UCCX backups failing

Hi All
My backups on UCCX are failing.
The service Cisco LDAP Monitor service is in shutdown mode.
Does anyone know if this service should be running.
I did not know it needed to be running.
thanks in advance
output for log where backup is failing
=============================
Server : DC1UCIPVA03
Feature : UCCX
Component : CCXCOMPONENT
Time Completed: 2014-05-26-14-02-23
Result Code : 1-Unable to read file
Result String : ERROR
=====================================================
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Checking if the node is eligible for DRF
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log drfcheck
2014/05/26 14:02: Start: Module executeDRFEligCheck
2014/05/26 14:02: Node is eligible for DRF related processes
2014/05/26 14:02: du -sckL /opt/cisco/uccx/ClusterData | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 2440
2014/05/26 14:02: du -sckL /opt/cisco/uccx/properties | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 3800
2014/05/26 14:02: du -sckL /opt/cisco/uccx/.jtapi/lib/jtapi.jar | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 5436
2014/05/26 14:02: Free space on /common/drf = 42432748 KB, required space = 5436 KB
2014/05/26 14:02: Ready for backup
2014/05/26 14:02: PRE_CHECK OF CONFIG COMPONENTS ARE SUCCESSFUL
2014/05/26 14:02: All necessary service/components are working fine and system is in healthy state. Proceeding for Backup
2014/05/26 14:02: Checking for Necessary Disk space availability in temporary staging area
2014/05/26 14:02: Temporary staging area has enough space to hold backup files
2014/05/26 14:02: Precheck DB Script
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/db_pre_backup.py /common/drf/backup.log
2014-05-26 14:02:11,243 - uccxdb.bnr - DEBUG - ------------- Begin Unified CCX DB Pre-Backup(db_pre_backup.py) -------------
2014-05-26 14:02:11,244 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ...
2014-05-26 14:02:11,260 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[1280], Output :[
IBM Informix Dynamic Server Version 11.50.UC9X7 -- On-Line -- Up 230 days 22:18:09 -- 254164 Kbytes
2014-05-26 14:02:11,261 - uccxdb.bnr - DEBUG - Executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"] ...
2014-05-26 14:02:15,347 - uccxdb.bnr - DEBUG - Results of executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"], returnCode :[0], Output :[Cisco Unified CCX Cluster View Daemon[STARTED] ]
2014-05-26 14:02:15,348 - uccxdb.bnr - DEBUG - ----- Exit Unified CCX DB Pre-Backup(db_pre_backup.py) with returnCode = 0 : Successful -----
2014/05/26 14:02: Done executing Precheck DB Script
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log
2014/05/26 14:02: Finish: Module executeDRFEligCheck
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: UCCX Archive flags has been set
2014/05/26 14:02: Archive Flags has been set
2014/05/26 14:02: Create Temporary directory in staging area
2014/05/26 14:02: Executing cmd: mkdir -p /common/drf/ccx_comps
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling BAC , CAC and JAC component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/bac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/bac.tar /opt/cisco/uccx/ClusterData
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Linux OS.
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/cac.tar --exclude '*extusers.properties*' /opt/cisco/uccx/properties /usr/local/platform/conf/cli/interface/uccxInterface.HA.xml /opt/cisco/uccx/conf/intraclustercomm.ips /etc/opt/cisco/ipprefs.conf
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/jtapi_do_backup.py /common/drf/backup.log
2014/05/26 14:02: /opt/cisco/uccx/.jtapi/bin/jtapi.ini not found
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/jac.tar /opt/cisco/uccx/.jtapi/lib/jtapi.jar
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/stockreports_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/stockreports.tar /opt/cisco/cuic/InitialSetupReports/
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backup CAD Component
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling CAD component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Create Temporary directorys in staging area
2014/05/26 14:02: Backup LDAP
Mon May 26 14:02:18 WST 2014
drfBackupLdap begin. Process id: 22790
Service Manager is running
Service already in the requested state
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
LdapMonSvr process id:
9882
Manually killing LdapMonSvr...
/opt/cisco/uccx/desktop/scripts/drfBackupLdap: line 33: kill: (9882) - Permission denied
Error occurred! LdapMonSvr will NOT be restarted -- the system's LDAP directory may be down.
Mon May 26 14:02:20 WST 2014
drfBackupLdap end.
=============================
Server : DC1UCIPVA03
Feature : UCCX
Component : CCXCOMPONENT
Time Completed: 2014-05-26-14-02-23
Result Code : 1-Unable to read file
