UCCX 9 Outbound IVR ANI Database Integration

Hi,
I am using UCCX 9 premium with outbound IVR license to achieve a database integration with TTS, to play a dynamically customized message to customer.
I realized that the outbound dialer contact info such as account number cannot be carried over to the IVR script, which is a shameful flaw of the system I believe. But it indicates that the ANI can be carried over. I am wondering what is the ANI? Is it the contact number of the customer, or just the CTI port number? If it is the contact number, I may still be able to query the SQL database using it.
High appreciated.
Quan

Do you know if this is still a limitation in UCCX 10.5 ?

Similar Messages

UCCX Outbound IVR Port License Requirements

Hi, trying to figure out how many Outbound IVR port licenses are needed.
UCCX dials out, call is answered with a live voice, UCCX transfers to Application Trigger. No agent available, call is queued. At this point 1 Outbound IVR license is used.
Agent becomes available and call is transferred to Agent. At this point is the licensed port returned or is the license consumed until the agent hangs up?
Thanks.

Hi Chris
I dont think the outbound license will be held till agent answers the call.
Here's when outbound licenses will be released:
1. Outbound subsystem calls a contact, live voice is detected, dialer does a refer to agents extension via gateway-sip trunk - CUCM. At this point, outbound port is free and agent takes the call
2. Outbound subsystem calls a contact, live voice is detected, dialer does a refer to IVR trigger. Outbound port is released. Here, the outbound contact is now connected to one of the inbound CTI ports which are associated to the IVR trigger
In summary, as soon as outbound port does a successful SIP Refer transfer, the outbound port is free to be used for next contact.
Regards
Shikhar

Uccx 8,5 outbound IVR unable to load contact list intermittently and other ?

Good morning
on our outbound IVR we seem to have problems importing the contacts page and sometimes when it does load it show the calls were successful, yet none of the numbers were dialed. when we import the contacts it will usually show the remaining contacts but on several, more than should be, it imports and shows 0 for remaining contacts and also sometimes it will load and we enable the campaign it will show 0 remaining on the report yet no phones ever rang?
has anyone had any issue with import, we are using the same file over and over so it is not a formatting issue.
Thank you

Were you able to figure out how to pass the accountNumber or the First name from the import file to the IVR script?
I'm trying to do the same thing.

UCCX 5/7 or 8 - Database access - How does the UCCX engine use the DB connection

I was asked the following question by a customer:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
"How does UCCX manage it’s database connections – a connection pool manager / single connection / single connection for each call"
Does anyone actually know ? Is it documented anywhere?
Based on how the steps work I'd guess that the UCCX engine makes a new single DB connection each time the DB step reaches out the DB for a read/write. I assume it would do this independently for every instance of a script running. Hence the importance of the DB release step I'm guessing.
I know in the DB subsystem you can configure the maximum number of DB connections to be used but this doesn't imply how they are used.
I'm not a DB guy, but I think the concern stems from the potential load on a DB server with the constant opening and closing of the DB connections. I'm assuming that if it used a connection pool the UCCX engine would open, and keep open, a group of DB connections to be used by the UCCX engine. This would lessen the load on the DB server I'm assuming.
Is there any fundamental difference with UCCX 8 and the DB access ? It obviously not ODBC anymore. It JDBC right ? But again how does the UCCX engine use the DB connection?

To my knowledge, this is not documented; however, at least through 7.0 the MIVR subsystem will open a pool of ODBC connections equal to the maximum you defined and keep them open. If you set it to 50, you will see 50 open connections on the SQL server. Each script that is triggered will attach to one of the available connections as soon as you use a DB-related step and keep it until you use a DB Release step. Once that script instance releases it, the connection is available for another script.
The behavior should not change with 8.0 as it is the same MIVR subsystem that is doing the work. My first CCX 8.0 project that needs database integration is still about 30 days away so I can't guarantee that though.

Can Outbound IVR assign call to agent by CSQ?

