UCCX AQM not showing live monitoring for one agent

Hello,
I have UCCX, CUCM and AQM 9.1 version:
UCCX System version: 9.0.2.11002-27
i am unable to see one user in AQM live monitoring.

Hi,
Thanks for the reply,
Actually the competency lever of all 3 agents are same . but other 2 agents are getting call.
I tried by keeping the competency level High for this particular agents and Resource Selection Criteria* is most skiiled --no use.
I tried this only one agent in the CSQ but call is not landing
I tried with only one Skill (for what call is not landing) and tried -- no use.

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----------------- OK Listener ----------------------------
ptmsap> lsnrctl status LISTENER_PTMSAP
LSNRCTL for Linux: Version 11.2.0.3.0 - Production on 29-JUL-2012 05:07:07
Copyright (c) 1991, 2011, Oracle. All rights reserved.
Connecting to (ADDRESS=(PROTOCOL=TCP)(Host=10.222.68.34)(Port=1621))
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Version                   TNSLSNR for Linux: Version 11.2.0.3.0 - Production
Start Date                19-JUL-2012 10:25:25
Uptime                    9 days 18 hr. 41 min. 41 sec
Trace Level               off
Security                  ON: Local OS Authentication
SNMP                      OFF
Listener Parameter File   /db/ptmsap11/oracle/product/11.2.0/network/admin/listener.ora
Listener Log File         /db/ptmsap11/oracle/diag/tnslsnr/tbx4new/listener_ptmsap/alert/log.xml
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Instance "MSCARD4", status UNKNOWN, has 1 handler(s) for this service...
Service "as400" has 1 instance(s).
Instance "as400", status UNKNOWN, has 1 handler(s) for this service...
Service "db2test" has 1 instance(s).
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Instance "ptmsap", status UNKNOWN, has 1 handler(s) for this service...
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Service "tg4trai" has 1 instance(s).
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(ADDRESS_LIST =
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(SID_LIST =
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(SID_DESC=
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    (ORACLE_HOME=/db/ptmsap11/oracle/product/11.2.0)
    (PROGRAM=dg4odbc)
    (ENVS=LD_LIBRARY_PATH=/opt/minisoft:/db/ptmsap11/oracle/product/11.2.0)
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(ADDRESS_LIST =
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          (Host = host_ip)
          (Port = 1821)
SID_LIST_LISTENER_SMI =
(SID_LIST =
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        (PROGRAM=dg4db2)
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        (ENV="LD_LIBRARY_PATH=/pdsdev/ptmqa/oracle/product/11.2.0/db/dg4db2/driver/lib:/pdsdev/ptmqa/oracle/product/11.2.0/db/lib")
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        (ENV="LD_LIBRARY_PATH=/pdsdev/ptmqa/oracle/product/11.2.0/db/dg4db2/driver/lib:/pdsdev/ptmqa/oracle/product/11.2.0/db/lib")
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(ADDRESS_LIST =
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SID_LIST_LISTENER =
(SID_LIST =
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)Regards
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[email protected] wrote:
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UCCX AQM not showing live monitoring for one agent

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