UCCX and WFO upgrade
Hi all,
I need to perform an upgrade for a client of UCCX 7 with Workforce Optimization to the latest and greatest, but I'm having trouble determining exactly what I need to order from the Product Upgrade Tool. Especially with the QM component, as they are running v2.7 and all of the upgrade options listed are either 5,6,7 or 8.
Any help would be most appreciated.
Cheers,
Jason
Hi Jason,
You can check below software compatibility guide. Hope it wil help.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Regards,
MAR
Similar Messages
-
Hi All - We are planning to go for CUCM direct upgrade from 7.1.3 - 9.1.2
Also for UCCX from 7.0.1 SR5 ---> 8.5.1 --> 8.5.1 SU3 --> 9.0.2
During upgarde of UCCX 8.5.1 on UCS Machine it will ask to eneter CUCM AXL user Credentails which is in 9.1.2, So we need to know is that correct way by doing so since UCCX is 8.5.1 and CUCM 9.1.2
Also i checked few PDF'S where i can get below info.
These Unified CM versions are supported - 8.0(1), 8.0(2) and all SUs, 8.5(1) and all SUs, and Unified CM 8.6.2.22033 and later.
Does it mean CUCM 9.1.2 is compatible with UCCX 8.5.1 and 8.5.1 SU3.
SIVANESAN RRefer to this document for all CCX compatibility details including which version you can upgrade from:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
CUCM 9.1.2 is compatible with CCX 8.5SU4 for example.
Also, you can upgrade to CCX 9.0.2 directly from 7.0.2ES3.
HtH,
Chris -
CUCM / UCCX / AQM / WFM Upgrade
Hi all,
We are getting ready to upgrade a customer's voice system and I've think I may have just hit a snag. Any advice would be very much appreciated
As we are both upgrading to the latest current version and migrating to a virtual environment we had planned on taking a staged approach to minimise impact on the environment. ie Upgrade CUCM, wait a few days to let the dust settle, then upgrade UCCX / AQM / WFM. However, from the AQM release notes it looks as though the CUCM version we are moving to (8.6) requires AQM 8.5(2) or later to function. Does this mean I need to upgrade AQM at the same time as CUCM?
Also, it says that AQM 8.5(2) supports UCCX 8.5(1) or later. The customer is currently running 8.0(2). I'm concerned that if I upgrade AQM to keep in line with CUCM I'm going to break compatibility with UCCX until I upgrade that too :/
Am I going to need to cut the entire system over in one scary, foul swoop to keep everything from breaking?
Again, any advice will be very much appreciated.
Thanks in advance,
JasonAt the end of the day you need to follow the documentation for version compatibility requirements; none of us would be foolish enough to suggest otherwise. Having said that, have you considered upgrading CUCM last instead of first? CCX 8.5(1)SU3 supports several CUCM 8.0 builds. You could upgrade CCX, AQM and WFM on a weekend, wait a few days and then uprade CUCM.
Please remember to rate helpful responses and identify helpful or correct answers. -
Hi,
I have installed UCCX 10.5 using ova 10.5
Now I need to upgrade to 10.6 and there is ova for 10.6
Correct me if I'm wrong or advise for easier steps
I'll upgrade existing to 10.6 then get backup. then re-build VM using ova 10.6 then install 10.5 and use upgrade patch while installation then restore after installation ?
Regards
HaithamNo need to rebuild anything, simply perform the in place upgrade and adjust the virtual machine setting to what the new version requires if any, i.e. adjust vCPU count, RAM, Linux Enterprise version.
-
I am on windows 7 and I upgraded to the newest verison of firefox and now it will not open. I have removed firefox completely and uploaded it again and that did not work. I then made sure it could get through my firewall and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version hoping that would do it and once again nothing. It will not open at all. Please help - is there a live chat or a number to talk to someone at Firefox?
I think when uninstalling you may also have to choose (tick) to delete the preferences and other personal data like the bookmarks, stored passwords etc. to erase completely. If you are installing afresh, please try right-clicking on the file and '''Run as administrator''' to install. And when uninstalling, please also make sure choose to delete all data and also manually delete any '''Mozilla''', '''Mozilla Firefox''' or '''Firefox''' from %appdata%, %localappdata% and %programfiles%. You can open a location by typing for eg. %appdata% in the '''Run''' box (Windows key + R). You may also have to check the '''VirtualStore''' folder in %localappdata%. Files in the VirtualStore can be problematic. I think a clean installation may help.
[https://www.mozilla.org/en-US/firefox/new/ Firefox]
[http://kb.mozillazine.org/Installation_directory Installation Folder]
[http://kb.mozillazine.org/Profile_folder Profile Folder]
Please note that using system restore would usually damage the Firefox installation. -
I'm thinking about buying my first Mac. I'm a power user, a programmer, and I like to tinker with my machine. I've used primarily pre-built Windows boxes over the years, though I've built one of my machines and upgraded the others a few times. I noticed that Apple hardware can be expensive, so I was thinking of buying a baseline Mac Pro system, and then upgrading the RAM (I know about the big heatsink issue) and later the HDs and video card.
