UCCX 9.0 real-time reporting

Hi,
I need information about UCCX 9.0 real-time reporting. What are the real time reports available on UCCX 9.0.
How to run this real time reports.
Regards,
Dinesh Joshi

Hi Dinesh
It's similar stuff to what you get in the Historical Reports - e.g. number of contacts, abandons, available agents, state of agents etc etc but counted up for that day and shown in real time. They're very basic looking tabular data type report generally, Supervisor can do some basic charts but nothing exciting and they aren't designed to be exporable.
Is there something specific you are looking for?

Similar Messages

UCCX 10.5 Real Time Report shows "Not Connected"

Hi,
UCCX 10.5 HA over LAN.
As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes.
Any Ideas?
Regards.

Hi Mohamed,
Are you accessing this via the IE or FF? If so which version?
The Real time reporting on UCCX connects to the RMI port 6999 to pull the information on the Engine. If there are no port blockages or if there are no issues with the browsers, then it is a problem with the configuration files in root holding this information which needs in depth analysis.
A restart of the Engine also should help. I know that everything is IN SERVICE, but I have noticed a lot of issues on UCCX 10.5 when there are stuck calls on the system, it impacts RTR with the midnight stats reset.
The reset of the Engine is bound to clear all the stuck calls in the system and this may be a side effect of the stuck calls on the system especially if the RTR was working before you noticed the problems.
Regards,
Arundeep

UCCX 7 (SR4) - real time reporting based on option choosed

hello,
i would like to extract real time information on wich option the client choosed on my uccx7 script. I know where to get in the database some info from the queues (Summary Tables), and i would like to make some custom real time reporting based on wich option was choosed to know how many callers choosed the voicemail option (so the call won't show up as abandoned).
Is there any way to get real time info from a custom variable in real time? in wich table?
thank,
met.

IVR selections are not recorded within the CCX databases. You would need to save this to an external database and report from there. Your only method of capturing this within db_cra would be to store a value into an enterprise data variable which can be seen on historical reports.
Also, the only tables that are "real time" are those identified as such: RtCSQsSummary and RtICDStatistics for use by wallboard applications.

Real Time report statistics report - UCCX IPPA

Hello All,
Real Time report statistics on IPPA agent phones refershing after 3 - 4 mits, Please hlep to resolve this issue.
Thanks,
Murali.P

I'm not sure I understand you, on the CTI topic. CTI is a fundemental protocol when it comes to CUCM/UCCX, which is the future of telphony. No old school PBX's here, just packets.
I was just looking at the UCCX 9.0(2) REST API and it looks like there are some stats to be farmed there, however, it's so new, I cannot really speaek to it from experience.
Check it out:
http://developer.cisco.com/documents/11218258/11219470/Cisco-uccx-developer-guide-902.pdf?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fuccxapi%2Fhome%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_b8N60ctZVvHc%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-5%26p_p_col_pos%3D1%26p_p_col_count%3D2
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

Real-time reporting issue

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.
Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?
Running UCCX Admin v7.0(1)

No it's certainly possible. I would try that first, see if it's working at all.
Sometimes, running this page from an end user PC, can fail if your JRE is not the right version. One way to find out if that is the case: uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.
Try these, and report back.

Webview not showing real time reports

Hi,
I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer port status report, I had to enable a setting through the registry, according to the following document:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801dc6cf.shtml
I changed that and then the Real Time report for the dialer port status works. Nothing else from the Real Time reports returns any data.
Thank you,
Agelos

We are using only the Outbound option, so it's only for the outbound. It doesn't give me any Real Time report except the dialer port status. It doesn't return any error, but the report is empty.

Not able to run Real Time Report(Live report)

Hi all,
I am working on a report which need to be run on real time, i am facing difficulty while running it at my end(India),
getting error as View Display Error whereas my counterpart in United States running at her end getting the result easly,
server is located at United States,we share the same internet speed,I tried different means by putting appropriate filter
in order to reduce the data size but still couldnt see any result. Can anyone please suggest me what is the issue
and what need to be done in order to get the results for real time report faster at my end.
Thanks for help.

