UCCX Backup Failure
Hi,
A few weeks back I had a problem with the Unified CM Telephony Service in Partial Service, which caused a few of our JTAPI triggers to lock up. The triggers were cleared by restarting both servers of our UCCX system. After this restart, found the backup process stopped working.
Unified CM Telephony Service partial service was subsequently cleared by
1. dis-associating / re-associate all devices in RMJTAPI.
2. restarting both UCCX servers
3. restarting all Call Manager Nodes.
I was hoping this would clear the backup fault as well however the backup still does not work. Have looked through the MCVD logs for backup_failure as mentioned in a UCCX Troubleshooting document but this text is not included. File location and user credentials unchanged and shown correctly in logs.
Any ideas?
The logs make reference to a maximum file size of 10240 on each server which is is not as large as the actual file size for backing up. Is this significant or is this something which would have no effect on the backup.
Any advice gratefully accepted.
Thanks
James
You don't mention the version number, but a couple of things I would do:
1. Set up a new backup location on your workstation/laptop. See if you can backup to that manually. (testing: can the backup get off the server)
2. See if you can push the file to the designated backup location from your laptop. (testing: can the backup target receive files)
3. If it's a windows box, create a local share and see if you can backup to that.
Once you try these things, post your results back along with the UCCX version info and we'll see where we can go.
Cliff
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1/27/2015 9:12:09 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
1/27/2015 9:12:29 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
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1/27/2015 9:10:28 AM: Inputs: Backup = True, PageBlob= True, URI = https://storage/dbname.bak,
Acct= xxxxxx, Key= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,
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1/27/2015 9:11:09 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
1/27/2015 9:11:29 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
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1/27/2015 9:12:09 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
1/27/2015 9:12:29 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
1/27/2015 9:12:49 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
1/27/2015 9:13:09 AM: A timeout occurred on GetCommand, timeout length of 20000, will retry
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Connected to: Oracle9i Release 9.2.0.5.0 - Production JServer Release 9.2.0.5.0 - Production Export done in WE8ISO8859P1 character set and AL16UTF16 NCHAR character set server uses WE8MSWIN1252 character set (possible charset conversion)
About to export the entire database ...
. exporting tablespace definitions
. exporting profiles
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Niketdone these steps...
startup mount;
alter system set "_system_trig_enabled" = false scope=memory;
alter system enable restricted session;
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@?/rdbms/admin/catnojav.sql
@?/xdk/admin/rmxml.sql
@?/javavm/install/rmjvm.sql
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2 /
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2 /
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2 /
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SQL> Rem
SQL> Rem $Header: catnojav.sql 15-jul-2002.07:13:41 rburns Exp $
SQL> Rem
SQL> Rem catnojav.sql
SQL> Rem
SQL> Rem Copyright (c) 2002, Oracle Corporation. All rights reserved.
SQL> Rem
SQL> Rem NAME
SQL> Rem catnojav.sql - CATalog NO JAVa classes for RDBMS
SQL> Rem
SQL> Rem DESCRIPTION
SQL> Rem This script removes the RDBMS Java classes and system
SQL> Rem triggers created by the CATJAVA.SQL script.
SQL> Rem
SQL> Rem NOTES
SQL> Rem Must be run AS SYSDBA
SQL> Rem
SQL> Rem MODIFIED (MM/DD/YY)
SQL> Rem rburns 07/15/02 - rburns_bug-2415848
SQL> Rem rburns 06/13/02 - Created
SQL> Rem
SQL>
SQL> Rem =====================================================================
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SQL> Rem =====================================================================
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SQL>
SQL> BEGIN
2 IF dbms_registry.status('CATJAVA') IS NULL THEN
3 RAISE_APPLICATION_ERROR(-20000,
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5 END IF;
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11 END;
12 /
BEGIN
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Hi All
My backups on UCCX are failing.
The service Cisco LDAP Monitor service is in shutdown mode.
Does anyone know if this service should be running.
I did not know it needed to be running.
