UCCX Backup Failure

Hi,
A few weeks back I had a problem with the Unified CM Telephony Service in Partial Service, which caused a few of our JTAPI triggers to lock up. The triggers were cleared by restarting both servers of our UCCX system. After this restart, found the backup process stopped working.
Unified CM Telephony Service partial service was subsequently cleared by
1. dis-associating / re-associate all devices in RMJTAPI.
2. restarting both UCCX servers
3. restarting all Call Manager Nodes.
I was hoping this would clear the backup fault as well however the backup still does not work. Have looked through the MCVD logs for backup_failure as mentioned in a UCCX Troubleshooting document but this text is not included. File location and user credentials unchanged and shown correctly in logs.
Any ideas?
The logs make reference to a maximum file size of 10240 on each server which is is not as large as the actual file size for backing up. Is this significant or is this something which would have no effect on the backup.
Any advice gratefully accepted.
Thanks
James

You don't mention the version number, but a couple of things I would do:
1.  Set up a new backup location on your workstation/laptop.  See if you can backup to that manually. (testing: can the backup get off the server)
2.  See if you can push the file to the designated backup location from your laptop. (testing: can the backup target receive files)
3.  If it's a windows box, create a local share and see if you can backup to that.
Once you try these things, post your results back along with the UCCX version info and we'll see where we can go.
Cliff

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    2014/05/26 14:02: **************************************************************************************************************
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    2014/05/26 14:02: **************************************************************************************************************
    2014/05/26 14:02: **************************************************************************************************************
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    drfBackupLdap end.
    =============================
    Server : DC1UCIPVA03
    Feature : UCCX
    Component : CCXCOMPONENT
    Time Completed: 2014-05-26-14-02-23
    Result Code : 1-Unable to read file
    Result String : ERROR
    =====================================================
    2014/05/26 14:02: **************************************************************************************************************
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    2014/05/26 14:02: **************************************************************************************************************
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    2014/05/26 14:02: **************************************************************************************************************
    2014/05/26 14:02: **************************************************************************************************************
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