A couple of suggestions.
First, make sure you are reproducing the report conditions as well as the user access settings. Different user access can make a big difference in report performance.
Second, enter an SR with Oracle support. They may be able to help troubleshoot connection issues.
When we see dramatically different response times in different locations, this usuallly means a network issue. It may not be in your corporate network, but somewhere between you and the data center.

CUIC Agent Real-time reporting reason code

Hi,
In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.
How we can display reason code as name which we have configured in icm like tea, coffee , meeting.
CUIC version we are using 8.5.
Regards,
Dinesh Joshi

The way I got round this was creating thresholds - eg 1 = Lunch 2 = meeting etc.
this does work, however you can't then Threshold the time on those particular texts, but at least you can see what 'state' they are in.
let me know if it works..
Thanks Sarah

How to make real-time report per subscriber ( SCE2020)

From the link below Cisco SCA BB SNMP Real Time Monitoring User Guide, 3.1
http://www.cisco.com/en/US/products/ps6135/products_user_guide_chapter09186a008084ddc8.html
it only make report on the global bandwitdh does anyone have i 3rd party software or good document on how to do snmp real-time report per subscriber?
Thanks in Advance.

SCE platform supports a limited set of variables that may be configured via SNMP (read-write variables). Setting a variable via SNMP (as via the CLI) takes effect immediately and affects only the running-configuration. To make this configuration stored for next reboots (startup-configuration) the user must specify it explicitly via CLI or via SNMP using the Cisco enterprise MIB objects.
For the further details for the SCE follow the below url which will help you:
http://www.cisco.com/en/US/products/ps6134/prod_configuration_guide09186a008078b43a.html

Real Time Report Placed in iFrame and then Within a Web Applet

Real-Time Reports built and executed BI tool retrieve real-time updates. However, when report URL is placed within an IFRAME and that is then placed in a Web Applet and the Web Applet is placed within a Page Layout Section, the real-time report no longer retrieves real-time updates.
Do you have any ideas as to why?

Hi Don,
Thanks for the reply. I had downloaded a set of samples from SAP and I have looked through a few of the set you supplied. I am worried that I'm going to have some trouble because the samples have the reports loaded as part of the solution but I was looking to create a more generic viewer. I don't want to have to reprogram for each and every report that is created. That is why I was trying to use the generic parameter dialog. After the Report Load Failed dialog comes up, it does bring up the parm dialog and hits SQL Server just fine. Yes...the reports are passing Parms to Stored Procs in SQL Server. The report has default parameter values.
What I am trying to do is search thru the application folder and gather the names of the reports located there and fill the combo box with the names of the reports. Then the user should just be able to select a report and run it. I can't save the data in the reports because they must be ran per the requester's date range and other desired parameters.
Does this seem valid or am I going to have to program for EVERY single report and reprogram/recompile for every report added? Not particularly what I want to hear. I would have used the standard Crystal Report Viewer and had the users use that but it doesn't seem to allow you refresh the data from the viewer.
Thanks for your help,
Chris

What is the sql query for the real time reports Resource Stats?

Does anyone know what the query is that the real time report tool uses for the Resource Stats page? Trying to develop a custom report that displays similar information that is updated regularly.

Hi,
009 wrote:
Hi Frank,
Just wanted your opinion on the above given SQLI'm not sure I understand it.
I added some more formatting to help me read it:
SELECT      A
,     CASE WHEN LAG(A,1) OVER (ORDER BY A) IS NULL
          OR A=LAG(A,1) OVER (ORDER BY A)
          THEN LAG(B,1) OVER (ORDER BY A)
     END B_LAG
,     B
FROM     (
     SELECT A, B
     FROM
          SELECT '1'A,'Apple' B FROM DUAL UNION ALL
          SELECT '1'A,'cat'B FROM DUAL UNION ALL
          SELECT '2'A,'bat'B FROM DUAL UNION ALL
          SELECT '3'A,'rat'B FROM DUAL UNION ALL
          SELECT '2'A,'yellow'B FROM DUAL UNION ALL
          SELECT '1'A,'pin'B FROM DUAL
     CONNECT BY PRIOR A=B
     ORDER BY A
);What is the purpose of the CONNECT BY in what you have so far?
Is the idea that you will add another CONNECT BY query, using
CONNECT BY b_lag = PRIOR b?
Do you think that will be better than using ROW_NUMBER?
Will it work if (a, b) is not unique?