Hi all,
I am studying the outbound IVR feature in UCCX 9. For outbound IVR, the call is initiated by SIP gateway and it further transfer the call to CM and finally handled by UCCX IVR application. Can i further assign the call to Agent in CSQ under the script in application? If yes, can the agent still do the outbound call operation such as "Accept", "Skip", "Close", and call Re-classification such as "Answer machine/ Callback", etc.
Thenk you for any reply.
BG,
Dennis

Hi all,
I am studying the outbound IVR feature in UCCX 9. For outbound IVR, the call is initiated by SIP gateway and it further transfer the call to CM and finally handled by UCCX IVR application. Can i further assign the call to Agent in CSQ under the script in application? If yes, can the agent still do the outbound call operation such as "Accept", "Skip", "Close", and call Re-classification such as "Answer machine/ Callback", etc.
Thenk you for any reply.
BG,
Dennis

Check database integrity throws 665 error when executing check database integrity task in SSMS.

I have read all other cases that relate to this error and cannot get this to work. Running SQL Server 2012 sp1 on Windows server 2012 R2. Disk space and permissions are fine, but I get the error below when I try and use the check database integrity task
within my maintenance plan on both system and user databases. I have researched this and fragmentation is not the issue. I'm lost at this point and would appreciate at least some steps to try. databases are not "read only" as I have read this may
contribute to the problem. All other maintenance tasks run fine.
Error message from SQL LOG
Check Database integrity on Local server connection
Databases: All system databases
Task start: 2014-01-13T11:00:04.
Task end: 2014-01-13T11:00:04.
Failed:(-1073548784) Executing the query "DBCC CHECKDB(N'master', NOINDEX)
" failed with the following error: "A database snapshot cannot be created because it failed to start.
A database snapshot cannot be created because it failed to start.
MODIFY FILE encountered operating system error 665(The requested operation could not be completed due to a file system limitation) while attempting to expand the physical file 'E:\\SQLdata\\MSSQL11.MSSQLSERVER\\MSSQL\\DATA\\master.mdf:MSSQL_DBCC9'.
The database snapshot for online checks could not be created. Either the reason is given in a previous error or one of the underlying volumes does not support sparse files or alternate streams. Attempting to get exclusive access to run checks offline.
The database could not be exclusively locked to perform the operation.
Check statement aborted. The database could not be checked as a database snapshot could not be created and the database or table could not be locked. See Books Online for details of when this behavior is expected and what workarounds exist. Also see previous
errors for more details.". Possible failure reasons: Problems with the query, "ResultSet" property not set correctly, parameters not set correctly, or connection not established correctly.
Error Message from Log File Viewer in SSMS:
Source: Check Database Integrity Task      Executing query "USE [ReportServer] ".: 50% complete End Progress Error: 2014-01-13 11:31:54.92     Code: 0xC002F210
Source: Check Database Integrity Task Execute SQL Task     Description: Executing the query "DBCC CHECKDB(N'ReportServer') WITH NO_INFOMSGS " failed with the following error: "A database snapshot cannot be created
because it failed to start. A database snapshot cannot be created because it failed to start. MODIFY FILE encountered operating system error 665(The requested operation could not be completed due to a file system limitation) while attempting to
expand the physical file 'E:\SQLdata\MSSQL11.MSSQLSERVER\MSSQL\DATA\ReportServer.mdf:MSSQL_DBCC9'. The database snapshot for online checks could not be created. Either the reason is given in a previous error or one of the underlying volumes does not
support sparse files or alternate streams. Attempting to get exclusive access to run checks offline. The database could not be exclusively locked to perform the operation. Check statement aborted. The database could not be checked as a database
snapshot could not be created and the database or table could not be locked. See Books Online for details of when this behavior is expected and what workarounds exist. Also see previous errors for more details.". Possible failure reasons: Problems with
the query, "ResultSet" property not set correctly, parameters not set correctly, or connection not established correctly. End Error Progress: 2014-01-13 11:31:54.93     Source: Check Database Integrity Task
Executing query "USE [ReportServerTempDB] ".: 50% complete End Progress Error: 2014-01-13 11:31:55.02     Code: 0xC002F210     Source: Check Database Integrity Task Execute SQL Task
Description: Executing the query "DBCC CHECKDB(N'ReportServerTempDB') WITH NO_INFOM..." failed with the following error: "A database snapshot cannot be created because it failed to start. A database snapshot cannot be created because
it failed to start. MODIFY FILE encountered operating system error 665(The requested operation could not be completed due to a file system limitation) while attempting to expand the physical file 'E:\SQLdata\MSSQL11.MSSQLSERVER\MSSQL\DATA\ReportServerTempDB.mdf:MSSQL_DBCC9'.
The database snapshot for online checks could not be created. Either the reason is given in a previous error or one of the underlying volumes does not support sparse files or alternate streams. Attempting to get exclusive access to run checks offline.".
Possible failure reasons: Problems with the query, "ResultSet" property not set correctly, parameters not set correctly, or connection not established correctly. End Error Progress: 2014-01-13 11:31:55.02     Source:
Check Database Integrity Task      Executing query "USE [AddressUpload] ".: 50% complete End Progress Error: 2014-01-13 11:31:55.13     Code: 0xC002F210     Source:
Check Database Integrity Task Execute SQL Task     Description: Executing the query "DBCC CHECKDB(N'AddressUpload') WITH NO_INFOMSGS " failed with the following error: "A database snapshot cannot be created because
it failed to start. A database snapshot cannot be created because it failed to start. MODIFY FILE encountered operating system error 665(The requested operation could not be completed due to a file system limitation) while attempting to expand
the physical file 'E:\SQLData\MSSQL11.MSSQLSERVER\MSSQL\DATA\database1.mdf:MSSQL_DBCC9'. The database snapshot for online checks could not be created. Either th... The package execution fa... The step failed.