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output for log where backup is failing
=============================
Server : DC1UCIPVA03
Feature : UCCX
Component : CCXCOMPONENT
Time Completed: 2014-05-26-14-02-23
Result Code : 1-Unable to read file
Result String : ERROR
=====================================================
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2014/05/26 14:02: Start: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Checking if the node is eligible for DRF
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log drfcheck
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2014/05/26 14:02: Node is eligible for DRF related processes
2014/05/26 14:02: du -sckL /opt/cisco/uccx/ClusterData | grep total | awk '{print $1}'
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2014/05/26 14:02: du -sckL /opt/cisco/uccx/properties | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 3800
2014/05/26 14:02: du -sckL /opt/cisco/uccx/.jtapi/lib/jtapi.jar | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 5436
2014/05/26 14:02: Free space on /common/drf = 42432748 KB, required space = 5436 KB
2014/05/26 14:02: Ready for backup
2014/05/26 14:02: PRE_CHECK OF CONFIG COMPONENTS ARE SUCCESSFUL
2014/05/26 14:02: All necessary service/components are working fine and system is in healthy state. Proceeding for Backup
2014/05/26 14:02: Checking for Necessary Disk space availability in temporary staging area
2014/05/26 14:02: Temporary staging area has enough space to hold backup files
2014/05/26 14:02: Precheck DB Script
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/db_pre_backup.py /common/drf/backup.log
2014-05-26 14:02:11,243 - uccxdb.bnr - DEBUG - ------------- Begin Unified CCX DB Pre-Backup(db_pre_backup.py) -------------
2014-05-26 14:02:11,244 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ...
2014-05-26 14:02:11,260 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[1280], Output :[
IBM Informix Dynamic Server Version 11.50.UC9X7 -- On-Line -- Up 230 days 22:18:09 -- 254164 Kbytes
2014-05-26 14:02:11,261 - uccxdb.bnr - DEBUG - Executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"] ...
2014-05-26 14:02:15,347 - uccxdb.bnr - DEBUG - Results of executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"], returnCode :[0], Output :[Cisco Unified CCX Cluster View Daemon[STARTED] ]
2014-05-26 14:02:15,348 - uccxdb.bnr - DEBUG - ----- Exit Unified CCX DB Pre-Backup(db_pre_backup.py) with returnCode = 0 : Successful -----
2014/05/26 14:02: Done executing Precheck DB Script
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log
2014/05/26 14:02: Finish: Module executeDRFEligCheck
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: UCCX Archive flags has been set
2014/05/26 14:02: Archive Flags has been set
2014/05/26 14:02: Create Temporary directory in staging area
2014/05/26 14:02: Executing cmd: mkdir -p /common/drf/ccx_comps
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling BAC , CAC and JAC component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/bac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/bac.tar /opt/cisco/uccx/ClusterData
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Linux OS.
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/cac.tar --exclude '*extusers.properties*' /opt/cisco/uccx/properties /usr/local/platform/conf/cli/interface/uccxInterface.HA.xml /opt/cisco/uccx/conf/intraclustercomm.ips /etc/opt/cisco/ipprefs.conf
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/jtapi_do_backup.py /common/drf/backup.log
2014/05/26 14:02: /opt/cisco/uccx/.jtapi/bin/jtapi.ini not found
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/jac.tar /opt/cisco/uccx/.jtapi/lib/jtapi.jar
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/stockreports_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/stockreports.tar /opt/cisco/cuic/InitialSetupReports/
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backup CAD Component
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2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
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Mon May 26 14:02:18 WST 2014
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Service already in the requested state
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
LdapMonSvr process id:
9882
Manually killing LdapMonSvr...
/opt/cisco/uccx/desktop/scripts/drfBackupLdap: line 33: kill: (9882) - Permission denied
Error occurred! LdapMonSvr will NOT be restarted -- the system's LDAP directory may be down.
Mon May 26 14:02:20 WST 2014
drfBackupLdap end.