UCCX 8 - CSD Real Time Display "N/A"

Hello,
We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who display "n/a" in CSD, in CAD the real time data display as normal.
For example: When supervisor monitor Agent_A in CSD "Agent Logs - call" show "N/A" (the same to Agent Logs -state). But in CAD, Agent_A can see real time display "Agent Call Log Display" as normal (the same to "Agent ACD State Log Display").
Does anyone experience this issue?
It seem that the real time display data in CAD and CSD are getting from the same source. How come the CSD show "n/a" when the data is available in CAD? Any idea, please help.
Many thanks,

Hi Anuj,
Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the directory services.
Just a note for anyone who might face similar issue, the recommendation is to first check the version of CAD/CSD running on the client PC (as Anuj suggest) and also comparing the user ID with the UCCX resource page. Be aware that user ID is case sensitive. Check the inactive agent list in the resource page. Delete the user id if you see it there. Then go to Desktop Administrator to resync the directory servcies.
Thanks!

Real time report

Hi
real time alv reports required with description.
thanks
Message was edited by:
        Deepa KN

Hi,
Below is a full code listing ALV report. Simply copy and paste the code into a new program ,activate and it should run ok.
*& Report ZDEMO_ALVGRID                                               *
*& Example of a simple ALV Grid Report                                 *
*& The basic requirement for this demo is to display a number of       *
*& fields from the EKKO table.                                         *
REPORT zdemo_alvgrid                 .
TABLES:     ekko.
type-pools: slis.                                 "ALV Declarations
*Data Declaration
TYPES: BEGIN OF t_ekko,
ebeln TYPE ekpo-ebeln,
ebelp TYPE ekpo-ebelp,
statu TYPE ekpo-statu,
aedat TYPE ekpo-aedat,
matnr TYPE ekpo-matnr,
menge TYPE ekpo-menge,
meins TYPE ekpo-meins,
netpr TYPE ekpo-netpr,
peinh TYPE ekpo-peinh,
END OF t_ekko.
DATA: it_ekko TYPE STANDARD TABLE OF t_ekko INITIAL SIZE 0,
      wa_ekko TYPE t_ekko.
*ALV data declarations
data: fieldcatalog type slis_t_fieldcat_alv with header line,
      gd_tab_group type slis_t_sp_group_alv,
      gd_layout    type slis_layout_alv,
      gd_repid     like sy-repid,
      gt_events     type slis_t_event,
      gd_prntparams type slis_print_alv.
*Start-of-selection.
START-OF-SELECTION.
perform data_retrieval.
perform build_fieldcatalog.
perform build_layout.
perform build_events.
perform build_print_params.
perform display_alv_report.
*&      Form BUILD_FIELDCATALOG
      Build Fieldcatalog for ALV Report
form build_fieldcatalog.
There are a number of ways to create a fieldcat.
For the purpose of this example i will build the fieldcatalog manualy
by populating the internal table fields individually and then
appending the rows. This method can be the most time consuming but can
also allow you more control of the final product.
Beware though, you need to ensure that all fields required are
populated. When using some of functionality available via ALV, such as
total. You may need to provide more information than if you were
simply displaying the result
              I.e. Field type may be required in-order for
                   the 'TOTAL' function to work.
fieldcatalog-fieldname   = 'EBELN'.
fieldcatalog-seltext_m   = 'Purchase Order'.
fieldcatalog-col_pos     = 0.
fieldcatalog-outputlen   = 10.
fieldcatalog-emphasize   = 'X'.
fieldcatalog-key         = 'X'.
fieldcatalog-do_sum      = 'X'.
fieldcatalog-no_zero     = 'X'.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'EBELP'.
fieldcatalog-seltext_m   = 'PO Item'.
fieldcatalog-col_pos     = 1.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'STATU'.
fieldcatalog-seltext_m   = 'Status'.
fieldcatalog-col_pos     = 2.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'AEDAT'.
fieldcatalog-seltext_m   = 'Item change date'.
fieldcatalog-col_pos     = 3.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'MATNR'.
fieldcatalog-seltext_m   = 'Material Number'.
fieldcatalog-col_pos     = 4.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'MENGE'.
fieldcatalog-seltext_m   = 'PO quantity'.
fieldcatalog-col_pos     = 5.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'MEINS'.
fieldcatalog-seltext_m   = 'Order Unit'.
fieldcatalog-col_pos     = 6.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'NETPR'.
fieldcatalog-seltext_m   = 'Net Price'.
fieldcatalog-col_pos     = 7.
fieldcatalog-outputlen   = 15.
fieldcatalog-do_sum      = 'X'.
fieldcatalog-datatype     = 'CURR'.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
fieldcatalog-fieldname   = 'PEINH'.
fieldcatalog-seltext_m   = 'Price Unit'.
fieldcatalog-col_pos     = 8.
append fieldcatalog to fieldcatalog.
clear fieldcatalog.
endform.                    " BUILD_FIELDCATALOG
*&      Form BUILD_LAYOUT
      Build layout for ALV grid report