ReFS is NOT supported in use with SQL Server 2012. Once such item, which you've stumbled upon is the fact that alternate streams and sparse files are not implemented in ReFS and thus these issues are caused. You *could* force the checkdb to execute by using
WITH TABLOCKX but that'll require exclusive access to the database for the duration of the checkdb scan and that's not something I would advise to do.
Sean Gallardy | Blog |
Twitter

ITunes database integrity check?

In iTunes I have a few ! that have appeared in the first column indicating iTunes can't find the file. So far I have found three folders (albums) that are missing from my music library disc and I don't understand how or when they dissappeared. I haven't found any individual missing files yet, just missing whole folders. It appears iTunes doesn't update the ! indicator until it has some reason to actually go open the file. Is there a way to automate this? So far I've been looking at each song with Command-I to check the Where info under Summary, or selecting the first song of an album and using Command-R to view the songs in finder. This is going to take a long time with nearly 8000 songs in my library. I'm trying to get an handle on the extent of the problem. I am careful to only use iTunes to manage the library (I don't move files around with finder). My library is on an external Firewire drive. Ideally, I would like there to be an "iTunes database integrity check" command.

The MSDN documentation says "RESTORE VERIFYONLY" command does not verify whether the structure of the data contained within the backup set is correct. Does it mean the restore command will not able to detect corruption in the database and I just need to
restore each of the backs starting from the latest to see if integrity check fails after restore ? OR RESTORE VERIFYONLY will confirm if the database is un-corrupted ?
As the documentation suggests, RESTORE VERIFYONLY checks the structure of the backup but not the database itself. You'll need to restore the backup to check the database consistency.
Dan Guzman, SQL Server MVP, http://www.dbdelta.com

Database Integrity Constraints

Hi All
Is there any DI API component or any other solution to handle the Database Integrity Constraints (Relationships): between parent table and child table. when I delete a record from parent table referenced by some records on a child table, I want to denied this action
can I get a solution ?
best regards
Med

Hi Juha
I develop an Add On, for this case, I must create my ouwn user tables:
I have a User MasterData Table_1 (MD_Table1),
and a User MasterData Table_2 (MD_Table_2)which referenced to the first one,
(MD_Table_2.LinkedTable = "MD_Table_1")
On these Tables, I have create UDOs
UDO.CanDelete = SAPbobsCOM.BoYesNoEnum.tYES
UDO.ObjectType = SAPbobsCOM.BoUDOObjType.boud_MasterData
UDO.TableName="MD_Table_1"
UDO.Add()
UDO.CanDelete = SAPbobsCOM.BoYesNoEnum.tYES
UDO.ObjectType = SAPbobsCOM.BoUDOObjType.boud_MasterData
UDO.TableName="MD_Table_2"
UDO.Add()
The problem is:
When I delete a record (rec_1) from the first Table (MD_Table_1)which is referenced to a record (rec_2) of the second (MD_Table_2), the action is accomplished successfully. in spite of rec_1 is referenced to rec_2 .
regards

Database Integrity check failed, how to find an un-corrupted backup for recovery

I got database integrity check task that runs weekly. The job ran March 23rd but failed on March 30th. We have identified that there is a corruption in database and now the task is to restore it from backup (with data loss). We have database backup running
every-night and I need to know how can I find which is the latest backup that's not corrupted.
The MSDN documentation says "RESTORE VERIFYONLY" command does not verify whether the structure of the data contained within the backup set is correct. Does it mean the restore command will not able to detect corruption in the database and I just
need to restore each of the backs starting from the latest to see if integrity check fails after restore ? OR RESTORE VERIFYONLY will confirm if the database is un-corrupted ?