How does Apple handle warranty support for when the end-user does the upgrades herself with third-party hardware? I heard that it doesn't void the warranty on the entire machine (unless it shorts out everything :P), but what if something goes wrong? How good are they at honoring the warranty and how much of my warranty will be voided as I do the upgrades?
I never really considered a Mac before because it was impossible to upgrade myself.
Mac ProIf you look at the tabs on this window, there is "Manuals" and if you click there, you will see the "DIY" Do It Yourself Guides to upgrades you can do: RAM, disk drives, PCI Express, video and optical drives. We all wonder about some of that.
It is when you modify the case, the design, or attempt to over clock memory, bus or cpu etc that you are "on your own." or use flashed components.
They have helped make it easier to run Windows, and Intel hardware supports virtualization which helps too, so you can run multiple virtual machines.
However, asking for or talking about rumors, future products and features, you won't or shouldn't find much on Apple's own Discussions. But lots of help in any and all DIY type upgrades. -
i unlocked my iphone 4 factory and i upgrade to 6.1 when i connect it to itunes it apears
The SIM card inserted in this iPhone does not appear to be supported
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.It sounds like you or someone else hacked the phone to unlock it. Updating it locked it to the original carrier.
How did you unlock it? The ONLY legitimate way is to ask the carrier it is locked to to unlock it. Any other way requires hacking or jailbreaking the phone. -
I am unable to update my album art on my iMac since I started using Match (and after upgrading to Yosemite 10.10.3). A message advises that it's not possible to removed old artwork if it's embedded. How can I 'unembed' old cover art and replace?
Normally artwork recovered with iTunes is stored as a separate artwork file and iTunes refers to that file to display artwork when you click on a track. However, if you then copy the file to another player the artwork file is left behind and the track will not display the artwork on the other player. To get around this it is possible to embed the artwork in the music file itself so it always travels with the file. Artwork can be embedded by you or files from third party sources may arrive with embedded artwork. iTunes apparently now won't replace artwork for such files. You can accomplish this by completely deleting artwork for a file or set of files in Get Info, then getting iTunes to fetch artwork which will then be set as a reference file rather than being embedded.
I use an old iTunes so unless you are using an ancient iTunes it won't help for me to give you great details. To erase artwork I simply get info on a series of files and check the box next to the artwork box without adding any artwork and close. To do it for single file I Get Info, go to the artwork display tab and click delete. Here's a Windows reference for a newer iTunes (but the "old Get Info" reference is for early iTunes 12 and no longer works with newer):I cannot delete embedded album artwork in iTunes 12 -
When my wife and I upgraded to OSX Mavericks the person I was talking to on apple support said I could use My apple ID and password to up grade on my wife's computer also. Well after we got finished she had all my Info from my computer on hers. It took about 6 hours to install the whole upgrade. They said if you have any problems just to call back and we will help. Here it is on a Sunday and I call every 5 minutes and all I get is a busy signal. If they are not open on Sunday's then why don't the just say so.The number I keep calling is 1-888-263-3394.I don't understand anything about iCloud, maybe thats why all my Info is on hers to. Larry
My wife uses my Apple ID and password to download and install all her software because that way we only pay for it once and get essentially a family license. Otherwise we would each have to purchase and pay for our own copy. However, that only applies when we are purchasing software from the App Store or the iTunes store. We each have our own individual iCloud accounts where we store our personal Contact, Calendar, and other data. You can change the Apple ID on your wife's computer by going to System Preferences > Accounts and choosing her account then clicking on Apple ID: Set.
Now if you want to make things more intertwined you and your wife can share your contacts, calendars etc with one another with read only or read write priveleges. -
I am new to mac's and have upgrade from Snow Leopard to Lion but......
I am new to mac's and have upgrade from Snow Leopard to Lion but not all my application will work. Is it save to reinstall using original snow leopard dvd and does it wipe all my other application like apature? I am in a panic over this, any help!!
I came across this online and i want to know is it safe to do this:
Backup your User folders to an external drive. This should preserve your documents, photos, music, etc. If you store those things in locations not in the User folder, make sure to copy those over too.
Insert the Snow Leopard disc. Restart your Mac and hold down C to boot to your DVD drive.
Go to Utilities in the menu bar once the installer pops up and select “Disk Utility.”
Find the drive in the sidebar where Lion is installed, select it and navigate to the Partition tab.
Click on the drop down menu under Partition Layout and select “1 Partition.” Hit Apply.
Now navigate to the Erase tab and make sure “Mac OS Extended (Journaled)” is selected, then hit Erase to delete all data on the drive.