form build_layout.
gd_layout-no_input          = 'X'.
gd_layout-colwidth_optimize = 'X'.
gd_layout-totals_text       = 'Totals'(201).
gd_layout-totals_only        = 'X'.
gd_layout-f2code            = 'DISP'. "Sets fcode for when double
                                        "click(press f2)
gd_layout-zebra             = 'X'.
gd_layout-group_change_edit = 'X'.
gd_layout-header_text       = 'helllllo'.
endform.                    " BUILD_LAYOUT
*&      Form DISPLAY_ALV_REPORT
      Display report using ALV grid
form display_alv_report.
gd_repid = sy-repid.
call function 'REUSE_ALV_GRID_DISPLAY'
       exporting
            i_callback_program      = gd_repid
            i_callback_top_of_page   = 'TOP-OF-PAGE' "see FORM
            i_callback_user_command = 'USER_COMMAND'
           i_grid_title           = outtext
            is_layout               = gd_layout
            it_fieldcat             = fieldcatalog[]
           it_special_groups       = gd_tabgroup
            it_events               = gt_events
            is_print                = gd_prntparams
            i_save                  = 'X'
           is_variant              = z_template
       tables
            t_outtab                = it_ekko
       exceptions
            program_error           = 1
            others                  = 2.
if sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
endif.
endform.                    " DISPLAY_ALV_REPORT
*&      Form DATA_RETRIEVAL
      Retrieve data form EKPO table and populate itab it_ekko
form data_retrieval.
select ebeln ebelp statu aedat matnr menge meins netpr peinh
up to 10 rows
from ekpo
into table it_ekko.
endform.                    " DATA_RETRIEVAL
Form TOP-OF-PAGE                                                 *
ALV Report Header                                                 *
Form top-of-page.
*ALV Header declarations
data: t_header type slis_t_listheader,
      wa_header type slis_listheader,
      t_line like wa_header-info,
      ld_lines type i,
      ld_linesc(10) type c.
Title
wa_header-typ = 'H'.
wa_header-info = 'EKKO Table Report'.
append wa_header to t_header.
clear wa_header.
Date
wa_header-typ = 'S'.
wa_header-key = 'Date: '.
CONCATENATE sy-datum+6(2) '.'
               sy-datum+4(2) '.'
               sy-datum(4) INTO wa_header-info.   "todays date
append wa_header to t_header.
clear: wa_header.
Total No. of Records Selected
describe table it_ekko lines ld_lines.
ld_linesc = ld_lines.
concatenate 'Total No. of Records Selected: ' ld_linesc
                    into t_line separated by space.
wa_header-typ = 'A'.
wa_header-info = t_line.
append wa_header to t_header.
clear: wa_header, t_line.
call function 'REUSE_ALV_COMMENTARY_WRITE'
       exporting
            it_list_commentary = t_header.
           i_logo             = 'Z_LOGO'.
endform.
      FORM USER_COMMAND                                          *
      --> R_UCOMM                                                *
      --> RS_SELFIELD                                            *
FORM user_command USING r_ucomm LIKE sy-ucomm
                  rs_selfield TYPE slis_selfield.
Check function code
CASE r_ucomm.
    WHEN '&IC1'.
Check field clicked on within ALVgrid report
    IF rs_selfield-fieldname = 'EBELN'.
    Read data table, using index of row user clicked on
      READ TABLE it_ekko INTO wa_ekko INDEX rs_selfield-tabindex.
    Set parameter ID for transaction screen field
      SET PARAMETER ID 'BES' FIELD wa_ekko-ebeln.
    Sxecute transaction ME23N, and skip initial data entry screen
      CALL TRANSACTION 'ME23N' AND SKIP FIRST SCREEN.
    ENDIF.
ENDCASE.
ENDFORM.
*&      Form BUILD_EVENTS
      Build events table
form build_events.
data: ls_event type slis_alv_event.
call function 'REUSE_ALV_EVENTS_GET'
       exporting
            i_list_type = 0
       importing
            et_events   = gt_events[].
read table gt_events with key name = slis_ev_end_of_page
                           into ls_event.
if sy-subrc = 0.
    move 'END_OF_PAGE' to ls_event-form.
    append ls_event to gt_events.
endif.
    read table gt_events with key name = slis_ev_end_of_list
                           into ls_event.
if sy-subrc = 0.
    move 'END_OF_LIST' to ls_event-form.
    append ls_event to gt_events.
endif.
endform.                    " BUILD_EVENTS
*&      Form BUILD_PRINT_PARAMS
      Setup print parameters
form build_print_params.
gd_prntparams-reserve_lines = '3'.   "Lines reserved for footer
gd_prntparams-no_coverpage = 'X'.
endform.                    " BUILD_PRINT_PARAMS
*&      Form END_OF_PAGE
form END_OF_PAGE.
data: listwidth type i,
        ld_pagepos(10) type c,
        ld_page(10)    type c.
write: sy-uline(50).
skip.
write:/40 'Page:', sy-pagno .
endform.
*&      Form END_OF_LIST
form END_OF_LIST.
data: listwidth type i,
        ld_pagepos(10) type c,
        ld_page(10)    type c.
skip.
write:/40 'Page:', sy-pagno .
endform.
Hope this helps.
Reward if helpful.
Regards,
Sipra