=============================
Server : DC1UCIPVA03
Feature : UCCX
Component : CCXCOMPONENT
Time Completed: 2014-05-26-14-02-23
Result Code : 1-Unable to read file
Result String : ERROR
=====================================================
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Checking if the node is eligible for DRF
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log drfcheck
2014/05/26 14:02: Start: Module executeDRFEligCheck
2014/05/26 14:02: Node is eligible for DRF related processes
2014/05/26 14:02: du -sckL /opt/cisco/uccx/ClusterData | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 2440
2014/05/26 14:02: du -sckL /opt/cisco/uccx/properties | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 3800
2014/05/26 14:02: du -sckL /opt/cisco/uccx/.jtapi/lib/jtapi.jar | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 5436
2014/05/26 14:02: Free space on /common/drf = 42432748 KB, required space = 5436 KB
2014/05/26 14:02: Ready for backup
2014/05/26 14:02: PRE_CHECK OF CONFIG COMPONENTS ARE SUCCESSFUL
2014/05/26 14:02: All necessary service/components are working fine and system is in healthy state. Proceeding for Backup
2014/05/26 14:02: Checking for Necessary Disk space availability in temporary staging area
2014/05/26 14:02: Temporary staging area has enough space to hold backup files
2014/05/26 14:02: Precheck DB Script
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/db_pre_backup.py /common/drf/backup.log
2014-05-26 14:02:11,243 - uccxdb.bnr - DEBUG - ------------- Begin Unified CCX DB Pre-Backup(db_pre_backup.py) -------------
2014-05-26 14:02:11,244 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ...
2014-05-26 14:02:11,260 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[1280], Output :[
IBM Informix Dynamic Server Version 11.50.UC9X7 -- On-Line -- Up 230 days 22:18:09 -- 254164 Kbytes
2014-05-26 14:02:11,261 - uccxdb.bnr - DEBUG - Executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"] ...
2014-05-26 14:02:15,347 - uccxdb.bnr - DEBUG - Results of executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"], returnCode :[0], Output :[Cisco Unified CCX Cluster View Daemon[STARTED] ]
2014-05-26 14:02:15,348 - uccxdb.bnr - DEBUG - ----- Exit Unified CCX DB Pre-Backup(db_pre_backup.py) with returnCode = 0 : Successful -----
2014/05/26 14:02: Done executing Precheck DB Script
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log
2014/05/26 14:02: Finish: Module executeDRFEligCheck
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: UCCX Archive flags has been set
2014/05/26 14:02: Archive Flags has been set
2014/05/26 14:02: Create Temporary directory in staging area
2014/05/26 14:02: Executing cmd: mkdir -p /common/drf/ccx_comps
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling BAC , CAC and JAC component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/bac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/bac.tar /opt/cisco/uccx/ClusterData
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Linux OS.
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/cac.tar --exclude '*extusers.properties*' /opt/cisco/uccx/properties /usr/local/platform/conf/cli/interface/uccxInterface.HA.xml /opt/cisco/uccx/conf/intraclustercomm.ips /etc/opt/cisco/ipprefs.conf
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/jtapi_do_backup.py /common/drf/backup.log
2014/05/26 14:02: /opt/cisco/uccx/.jtapi/bin/jtapi.ini not found
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/jac.tar /opt/cisco/uccx/.jtapi/lib/jtapi.jar
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/stockreports_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/stockreports.tar /opt/cisco/cuic/InitialSetupReports/
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backup CAD Component
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling CAD component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Create Temporary directorys in staging area
2014/05/26 14:02: Backup LDAP
Mon May 26 14:02:18 WST 2014
drfBackupLdap begin. Process id: 22790
Service Manager is running
Service already in the requested state
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
LdapMonSvr process id:
9882
Manually killing LdapMonSvr...
/opt/cisco/uccx/desktop/scripts/drfBackupLdap: line 33: kill: (9882) - Permission denied
Error occurred! LdapMonSvr will NOT be restarted -- the system's LDAP directory may be down.
Mon May 26 14:02:20 WST 2014
drfBackupLdap end.Hi,
Please mention the UCCX version when seeking assistance from support community. As the backup is failing at the LDAP component so it points to the following bug
https://tools.cisco.com/bugsearch/bug/CSCuf90452/?reffering_site=dumpcr
UCCX: Backup Fails on CCXComponent during LDAP stop
CSCuf90452
Description
Symptom:DRF Backup fails
Conditions:Server fails to stop the LDAP service
Workaround:Disabled SElinux
utils os secure permissive
You can try the workaround mentioned above if your UCCX version is affected by the same.