Result String : ERROR
=====================================================
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Checking if the node is eligible for DRF
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log drfcheck
2014/05/26 14:02: Start: Module executeDRFEligCheck
2014/05/26 14:02: Node is eligible for DRF related processes
2014/05/26 14:02: du -sckL /opt/cisco/uccx/ClusterData | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 2440
2014/05/26 14:02: du -sckL /opt/cisco/uccx/properties | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 3800
2014/05/26 14:02: du -sckL /opt/cisco/uccx/.jtapi/lib/jtapi.jar | grep total | awk '{print $1}'
2014/05/26 14:02: Req space now 5436
2014/05/26 14:02: Free space on /common/drf = 42432748 KB, required space = 5436 KB
2014/05/26 14:02: Ready for backup
2014/05/26 14:02: PRE_CHECK OF CONFIG COMPONENTS ARE SUCCESSFUL
2014/05/26 14:02: All necessary service/components are working fine and system is in healthy state. Proceeding for Backup
2014/05/26 14:02: Checking for Necessary Disk space availability in temporary staging area
2014/05/26 14:02: Temporary staging area has enough space to hold backup files
2014/05/26 14:02: Precheck DB Script
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/db_pre_backup.py /common/drf/backup.log
2014-05-26 14:02:11,243 - uccxdb.bnr - DEBUG - ------------- Begin Unified CCX DB Pre-Backup(db_pre_backup.py) -------------
2014-05-26 14:02:11,244 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ...
2014-05-26 14:02:11,260 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[1280], Output :[
IBM Informix Dynamic Server Version 11.50.UC9X7 -- On-Line -- Up 230 days 22:18:09 -- 254164 Kbytes
2014-05-26 14:02:11,261 - uccxdb.bnr - DEBUG - Executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"] ...
2014-05-26 14:02:15,347 - uccxdb.bnr - DEBUG - Results of executing [/opt/cisco/uccx/bin/uccxcontrolcenter.sh list | grep "Cisco Unified CCX Cluster View Daemon\[STARTED\]"], returnCode :[0], Output :[Cisco Unified CCX Cluster View Daemon[STARTED] ]
2014-05-26 14:02:15,348 - uccxdb.bnr - DEBUG - ----- Exit Unified CCX DB Pre-Backup(db_pre_backup.py) with returnCode = 0 : Successful -----
2014/05/26 14:02: Done executing Precheck DB Script
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/backup_setflags.py /common/drf/backup.log
2014/05/26 14:02: Finish: Module executeDRFEligCheck
2014/05/26 14:02: Setting UCCX Archive Flags
2014/05/26 14:02: UCCX Archive flags has been set
2014/05/26 14:02: Archive Flags has been set
2014/05/26 14:02: Create Temporary directory in staging area
2014/05/26 14:02: Executing cmd: mkdir -p /common/drf/ccx_comps
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: UCCX Precheck
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling BAC , CAC and JAC component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/bac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/bac.tar /opt/cisco/uccx/ClusterData
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cac_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Linux OS.
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/cac.tar --exclude '*extusers.properties*' /opt/cisco/uccx/properties /usr/local/platform/conf/cli/interface/uccxInterface.HA.xml /opt/cisco/uccx/conf/intraclustercomm.ips /etc/opt/cisco/ipprefs.conf
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/jtapi_do_backup.py /common/drf/backup.log
2014/05/26 14:02: /opt/cisco/uccx/.jtapi/bin/jtapi.ini not found
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/jac.tar /opt/cisco/uccx/.jtapi/lib/jtapi.jar
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/stockreports_do_backup.py /common/drf/backup.log
2014/05/26 14:02: sudo tar -cpPf /common/drf/ccx_comps/stockreports.tar /opt/cisco/cuic/InitialSetupReports/
2014/05/26 14:02: Backup successful.
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Finish: Backing Up Config Components
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Start: Backup CAD Component
2014/05/26 14:02: **************************************************************************************************************
2014/05/26 14:02: Calling CAD component backup scripts
2014/05/26 14:02: Executing cmd: /opt/cisco/uccx/drf/backup/cad_do_backup.py /common/drf/backup.log
2014/05/26 14:02: Create Temporary directorys in staging area
2014/05/26 14:02: Backup LDAP
Mon May 26 14:02:18 WST 2014
drfBackupLdap begin. Process id: 22790
Service Manager is running
Service already in the requested state
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of Service
LdapMonSvr process id:
9882
Manually killing LdapMonSvr...
/opt/cisco/uccx/desktop/scripts/drfBackupLdap: line 33: kill: (9882) - Permission denied
Error occurred! LdapMonSvr will NOT be restarted -- the system's LDAP directory may be down.
Mon May 26 14:02:20 WST 2014
drfBackupLdap end.