The MSDN documentation says "RESTORE VERIFYONLY" command does not verify whether the structure of the data contained within the backup set is correct. Does it mean the restore command will not able to detect corruption in the database and I just need to
restore each of the backs starting from the latest to see if integrity check fails after restore ? OR RESTORE VERIFYONLY will confirm if the database is un-corrupted ?
As the documentation suggests, RESTORE VERIFYONLY checks the structure of the backup but not the database itself. You'll need to restore the backup to check the database consistency.
Dan Guzman, SQL Server MVP, http://www.dbdelta.com

CCX7.0 Database Integration with Oracle 10g through ODBC

Good Day…
We are up to integrate CCX7.0 with Oracle 10g, CCX7.0 documents show the way to integrate the CCX7.0 with SQL server, but mention nothing about Oracle 10g, anyway...
I tried to check the ODBC options, there were many options, I tried to select any Oracle related choice, just to find out Oracle should supply the driver for it. In the forums, people say it’s an Oracle Client, but what will this client do? Am I going to connect though it to the oracle database server or is it going to query the database to my CCX server? What am I going to use in this case, user DSN or system DSN?
If there any tips or recommendations I will be grateful, as it is my first database integration.
Thanks
AT

Hi Aaron
Thanks Aaron for the information, and yes you are right, I am not a database person.
I have here some questions, sorry if some of them sounds silly
1)       Is there a certain Oracle Client version? or and Oracle Client will work for me?
2)       Do you recommend system DSN on user DSN?
3)       “…. available to any device on the system” as you said in your reply, what do you mean by "device" and "system"? Sorry, but this will help to clear the picture to me
4)       What will this Oracle Client exactly do? Is it going to build an SQL table on my CCX server that query the information from the Oracle Server?
5)       My customer has already implemented database integration with IPCC3.5, how can I check the current configuration of the Oracle Client, and what things else should I check before proceeding with the integration?
The reason I want to understand this because there is a lot of database integration is requested from us, the CCX scripts can be used to query data from SQL tables, I read a lot about this –waiting for the implementation phase- the lucky me, the first integration I faces is with Oracle.
Anyway, who said learning is easy.
Thanks Aaron for your time, waiting your answers.
AT

LMS 4.2.4 - ANI database question

I can query the ANI database:-
ANI DB User = cwsiSA
               p/w = <snip>
                 d/b name = ani
Query   > select * from wbuport
and get the row count thus:-
SQL Statement:
select * from wbuport
Query Result   (Columns: 11   Rows: 193351)
But I need to ascertain the maximum number of rows (ports) - is there a document stating this piece of information?

Hi Afroz,
Maybe my question should have been better worded; my SQL query merely illustrates how I determine the current port count i.e. rows=ports in the table wbuport
What is the maximum number of device ports that is supported in a single instance of LMS 4.2.4?
Regards,
Alan.

CiscoWorks 3.2 ANI database engine failed to start

/* Style Definitions */
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mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
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mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
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mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
CiscoWorks ANI database engine failed to start ...
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
We suppose we have found following bug. This is output from one discussion on Netpro https://supportforums.cisco.com/message/665869#665869 .
CSCsb52873
ANI Server fails to start
This problem occurs when you:
Start ANI Server, the server is up for sometime and shuts down with RC as -2 and Info as ANI Server failed to load from the database.
Workaround:
Stop the Daemon Manager. Re-initialize ANI database and start the daemons.
Enter the following command to reinitialize ANI database:
/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI
You should not be using this interface to start any CiscoWorks services. Your statup parameters look okay. Either your ANI database is corrupt, or your transaction log is corrupt.
First, set the CiscoWorks Daemon Manager service to Manual, and reboot the server. When the server reboots, delete NMSROOT\databases\ani\ani.log if it exists. Then run:
NMSROOT\objects\db\win32\dbsrv9 -f NMSROOT\databases\ani\ani.db
After that, set the Daemon Manager service back to Automatic, and reboot again. See if the ANI database engine starts. If not, you will need to reinitialize your ANI database with the command:
NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=ani dmprefix=ANI
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
We have done reinitializing:
1. Delete NMSROOT\databases\ani\ani.log
NMSROOT\objects\db\win32\dbsrv10 -f NMSROOT\databases\ani\ani.db
After that done
NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=ani dmprefix=ANI
After reinitializing ANI database took 1 hour to start, output of pdshow command was
INFO: Daemon manager is processing other tasks in the queue. Please try again later.
In RME there is another problem:
JRM Service could be down. Check whether JRM services are running .
Tried to resolve by reinitializingRME
NMSROOT\bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=rmeng dmprefix=RME
But did not help.
We are attaching some log files...
Thanks in advance...

