UCCX CAD authentication issue when pub is down

    Hi,
we are using LDAP CUCM authentication and agents were unable to login to the CAD (login timeout...) when publisher server is down. It seems that LDAP authentication  is not working when publisher is down.
Tomas

Hi
1) You can test whether LDAP is working when the pub is down by logging into ccmuser on a subscriber when the publisher is offline.
2) I would first check your CM configuration in UCCX. On the System/Unified CM Configuration menu, check that you have more than one server configured for AXL, this is a common misconfiguration. You'll also need to verify that the AXL service is activated on the CUCM servers you select. AXL is what UCCX uses to authenticate the users.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
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