Hi,
Please mention the UCCX version when seeking assistance from support community. As the backup is failing at the LDAP component so it points to the following bug
https://tools.cisco.com/bugsearch/bug/CSCuf90452/?reffering_site=dumpcr
UCCX: Backup Fails on CCXComponent during LDAP stop
CSCuf90452
Description
Symptom:DRF Backup fails
Conditions:Server fails to stop the LDAP service
Workaround:Disabled SElinux
utils os secure permissive
You can try the workaround mentioned above if your UCCX version is affected by the same.
HTH
Manish

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Top of Form
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Bottom of Form
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00809a752c.shtml
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Copy
wbadmin 1.0 - Backup command-line tool
(C) Copyright 2004 Microsoft Corp.
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Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-08-12-2013_09-29-49.log
Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-08-12-2013_09-29-49.log
There is not enough disk space to create the volume shadow copy on the storage location. Make sure that, for all volumes
to be backup up, the minimum required disk space for shadow copy creation is available. This applies to both the backup
storage destination and volumes included in the backup.
Minimum requirement: For volumes less than 500 megabytes, the minimum is 50 megabytes of free space. For volumes more th
an 500 megabytes, the minimum is 320 megabytes of free space.
Recommended: At least 1 gigabyte of free disk space on each volume if volume size is more than 1 gigabyte.
ERROR - A Volume Shadow Copy Service operation error has
occurred: (0x8004231f)
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.
If you see the free space available in each of the drives, they are in plenty.
C:\ 7.5 GB free of 70 GB
E:\ 250 GB free of 499 GB
I:\ 86.7 GB free of 350 GB
I am out of any hints on how I can proceed now. Has any one had similar issues? Can any one give any hint on this? Thanks.
Thanks.

Some Additional info.
Shadow Copy Storage association
   For volume: (\\?\Volume{a9fb0474-f1bd-11e0-b235-806e6f6e6963}\)\\?\Volume{a9f
b0474-f1bd-11e0-b235-806e6f6e6963}\
   Shadow Copy Storage volume: (\\?\Volume{a9fb0474-f1bd-11e0-b235-806e6f6e6963}
\)\\?\Volume{a9fb0474-f1bd-11e0-b235-806e6f6e6963}\
   Used Shadow Copy Storage space: 0 B (0%)
   Allocated Shadow Copy Storage space: 0 B (0%)
   Maximum Shadow Copy Storage space: 32 MB (32%)
Shadow Copy Storage association
   For volume: (I:)\\?\Volume{ddf6a51c-1282-11e3-b291-000c293b01d1}\
   Shadow Copy Storage volume: (I:)\\?\Volume{ddf6a51c-1282-11e3-b291-000c293b01
d1}\
   Used Shadow Copy Storage space: 0 B (0%)
   Allocated Shadow Copy Storage space: 0 B (0%)
   Maximum Shadow Copy Storage space: 35 GB (10%)
Shadow Copy Storage association
   For volume: (E:)\\?\Volume{0e3bf713-125d-11e3-b2dd-000c293b01bd}\
   Shadow Copy Storage volume: (E:)\\?\Volume{0e3bf713-125d-11e3-b2dd-000c293b01
bd}\
   Used Shadow Copy Storage space: 0 B (0%)
   Allocated Shadow Copy Storage space: 0 B (0%)
   Maximum Shadow Copy Storage space: 149.999 GB (30%)
Shadow Copy Storage association
   For volume: (C:)\\?\Volume{a9fb0475-f1bd-11e0-b235-806e6f6e6963}\
   Shadow Copy Storage volume: (C:)\\?\Volume{a9fb0475-f1bd-11e0-b235-806e6f6e69
63}\
   Used Shadow Copy Storage space: 0 B (0%)
   Allocated Shadow Copy Storage space: 0 B (0%)
   Maximum Shadow Copy Storage space: 4.99 GB (7%)
Hope this might also help you experts to get a little more information.