You are most likely seeing a port conflict between LMS and the Windows RM service. You can either shutdown the Windows Remote Management service, then restart Daemon Manager, or do the following:
* Shutdown Daemon Manager
* Remove ctmregistry* from NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib.
* With Windows Remote Management still running, restart Daemon Manager, and EssentialsDM should skip tcp/47001 because it is already in use.

Oracle database integration with SAP PI for high volume & Complex Structure

Hi
We have requirement for integrating oracle database to SAP PI 7.0 for sending data which is eventually transferred to multiple receivers. The involved data structure is hugely complex (around 18 child tables) with high volume processing requirement (100K+ objects need to be processed in 6-7 hours). We need to implement logic for prioritizing the object i.e. high priority objects must be processed first and then objects with normal priority.
We could think of implementing this kind of logic in database procedures (at least it provides flexibility for implementing data selection logic as well as processed data can be marked as success in the same SP) but since PI sender adapter doesn't support calling Oracle stored procedures currently so this option is rules out. we can try implementing complex data selection using oracle table function but table function doesn't allow any SQL query which changes data (UPDATE, INSERT, DELETE etc) so it is impossible to mark selected objects in table function from PI communication channel "Update Query" option.
Also, we need to make sure that we are not processing all the objects at once as message size for 20 objects can vary from 100 KB to 15 MB which could really lead to serious performance issues for bigger messages.
Please share any implementation experience for handling issues:
1 - Database Integration involving Oracle at sender side
2 - Complex Data structures
3 - High Volume Processing
4 - Controlled data selection from database to contro the message size in PI
Thanks,
Panchdev

Hi,
We can call the stored procedure using receiver adapter using ccBPM, we can follow different approaches for reading the data in this case.
a) In this a ccBPM instance needs to be triggered using some dummy message, after receiving this message the ccBPM can make a sync call to the Oracle database the store procedure(this can be done using the specific receiver data type strucure), on getting the response message the ccBPM can then proceed with the further steps.The stored procedure needs to be optimized for improving the performance as the mapping complexity will largely get affected by the structure in which the stored procedure returns the message.Prioritization of the objects can be handled in the stored procedure.
b) In this a ccBPM instance can first read data from the header level table, then it can make subsequent sync calls to Oracle tables for reading data from the child tables.This approach is less suitable for this interface as the number child tables is big.
Pravesh.

UCCX 7.0: Outbound IVR call based on datetime

Hi,
I want to know can I dial my customers (through UCCX Outbound Subsystem) from the dialing list where datetime is included and I want to dial them at that particular datetime.
The idea came from like example, I want to wish birthday to someone at particular datetime in future but the database entry can be at anytime.
I know the dialer dials the list of numbers simultaneously based on the number of ports configured, but how can I schedule them?
Any help please?
Thanks,
Mijanur Rahman

Hi, I have designed a script for outbound dialing with 'place call' node and wth HTTP Trigger. It's working fine when i'm triggering that application from IE or FireFox.
Now my plan is to create an application using html or java which will watch the the database with timer function each after 30 seconds and will hit the http trigger only when the current server time will match.
Will keep you posted if I got succeed.
Thanks,
Mijanur Rahman

Way of External Database Integration with UCCX

Hi
I want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases.
Sultan Al Arif

One way to do this would be to use the Get URL Document step to request an XML file from a web server.
Upon receiving this request the web server would then retrieve the required data via SQL (fairly easy to do using ASP.NET and IIS), format it in an XML page and return it to your script.
The script would then use Get XML Document Data steps to parse the XML file for the required data.
The organisations that operate the databases with which you want to integrate may have some concerns about the security of this though as the data will not be encrypted in transit.

UCCX 9 Outbound IVR ANI Database Integration

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