Quit Disk Utility to get back to the Snow Leopard installer and proceed with the install.
Restore your User folder and documents from your backup.
Run Software Update to get everything current, install your apps from your original install media and update those as well.
if any one can help me that would be great, thanks MikeBefore you do that why not do this first:
Repair the Hard Drive and Permissions
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
To boot from the Recovery HD restart the computer. After the chime hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
If this doesn't help, then you can proceed to reinstall Snow Leopard as follows:
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard. I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
This will erase the drive so be sure to backup your files before doing this. -
I currently have firefox 6.0, and the newer version of windstream email. When I open firefox and then go to windstream.net and attempt to log into my email account, the program goes into a loop cycle and it keeps returning to the log in page. I have contacted Windstream and they say it is not their fault, but they also said that they were having problems with other customers. I can get to the email via IE, My computer is a Dell 3200 Inspirion and is and was very fast, enough so for me, but when you have to wait 2 minutes for an email to open, . To be honest, it could be something or a program that has infected my computer, but I have run Norton anti virus and it see's nothing. Running some of the commerical virus program checker's, they identify problems, but this problem has only shown up since your upgrade from 4.0 and windstreams upgrade to a newer version of their email system....
I currently have firefox 6.0, and the newer version of windstream email. When I open firefox and then go to windstream.net and attempt to log into my email account, the program goes into a loop cycle and it keeps returning to the log in page. I have contacted Windstream and they say it is not their fault, but they also said that they were having problems with other customers. I can get to the email via IE, My computer is a Dell 3200 Inspirion and is and was very fast, enough so for me, but when you have to wait 2 minutes for an email to open, . To be honest, it could be something or a program that has infected my computer, but I have run Norton anti virus and it see's nothing. Running some of the commerical virus program checker's, they identify problems, but this problem has only shown up since your upgrade from 4.0 and windstreams upgrade to a newer version of their email system....
-
With one package of Adobe Creative Suite 2 and the upgrade CS5 how many computers can use it?
With one package of Adobe Creative Suite 2 and the upgrade CS5 how many computers can use it?
You have 2 activations and no more.
Mylenium -
I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.
Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
Hi,
just got an offer from a private Person, who owns a boxed Version of Photoshop CS4 (DVD) and an Upgrade from CS4 to CS6....he told me that he can transfer the current license to me... now there's one important question for me...
Is there any possibility to check his Adobe-ID (which he already told me) if it's the same adress, name,etc. as he told me...
or if there is an registered Version of PS CS4 owned by this Adobe-ID?
Just like to check if he's a real person or a fake...don't want to buy any stolen or illegal software...or beeing punked after paying the money...
Thank you very much for helping me! :-)
ChrissOld versions of Photoshop are not marketed by Adobe. Only CS5 can be upgraded to CS6. There are many scams on the web if you find a cheap copy of Photoshop out there its most likely a scam... Be careful.....
-
I have an HP Printer/scanner, and since upgrading to Mountain Lion I can no longer scan on my HP. HP tells me that I can get an upgrade app from 'Apple Software Upgrade' . Does anyone know how to do this?
HP couldn't find its own apps with both hands and a flashlight.
As of Lion all scanning functions are incorporated natively in OS X. You can scan three ways:
Use Preview: File > Import from scanner
Use Image Capture
(Preview and Image Capture are both in your Applications folder.)
System Preferences > Print & Scan. Select your HP and use the Scan tab.
If you have HP's "Image Zone" software installed, you no longer need it and it no longer works anyway.
Maybe you are looking for
-
View HTML file in application server in MPP
Hi, I have a html index file and a bunch of other files accessed by the index file in a specific directory on the SAP server. I would like to display the index file on click of button created in MPP. How to achieve this ? Any idea ? Thanks, K.Tharani
-
Hi Gurus, I am using the HTTP sender adapter in my scenario. it HTTP to IDoc scenario. The source system will send flat file I need to Map the same to the target Idoc Structure. is it possible to use the FCC in this case ? if not then please suggest
-
I need a doc link to connect 11g forms report and ODI ODQ software
hi i need a doc link to connect and install 11g forms report and ODI ODQ software with 11gR2. oracle forms/report 11g server is need to be installed on oel 5.6 64b box and My DB is on different home PC with OEL 5.6. The ODI DQ sofware need to be inst
-
Only period 012 can be posted in the repeat run
Hi Experts, And when i am doing AFAB Click on Repeat Run Excute inTest Run System give another error: Only period 012 can be posted in the repeat run Message no. AAPO516 Diagnosis You want to carry out a repeat depreciation posting run in pe
-
Hello All, Can any one let me know how to display the subtotal text in OOPS ALV report . How can v user event SUBTOTAL_TEXT in this. Thanks in advanced. -Anmol.