ICloud backups failing due to Safari bookmarks DB being locked

iCloud backups are failing to complete on my iPhone 4 (CDMA), iOS 5.0.1. I successfully completed a backup on November 9, but haven't been able to get a backup to complete since then. When I manually invoke the "Back Up Now" function, it starts backing up, then says "There was a problem completing the backup. Please try again later."
Looking in the console logs (below), it appears the problem is that the Safari bookmarks DB is locked (corrupted?). Indeed, I am unable to add additional bookmarks in Safari, I get the message: "Bookmarks are being synced. Please add the bookmark once syncing has completed."
I've tried restarting the iPhone to no avail; I've also looked at Apple's iCloud backup troubleshooting doc, and none of the cases there seemed to match this problem.
Any suggestions ar every much appreciated!
Here is what the iPhone console says:
Nov 29 15:47:01 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:47:02 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:47:04 unknown backupd[7416] <Warning>: INFO: Added batch of 4 files of size 15.2 KB in 2.155 s at 0.01 MB/s (6.6%)
Nov 29 15:47:04 unknown backupd[7416] <Warning>: INFO: Finished adding files in 7.103 s at 13.20 MB/s
Nov 29 15:47:05 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:47:09 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:47:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:47:33 unknown lockdownd[21] <Error>: 016b4000 copy_basebandRegionSKU: MobileGestalt failed to provide an BasebandRegionSKU
Nov 29 15:47:33 unknown lockdownd[21] <Error>: 016b4000 special_case_get_domain: NN: checking BT MAC Address reported back 24:ab:81:ec:bf:37
Nov 29 15:47:33 unknown kernel[0] <Debug>: lockbot[7436] Builtin profile: gputoolsd (sandbox)
Nov 29 15:47:36 unknown lockdownd[21] <Error>: 01632000 copy_basebandRegionSKU: MobileGestalt failed to provide an BasebandRegionSKU
Nov 29 15:47:36 unknown lockdownd[21] <Error>: 01632000 special_case_get_domain: NN: checking BT MAC Address reported back 24:ab:81:ec:bf:37
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: Found paths:
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /usr/lib/dyld
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /System/Library/Caches/com.apple.dyld/dyld_shared_cache_armv7
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/CFDataFormatters.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/libdebugnub.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/usr/lib/libXcodeDebuggerSupport.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/GPUTools.framework/libglInterpose.dylib
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/GPUToolsCore.framework/GPUToolsCore
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/PrivateFrameworks/DevToolsBundleInjection.framework/DevTools BundleInjection
Nov 29 15:47:37 unknown DTFetchSymbols[7448] <Notice>: /Developer/Library/Frameworks/SenTestingKit.framework/SenTestingKit
Nov 29 15:47:56 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:48:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:48:29 unknown backupd[7416] <Warning>: INFO: Scanned in 79.680 s
Nov 29 15:48:30 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.995 s
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 6 files of size 182.2 MB)
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.651 s
Nov 29 15:48:33 unknown backupd[7416] <Warning>: INFO: Adding 6 files of size 182.2 MB
Nov 29 15:49:11 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 88.7 MB in 24.837 s at 3.57 MB/s (29.4%)
Nov 29 15:49:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:49:45 unknown backupd[7416] <Warning>: ERROR: Error starting transfer of items with MMCS: Error Domain=com.apple.mmcs Code=30 "The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested)" UserInfo=0xf9d5bf0 {NSDescription=All items in the request have failed. Put authorization will not be requested}
Nov 29 15:49:45 unknown backupd[7416] <Warning>: INFO: Not retrying after unrecoverable error: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:49:51 unknown backupd[7416] <Warning>: ERROR: Backup failed: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:49:52 unknown lockdownd[21] <Error>: libMobileGestalt copyInternationalMobileEquipmentIdentity: No IMEI in CT mobile equipment info dictionary - <CFBasicHash 0x2254b0 [0x3f5f5630]>{type = mutable dict, count = 6,
          entries =>
                    1 : <CFString 0x250530 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentSubscriberId"} = <CFString 0x224740 [0x3f5f5630]>{contents = "2062760895"}
                    2 : <CFString 0x225480 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentMobileId"} = <CFString 0x24f4d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
                    3 : <CFString 0x240100 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMEID"} = <CFString 0x24f4d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
                    4 : <CFString 0x255a70 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMIN"} = <CFString 0x224740 [0x3f5f5630]>{contents = "2062760895"}
                    7 : <CFString 0x258a10 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoPRLVersion"} = <CFNumber 0x250de0 [0x3f5f5630]>{value = +52341, type = kCFNumberSInt64Type}
                    8 : <CFString 0x250570 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoERIVersion"} = <CFNumber 0x240050 [0x3f5f5630]>{value = +6, type = kCFNumberSInt32Type}
Nov 29 15:49:52 unknown lockdownd[21] <Error>: 01632000 copy_imei: MobileGestalt failed to provide an IMEI
Nov 29 15:49:52 unknown lockdownd[21] <Error>: 01632000 copy_iccid: invalid ICCID from CT/no ICCID available
Nov 29 15:49:53 unknown backupd[7416] <Warning>: INFO: Scheduling next backup at 11/29/11 3:50:23 PM
Nov 29 15:50:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:50:26 unknown backupd[7416] <Warning>: INFO: Backup starting
Nov 29 15:50:26 unknown backupd[7416] <Warning>: INFO: DeviceID="8e00a6a6d8e93337321c17ba679894a5ac80ddb1", DeviceName="Blake Scholl's iPhone", ProductType="iPhone3,3", BuildVersion="9A405"
Nov 29 15:50:30 unknown profiled[7458] <Notice>: (Note ) profiled: Service starting...
Nov 29 15:50:32 unknown wifid[25] <Error>: WiFi:[344303432.585437]: Client itunesstored is background application
Nov 29 15:50:38 unknown backupd[7416] <Warning>: INFO: Refreshed cache in 4.024 s
Nov 29 15:50:38 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:51:15 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:51:16 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences
