UCCX - Assigning the active CTI Port to a variable
Hello,
I've been rigorously searching the forums here and have been unable to find a way to assign the active CTI port to a variable.
I'm wanting to assign the active CTI port during a supervised transfer to a variable that we will then be using for an exterior reporting application to narrow down call records.
I've found the information I'm looking for in the db_Cra under destinationDN in the ContactCallDetail Table, but cannot find anywhere in the CCX editor that I can assign it to a variable.
Any information someone can provide on the issue would be very appreciated.
Halo Levi
UCCX Version 8.5
UCM Version 8.6
Levi,
A simpler way would be to use a Get Trigger Info step to grab the active Contact object. Then execute a "toString()" call and extract the current CTI-Port from it. In the string is a plethora of comma delimted information about the call so all you have to do is look for the CTI-Port number. It is prefixed by 'TP=" and is usually at the end of the string.
Below is an example of what to look for. I've already captured the Contact object into cntTriggeringContact. I just call cntTriggeringContact.toString() and the output below is what you get. Those who've used UCCX for awhile will notice that the content is strikingly similar to a MIVR log entry. Anyway, the TP=03009996230 was the CTI-Port directory number for this particular system.
Hope this helps.
-Steven
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Please remember to rate helpful posts. -
Hi! I try to configure UCCX.
First of all, how many CTI port shoul I setup in Call Controll Group? Is it anought to setup one CTI port for all 10 agents?Hi
The system works like this:
1) Call hits a 'CTI route point', which is shown as a 'trigger' in UCCX. Think of that as a pilot number.
2) Before UCCX can do anything, it sends the call from CTI Route Point to a CTI Port.
3) On the CTI Port, the call is answered, and the scripts you define run. The call will stay on the CTI port until it is transferred out of the system OR to an agent, or the call ends.
4) When the call goes to an agent, the CTI port is no longer used.
So - typically you would have at least as many ports as agents. What the number of ports affects is the number of simultaneous calls that the system can have queueing or being prompted or held at once. How many you need depends on a lot of factors...
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- If they have low staff periods (i.e. the big team lunch in the pub every day) calls will probably queue a lot
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Generally you license the sytem per agent, and try to over provision the ports as it's difficult to predict what is needed. Consider the number of agents you have, and the number of possible inbound calls (i.e. number of inbound channels on the PSTN circuits used for the Contact Centre numbers), and the capabilities of whatever system you are replacing.
If you have 10 agents and a single PRI, and your license lets you add 20 or 30 ports, I would do it.
Sometimes customers get new licenses and add more agents, but they will never remember to set up more CTI ports... if they have more to start with, that's not problem.
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Aaron
Please rate helpful posts... -
Hi Team,
CTI ports are register with the CUCM ip instead of UCCX . There should be UCCX IP , Whts wrong ?
Regards,try deleting the Call Control group from CCX.then, from Call manager, delete these CTI ports which would go in UNKNOWN state.
do not delete Trigger /Route point.
now, re-create Call control group in express with same CTI port range and associate same Trigger.
regds,
aman -
I'm trying to integrate CUCM 10.5 and UCCX 10.5.
For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".
On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE".
I tried with completely new installation of UCCX twice and got the same result twice.
But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all the ports are registering right away.
In all the cases I have done the same configuration.
The versions of CUCM is 10.5.2.10000-5.
The version of UCCX is 10.5.1.10000-24.
The version of UCCX 10 with which it works fine is 10.0.1.11001-37.
Does anyone have an idea what might be the problem?No I haven't. Unfortunately I don't have a 32bit Excel at the moment to try.
Can you please tell me this: I'm installing a new BE6000 system that came with this problematic version of UCCX (10.5.1.10000-24). I have been testing during the weekend with 3 versions of UCCX:
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I got the best results with version 10.0.
Can I install that version (10.0) in BE6000 instead of the one that came preinstalled (10.5.1)?
This is my first BE6000 installation and I'm not sure if this is OK?
I installed a newer version of CUCM than the one that came preinstalled because I hit bug CSCup60269 but I'm not sure If I can go to a lower version for CCX. -
UCCX CTI port failed to be created
Hello,
I add to cluster a new sever, when i try to sincronize then this message appears cti port null on node 2 -- could not create, and i see that the Unified CM telephony subsystem in that server is not active.i deactivated the Cisco Unified CCX Engine component, but now i can not activate it again, the system show me an error about that the CTI port can not be created.
I hope your answers
Thanks
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