
Switched back to HRC, and then back to CUIC again. Datasource could be edited.
See the following sections of the CUIC user guide:
http://tools.cisco.com/squish/cddf8
Page 50, "Custom Templates" and "Reports and Report Definitions".
Page 107, "Report Definitions".

UCCX 9.0 and CUIC problem

Hello all,
I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.
When we try to tun this report we get this error :
"There are currently no parameters configured for this report."
and then
"Dataset status is Failed (Database Error)."
Did somebody already get this error ?
Could someone extract this report and send it to me ? I'll try to import it on my side.
Best regards,
Jena Brunstein

Hi
TAC has resolved the issue by connecting on the UCCX and do following:
To fix the non-working stock report, we exported it and added entity version
to both the report and report definition to overwrite the existing report
definition.
Hope it helps

UCCX 9.0 using CUIC - Accessing Custom Stored Procedure

Hello,
We recently upgraded to UCCX 9.0 to take advantage of CUIC. So far it's been going well but we had a custom report that we used on the old HR client. It was a copy of the Agent Call Summary report that called a different stored procedure. It was easy enough to create for the HR client. The only difference between the SP's is that the custom one doesn't count outbound calls under 5 digits so it excludeds any internal calls. I've tried exporting the Agent Call Summary report in CUIC and importing a new one but I can't get it to change what SP is called. Does anyone have any idea how I can get this to work? I've seen other threads that suggest that a stand alone copy of CUIC Premium is needed but I was hoping it wasn't since it's a fairly simple change.
Thanks,
Eric

Hello,
Any change to the storeprocedure or database access will require the premium version since the standard doesn't have the option to see the report definition.
If you have a LAB of CUIC, it comes with premium version for partners with only 1000 USD, you can use it and export the report and then import it to the customer, this how i usually do for small changes, other than that the customer is required to buy the premium version.
Amer

UCCX 10 CUIC Custom Report (using external data source)

Hi.
We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in reports. We need to add the external data source to CUIC but I'm not sure if the strip CUIC version of UCCX can allow that. Is that possible?
I know that with CUIC Premium we can add third party data sources into the CUIC. The Premium CUIC NFR allows that and we can create the report but for it to work in UCCX we need to add the external data source to CUIC.
What are my options? If any?
Thanks in advanced,
-Jose

Hi Jose,
You can basically build custom reports on a standalone CUIC server and import them to the CUIC on UCCX.
But I am not sure if this datasource is continuously polling information from the DB and giving it to the report and if this is possible.
Please refer to the link below for creating the custom reports on CUIC in UCCX:
https://communities.cisco.com/docs/DOC-31936
Regards,
Arundeep

CUIC UCCX 9.0.2 w/Prem Agent

Can I use CUIC as a wallboard. I just saw a brief demo and it appears that the real-time CUIC reports can show real-time wallboard data that can be used within the CAD integrated browser window. Can anyone confirm this?
Joe

David,
I was told that I would need the CUIC/Premium upgrade for UCCX in order to create a real-time dashboard that has both the CSQ stats(CSQ:Sales, Support...etc) and the the individual Agent Name / Status(Ready, Not Ready...etc) with both on one dashboard.
Joe

UCCX 9.0 - CUIC

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