Nov 29 15:51:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences/com.apple.itunesstored.plist
Nov 29 15:51:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Preferences
Nov 29 15:51:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:51:31 unknown profiled[7458] <Notice>: (Note ) profiled: Idled.
Nov 29 15:51:31 unknown profiled[7458] <Notice>: (Note ) profiled: Service stopping.
Nov 29 15:51:50 unknown backupd[7416] <Warning>: INFO: Scanned in 71.803 s
Nov 29 15:51:52 unknown backupd[7416] <Warning>: INFO: Found 1 deleted files in 1.279 s
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 11 files of size 93.8 MB)
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.424 s
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: Adding 11 files of size 93.8 MB
Nov 29 15:51:55 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:51:56 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:52:00 unknown backupd[7416] <Warning>: INFO: Added batch of 9 files of size 3.8 KB in 4.011 s at 0.00 MB/s (0.0%)
Nov 29 15:52:01 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 0 B in 0.492 s at 0.00 MB/s (0.0%)
Nov 29 15:52:01 unknown backupd[7416] <Warning>: INFO: Finished adding files in 6.141 s at 15.27 MB/s
Nov 29 15:52:03 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:52:09 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:52:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:52:25 unknown atc[7384] <Warning>: ATC|__block_global_22|ATController.m:1182| Assertion check - link <ATLink: 0x1862d0> held: 0, idle: 0
Nov 29 15:52:46 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:53:19 unknown backupd[7416] <Warning>: INFO: Scanned in 69.028 s
Nov 29 15:53:19 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.693 s
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 4 files of size 93.8 MB)
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 3.972 s
Nov 29 15:53:24 unknown backupd[7416] <Warning>: INFO: Adding 4 files of size 93.8 MB
Nov 29 15:53:25 unknown backupd[7416] <Warning>: INFO: SQLite file is locked: /var/mobile/Library/Safari/Bookmarks.db (d1f062e2da26192a6625d968274bfda8d07821e4)
Nov 29 15:53:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:53:25 unknown backupd[7416] <Warning>: WARNING: Error checkpointing copied SQLite file: disk I/O error (10) (MBErrorDomain/16): /var/mobile/Library/AddressBook/AddressBookImages.sqlitedb (cd6702cea29fe89cf280a76794405adb17f9a0ee)
Nov 29 15:53:28 unknown backupd[7416] <Warning>: INFO: Added batch of 2 files of size 1.6 KB in 2.274 s at 0.00 MB/s (0.0%)
Nov 29 15:53:28 unknown backupd[7416] <Warning>: INFO: Finished adding files in 3.440 s at 27.26 MB/s
Nov 29 15:53:28 unknown backupd[7416] <Warning>: WARNING: Retrying after hard error: Files modified while backing up (MBErrorDomain/9)
Nov 29 15:53:34 unknown backupd[7416] <Warning>: INFO: Snapshot 85 is uncommitted
Nov 29 15:54:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard
Nov 29 15:54:18 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard/applicationstate.plist
Nov 29 15:54:20 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/SpringBoard
Nov 29 15:54:20 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Safari/Bookmarks.db
Nov 29 15:54:23 unknown backupd[7416] <Warning>: INFO: Modified while scanning: /var/mobile/Library/Mail
Nov 29 15:54:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:54:53 unknown backupd[7416] <Warning>: INFO: Scanned in 78.753 s
Nov 29 15:54:53 unknown backupd[7416] <Warning>: INFO: Found 0 deleted files in 0.857 s
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Updated snapshot 85 (added 9 files of size 182.2 MB)
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Created backup and snapshot in 2.897 s
Nov 29 15:54:56 unknown backupd[7416] <Warning>: INFO: Adding 9 files of size 182.2 MB
Nov 29 15:55:00 unknown backupd[7416] <Warning>: INFO: Added batch of 2 files of size 31.3 KB in 3.679 s at 0.01 MB/s (0.0%)
Nov 29 15:55:25 unknown atc[7384] <Warning>: ATC|__20-[ATController init]_block_invoke_0831|ATController.m:1164| Checking timeout inactive=0, timeout disabled=1
Nov 29 15:55:33 unknown backupd[7416] <Warning>: INFO: Added batch of 1 files of size 88.7 MB in 22.235 s at 3.99 MB/s (24.3%)
Nov 29 15:56:08 unknown backupd[7416] <Warning>: ERROR: Error starting transfer of items with MMCS: Error Domain=com.apple.mmcs Code=30 "The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested)" UserInfo=0xf950f60 {NSDescription=All items in the request have failed. Put authorization will not be requested}
Nov 29 15:56:08 unknown backupd[7416] <Warning>: INFO: Not retrying after unrecoverable error: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:56:13 unknown lockdownd[21] <Error>: libMobileGestalt copyInternationalMobileEquipmentIdentity: No IMEI in CT mobile equipment info dictionary - <CFBasicHash 0x255a30 [0x3f5f5630]>{type = mutable dict, count = 6,
          entries =>
                    1 : <CFString 0x250530 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentSubscriberId"} = <CFString 0x2439f0 [0x3f5f5630]>{contents = "2062760895"}
                    2 : <CFString 0x227350 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoCurrentMobileId"} = <CFString 0x2506d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
                    3 : <CFString 0x258a10 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMEID"} = <CFString 0x2506d0 [0x3f5f5630]>{contents = "A100001AEF8D32"}
                    4 : <CFString 0x24ca60 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoMIN"} = <CFString 0x2439f0 [0x3f5f5630]>{contents = "2062760895"}
                    7 : <CFString 0x225640 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoPRLVersion"} = <CFNumber 0x255930 [0x3f5f5630]>{value = +52341, type = kCFNumberSInt64Type}
                    8 : <CFString 0x250570 [0x3f5f5630]>{contents = "kCTMobileEquipmentInfoERIVersion"} = <CFNumber 0x240050 [0x3f5f5630]>{value = +6, type = kCFNumberSInt32Type}
Nov 29 15:56:13 unknown lockdownd[21] <Error>: 01632000 copy_imei: MobileGestalt failed to provide an IMEI
Nov 29 15:56:13 unknown lockdownd[21] <Error>: 01632000 copy_iccid: invalid ICCID from CT/no ICCID available
Nov 29 15:56:13 unknown backupd[7416] <Warning>: ERROR: Backup failed: Error putting items into chunk store (MBErrorDomain/400). Underlying error: Error putting items into MMCS (MBErrorDomain/400). Underlying error: The operation couldn’t be completed. (com.apple.mmcs error 30 - All items in the request have failed. Put authorization will not be requested) (com.apple.mmcs/30)..
Nov 29 15:56:15 unknown backupd[7416] <Warning>: INFO: Scheduling next backup at 11/29/11 7:33:26 PM