HTH
Manish -
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I've been using a time capsule for about 6 mo. Recently I have been getting a backup failure message from Time Machine, saying that the backup volume, my Time Capsule, is read only. I reset the Time Capsule settings and still am having problems. Does anyone know why I would get a "read only" message about the Time Capsule?
I'd run /Utilities/Disc Utility and re-format it yourself, it most likely came formatted for PC not Mac ...
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SharePoint Documents backup failure in commvault with error "Cannot open file ReportViewer.dwp" even all necessary permissions are available for all the sites , sqlHi Praveen,
Whether you tried to backup the library using PowerShell exporting command.
Export sites, lists, or document libraries in SharePoint 2013:
http://technet.microsoft.com/en-us/library/ee428301(v=office.15).aspx
As the commvault is a third party tool and I am not familar with it, I suggest you ask the third party support or forum for help.
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hello all,
I am getting a backup failures every 14th calendar day of the backup schedule.
the error is..
BR278E Command output of 'dd bs=32k conv=sync if=D:\ORACLE\EP1\SAPDATA6\BTABD_1\BTABD.DATA1 of=/dev/nmt0':
dd: unable to initialize ASPI manager
dd: using NT tape support
17600+1 records in
17601+0 records out
dd: Data error (cyclic redundancy check).
BR280I Time stamp 2006-11-12 20.03.33
BR279E Return code from 'dd bs=32k conv=sync if=D:\ORACLE\EP1\SAPDATA6\BTABD_1\BTABD.DATA1 of=/dev/nmt0': 0
BR222E Copying D:\ORACLE\EP1\SAPDATA6\BTABD_1\BTABD.DATA1 to/from /dev/nmt0 failed due to previous errors
BR280I Time stamp 2006-11-12 20.03.38
BR317I 'Alter tablespace PSAPBTABD end backup' successful
BR056I End of database backup: bdtxujdy.ant 2006-11-12 20.03.33
BR280I Time stamp 2006-11-12 20.03.38
BR054I BRBACKUP terminated with errors
it happend today but will again go on error free for next 13 days and on 14th day it will again give the same error.
I think there is some problem in ASPI manger when it calls the device to be initialized.
kindly help in resolving this...
precise and good answers will be rewarded accordingly.
thanks
saurabhHi Saurabh,
You need to remove this tape and replace it with a new one, youre not going to be able to do a backup of the tape because the tape is gone, just remove the tape and replace it with a new tape with a new label (or the same one if its possible)
Hope this help!
Juan
Please reward with points if helpful -
Hi everyone,
I have a UCCX backup failed issue with one of our clients.
It's a UCCX 5.0(1)-SR02ES08-Build083. When i tried backup, the bar stopped at 5% and the error message is like this:
Unable to contact Call Manager. Please make sure that the Call Manager is running and connected to the network com.cisco.archive.impl.component.cluster.ClusterArchiveComponent; nested exception is: com.cisco.archive.ArchiveException: Fail to acquire bootstrap mutex; nested exception is: com.cisco.app.ApplicationException: can not acquire ClusterMutex; nested exception is: com.cisco.config.ConfigException: Get config record - error: catch cisco.config.ConfigException UnmarshalException; nested exception is: javax.xml.bind.UnmarshalException: Premature end of file. - with linked exception: [org.xml.sax.SAXParseException: Premature end of file.], refer to the MCVD logfiles for more details
Can anyone give me some idea?
Thanks
JamesHi James,
If backup is still failing after following Hoai's advice; please check to see if a lock has caused an issue with a previous backup. You can open appadmin and go to Tools > Backup and Restore > Status. If the backup has not run for sometime you most likely have a lock. You can do the following
1. Go to 'C:\program files\wfavvid\ClusterData\Default\' folder on CRS server;
2. Rename 'com.cisco.crs.cluster.config.LockConfig' folder to 'com.cisco.crs.cluster.config.LockConfig.bak';
3. Restart nodemanager
Then try a backup.
Regards,
Joe -
HT201405 Intermittent backup failures, network password is correct
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