UCCX 9 Web Chat Desktop Error.

Question

Good day, All.
I have UCCX 9 and Social Miner 9 newly installed.
All traditional UCCX functinality works fine.
But I'm not experienced in web-chat feature, so any advice is valueable.
When I try to login to UCCX chat Desktop (through CAD buid-in browser) I get an error message:
"Login Error.
Service Unavailable. Try Logging in again." 
I'm able to ping both Uccx and Social miner from machine where I try to login as web agent.
I've created a CSQ_web SkillGroup and the agent belongs to it.
In UCCX admin page SocialMiner Configuration everything looks fine:
And in SocialMiner everything looks good:
Could any one give a tip what could it be?
Or may be there are some log files somewhere to study?     
best regards,
Igor       

Answer 1

Fixed.
The problem was in certificate.
It must be installed in a right way as follows:
Install your certificate
Procedure
Step 1 
Click Certificate Error to the right side of the address bar.
Step 2 
Click View Certificates.
Step 3 
Click Install Certificate as shown in Figure 1.Figure 5. Install certificate
Step 4 
Click Next as shown in Figure 2.Figure 6. Certificate import wizard
Step 5 
Click the Place all certificates in the following store radio button as shown in Figure 3.Figure 7. Browse and select certificate
Step 6 
Click Browse and select Trusted Root Certification Authorities as shown in Figure 3.
Step 7 
Click Next as shown in Figure 3.
Step 8 
Click Finish as shown in Figure 4.Figure 8. Certificate selection completion
Step 9 
Click Yes as shown in Figure 5.Figure 9. Security warning
Step 10 
Click OK as shown in Figure 6.Figure 10. Certificate import successful message
Step 11 
Click OK.
best regards,
Igor