Had same problem, the solution lies with having your original apple ID associated email address "verified".
I may not have all the steps down correctly, but open your apple ID account manager and go to the your listing for email and "verify" the email address. This association then seems to allow the use of your email address when you are trying to set up this new apple ID that they are requiring for iCloud.
Be aware that this new apple ID has a far reach and apparently cannot be undone, that is you can't change the name, characters, numbers or whatever you have for an email address that becomes your apple ID---even if you can no longer use the email address to receive email.
Lots of luck.
I have been trying to get the iCloud features to work for over a week now, including a visit to a genius bar, and still not fully functioning.

System Image Backup Failed During Backup

I have a 2 year old HP pavilion g series notebook. I was doing a system image backup onto dvd+r disks. It was nearly finished when on disk #99 I got this message "The Backup Failed. The system cannot find the path specified (0x80070003)
My computer is out of warranty and I'm out $60 in disks if they can't be used. I need to know it there is a way to salvage what I saved and restart Image backup from where it left off?
Product: A6Z59UA #ABA
Model: g61d60us
This question was solved.
View Solution.

Hi CherylLyme,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers.
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you were doing an image backup and when it was nearly finished you received the error (0x80070003). Here is a link to a Microsoft answer to assist you. Windows backup error 0x80070003 ( Answered by Vinod N)
I am unsure if you would be able to start again and pick up on disk 99, as once you have repaired it, it will have changed from when you first ran the backup. The disk you used were not read, writeable, so you would not be able to reuse them. You may find that an external drive would be a more economical way to do your backups. The data would be in one place and easier to store. If you decide to use a USB stick it must not be more then 32GB and will not say Windows 8 on it.
You can most likely purchase an External drive for about the cost of replacing the disks. Here is a link to HP Shopping External storage , but you can purchase one at many places, computer shops, Staples,Walmart, and Office Depot are just a few. I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

System Image Backup failing when trying to write to a Drobo 5N NAS

I'm trying to make a full system image through file history, and I get part way through the process until I get the following error:
The backup failed.
There was a failure in preparing the backup image of one of the volumes in the backup set. (0x807800C5)
Additional information:
The process cannot access the file because another process has locked a portion of the file. (0x80070021)
I've found one other thread where this was an issue and the user said that he had no issues doing it to a USB drive, so I'm assuming it's related to using a network one. I can run file history/recovery (whatever it's called) to the same network attached
server in the same parent folder so I know it's not a permission issue. Any help would be greatly appreciated.

Hi,
In order to know whethr this issue is related with the speicfic NAS, I suggest you try to backup the image to another external drive and check if the error persists.
Actually, according to the error message, it seems more related with the files which need to be backed up, it is locked\unaccessable. I recommend you temporarily turn off any anti-virus program protection. Stop other running processes including background
processes, then try to backup again, test the result.
Regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Windows 2008 R2 backup fails with event 521 error code 2155348001

Windows Server 2008 R2 SP1. Hyper-V role installed.
OS on drive C. All VMs stored on Drive D.
I am attempting to run a Bare Metal backup of the host system to a network share.
Drive D is not included in the backup job. I am getting the following error:
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          1/10/2014 11:28:52 PM
Event ID:      521
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      SHAQTUS.scdl.local
Description:
The backup operation that started at '‎2014‎-‎01‎-‎11T04:08:50.683000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '2155348001'. Please review the event
details for a solution, and then rerun the backup operation once the issue is resolved.
Reviewing event details, as suggested, does not offer any solution.
I have tried the suggested solutions in other similar threads of increasing the timeout value with the registry entry.
This does not work.
I have not tried reregistering the VSS writers manually, as the only links I have found are for server 2003/2008 (not R2) and explicitly state that they won’t work on higher versions of the OS, since they now utilize manifests and the manual procedure could
cause problems for those servers. Haven't found similar procedures for 2008 R2.
I have been able to narrow this down a bit.
A Windows 2008 R2 SP1 server with Hyper-V installed – backup to a network share is successful;
Install the DPM 2012 agent – same backup fails with the 2155348001 error.
We use DPM 2012 to backup VMs, but DPM cannot perform a bare metal backup/restore of server and the 2012 version no longer has the DPMSRT feature.
I prefer to run Bare Metal Backup to a file server share.
Stuck on this one.
Rick

