UCCX CAD Items Remaining

Hi,
One of our agents is seeing a message for 7 items remaining in Cisco Agent Desktop.  Can you please tell me what these items might be or where to look to determine this?
Thanks,
Scott

Hi Scott,
From the screen shot, it looks like the browser is minimized, but it has 7 items left to download.  Have them navigate away from that screen and see it is still there.
Tom

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