Real Time Reporting in BW

Dear All,
Is Real Time Operating is possible in BW ? If it is ? Does anyone has some document or info ? If this is possible ?
As far as I'm concern it is possible in SAP BW 4.0
Please advise
Thanks
Kumar

Hi Nathan,
Refer these links:
Real Time Results
Real Time Data in BW????
Bye
Dinesh

UCCX Real time Reporting - Engine Tasks not clearing

I've got a couple of VERY basic test scripts that I wrote for testing session management from one script to the next. I finally got the scripts to work, but I've been getting this error message when the first script completes (after the call is transferred to the second script):
Contact ID: <xxxxx>, Contact is inactive when getting channel.
I didn't really think too much of it until I decided to look in RTR to make sure nothing was getting hung. Turns out, when I view the "Engine Tasks", one task exists for each time I've called each script. There are 11 tasks right now and periodically other tasks will pop in and out from our production scripts, as they are supposed to. I'm assuming I will have to restart the engine service to clear the tasks (although letting it go overnight seems to have cleared the tasks from yesterday), but what am I doing wrong in the script that is not clearing the tasks?
For moving the call from the first script to the second script, I am using a "Call Redirect". In the "Successful" branch, it goes through a "Set Contact Info" and marks the call as handled, then a "Go to Terminate" step, which is where the error is generated the script ends. It never actually makes it to the "End" step.
Thanks
Chris

I made one change to my script that was able to get rid of the error message, but the Engine Tasks are still there. I tested this morning and just checked; they are still going at 4.5 hours.
I've attached a screenshot of the first script. As you can see, it is very basic, but I feel like I am missing something. I didn't post the second script, but it is very similar, except no call redirect. It has the same behavior in that it still creates an Engine Task that takes many hours to clear.
Thanks for taking a look!

UCCX 9.0 real-time reporting

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