Hi,
The issue is related to DPM, I would suggest you ask for help from DPM forums:
http://social.technet.microsoft.com/Forums/en-US/home?forum=dataprotectionmanager
Regards,
Mandy
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BMR-SS backup fails with error "the specified network name is no longer available"

We are running DPM 2012 SP1 on a Windows Server 2008 R2 system, backing up a Windows Server 2012 system that is a DC. The agent version is 4.1.3417.0. Both the DPM server and the DC are physical systems - brand new HP Proliant 360's.
When creating the replicas for the 2012 server the first time, the backups work fine, and then for a day or so after that. After a couple of days, the BMR-SS backups fail with the error "the specified network name is no longer available".
I can watch the backup happening in the Windows Server Backup console on the protected server - the BMR backup goes up to 99% and then fails. BMR backups on all the other servers are working - we have a mix of Win2008R2 and Win2012.
Here is what I have tried:
I can connect to the UNC path on the backup server without a problem during and after the backup is happening.
Tried reinstalling the DPM agent.
Tried backing up directly from the protected server to another server's network share, which worked.
I can copy multiple gigabyte files directly from the protected server to the DPM file share without a problem (the same one that DPM uses for the replica)
Tried turning off the SCEP real-time protection during the backup.
Any help would be appreciated - thanks.
KW

llo Boudewijn
I followed Boudewijn's suggestion.
The Windows 2012R2 servers had no recovery partition in disk C. I created one (400MB) following http://support.microsoft.com/kb/2930294/en-us and
DPM system restore worked. But just once.
So this is not the solution to the problem......
Is no one else having issues with DPM bare metal protection of Windows 2012R2 servers?

Time Machine "backup failed" Backing up to Time Capsule (first backup)

I just received my iMac (24", 3.04 ghz, 4 gig ram) a few days ago...my firs Mac, after over 20 years with pc's. All working fairly well, as I try to learn the new format. Attempted my first backup last night using Time Machine, backing to Time Capsule. As I went to bed, it stated it was "preparing". This morning it stated "backup failed". "Time Capsule error". The networking aspects of Time Capsule are working without a problem. Unfortunately, the error message is vague and I'm definitely illiterate when it comes to much of the properties of a Mac. Any suggestions as to how I should proceed in investigating the problem? Thanks!!

Well, I greatly appreciate the earlier advice. I have learned much in my reading. Of course, now with my "tinkering", I determined that the Time Capsule was not formatted to OS extended (journaled) as was my Macintosh harddrive. (Don't really understand why it would not come that way). I attempted to format using disk utility, now it doesn't show up in that application and under FINDER (shared devices), it is detailed as "sharepoint". I read elsewhere that it was recommended to use airport utility to reformat to OS Extended (journaled). Anyway, of course, now I've gone full circle and am comfused as to the proper way to have it formatted properly and recognized by disk utility. As such, currently I cannot use it for backup.
Frequently, I'm my worsed enemy! Thanks again for the advice.

Windows Server 2012 - Backup failing with Exchange - The application will not be available for recovery from this backup. the consistency check failed

Hi
We have a Windows 2012 server with Exchange 2013, all is working fine except now i am getting issues with the backup.
'Exchange - The application will not be available for recovery from this backup. the consistency check failed for the component Microsoft Exchange Server'
I have checked the database all is fine, i have created a new db and move all mailbox;s over and then removed the old db, i have enabled circular logging and then disabled it, it seems no matter what i do i cannot get a full backup!
i did have to restore the server once and the backups still worked for about 4 days after that and then stopped, i have also tried to remove and re add the backup role!
i am stumped, any advice would be great!

Hi
Ok, i created a test db and tried to back it up right away, it failed, i did not add any mailbox's to it either. i got quite a few events in the windows logs, as well as the same event above i got the following:
Log Name: Application
Source: MSExchangeRepl
Date: 21/01/2013 10:16:30
Event ID: 2038
Task Category: Exchange VSS Writer
Level: Warning
Keywords: Classic
User: N/A
Computer: NERDS-DC01.nerds.local
Description:
Microsoft Exchange VSS Writer backup failed. No log files were truncated. Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9. Database 4843b37c-7b3c-42b2-8b57-1393615c2c15.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeRepl" />
<EventID Qualifiers="32772">2038</EventID>
<Level>3</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
<EventRecordID>261645</EventRecordID>
<Channel>Application</Channel>
<Computer>NERDS-DC01.nerds.local</Computer>
<Security />
</System>
<EventData>
<Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
<Data>4843b37c-7b3c-42b2-8b57-1393615c2c15</Data>
</EventData>
</Event>
AND
Log Name: Application
Source: MSExchangeRepl
Date: 21/01/2013 10:16:30
Event ID: 2038
Task Category: Exchange VSS Writer
Level: Warning
Keywords: Classic
User: N/A
Computer: NERDS-DC01.nerds.local
Description:
Microsoft Exchange VSS Writer backup failed. No log files were truncated. Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9. Database db5826f3-1029-4219-ad80-441a0e94537a.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeRepl" />
<EventID Qualifiers="32772">2038</EventID>
<Level>3</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
<EventRecordID>261646</EventRecordID>
<Channel>Application</Channel>
<Computer>NERDS-DC01.nerds.local</Computer>
<Security />
</System>
<EventData>
<Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
<Data>db5826f3-1029-4219-ad80-441a0e94537a</Data>
</EventData>
</Event>
and
Log Name: Application
Source: MSExchangeRepl
Date: 21/01/2013 10:16:30
Event ID: 2034
Task Category: Exchange VSS Writer
Level: Error
Keywords: Classic
User: N/A
Computer: NERDS-DC01.nerds.local
Description:
The Microsoft Exchange Replication service VSS Writer (Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9) failed with error FFFFFFFC when processing the backup completion event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeRepl" />
<EventID Qualifiers="49156">2034</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
<EventRecordID>261649</EventRecordID>
<Channel>Application</Channel>
<Computer>NERDS-DC01.nerds.local</Computer>
<Security />
</System>
<EventData>
<Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
<Data>FFFFFFFC</Data>
</EventData>
</Event>
and
Log Name: Application
Source: SPP
Date: 21/01/2013 10:16:30
Event ID: 16389
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: NERDS-DC01.nerds.local
Description:
Writer Microsoft Exchange Writer experienced retryable error during shadow copy creation. Retrying... More info: .
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SPP" />
<EventID Qualifiers="0">16389</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
<EventRecordID>261650</EventRecordID>
<Channel>Application</Channel>
<Computer>NERDS-DC01.nerds.local</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft Exchange Writer</Data>
<Data>
</Data>
<Data>The writer experienced a transient error. If the backup process is retried, the error may not reoccur. (0x800423F3)</Data>
<Data>
</Data>
<Binary>00000000A5120000981200000000000042BEB7C511CAC619E59C92030000000000000000</Binary>
</EventData>
</Event>

Windows 7: Windows Backup failed 0x81000031

Windows backup ran, and my once-pristine and empty backup drive now has something filling its space, so I assume some files were successfully backed up. Thing is, the Action Center icon has the red x on it and it comes up with one issue: Check, your backup (Important). Clicking this issue produces the following dialog:
Windows Backup: Troubleshooting Options
Check your backup
Windows Backup failed while determining libraries location of one of the users included in the backup.
Details: BitLocker Drive Encryption cannot be used because critical BitLocker system files are missing or corrupted. Use Windows Startup Repair to restore these files to your computer.
Options:
*Try to run backup again
*Change backup settings
Error code: 0x81000031
Thing is, I'm using home premium. I don't see bitlocker as an option and I'm not terribly enthused about having to repair bitlocker when I can't use it to begin with. (Primarily, because I use Windows 7 Home Premium. Even if I used a version which supported bit locker, I'd never use it to begin with - I lack a TPM chip which means that anybody who has physical access to my machine could compromise my security regardless of bitlocker, it'd just take slightly longer for them if bitlocker were present.)
I'm digressing, the point is I don't use bitlocker and I don't know how not having bitlocker prevents Windows 7 from copying files from one drive to another and making a note in a logfile that the files were backed up. I realize I simplify the method of backing files up but it doesn't get much more complex than copying them to a separate location and timestamping them.
tl;dr: Windows Backup produced error code 0x81000031 because bitlocker drive encryption cannot be used. I don't want to use bit locker drive encryption I just want to back my files up to an external drive. Suggestions? Preferably ones that don't make me run Windows Startup Repair.

Well 4 years later same problem simple fix, did every thing else as suggested by microsoft sys repair start up repair etc etc and just removing the drive that was included in library fixed the issue i have spent hours on
now have to reinstall all that sys restore removed...SO EVERYBODY do what Sneha said first..
Clicked "Start", then "Computer".
Right clicked on the "Library" I wanted to modify, and selected "properties".
Immediately saw that my DVD drive was an included folder in the library.
Clicked on the drive in the list, and the Remove Button became active.
Clicked on "Remove" and it removed the drive from the list.
Clicked on "Incude Folder" and added in my real backup folder location (not required, I just want a libray connection to
it).
Clicked on "Ok". thanks ath1234 for the process..Cheers

UCCX backups failing

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